Subscribed to the service using their Wiggy USB modem, under the Personal package. Being the eternal skeptic that I am, I grilled them thoroughly, especially with their claim of 10Mbps, of course under "best effort basis"

To those came to the first Hall at PC Fair to check out their download and upload speeds, and BELIEVE those speed test, either via their own speed.p1.com.my or the speedtest.net, you have been fooled and taken for a ride, myself included.

I signed on yesterday under the impression that their 10 Mbps under best effort basis is reasonable, after looking at their download speeds of 8Mbps while inside the hall. The ugly truth is this: They've set up a base station INSIDE the Hall to achieve those download speeds. Those are not the actual speeds, they are based on MAC-address-selected P1 Wiggy modems!

My own speedtest done shows these ugly truths. My area is right at the edge of coverage, and I get 2.4Mbps AT BEST. My trip while in the bus to KLCC with my trust netbook and Wiggy on, fluctuates between 1.4-1.9Mbs, and while at the water fountain infront of KLCC, only 1.5Mbps, nothing more. This is far from their claimed 10Mbps speed. I even done the speedtest on both Speedtest.net and P1's on INSIDE the Hall they are exhibiting, and guess what? CANNOT EVEN CONNECT! I went straight to their booth, and asked for the same person who handled my registration yesterday. After he himself am flustered about me being unable to log in while their Wiggy modems on their Dell runs perfectly fine, I was directed to 3 other person, where this ugly truth comes out. One handled the PR, the other on the connection side,and another from the technical side. From the technical personnel is where the truth comes out, that their Wiggy modems are not running as itself, but with the help of a base station INSIDE the HALL itself. That explains why only their Wiggy modems who are MAC-address selected are able to log in and run at those speeds, while customer-received Wiggy modems are lefft to run on the REAL TIME environmental difficulties.

Those three personnel, after admiitting this, suggested me monitoring the speeds in these few days so that they can try and rectify the situation, but after this enormous bullshitting on their behalf, I believe that nothing can be done to improve this, and I shall be exercising my right of cancelling this subscription package by 7 days, so I can get a full refund.

This is pathetic, pitiful and plain full-frontal outright lies by P1. All I am asking is them keeping to their word to their claims of best effort basis, even if I'm getting 5Mbps, I'll continue with this subscription. Claiming 10Mbps but only getting 1.5-2.5Mbps is not even "best effort", it's plain outright DAYLIGHT ROBBERY!

A fair warning to those interested with this. Dont be fooled by their claims and their speedtests inside the Pc Fair Hall. They's outright lied on these figures, and to pander to you, puts on those Money Chamber so that you feel that you get a fair deal out of this. Do not be fooled!

I'll keep anyone who is interested here up to date on how this progresses. I will also continually monitor the speeds I'm getting around KL wherever I go, and see if their claims of "10 Mbps on best effort basis" is even remotely true. Stay tuned!

This post has been edited by stringfellow: Apr 16 2009, 05:25 AM

holy shit!!!!!~~

no wonder their promotion campaign got such a hot response!!!~~

they're cheating....like what celcom did with their 3G broadband~~~~

motherf***er!!!!~~ 3G broadband sux like hellll!!!!~~~ now wimax oso sux~~~ mana ada hope lagi~~

they also claim that users can get coverage outside their coverage area colour in green in their coverage kit

i wonder if this is true

This is true. My usual haunts around KL are fully covered, but my residential area is not. My home is exactly one block away from the edge of their coverage. I still able to get full 5 green bars and speed test of 2.4Mbs. The utterly mystifying thing is, when I'm is coverage areas, I get lower speeds, never more than 2Mbps! WTF is going on here!

You have been coned by P1

Oh my... really really really thanks for your review..
i was thought of getting one wiggy myself.. Thanks for the alert...

ur naive if u really believe u can get wireless 10Mbps best effort in malaysia.....

and signing up a p1 contract is like a trap.

The easiest way to catch them lying about the speeds is this: Get your own netbook in with your own Wiggy modem, and try and connect INSIDE the Hall. Your given Wiggy modems WONT EVEN BE ABLE TO CONNECT, while theirs are running merrily. That is how I got the attention of their 3 representatives, they know customer-issued Wiggy modems will NEVER be able to CONNECT INSIDE THE HALL, much less get those 8Mbps speeds you see on their Dells, on those speedtests.

Outright liers. I can understand and fully comprehend on the "best effort basis" but lying to your customers that they can get 8+ Mbps when in reality they will never able to, is a slap in the face!

How about the normal p1 WiMax package.. 1.2mbps that one... Is it as Sh|tty as wiggy???

how true...

those smart and rich ******* are reli good at promising u high speed then delivering low speeed while u needa hold on to ur contract for a minimum 1 year....

celaka one!!!~~

If what stringfellow is true, surely some law is being broken here to cheat consumers?

Guess P1 is just like Tmnut, another unscrupulous money making company.

i think it's equally shitty considering their 10 M oredy sux...

imagine if u r only 1.2 M...the big M will surely zap up ur bandwidth if u try to compete with them for bandwidth....

so...unless reli necessary...dun get it~~~

even if they've broken some law, who is there to catch them????...


unless u call some petaling street gangsters to settle them at the carpatrk lah...

Sad.. Just when i plan to boycott screamyx... Now is up to Amax... ~~

Just be aware that you're not getting what is advertised.

Far from being naive. I'm willing to give the benefit of doubt. The 7-days-return clause is still exercisable so that you'll get the refunds. Like I said, I'm not expecting 10Mbps, more like 5-6Mnbps will be fine by me. False advertising, no matter is the user is naive or experiences, but at the mercy of the provider is wrong no matter how you spin it. I knew my rights and the return clause, but does others who subscribed, does?

Also, how is your post contributive towards warning and informing the crowd here about these seedy practice by P1? They advertise as such, are we to believe otherwise, or lowered it down to only half-truths?

