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P1 P1 Wiggy: Overpromise & Underdeliver, *P1's response in Post #135*

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Acrisius
post Apr 11 2009, 10:17 PM

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QUOTE(HeHeHunter @ Apr 11 2009, 08:28 PM)
TS, let me tell you something.

REASON they set up a BASE STATION there is because the location of the hall is far to low and might be interfered by the buildings.

If you don't like it, you can always choose to freeze your account till they rectify the problem or refund.

They didn't promise you a 10Mbps connection. That's the max speed that you could achieve. As what reported, you can get around 2Mbps.
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Then how you going to explain when people testing out their WIGGY 10Mbps speed on PCFAIR?. I'm sure most of the people seen it could reach up to 8Mbps. I could say it's a strategy to draw the new subscriber to sign-up the package. But what the reality is, most of the places or other base station couldn't provide up to 5Mbps at all. So do you think is it quite cunning and liar to show people how good the speed on PCFAIR? If you shown people at PCFAIR which the service can prove until 8Mbps, then you should have the promise to give the same quality as on another places.

PCFAIR speedtest result, 8Mbps
Most of the new subscriber speedtest result when they back home, less than 3Mbps.

That's too huge gap on the differences. I assumed P1, just a CON-ISP.
The company should study and do more research on the condition and all the crappy thingy could slow down the speed, before you launched a package can be promise the speed.
There's no wrong if they set up to 5Mbps. It's more promising right? Don't keep try to brag about how to good WiMAX. Can provide UP TO 10Mbps. even their own base station can't promise that.

This post has been edited by Acrisius: Apr 11 2009, 10:30 PM
Acrisius
post Apr 11 2009, 10:34 PM

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QUOTE(p4n6 @ Apr 11 2009, 10:23 PM)

laugh.gif They are only showing us it can reach 10Mbps not promising us that we can reach 10Mbps everywhere in KL irrespect to RF condition. Get real! It's mobile broadband.

The device capability is 10Mbps but not the promised service.

HSDPA states 3.6Mbps and 7.2Mbps as well but they don't bother showing you whether the device really can go up that high and people are okay with it.

But P1 showing you the device and technology can reach 8Mbps, somehow people comment they are lying.

The reason why we can see 8Mbps in PC Fair because it's using indoor basestation and controlled the number of subscriber connecting to it, which is reasonable, else they won't be able to show the true capability of the device.
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Why they need to show the true capability of the device? Bro, they are selling their service okay? Not just show to the people how pro or good the WiMAX. People just need to be have a truth prove. They didn't ask for much on the package. If most of the base station can't provide the speed. Then the package doesnt need to put until UP TO 10Mbps that so high?
Acrisius
post Apr 11 2009, 10:52 PM

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QUOTE(p4n6 @ Apr 11 2009, 10:40 PM)
It's the industry standard marketing strategy to show the capability of the technology!

Check a few operators:
http://www.maxis.com.my/personal/broadband...p?iStruct=0:0:0

http://www.celcom.com.my/cep/xresources/Ce...nd_advance.html

http://www.starhub.com/portal/site/Online/...000464114acRCRD

http://m1.com.sg/M1/site/M1Corp/menuitem.e...000695a230aRCRD
Personally, I find that at least P1 is showing us the technology can go up to 10Mbps! It's a good effort but unfortunately it's seen as con act.

Whereas, Maxis 3G and Celcom 3G never show the subscribers the maximum acheivable speed but people don't comment about them ... why the double standard?
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Then just ask the seller at the P1 Booth, What's the average i will get? When i back home rather than keep testing out the "Sort of UP TO 10Mbps" speed but you will never get. Just to have a free show rclxm9.gif


Added on April 11, 2009, 10:56 pm
QUOTE(HeHeHunter @ Apr 11 2009, 10:48 PM)
You see, P1 is a very new ISP which is around 8 months old and compared to TM which monopolies the landlines and experienced (if you understand what I mean), you are comparing Chocolate and Shit.

And, if P1 has the landlines and TM doesn't, do you think TM will still be alive?

