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P1 P1 Wiggy: Overpromise & Underdeliver, *P1's response in Post #135*

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HeHeHunter
post Apr 11 2009, 08:28 PM

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TS, let me tell you something.

REASON they set up a BASE STATION there is because the location of the hall is far to low and might be interfered by the buildings.

If you don't like it, you can always choose to freeze your account till they rectify the problem or refund.

They didn't promise you a 10Mbps connection. That's the max speed that you could achieve. As what reported, you can get around 2Mbps.
HeHeHunter
post Apr 11 2009, 10:48 PM

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QUOTE(Acrisius @ Apr 11 2009, 10:34 PM)
Why they need to show the true capability of the device? Bro, they are selling their service okay? Not just show to the people how pro or good the WiMAX. People just need to be have a truth prove. They didn't ask for much on the package. If most of the base station can't provide the speed. Then the package doesnt need to put until UP TO 10Mbps that so high?
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You see, P1 is a very new ISP which is around 8 months old and compared to TM which monopolies the landlines and experienced (if you understand what I mean), you are comparing Chocolate and Shit.

And, if P1 has the landlines and TM doesn't, do you think TM will still be alive?

Aside from that, they are setting up more base station around Klang Valley to accommodate the users.

10Mbps is their maximum speed as what I can say. If you'd learn physics, many things affect the speed of Wimax.

1. Signal (Strength)
2. Interference (which includes weather condition)

Do you think any other new ISP can come out with this in 8 months time? How long does it take for TM to roll out 384kbps Screamyx for limited area? How long do you think Maxis took to roll out Wireless Broadband if they doesn't have the Communication Tower?

I believe that P1 have room for improvements.

Therefore, why not we wait for the good news instead of getting frustrated over it?
HeHeHunter
post Apr 12 2009, 01:27 AM

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QUOTE(UFO @ Apr 12 2009, 12:51 AM)
Well there gonna be a second P1 gathering soon on 14th april (Tuesday), maybe you might wanna join in and directly consult and complaint to Michael Lai on this issue and see what is his feedback...  tongue.gif

» Click to show Spoiler - click again to hide... «

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Why I didn't know about this? hmm.gif

Must look for Naomi and CK.
HeHeHunter
post Apr 12 2009, 01:42 AM

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QUOTE(spencerlim @ Apr 12 2009, 01:34 AM)
i using p1 wimax with 1.2 mbps at kota damansara here now ,my speed also can't go how fast even the station is nearby me ,
now i getting lack and bored about internet connection of p1
figuring on changing my p1 into stramyx 4mb
suckx , this is cal maju ? how to archive wawasan 2020 if the ISP not kerjasama ?!
even internet connection also can't better than singapore ,
don't dream about future of malaysia ...
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Eh, brother... You try go ask Streamyx to open to all ISP players and see. The main problem why we cannot maju is lack of competition.

The Best Competition would be like Digi, Maxis, Celcom and UMobile. All fight for the best rates.

Talking about Wired Broadband... How many choices do you have? Jaring? TM? Maxis? (Maxis buy bandwidth from TM so = die)...

You see if they open to others and see, you will see our Internet can go 10Mbps within 2 years already lor. You can now see PenangFON.
HeHeHunter
post Apr 13 2009, 04:57 PM

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@stringfellow

Since you're not happy with P1's services, you can always terminate in 7 days time.

I believe you had your point and so does the forumers who replied you.

Remember that P1 is still a wireless broadband. I'm sure that it's no match to wired broadband.

They are trying to get you wireless broadband.

Besides that, as I said, if you're comparing P1 and TM, you're comparing chocolate and shit.
HeHeHunter
post Apr 13 2009, 10:50 PM

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QUOTE(p4n6 @ Apr 13 2009, 10:11 PM)
Is Wiggy RM149 with average speed (as according to threadstarter) 1.2-2Mbps performs better than Maxis 3G, Celcom 3G and UMobile or Digi?

Is 1.2-2Mbps sufficient for on-the-go usage?

If the advertised speed is not 10Mbps but 2Mbps, will you subscribe the RM149 package? Or you will choose Maxis 3G that advertise 3.6Mbps at RM88?