---

Added on April 11, 2009, 7:49 pmJust be aware that you're not getting what is advertised.

Far from being naive. I'm willing to give the benefit of doubt. The 7-days-return clause is still exercisable so that you'll get the refunds. Like I said, I'm not expecting 10Mbps, more like 5-6Mnbps will be fine by me. False advertising, no matter is the user is naive or experiences, but at the mercy of the provider is wrong no matter how you spin it. I knew my rights and the return clause, but does others who subscribed, does?

Also, how is your post contributive towards warning and informing the crowd here about these seedy practice by P1? They advertise as such, are we to believe otherwise, or lowered it down to only half-truths?

This post has been edited by stringfellow: Apr 11 2009, 07:49 PM

Their normal 1.2 package is okay only. I haven't been able to get 1.0mb+ speeds constant. Varies with time of day.
But still better than Streamyx for international sites.
Latest speed test:

same tactic like Digi la....
saying their network is 14.4mbps...
yea...HSUPA technology max currently is 14.4mbps.
now, P1 also probably claim can reach up to 10mbps..
cause thats the wimax technology max speed atm or more likely max speed of the wiggy modem...
i did ask the promoter what would be the _average_ speed, they dun even put it at 5mbps.

hardlyu surprising at all...all promise good and high speed broadband...

in the end still pakai sstreamyx...b'cos it cheap...not b'cos its good...

celaka one those @xxhole

well.. is rainy day...

This post has been edited by gallantdestroyer: Apr 11 2009, 07:57 PM

"My own speedtest done shows these ugly truths. My area is right at the edge of coverage, and I get 2.4Mbps AT BEST. My trip while in the bus to KLCC with my trust netbook and Wiggy on, fluctuates between 1.4-1.9Mbs, and while at the water fountain infront of KLCC, only 1.5Mbps, nothing more. This is far from their claimed 10Mbps speed"

I believe the claim by them is upto 10Mbps but not dedicated 10Mbps or guaranteed 10Mbps.

From your test, it seems that you are still be able to get 1.4-1.9Mbps which I feel is considered as good.

I believe in wireless network point of view, only if you are alone connecting under the basestation at a distance very close to the basestation that you will be able to get the full speed.

It's the same for 3G/HSPA and other wireless technology. How many people can actually get 7.2Mbps or 3.6Mbps all the time.

Previously some people have tested to be able to reach 5Mbps also.

The 10Mbps is the size of the pipe, how much water can flow thru depends on the number of capacity available during the sharing session.

---

Added on April 11, 2009, 8:27 pmWrong!
HSPA device maximum can reach up to 7.2Mbps only not 14.4Mbps.
The value 14.4Mbps is the maximum capacity of the basestation.

I can say DIGI can't demo their speed to reach higher than 7.2Mbps no matter what due to the device limitaiton.

This post has been edited by yama: Apr 11 2009, 08:27 PM

TS, let me tell you something.

REASON they set up a BASE STATION there is because the location of the hall is far to low and might be interfered by the buildings.

If you don't like it, you can always choose to freeze your account till they rectify the problem or refund.

They didn't promise you a 10Mbps connection. That's the max speed that you could achieve. As what reported, you can get around 2Mbps.

Dude, I can't even get 5Mbps in open space area!

What I'm complaining here us the fact that their own speedtests, both their own and Speedtest.net shows 8+Mbps when this does not represent the real truth experienced by their customers. They are cheating their customers by claiming as such when they are using equipments that are not part of the package and does not represent the real scenario that their customers will experience when they receive their modems.

Don't advertise 10Mbps, put a realistic real life figure. Anything extra, then it's bonus. When you claim one thing but only get barely 1/10 of the claimed speed, how would you feel? If this stays as such, might as well stay with cheaper alternatives like the currently available mobile broadband packages. This is false advertising at it's worst!

hahaha.....better read carefully....they say their network is 14.4MBPS but didn't say they have a package of 14.4MBPS mah
hehe....u need to read what package they have 1st...the download speed and upload speed and the quota for a month

I've known this ugly facts since the pc fair last year.
As I walked from the entrance, I was detained by a p1wimax promoter and then I went on to test their connection speed. I was doubtful at that time, knowing that p1wimax hadn't got any server in penang (how could they possibly connect to p1wimax in penang, I thought). I was amazed when I saw the other promoter streaming youtube using the so-called wiimax connection in such a fast speed. I then clarified my doubts by asking the promoter.

I : Is p1wimax available in penang already?
A: Nope, it is still under construction, it will probably be available next year.
I : If so, how could they (other promoters showing off wiimax connection speed) connect to the p1wimax in penang?
A: ... (silent) ... Ah , you see (she showed me the modem, connected to a port via cable), we are using the cable bla bla bla of celcom 3g ( what she said is quite ambiguous and when I listened to celcom 3g, I knew it..)
I : I see... , then I went on asking her other stuffs.

The moment I saw them showing their connection speed I was already wondering how could they do it and it turned out to be a hoax! Lol

IT shows that they could do anything to promote / advertise their stuff
My impression for p1 wiimax is

This post has been edited by darksider: Apr 11 2009, 08:40 PM

Hehehunter,

I sign contracts before, what's written is utmost important. All I see is 10Mbps. And from previous experiences with best effort basis, you'd expect 70% of that. What P1 does is both pad their words AND their speedtest to favour them, and not providing potential customers with real life performance. Not providing or suppressing the truth is the same as lying in my book.

Easy, claim it as 5/6Mbps as best effort basis, and if you get those figures then good fir you. The pain of not seeing your connection not getting the advertised speed isn't as much when what you claim is not far from what you get.

Yes, I agree.
It's like subscribing a 1Mbps line but getting 200Kbps speed.
70% best effort basis must be like 700Kbps.

Same as P1.

10Mbps 70% = 7Mbps.
Easy.