Aside from that, they are setting up more base station around Klang Valley to accommodate the users.

10Mbps is their maximum speed as what I can say. If you'd learn physics, many things affect the speed of Wimax.

1. Signal (Strength)
2. Interference (which includes weather condition)

Do you think any other new ISP can come out with this in 8 months time? How long does it take for TM to roll out 384kbps Screamyx for limited area? How long do you think Maxis took to roll out Wireless Broadband if they doesn't have the Communication Tower?

I believe that P1 have room for improvements.

Therefore, why not we wait for the good news instead of getting frustrated over it?
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Did i tried to compared about TM now? lol.
OH, of course there's alot thing they need to improve. Yea, I waiting for the good news about improving their services either because every month i still need to pay out the money for them.

This post has been edited by Acrisius: Apr 11 2009, 10:56 PM
Acrisius
post Apr 12 2009, 07:03 PM

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I used WiMAX more than 6 months. Problems and frustrated lay more than enjoyment or fast speed. Most of the month. I think rarely i could manage to hit the maximum speed of my subscribed package. Especially the peak hours where usually most of the people online at the same time. It's just 1.2Mbps and it's so hard for me to reach the top speed. Plus our old customer's matter still occurred, I'm sure they improving but not until everything so we call "OK". So what you think about providing 10Mbps? Even though, 1.2Mbps and 2.4Mbps doesn't give you the right speed all the time. I didn't blame about the technology. I think the technology are fine, Just their network infrastructure and management doesn't work as professionally.

Speed you got, really depends which base station you're connecting. Some people very happy with it. But too bad i'm not the lucky one as i stayed in a place where always congested on their base station.

This post has been edited by Acrisius: Apr 12 2009, 07:05 PM
Acrisius
post Apr 18 2009, 04:42 PM

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QUOTE(fabianz03 @ Apr 18 2009, 04:20 PM)
Wait!
P1 has already stated that download speed are from 1-3Mbps although the plan was 10Mbps!  doh.gif
[attachmentid=913157]
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The good thing is that, they highlighted the average speed you got, and they knew what they had advertised earlier, was totally unacceptable and over promised. LOL As conclusion, Speedtest results in the PC-FAIR, just to show of their 8Mbps *where real time customer won't ever get it*. The purpose,perhaps to increased their marketing target.


Added on April 18, 2009, 4:43 pm
QUOTE(JinXXX @ Apr 18 2009, 04:42 PM)
whats the upload speed ?
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500Kbps if i not mistaken

This post has been edited by Acrisius: Apr 18 2009, 04:48 PM
Acrisius
post Apr 18 2009, 04:50 PM

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QUOTE(fabianz03 @ Apr 18 2009, 04:47 PM)
Yes, that's like TM changed the streamyx T&C about the international speed.
Quite unfair but what can we do? They're the ISP, they can talk, you must shut up.
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Truth, They can change their T&C in whenever they liked without customer knowing. laugh.gif


Acrisius
post Apr 18 2009, 04:57 PM

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QUOTE(JinXXX @ Apr 18 2009, 04:52 PM)
will we.. CUSTOMERS... CITIZENS of this country ever have RIGHTS ?????
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I think we "Customer" only have the right to choose not to sign-up if you doesn't happy with the T&C. Because most of the ISP in Malaysia had stated in their T&C about, the modification in T&C can be take place in anytime. cry.gif sad thing.
Acrisius
post Apr 18 2009, 05:04 PM

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QUOTE(prasys @ Apr 18 2009, 04:58 PM)
Well at least they listened to customers rant and such. They did amend after that , that is good to know. Does TM listen to our suggestions and such - I don't think so. We have given suggestion to them on how to improvise connection and such and yet we get 1001 excuses.

Good to know that there are ISPs that out there that would react when consumers pin point a mistake. It clearly shows that the ISP is working very hard and they are being serious in this
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It's good they really take customer words seriously, and try to improve the structured. Anyway they still new in this field. There's plenty room for them to improve it and i hope in the future they can bring Broadband in malaysia into new era. Cheers rclxms.gif

 

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