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P1 P1 Wiggy: Overpromise & Underdeliver, *P1's response in Post #135*

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p4n6
post Apr 11 2009, 10:23 PM

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I believe the 10Mbps is the device capability to reach the speed of 10Mbps.

What offer to you in your package is UPTO 10Mbps, which could range from >0 to 10Mbps subject to RF condition and number of users using the network at the same time.

The only way for them to show you that the device capability is 10Mbps is to setup an inbuilding basestation that is limiting the number of subscribers connecting under the same basestation.

So you need to set your expectation right.

Similarly, your Ethernet cable write there 100Mbps, have you ever get 100Mbps full speed from the internet? It should subject to how many people are using the network at that time as well.


Added on April 11, 2009, 10:30 pm
QUOTE(Acrisius @ Apr 11 2009, 10:17 PM)
Then how you going to explain when people testing out their WIGGY 10Mbps speed on PCFAIR?. I'm sure most of the people seen it could reach up to 8Mbps. But what the reality is, most of the places or other base station couldn't provide up to 5Mbps at all. So do you think is it quite cunning and liar to show people how good the speed on PCFAIR? If you shown people at PCFAIR which the service can prove until 8Mbps, then you should have the promise to give the same quality as on another places.

PCFAIR speedtest result, 8Mbps
Most of the new subscriber speedtest result when they back home, less than 3Mbps.

That's too huge gap on the differences. I assumed P1, just a CON-ISP.
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laugh.gif They are only showing us it can reach 10Mbps not promising us that we can reach 10Mbps everywhere in KL irrespect to RF condition. Get real! It's mobile broadband.

The device capability is 10Mbps but not the promised service.

HSDPA states 3.6Mbps and 7.2Mbps as well but they don't bother showing you whether the device really can go up that high and people are okay with it.

But P1 showing you the device and technology can reach 8Mbps, somehow people comment they are lying.

The reason why we can see 8Mbps in PC Fair because it's using indoor basestation and controlled the number of subscriber connecting to it, which is reasonable, else they won't be able to show the true capability of the device.

P1 is the same group with Digi, Maxis, UMobile and Celcom which is running mobile broadband. If P1 is liar, I believe the others mobile operators are no where better.

This post has been edited by p4n6: Apr 11 2009, 10:33 PM
p4n6
post Apr 11 2009, 10:40 PM

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QUOTE(Acrisius @ Apr 11 2009, 10:34 PM)
Why they need to show the true capability of the device? Bro, they are selling their service okay? Not just show to the people how pro or good the WiMAX. People just need to be have a truth prove. They didn't ask for much on the package. If most of the base station can't provide the speed. Then the package doesnt need to put until UP TO 10Mbps that so high?
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It's the industry standard marketing strategy to show the capability of the technology!

Check a few operators:
http://www.maxis.com.my/personal/broadband...p?iStruct=0:0:0

http://www.celcom.com.my/cep/xresources/Ce...nd_advance.html

http://www.starhub.com/portal/site/Online/...000464114acRCRD

http://m1.com.sg/M1/site/M1Corp/menuitem.e...000695a230aRCRD


Personally, I find that at least P1 is showing us the technology can go up to 10Mbps! It's a good effort but unfortunately it's seen as con act.

Whereas, Maxis 3G and Celcom 3G never show the subscribers the maximum acheivable speed but people don't comment about them ... why the double standard?

This post has been edited by p4n6: Apr 11 2009, 10:42 PM
p4n6
post Apr 12 2009, 09:32 AM

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QUOTE(MX510 @ Apr 12 2009, 01:09 AM)
Wimax is a failed technology . Hehehe i'm waiting for HSSB from TM.Nut i believe fibre optics should be the way
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Yea! Bring your fiber outside and surf the web .. .can you?


Added on April 12, 2009, 9:37 am
QUOTE(cameltoe @ Apr 12 2009, 02:24 AM)
I was wondering as well since TS mentioned that they might have installed a indoor micro base station just to showcase their new package at the fair.

It's true. The device they used is actually a micro base station which is placed somewhere near their booth fed with some high speed fiber connection that gives them bandwidth in excess of over 20mbps. The micro base station is from ZTE. IT's similar to those we frequently see in Japan.
That's why you can still get excellent connectivity even in the underground subway and skyscraper towers.

Now the question is will all those existing areas with old equipments will be replaced with the newer base stations. Will P1 spend that amount of money to replace equipments not even a year old? How are they going to get back what they invested?
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It's a misconception. Pico basestation is for indoor deployment (small scale) but not for outdoor. It doesn't mean that pico is more powerful than outdoor basestation. There is no way for P1 to swap all outdoor basestation to pico basestation to serve the people rclxub.gif

This post has been edited by p4n6: Apr 12 2009, 09:37 AM
p4n6
post Apr 12 2009, 09:40 AM

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QUOTE(eternalshiroh @ Apr 11 2009, 11:24 PM)
no offense to some people.to me, the 10Mps packgage can only reach  2Mps is already a lie. obviously p1 want to attract peope interest in speed more than 2mps to suscribe this packgage. so i dun understand why still got people want to find excuse for p1 said that they just want to prove p1 able to reach 10mps. if they really think so, they can just do a demonstrate instead of offer a packgage saying that 10mps is available for the people. finally, i want to say that i am not against p1 cause i am also suffer for streamyx hell
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Some users can get 5Mbps in some locations. It depends on RF condition and the utilization of the basestation. The thread starter only test in 1-2 locations and generalize the entire klang valley, which I do not think is reasonable.
p4n6
post Apr 12 2009, 09:45 AM

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QUOTE(stringfellow @ Apr 11 2009, 11:28 PM)
Thank you for these details. I was right at Finnegan's just now paying for
Wiggy is capable of up to 30Mbps download speed, it is on its specsheet.