I think it is just a misunderstanding but the advertisement really can misleading consumers to think and expect different thing.

It did advertise can get upto 10mbps but not advertise can get average 5+/- mbps around at any coverage location.... So I think you must justify it carefully.

Look at the bright side, it offer 7 days trial with refund so if you not happy with it just cancel the subscription will do.

Always ask for trial period with refund for new technology ^^...

I plan to exercise that right if nothing has improved. I've requested locations where they claimed that they at least get 5Mbps and will do my own findings based on these locations. If you can't even get 50% then why emphasize on the "10Mbps" figure? It's like saying I have Gigabit Ethernet but can only feed pitiful bandwidth to it. Do I claim I have Gbps speed then?

For everyone's info, the modem does not only can go 10Mbps, the specsheets on the modem says 30Mbps. If the modem can only go 10Mbps, then another lie there. If that 10Mbps figure is for their speed at the most ideal situation, is it too much to ask for 50% of that, as "your best effort"?

Gigabit ehternet is hardware to hardware connection via wired ethernet cable while WiMax is a wireless technology and is not a wired connection so there must be grey area where defenitely wired conectivity is more stable than wireless connectivity

Well if you ask me I find that the current trend of ISP Broadband providers in MY nowadays like to advertise this kind of gimmick trick to captivate the consumers' attention by displaying theoritical formula calculated speed so that the layman can gain interest and go to their company to seek more detail info about it. Maybe is some sort of marketing strategy I presume...

Even D?G? also using the similar tactics also claims can "get consistent speed with our advanced 14.4Mbps HSPA network and generous usage volume so you’ll keep on smiling." ....but practical results comes out is different from theoritical calculation. At least they show out the comparison with practical average speed with theoratical actual speed ^^



This post has been edited by UFO: Apr 11 2009, 09:51 PM

pls read t&c for 7 day cooling period, iirc RM50 still chargeable "use or no use still need to pay"

if they did setup local base station inside the hall, is true mislead everyone

speedtest are nothing, if u know the workaround u can fake the speedtest with script

the only true way measure throughput is dl files outside local network

if what TS say is true, pcfair is day trap water fish/white rat

hope gov/mcmc is reading this

Then how you going to explain when people testing out their WIGGY 10Mbps speed on PCFAIR?. I'm sure most of the people seen it could reach up to 8Mbps. I could say it's a strategy to draw the new subscriber to sign-up the package. But what the reality is, most of the places or other base station couldn't provide up to 5Mbps at all. So do you think is it quite cunning and liar to show people how good the speed on PCFAIR? If you shown people at PCFAIR which the service can prove until 8Mbps, then you should have the promise to give the same quality as on another places.

PCFAIR speedtest result, 8Mbps
Most of the new subscriber speedtest result when they back home, less than 3Mbps.

That's too huge gap on the differences. I assumed P1, just a CON-ISP.
The company should study and do more research on the condition and all the crappy thingy could slow down the speed, before you launched a package can be promise the speed.
There's no wrong if they set up to 5Mbps. It's more promising right? Don't keep try to brag about how to good WiMAX. Can provide UP TO 10Mbps. even their own base station can't promise that.

This post has been edited by Acrisius: Apr 11 2009, 10:30 PM

I believe the 10Mbps is the device capability to reach the speed of 10Mbps.

What offer to you in your package is UPTO 10Mbps, which could range from >0 to 10Mbps subject to RF condition and number of users using the network at the same time.

The only way for them to show you that the device capability is 10Mbps is to setup an inbuilding basestation that is limiting the number of subscribers connecting under the same basestation.

So you need to set your expectation right.

Similarly, your Ethernet cable write there 100Mbps, have you ever get 100Mbps full speed from the internet? It should subject to how many people are using the network at that time as well.

---

Added on April 11, 2009, 10:30 pm They are only showing us it can reach 10Mbps not promising us that we can reach 10Mbps everywhere in KL irrespect to RF condition. Get real! It's mobile broadband.

The device capability is 10Mbps but not the promised service.

HSDPA states 3.6Mbps and 7.2Mbps as well but they don't bother showing you whether the device really can go up that high and people are okay with it.

But P1 showing you the device and technology can reach 8Mbps, somehow people comment they are lying.

The reason why we can see 8Mbps in PC Fair because it's using indoor basestation and controlled the number of subscriber connecting to it, which is reasonable, else they won't be able to show the true capability of the device.

P1 is the same group with Digi, Maxis, UMobile and Celcom which is running mobile broadband. If P1 is liar, I believe the others mobile operators are no where better.

This post has been edited by p4n6: Apr 11 2009, 10:33 PM

Why they need to show the true capability of the device? Bro, they are selling their service okay? Not just show to the people how pro or good the WiMAX. People just need to be have a truth prove. They didn't ask for much on the package. If most of the base station can't provide the speed. Then the package doesnt need to put until UP TO 10Mbps that so high?

Air liur meleleh at the 10mbps... and now the dirty secret is out. We are getting conned left, right and centre!
These ISPs think we are so hard-up? Erm... I think we probably are a pretty hard-up bunch.




Streamyx's best effort is a damn lousy effort.

It's the industry standard marketing strategy to show the capability of the technology!

Check a few operators:
http://www.maxis.com.my/personal/broadband...p?iStruct=0:0:0

http://www.celcom.com.my/cep/xresources/Ce...nd_advance.html

http://www.starhub.com/portal/site/Online/...000464114acRCRD

http://m1.com.sg/M1/site/M1Corp/menuitem.e...000695a230aRCRD


Personally, I find that at least P1 is showing us the technology can go up to 10Mbps! It's a good effort but unfortunately it's seen as con act.

Whereas, Maxis 3G and Celcom 3G never show the subscribers the maximum acheivable speed but people don't comment about them ... why the double standard?

