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P1 P1 Wiggy: Overpromise & Underdeliver, *P1's response in Post #135*

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prasys
post Apr 12 2009, 10:45 AM

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Even most of the ISPs do that

Been to TMNet Booth (last time they had it) , you'll notice great speeds with their streamyx. That made everyone to sign up for streamyx.

Next up we have Maxis. Even in the PC fair itself , you'll notice that you are getting good speeds (when they first launched their Wireless Broadband service).

Now P1 , as for me its nothing surprising. It comes down directly to marketing. You market your product and profit. We consumers , would ALWAYS get the least priority broadband , even if you have superb signal strength . So it boils down to market , you market your product. Every ISP in Malaysia seems to be practicing this technique.
prasys
post Apr 12 2009, 06:41 PM

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QUOTE(stringfellow @ Apr 12 2009, 05:58 PM)
The rest have been addressed by the others, I'm here to address point number 3.

Let me make this absolutely clear. See their Wiggy advertisement. "Fastest. Wireless. 10Mbps". What does that 10Mbps stands for? If you say it is an equipment limitation, then the specsheets I'm holding in my hand, that included inside the Wiggy modem box says 30Mbps. If you say that 10Mbps stands for their network limitation, IT NEVER HAD EVEN BEEN ABLE TO REACH THOSE SPEEDS at real-time situation! So what is this "10Mbps"? A nice number? A figure to delude consumers on how fast this service is, when in real application could not even satisfactorily reach half of that figure? What?
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Its just like your ASTRO Box (Thomson/Philips model). The decoder is capable of outputing 5.1 AC-3 surround sound and 16:9 @ 576i. Unfortunately , ASTRO does not make use of it. So does it mean that ASTRO is cheating on customers by not mentioning those stuff. It goes the same for our streamyx , the modem that comes along with streamyx are ADSL2+ capable. If you google up or read their specification sheet , it states that its capable of going up to 20Mbps+. Does it mean that streamyx is cheating on the customers. Heck even streamyx can't deliver 1Mbps properly !

Trust me , when ISPs (all ISPs) do give us the least pirority to customers. This is why I don't rant to Streamyx stating why my line is so slow on everyday and I can't do business nor call up P1 and argue with them saying that I don't get 50-60% of the advertised speed. None of the ISPs would want to look bad in the eyes of consumers - So of course this is where the marketing gimmick kicks in. All ISPs in Malaysia do practice this , that is why when you go to test the service - it would look great and once you bring it back home - It will be different
prasys
post Apr 12 2009, 07:01 PM

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QUOTE(stringfellow @ Apr 12 2009, 06:44 PM)
If that is your argument, then get this :- The Wiggy modem is rated 30Mbps download, not 10Mbps. So what is this "10" figure now? 30 with best effort at 10? 10 with best effort at ...god-knows-what-number? 10 is their network ceiling. I am not expecting 10. I am realistic. I am however expecting a figure which they can call a "REASONABLE" value. What that is, only P1 knows. What endusers like me know, is zilch, we are at the mercy of the provider. And yet still pay RM149 every month. Is that how things work now?
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Its just the hardware limit , its just like Huawei modem - Its stated that its able to go up to 14.4Mbps. So why our Mobile Service Providers are setting it at 3.6Mbps/7.2Mbps and claiming it goes up to 3.6Mbps/7.2Mbps whereby these modems are rated to go up to 14.4Mbps.


It just so happens so that on an ideal condition (which is likely not going to happen) , that its possible to achieve speeds ~8-10Mbps. It all boils down to marketing , its simple as that - antonio has given you a very simple example. Everybody is out here to make money and not to be charitable by saying that "Speeds are up to 10Mbps , that means you can get anywhere from 0-10Mbps. Don't blame us if you get sucky speeds because we did not promise you 10Mbps but we only promise you speeds up to 10Mbps - which means that it can by anywhere from 0Kbps up to 10Mbps". Since , you're being realistic , you do know that there is no way or there is a very slim chance that we are going to get such high speeds. At most you're going to get is 3-4Mbps. That's about it


prasys
post Apr 12 2009, 07:09 PM

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QUOTE(Nels @ Apr 12 2009, 06:52 PM)
Broadband providers is a business. Say, will you want to make a flyer saying ' 10mbps connection?! But, you can only get this speed when your modem is beside the base station!'