Thanks for the info.

As someone has mentioned earlier in another thread, P1 basestation is not running on MIMO tech hence their maximum basestation capacity is not able to reach as high until they upgrade it.

In mobile technology, it's up to both the receiver and transmitter for you to gain the best performance. Similar if you are using 802.11n receiver and 802.11g transmitter, your limit is still on 802.11g.

So my point of view is, you are holding a device that can reach 30Mbps but due to the basestation limitation, the device can only acheive 10Mbps.

And they are showing you the 10Mbps speed under a controlled environment.

As I mentioned, Maxis and Celcom claim their 3.6Mbps but they never show you that, why?

Also as this device is a mobile device, you can't expect your speed will be always minimum at 5Mbps whereever you go. When you test it in KL and Setapak, these area could be congested and you might not be near to the basestation etc.

Your expectation of mobile broadband should not be as you are evaluating a fixed broadband.

Mobile broadband objective is to give you the portability and mobility but not superb p2p experience.

Honestly, do you feel the difference of surfing the web with 2Mbps and 10Mbps?

Any difference of streaming video with 2Mbps and 10Mbps?


You will only see the difference when you are doing speedtest and p2p!


I agree that P1 should put the average expectation speed to ensure the customer not thinking they will be getting 10Mbps all the time but I do not agree the statement saying P1 is cheating people that the Wiggy can reach 10Mbps.


I will be getting a Wiggy soon and will let you know what's the max speed I can get.

This post has been edited by p4n6: Apr 12 2009, 10:02 AM
p4n6
post Apr 13 2009, 10:01 AM

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QUOTE(cameltoe @ Apr 13 2009, 02:18 AM)
Malaysians are starting to learn how to complain for not getting what they pay for which is good.

As MCMC had came out with the ruling of making sure that subscribers should be getting 80% of their broadband speeds to be deemed as satisfying,it is wrong for P1 to advertise 10mbps when none of the subscribers could get close to 7-8mbps  outside the promotion booth area. They should be more straightforward by selling the package at more reasonable speeds like "5mbps-6mbps" instead.

I understand the frustration of TS which said that users will never see speeds which are close to 10mbps in true performance tests in most P1 coverage areas accept for promo booths and press rooms.

Having cap with a small 10gb volume with a high price such as 10gb is already frustrating enough. Those who are expecting 5mbps speeds and paying RM149 will be very disappointed.


Added on April 13, 2009, 2:28 am

No it's nothing to do with signal strength.

Imagine this, you have a 54mbps Wifi connection between your pc and your access point(thought to be the base station).
You access point is only hooked up to a 56k connection. Will you ever see anything close to 54mbps when surfing the net?

Isps wil never tell you this. What they are promoting here is just the connection speed between your modem and the nearest base station. Unless P1 can upgrade all the backhaul connections from the base stations to use a STM-1 fiber link or to a metro ethernet network that links back to their gateway, 10mbps remains your link connection just as how DiGi, Maxis and Celcom promotes their HSPA services.
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Need to clarify that the MCMC doesn't state 80% promised rate for mobile broadband. Maxis and Celcom 3G have been violating that since they launch the 3G. If MCMC wants to take action, they have already done it. But they don't. Or I can say they can't as it's different technology as compared to StreamyX. Celcom, Maxis, Digi, P1 and UMobile will definitely stand together to go against the 80% promised rate tongue.gif

Maxis - 3.6Mbps
Celcom - 3.6Mbps
Digi - 7.2Mbps (average 2.2Mbps)
P1 - 10Mbps
UMobile - 7.2Mbps

Maybe users for the above other mobile broadband can give the comparison of what you usually be getting?

I believe the number will differ based on your location.

My understanding is that the TS complains because he can't get the speed he wants (tolerable at 5Mbps all the time) at most of the location he tried and frequently use.

So, I think without need to think much, TS should just terminate his service without needing to say much. You get my full support.

It's more on expectation of the subscribers, some people feel getting 2Mbps most of the time at most of the location for the price of RM149 per month is good, then they should go with mobile broadband.

For people who demand, 5Mbps all the time at all the connected location, fixed broadband is the best pick.

To avoid personal dissatisfaction, TS need to choose the right service & product based on personal expectation.
p4n6
post Apr 13 2009, 10:11 PM

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Is Wiggy RM149 with average speed (as according to threadstarter) 1.2-2Mbps performs better than Maxis 3G, Celcom 3G and UMobile or Digi?

Is 1.2-2Mbps sufficient for on-the-go usage?

If the advertised speed is not 10Mbps but 2Mbps, will you subscribe the RM149 package? Or you will choose Maxis 3G that advertise 3.6Mbps at RM88?

I think these are the valid questions that should be asked by anyone who wants to consider subscribing and I think it's a fair question.

This post has been edited by p4n6: Apr 13 2009, 10:12 PM
p4n6
post May 16 2009, 07:11 PM

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QUOTE(Shopboy @ May 16 2009, 01:14 PM)
In speedtest.net I got 1.45 Mb/s download and it always failed on the upload part, now I can't play online game at all... can't even log into WOW, i felt so frustrated and for first time I called up P1 careline, as per LYN forumer's feedback I don't have high hope for the call. as I did every technical advise/support from this forum, the customer service like reluctant to help me (too much complains?), just told me if you made up your mind you can cancel it and asked me do I know where is HQ.

Now its not me don't give them chance it's just this product failed me, even their customer service can't / don't offer any help at all. (while typing this I did another speedtest, the speed was 1.18 mbps downlaod and failed to run upload test again.)

So sad that I have to travel so far away just to get my refund... sigh...
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You play WOW in coffeeshop? or at home? Wiggy for in house usage as if it's the DS modem, definitely a fail case there.

 

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