This post has been edited by p4n6: Apr 11 2009, 10:42 PM

You see, P1 is a very new ISP which is around 8 months old and compared to TM which monopolies the landlines and experienced (if you understand what I mean), you are comparing Chocolate and Shit.

And, if P1 has the landlines and TM doesn't, do you think TM will still be alive?

Aside from that, they are setting up more base station around Klang Valley to accommodate the users.

10Mbps is their maximum speed as what I can say. If you'd learn physics, many things affect the speed of Wimax.

1. Signal (Strength)
2. Interference (which includes weather condition)

Do you think any other new ISP can come out with this in 8 months time? How long does it take for TM to roll out 384kbps Screamyx for limited area? How long do you think Maxis took to roll out Wireless Broadband if they doesn't have the Communication Tower?

I believe that P1 have room for improvements.

Therefore, why not we wait for the good news instead of getting frustrated over it?

Then just ask the seller at the P1 Booth, What's the average i will get? When i back home rather than keep testing out the "Sort of UP TO 10Mbps" speed but you will never get. Just to have a free show

---

Added on April 11, 2009, 10:56 pmDid i tried to compared about TM now? lol.
OH, of course there's alot thing they need to improve. Yea, I waiting for the good news about improving their services either because every month i still need to pay out the money for them.

This post has been edited by Acrisius: Apr 11 2009, 10:56 PM

Some data points:

Tried a speed test right now, from my apartment above 20th floor on border of coverage area. Got 2900/440. In other rooms in the same apartment - or even on the balcony - I get the same green bars but cannot connect at all - always get "connect failed". Location seems to matter a lot, at least high up.

Best speed I got with it was at Finnegan's on Jalan Sultan Ismail a couple days ago, about 5000/450.

I dont want to sound offensive but telling 10Mbps with the overabused "best-effort basis" while on the reality its only 1/10th of the actual promotion is a blatant lie. Its like im selling you a 100 blank dvdrs for a 20 buck and say "hey there's a few of it is unreadable" while actually only 10 can be used.

i also believe that P1 have room for improvement but starting with a lie will never work out. Remember, the customer here in Malaysia have a loong history of being fvcked by ISP and starting a business by screwing them over is a straight no-no. If they are promoting by even using 2mb - 3 (pick any number before reaching 10) and still be able to deliver then it makes us the customer happy. But by parading 10Mbps at a pc fair? damn.

Heh tell the last line at ts and i think you'll get punched. if we wait and no need to pay ok lar. Yeah tell that to those who subscribed during the pc-fair also too. I am willing to bet that you'll get "P1"-ed too.

If u check out the website, the first thing u'll see is Fastest.Wireless. 10Mbps...

Even if its up to 10Mbps , I expected to be able to connect at a decent speed at least...

one word..
all die..

I'll address those post I quoted in bold.

Wiggy is capable of up to 30Mbps download speed, it is on its specsheet.

Read my post up top. If you want I can take a photo of it. So your summation that it is a device limit is bunk. It is P1's own limit.

your reasoning that they are creating a controlled environment to describe the experience(can reach 8Mbps, etc) only shows that P1 is only interested to show the good side of their service, not the REAL experience the subscribers had to face when they are using this IN REAL LIFE, WITHOUT ANY CONTROLLED ENVIROMENT, IN REAL LOCATION. Why should I subscribe based on a controlled environment, under this demoed ideal situation, when I pay RM149 every month and I operate this service in variable conditions? If I am paying that much, and P1 follows me around and makes sure I get 8Mbps, you wouldnt see me complaining here. The point here is, once you step out of that Hall, and into the REAL WORLD, what was shown inside that Hall DOES NOT MATCH what is happening in real life. That is the point of contention here, I am not complaining about what IT CAN DO, I am complaining about how this service is portrayed to the general public and its potential subscribers as something that does not MATCH what they experienced while in that Hall at PC Fair. Understand?

WRONg AGAIN. Specsheet says 30Mbps. The 10Mbps is P1's own self-imposed or their current bandwidth limit. So now I ask you. Since that 10Mbps is P1's maximum bandwidth limit UNDER IDEAL SITUATION, what is an acceptable REAL TIME performance a subscriber like me should get? Your nonsense about it being "UPTO 10Mbps, which could range from >0 to 10Mbps subject to RF condition and number of users using the network at the same time" is a sneaky escape clause for P1 at best. Why would a service provider quote that, when they cannot comply and fulfil that requirement? Do you see Streamyx claiming "Up to 10Mbps, which could range from 0 - 10Mbps"? In this regard Streamyx is more prudent and realistic in giving their expectation to their subscribers, because by quoting 4Mbps, I can safely expect 2.8Mbps performance on a regular basis, not 0 -10!

My point here is not about their service, but about their claims. If I claim I can work miracles, I BETTER MAKE SURE I CAN DO SO, otherwise I'd better dont claim as such. No bullshit about "Hey, I can work up to only 80% miracles, but it is still a miracle, right?" either, it better be a legitimate service with reliable performance, or nothing at all. I gave them the benefit of the doubt, remember? I subscribed to their service, yes? Does not that show that I have a certain degree of trust and faith on them, that they can fulfil their end of the bargain, when I fulfil mine every month by paying them RM149? Each and everyone of us here have been screwed in the ass every month by TMNET and their "best effort basis", why would I want to be doubly-screwed by another ISP? My questioning the validity and the authenticity of their claims of "10Mbps" is my way of not wanting to get "penetrated in the ass twice" after TMNET screws me every month with their crappy Streamyx. Understand?

Giving them time to improve here means surrendering to their 12 months contract, in which I have a chance to break loose in 5 days if I chose to dispute and ask for a refund. This thread is posted as to warn the potential subscribers here of P1's own practices (deemed shady or not, up to you to decide) of describing their service, which may or may not translate to what YOU, the END USER will experience once you are set to use this service in REAL LOCATION, in REAL TIME, NOT UNDER IDEAL CONDITION. Padding your demo and falsely deluding your potential customers with broad claims and unrealistic working environment, does not paint the true picture of how YOU, the END USER will experience once your subscription starts.