There is no way they going to make such flyers.

P1 should do it the TMNet way on dealing 4mbps users. You see, not every area can apply for the 4mbps package that TMNet offered. This is the correct way of doing business. You know the limit of having 4mbps is only around the base station, why bother spread it out throughout the klang valley? Especially with numbers such as 10mbps.

I'm still on trial of the 6 months package given by them. Which is on 2.4mbps package. Out of 4 months of using it, let me over it with 10, only 4/10 throughout the 4 months i able to get connected (doesn't matter red, orange or green). I'm kind of sick with this results and self trying with the modem itself, i choose to just leave it on 24/7 with my desktop and p2p on. So whenever my p2p done downloading, i know that on that day my wimax is connected. But whenever i'm around the modem, rarely i have the chance to use it even to surf lowyat. Why? Because the modem love to blink.

This coming 14th gathering i hope TS can be there too. I want to listen to every facts and every single answers from the providers themselves. If there a reason behind this wiggy -bullshitness and the currently Always-No-Stable-Signal on wimax, i would gladly listen to them. If it not, the 6 months trial is my limit on using wimax. Streamyx is the best hope that i would love to gamble for longer period.

p/s: Damn. I just thought of getting wiggy.
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The problem is as pointed out by antonio - all you need is a good lawyer and voila - TM is just trying to be nice and realistic by simply setting 4Mbps only to certain area , it seems that they are more into experimenting with those areas rather then rolling the service. Its possible to roll 4Mbps with ADSL1 Infrastructure and do wonder why TM has to roll it in ADSL2+ capable areas and those with newer DSLAMs . Its fine if TM limits the coverage zone for 4Mbps , however if they do that - folks do expect to get good speeds without the need of a proxy/VPN.

So at the end , ISPs are here to make money - no matter what.

sting , you should go for the gathering or so and vent our your frustrations and anger !
prasys
post Apr 12 2009, 07:40 PM

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QUOTE(stringfellow @ Apr 12 2009, 07:10 PM)
then why the promoters in the exhibition Hall kept on pointing at theeir Dell laptops and that figure "8" on P1 speedtest and speedtest.net?

So is that how things work now? In fixed broadband it is hammered into our brains that you can only expect 70% of the promised speed, and now in mobile broadband it's between 0-100%?  rclxub.gif God only knows why I still tolerate this!

Drop the 10. Stop misleading people. The REAL figure (3-4) by your claims, would have been more than fine, SHOULD THEY ADVERTISE IT AS SUCH. Why do they have to out in the figure 10, I wonder? End users do not need to know the network ceiling, or hardware limit if that is the case. What other excuse is there left then, other than to lure unsuspecting potential subscriber to your service, and slap them with "Best effort basis" later once you're in their net?

See, if they straight away put in 3-4Mbps, and claims it as such IN THE FIRST PLACE, you wouldn't even see me here ranting. In fact, I dont even visit this section of the forum, check my post history. My point is that 10, and how it is advertised as such.

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That's done in an controlled environment. When I went for the Media launch the other day , I managed to get around 3-6Mbps consistently , but the problem is the base station was inside the place itself. So i am guessing that 8 Mbps only occurs when you're few meters away from the base station provided that there aren't any other factors (i.e interferences)

Well , it all boils down to marketing. I don't care basically if you're not going to get 10 Mbps , but hopefully what I care is give us consistent bandwidth for international and local links. Now that is very important for us consumers.

We can only see hopes when we see radical changes if the government shuffles up on how broadband should be.
prasys
post Apr 18 2009, 04:58 PM

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Well at least they listened to customers rant and such. They did amend after that , that is good to know. Does TM listen to our suggestions and such - I don't think so. We have given suggestion to them on how to improvise connection and such and yet we get 1001 excuses.

Good to know that there are ISPs that out there that would react when consumers pin point a mistake. It clearly shows that the ISP is working very hard and they are being serious in this




 

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