A promise is a promise. Set your words right, and be specific, not all this "UP TO" nonsense. Also you as an ISP will earn lots of respect and credit if you cut the bullshit, stop padding your service to make it look nice, and start showing us the REAL DEAL, the REAL WORKING performance of this service.

To the rest who have been on the fence, you have been warned. Me? I'm leaning towards a refund, but not until I can objectively make sure that their claims can be refuted. I'm not biased nor do I hold any other interest in other competing mobile broadband providers, or have any hidden agenda to put P1 on a bad light. All I am asking is the real information, the real-deal working performance, not all these controlled-conditions. Because why? We dont operate these service under these perfectly ideal controlled-conditions.

green is not always better, u need to tweak the antenna facing the tower "for upload" even yellow, result the dl throughput is much better from 600Kbps->1200Kbps

this test is done out coverage & indoor double story. the bulk modem loan unit "test done at 30th March 2009"

for yr case 20th floor, u might want to lvl degree 15-30°, facing down <untested but might work

no offense to some people.to me, the 10Mps packgage can only reach 2Mps is already a lie. obviously p1 want to attract peope interest in speed more than 2mps to suscribe this packgage. so i dun understand why still got people want to find excuse for p1 said that they just want to prove p1 able to reach 10mps. if they really think so, they can just do a demonstrate instead of offer a packgage saying that 10mps is available for the people. finally, i want to say that i am not against p1 cause i am also suffer for streamyx hell

i dunno why laa...
P1 har..
i tot is getting better...
mana tau..
is jus lair..
come on laa..
wimax technology leh..
dun make our country lose face laa..

Thank you for these details. I was right at Finnegan's just now paying for my HSBC bills, I'll do a speed test there tomorrow. Cheers!

EXACTLY! No more broad claims, and all these "best effort basis". These "best effort basis" is a cop-out to me, a weaseling-out clause by these ISP so that they can't be blamed for the performance, or lack thereof, of their service. You may say that the other ISPs are also using these "best effort basis" too as their escape clause, but for P1, claiming 10Mbps when you can get less than 20% of that is a new low. I mean, the other ISPs are also bullshitting about their numbers, but they bullshit their numbers REASONABLY so as not to bring a rise out of their subscribers for not getting the numbers they claim. P1 is just looking for a lawsuit in their hands.

semua boleh...

I agree.

I dont want "PROOf OF CONCEPT" that my Wiggy can achieve UP TO 10Mbps, I want a reasonable number (? Mbps) that I can rely on regular basis when I am out and about in KL using this service. I can stand right next to the P1 Paddock at their HQ and get 100Mbps for all I care, but I'm not going to live, eat and sleep there, am I?

no surprise la, this is the current world business practise. even though i think if my area got wimax, i will join it.

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Added on April 11, 2009, 11:35 pmagreed

This post has been edited by jimlim007: Apr 11 2009, 11:35 PM

actually foreign country isp also have "best effort" practice, but mostly is like streamyx means that they can provide at least 70-80% service of the package subscribed. so i think this so called 10Mps package is totally a lie. even some people said that just think that as a marketing strategy, i still said is a very bad strategy cause i believed most of the people will just think that P1 is a bad isp instead of gain faith of its future growth.

Bad practise. Their promoted services that their cannot give. That what we call a big liar. This bad practise can be a cancer in malaysia business.

anyone tested???
whats ur best speed...??
ur lowest speed??
average?? (not best + low /2) ur average

wawasan 2020, MSC woh.... with this culture and business practise conn ppl? consumer doesn't have even a protection to guarentee what they subcribe go back 1998

imagine u have a big ass tap in your house (30cm in diameter) but if the pipeline connecting your house to the water company is only half inch indiameter, do you expect water to be gushing through your big ass 30cm dia. tap? it will only trickle.

yes the wimax protocol and specification indeed can go up to speeds of 30Mbps. but it is only from the base transmission station (BTS) to the user.
if the link or pipeline from the BTS to its hubsite or mothership is small do not ever imagine for it to hit speeds of 30Mbps.

as for mr stringfellow case, i bet the link from the indoor BTS to P1 hub is super duper large to get 8Mbps real time.
bugs P1 to increase their link capacity and then only you can see 30Mbps my frens.

but i still have to congrutulate P1 for such a fast roll out. do u know technical works for BTS only started in late 2007 and they launched in the middle of 2008? since then i already know that their best speed was going to be in the range of 1Mbps to 3Mbps.

i'm not from p1, but i'm just a lowly contractor doing all the low end job way back in 2007 for them.

This post has been edited by kai_rel: Apr 12 2009, 12:04 AM

Thank you Topic Starter for providing us fence sitters with such Incriminating evidence. It serves as a lesson to those who went to the PC Fair expecting something good will be fooled like donkeys if they have not read this.

It'll be good to pass the message around; as word of mouth hurts more. And lets see how their company respond and spin damage control on their PR side. Major disaster already in the making.

If this continues, their business license needs to be revoked and blacklisted for such false and misleading advertising. It'll be a class action law suit against them and perhaps setting a precedent for other broadband providers who try to con the regular joe out in the street.

We are not as stupid as you think we are Broadband Companies. Please please please improve on your broadband infrastructure. It doesn't hurt to invest more to improve on your services. After all, that amount of money invested in marketing shouldn't go to waste.

but.. is this wimax.. also get the speed from TM as well..
what is the speed for our malaysia internet backbone currently?
can it support so many users with 10mbps.....
i doubt on that..
lucky i din sign up for the package just now...

This post has been edited by snoopyguy: Apr 12 2009, 12:41 AM

Misleading advertisement.
With my Wiggy, It's Always Fast (Fastest. Wireless. 10mbps)

Yes, some of you have wised up. Good for you. But it is unethical to advertise "Always Fast" when it is not true. Plainly it is cheating. Big corporations bullying on the small guys. What happened to Power to the People?

See, you know because you are privy to this info, but how many of those potential subscribers, and those ALREADY subscribing like me, knows this insider info?

Again, to reiterate, my beef is with the claims, not with the technology itself. I wont feel as much cheated if they claimed 4/5Mbps "on best effort basis" and I'm getting 2/3Mbps on regular basis.

IMHO this whole hoopla are started from management. This cluster fvck starts from high up in the management so high that they actually need a miracle to fix it.

I thinks here's hows their meeting goes.

Managment team : we need more capital in order to cover wider area (translation : moar moolah for ussss)

Sales team : sure. lets say we can provide 50MBps for anyone and we'll look like a champion of ISP.

Techincal team : Wtf. that's crazy. you do know we're already overselling as it is already. Promoting that kind of shits is a lawsuit in the making.

* silent from the management and sales team.

Management team : Look, you either one of us or gtfo-ed gg from here.

Techincal team : sigh sure. Tone it down to 10Mbps and dont fvcking forget to put the "best-effort basis". We are training monkeys downstairs just to say that and hang up the phone.


I kid you not.

This post has been edited by Uzumaki NaruTo: Apr 12 2009, 12:45 AM

You're welcomed. I'm just doing my civic duty. I don't like being cheated, and I don't want others to fall into the same trap as I am in. I am still lucky I can still get out of this trap by exercising my refund rights within 7 days.

You can still get away from this with the refund within 7 days.

That's semantics, play of words, so they can weasel their way out of that. But those speedtest figures dont lie. Those figures directly implicate them against their claims.

---

Added on April 12, 2009, 12:48 amWould not want to start speculating on the what-ifs, so I'd refrain from speculating that it is as such during its planning stage.

I am more than willing to be the guinea pig, the early adopter, who by the way always get the raw end of the deal, but please stay reasonably well within your claims lah! If you claim 10, gimme 6/7! You claim 10, I get 1/2, of course I'll get medieval on your ass!

This post has been edited by stringfellow: Apr 12 2009, 12:48 AM

Well there gonna be a second P1 gathering soon on 14th april (Tuesday), maybe you might wanna join in and directly consult and complaint to Michael Lai on this issue and see what is his feedback...

Thanks, I didn't know there would be such a meeting between the provider and its subscriber!

That may look good on paper, but no matter how concerned these guys try to make themselves look does not detract from the fact that they are lying to their customers/potential subscribers. I am offduty on that day, so I'll take up on that meeting offer. Is everyone invited?

Wimax is a failed technology . Hehehe i'm waiting for HSSB from TM.Nut i believe fibre optics should be the way

Before you outright claim these nonsense, read this. Consider yourself educated.

It is not the method of transfer, it is the pipeline on which they are tapping from. You can have shiny fibre optics if you want, but if TMNET chooses a narrow pipe for that fibre optic HSBB (not HSSB, HSBC, etc), your fancy schmancy fibre optics is nothing but a glorified copper wire you're using right now.

We all also hope for fibre optics connectivity but they always like to delay this delay that and the BIG question is HOW LONG we need to WAIT...?

Why I didn't know about this?

Must look for Naomi and CK.

As long as it takes HSSB ker HSBC ker ROFLOL u got pawn lah brother. I want to sleep sleepy already

This post has been edited by MX510: Apr 12 2009, 01:29 AM

i using p1 wimax with 1.2 mbps at kota damansara here now ,my speed also can't go how fast even the station is nearby me ,
now i getting lack and bored about internet connection of p1
figuring on changing my p1 into stramyx 4mb
suckx , this is cal maju ? how to archive wawasan 2020 if the ISP not kerjasama ?!
even internet connection also can't better than singapore ,
don't dream about future of malaysia ...

what, you morons only found out recently???!!!

I knew all these bullshit before the big bang...

Thanks for the heads-up on the gathering, UFO. Appreciate the details on the email as well. I shot them a very "spicy" email about my current predicament, and linked them to this thread here for other further grievances.

Whether they (or her, in the case of Ms. Naomi Hasegawa) choose to respond or not, does not matter. The point, this 14th will either the dealmaker or the dealbreaker for me to continue this subscription or getting a refund.

---

Added on April 12, 2009, 1:42 amThanks for a gem of an equally moronic response of yours as well. No weight, substance, or addition to the information we can gather or things we can do to alleviate this problem.

This post has been edited by stringfellow: Apr 12 2009, 01:42 AM

Eh, brother... You try go ask Streamyx to open to all ISP players and see. The main problem why we cannot maju is lack of competition.

The Best Competition would be like Digi, Maxis, Celcom and UMobile. All fight for the best rates.

Talking about Wired Broadband... How many choices do you have? Jaring? TM? Maxis? (Maxis buy bandwidth from TM so = die)...

You see if they open to others and see, you will see our Internet can go 10Mbps within 2 years already lor. You can now see PenangFON.

ultimate universal fact == it may be fine when there is not much subscriber... but once the hordes of mother fckers join and start downloading porn, it'll slow to a crawl...and someore this is wireless which means the available bandwidth for an area in probably shared...so it'll be shit in the end because they are no practical solution not one that the gayverment of malaysia is willing to build...

This post has been edited by -҉-: Apr 12 2009, 01:47 AM

so wiggy now turns PIGGY

At the risk of derailing this thread, what do you propose we do? Deny or limit subscriptions to a limited number? Your presence or your quips are not helping progressing in providing solutions at hand, or help find other alternative options to those who chose to remain. So, instead of being your cool skeptical and cynical self (trust me, I'm that cynicla myself), how about suggesting something to either help the situation, or expose these culprits for what they are? Being your cynical self here does not help the situation. And if that is the only reason why you're posting here, then I call the LYN R&R on this, specifically:-



Let's hope it does not come to that.

I was wondering as well since TS mentioned that they might have installed a indoor micro base station just to showcase their new package at the fair.

It's true. The device they used is actually a micro base station which is placed somewhere near their booth fed with some high speed fiber connection that gives them bandwidth in excess of over 20mbps. The micro base station is from ZTE. IT's similar to those we frequently see in Japan.
That's why you can still get excellent connectivity even in the underground subway and skyscraper towers.

Now the question is will all those existing areas with old equipments will be replaced with the newer base stations. Will P1 spend that amount of money to replace equipments not even a year old? How are they going to get back what they invested?

Umm.. Can get 1-3Mbps is good enough, isn't it? Compared to Streamyx which is only 1Mbps now. Streamyx doesn't have more than 1Mbps (this is what I was told 2 months ago).
Moreover, Wiggy is wireless, so comparing the performance to streamyx which is landline, this has been a good thing.

I would say that if Wiggy can really get 2-3Mbps and stable, I would really want to join. But not shared bandwidth lar... sooner or later, there will be tons of porn downloader messing the bandwidth...

Aiyoh! P1 Wimax is a worse conman company then tmnut. Congratulations to P1 who just became the worst conman ISP in the nation.
I suggest TS write a letter / email to the newspapers and tell the whole country just what a coman company P1 is.

This post has been edited by nwk: Apr 12 2009, 02:53 AM

The perfect example of the "Tidak Apa" attitude. Why are you relenting to them when they promised a certain speed and you get a tiny fraction of that speed? Comparing crap(them) against another crappier crap(Streamyx) does not help either, they both stink to high heaven.

Pursue what you are promise, not all this "Tidak Apa lah" attitude. It is because of people with these attitudes that entities like these are taking advantage of your leniancy. You pay good money for this, shouldn't you get what you pay for? Even if you say "best effort basis", it should be more than 50% of what's promised, not 10-20%!

Unless they advertise "Get 1-3Mbps", then I have no case against them. They promised 10Mbps (on best effort basis, I kept on having to say this so that people know I am not expecting a perfect "10"), why are you relenting instead of pursuing them to at least give 5/6? You are one easy person to satisfy, are you as easily amused, and conned as well? Being a Saint with these entities does not help either, they will use your good will nature against you to their own advantage. Which you make it easier since you are "okay" with 1-3Mbps. Malaysians......

This post has been edited by stringfellow: Apr 12 2009, 03:07 AM

Haha , i already knew this after today i go to P1 at PC FAir , ireally wanted wiggy but my father dun wan give -.- no money to pay he said >_< .. i noticed this 'cheating' because

Usually when the brick modem is blocked by people , the light will get weaker , but when u see the brick modem in P1 Pc fair , the light is still green even they are hundres of people blocking the signal. This makes me thing that the basestation is kinda near. 2 look at the position of the modem , all same

GG

Yea! Bring your fiber outside and surf the web .. .can you?

---

Added on April 12, 2009, 9:37 amIt's a misconception. Pico basestation is for indoor deployment (small scale) but not for outdoor. It doesn't mean that pico is more powerful than outdoor basestation. There is no way for P1 to swap all outdoor basestation to pico basestation to serve the people

This post has been edited by p4n6: Apr 12 2009, 09:37 AM

Agreed with you! As I was at the PC Fair and on my way out at Hall 5, I was "greeted" by these promoters standing berderet left and right trying to "lure" me with so call FREE MODEM and HI SPEED 10MBPS broadband! I've read from forum that P1 service is not really up to expectation and I do have friends using their service and was totally upset with it.

So i just squeeze my way out with arms crossed......I JUST WANT TO EXIT THE HALL..pleeeeease!

Some users can get 5Mbps in some locations. It depends on RF condition and the utilization of the basestation. The thread starter only test in 1-2 locations and generalize the entire klang valley, which I do not think is reasonable.

1.5-2.5Mbps is just within Celcom broadband capability.

Thanks for the info.

As someone has mentioned earlier in another thread, P1 basestation is not running on MIMO tech hence their maximum basestation capacity is not able to reach as high until they upgrade it.

In mobile technology, it's up to both the receiver and transmitter for you to gain the best performance. Similar if you are using 802.11n receiver and 802.11g transmitter, your limit is still on 802.11g.

So my point of view is, you are holding a device that can reach 30Mbps but due to the basestation limitation, the device can only acheive 10Mbps.

And they are showing you the 10Mbps speed under a controlled environment.

As I mentioned, Maxis and Celcom claim their 3.6Mbps but they never show you that, why?

Also as this device is a mobile device, you can't expect your speed will be always minimum at 5Mbps whereever you go. When you test it in KL and Setapak, these area could be congested and you might not be near to the basestation etc.

Your expectation of mobile broadband should not be as you are evaluating a fixed broadband.

Mobile broadband objective is to give you the portability and mobility but not superb p2p experience.

Honestly, do you feel the difference of surfing the web with 2Mbps and 10Mbps?

Any difference of streaming video with 2Mbps and 10Mbps?


You will only see the difference when you are doing speedtest and p2p!


I agree that P1 should put the average expectation speed to ensure the customer not thinking they will be getting 10Mbps all the time but I do not agree the statement saying P1 is cheating people that the Wiggy can reach 10Mbps.


I will be getting a Wiggy soon and will let you know what's the max speed I can get.

This post has been edited by p4n6: Apr 12 2009, 10:02 AM

you da man !

Even most of the ISPs do that

Been to TMNet Booth (last time they had it) , you'll notice great speeds with their streamyx. That made everyone to sign up for streamyx.

Next up we have Maxis. Even in the PC fair itself , you'll notice that you are getting good speeds (when they first launched their Wireless Broadband service).

Now P1 , as for me its nothing surprising. It comes down directly to marketing. You market your product and profit. We consumers , would ALWAYS get the least priority broadband , even if you have superb signal strength . So it boils down to market , you market your product. Every ISP in Malaysia seems to be practicing this technique.

You really are a P1 shill aren't you? Drank their Kool-aid, and then some.

The fact remains, promised 10Mbps, in reality, get less than half. 10Mbps, is THEIR bandwidth limit, not the modem, not the receiver, not the transmitter. You want me to record the conversation I had with their technical side at the PC Fair again, just so that you can understand this? Even their technical side admitted to this, and their PR rep, when I confronted her, is at a loss for words. I don't want to drop names here,as this will only put her in a bad light, but if I have to, and when the time comes, I will.

DO NOT TREAT ME LIKE I AM A CHILD OR A NEWBIE IN MOBILE BROADBAND I have been with Celcom BB since their inception, my own brother and his wife works with MAxis BB (I know how their BB side deals with "best effort basis), and I've switch around using DiGi for their EDGE connection during their iPhone EDGE days. Hell, I've even used UMobile at one time, so that I can combine having a mobile broadband device and a DVB-T capable phone as well, but even they could not deploy their Digital TV service adequately enough, so I left them with disgust. In short, I have been an early adopter for so long, and I've swallowed so much bullshit from these companies, but all their claims and bullshit are within my reasonable limit. P1 just set a new lowest standard, that I refuse to accept, and I am here to warn others of this, and probably once their dirty secret is out, representing hunders or thousands others who feel that they have been cheated by this practice.

What is this nonsense? I sincerely hope you are not represnting P1 when you say this, because if you are ,you are saying that they were never ready in the first place to deploy this service. When you expect get paid for your service, you either make sure your equipment can "talk" adequately with each other, and your lowest common denominator should be your receiver, NOT your transmitter. That way, you know when you troubleshoot your system that your equipment at the transmitter side(your side) is not at fault, and whatever possible fault is at the receiving end(the consumer's device). That why there are FAQs for the modems you are holding in your hand, you dont see FAQs for those base stations do you? That is for their network engineers to troubleshoot, and to first lay claim of being "READY" for this service, your backbone and transmitting side should have to pass QC and checks LONG BEFORE you open up the service to the general public and deploy your receiver side (the modem for consumer).

So again, where are you coming with this, other than shallow conjectures and uninformed "opinions"? I have been setting up wireless networks and have my own wireless VOD system running at home, do please dont patronize me with all these bullshit.



Again, WTF are you talking about here? Are you even THERE are the Exhibition hall when they are promoting this? Video streaming IS PART OF THEIR BULLEt POINTS in luring potential customers to subscribe to this! They SPECIFICALLY and DELIBERATELY load up Youtube, and point out how fast it loads when you're watching them, and last I check, that IS STREAMING VIDEO. WE could try Hulu.com or other American telivision network webpages to stream videos from them, had it not filter IPs based on geographical location.

If you're saying that I should not evaluate mobile broadband as like fixed broadband at home, then you would agree that P1 should not be allowed to connect their Wiggy modems inside that to that fixed based station inside that hall. The reason why mobile broadband is random and fluctuatesso much on its service quality is because of the non-controlled, environmental factors. So why is P1 treating the demos inside that Hall as though it is connected steadily LIKe a FIXED BROADBAND, when it should be treated like a mobile broadband? That alone already gives the false impression, no matter how good you want the service to look like, to the general public, that your service looks as reliable as a fixed broadband, but in real case, it will never be.

Do you seriously think I'm daft enough that I dont know how it works? I MOVE AROUND KL more than you think, and my scope of travel and use is more than what you quote as " superb P2P performance". DO NOT MISTAKEN ME as one of those filthy leechers, I used mine to get myself connected all the time, and not for leeching. The subscribers of the P1 Home modems like you are more likely to leech than me.



And there lies your own reason why you dont believe that this issue is real. Only once you are already within their subscription, and actually experiencing the false claims, that you will feel that this grievance is real. Next time, dont opiniate, get the REAL DEAL first. People can say all they want, and gives all kinds of excuses and reasoning, but until they walk in the shoes of those who really experienced it, they will never know, or brush it off as trivial, like what you did.


In short, all these counter-arguments are for them to read, and to understand the grievances of their not-even-one-week-old service. If your service is less than a week, and already produce such an uproar like this, they should be looking seriously what is wrong, and if needed, pull the plug, and stop deluding the customers. Or they can stop CLAIMING that magical 10Mbps and set it lower, so that there wont be cries of anger from the consumer side when they realised that they will never get that figure, be it for the bandwidth constraints or their own incompetents when it comes to receiver-transmitter handshakes. I find it weird that you are enthusiastically defending them this way, and not acknowledge that there is something definitely wrong with this entire setup. Perhaps you have already "drank the Kool-Aid" with your previous experience with the Home modem, and since your experience with that is all rosy and dandy, ASSUMES that the Wiggy service is the same. Or your passinate "defense" of P1 maybe has something to do with the fact that you hold some form of interest in P1 that any news that shows them in the bad light affects that "interest" you with them. Sorry, I tell it as it is, I don't hold back my words. If the service is good, I'll give it proper credit and praise that it deserve, the same goes if the service is blatantly obviously cheating the customers. That deserves to be exposed, and if found that they do cheat and lie, they deserve to be punished.

This post has been edited by stringfellow: Apr 12 2009, 10:53 AM

i assumed some people won't feel unhappy or complaint when they have downtime of their internet service, because they think that the speed between 0-100% of their internet package is reasonable after the best effort stated. In fact, they are very happy for the isp company because all the isp have the potential of reaching their internet speed to 100mps for wired broadband, 14mps for 3g, and 30mps for wimax, not like other normal user, who just care of what is the real speed they have