I think these are the valid questions that should be asked by anyone who wants to consider subscribing and I think it's a fair question.
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Actually, for on-the-go, 384kbps is sufficient enough for you to surf the net aside from streaming videos from youtube.

Basically, Wiggy is meant to be outdoor use and for lightweight user. Comparing technologies, I believe that Wimax is better than 3G or HSDPA.
HeHeHunter
post Apr 14 2009, 12:49 AM

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QUOTE(mylinear @ Apr 13 2009, 10:50 PM)
PMFJI so late. I just came across this thread and finished reading it from the start.

I did check out P1 (and others) at the PC Fair and posted some general points at:
http://forum.lowyat.net/topic/994382

I remember a P1 salesperson saying that the Wiggy is 10Mbps shared. Shared being the keyword. As I said in my post referred to above, I was rather disappointed with the demos that I did not really ask much more details. But the sharing would be based on how many users are using / connected to a base station.  I did ask the salesperson whether I would actually get 10Mbps or less, and if less, what could be expected. The answer was 1-2Mbps.

The salesperson was in fact promoting the regular desktop modem package rather than the Wiggy. With the 1-2Mbps answer, it seemed to me that the main difference would be one was portable and the other not. But of course, the normal 1-2Mbps packages would not get you speeds more than that (the salesperson referred to this as dedicated), but the Wiggy could.

When I was there, the demos were not working properly at all. I didn't see any speed test showing 7 or 8Mbps etc. I even complained about that to them saying that how can they expect people to judge the service if they cannot demonstrate  it properly. Hmmm... maybe they set up a indoor base station after that...??

To stringfellow, it appears that your immediate decision should be whether you should return the Wiggy for a refund or go into a 1 year contract. Forget the advertising part for this. If you are happy getting the speeds you are able to for the price you are paying and think it is worth it, then you may want to carry on. If not, then return it.

What you could try to do is to call P1 management and list out your complaints. Perhaps you could request the 7 days to be extended a further 1-2 weeks so that you can do more testing before deciding.

Whether you wish to take on the advertising issue with P1 can come later. The speeds are not going to change with a change in their advertisment. I mean, eg, if they now say 5Mbps instead of 10Mbps, would you still be happy paying RM149 monthly for the revised advertised speed? Or would you then think it is not worth it as RM149 was supposed to be for 10Mbps, not 5Mbps.
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Lemme tell you something... Those promoters are just promoters. They have no idea what they are talking about.

Statement 1: I WTF'ed at the statement 10Mbps shared. So, my area now, the user must be less than 10 because I am getting speedtest of 2Mbps.

Statement 2: It's practically dependent on location.

Statement 3: You must be an early bird there. I was one of them who's helping out getting the coverage area for all the laptops. So, did you go check again later?

I agree with the part where stringfellow should forget about the advertising part and get going.
HeHeHunter
post Apr 14 2009, 01:23 AM

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QUOTE(mylinear @ Apr 14 2009, 01:10 AM)
Well, a company should not have salespersons or promoters there who don't know the product or cannot explain it to customers. This is not just about P1, but any company. I was just repeating what they told me. Since I was not impressed , I didn't bother to ask further.

Yes, first I tried the demos next to TM booth. Then later on the one next to Umobile (or IzzyNet). Then later on in the other hall upstairs (carpeted hall).

I don't know if you work at P1 or just helping out. Nothing against you. In any exhibition, everything must be setup and in place before it opens. Not being prepared properly itself gives a bad impression to visitors.

Anyway, I was just giving my input mainly to stringfellow.
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You're right in this case.

I'm not working for P1. Well, I always slap on other promoters face (literally) when they ask me to subscribe for broadband. I think I know better than them.


Back to Wiggy question:
Here's my real speedtest result at my area.
user posted imageuser posted image
HeHeHunter
post Apr 14 2009, 02:07 AM

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QUOTE(mylinear @ Apr 14 2009, 01:46 AM)
Which area are you at HeHeHunter ? Could you also do a test to a US and Europe server?
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My area: Puchong

Speedtest result:
Click Here.

There are limits to number of images I can put in LYN.

This post has been edited by HeHeHunter: Apr 14 2009, 02:45 AM
HeHeHunter
post Apr 14 2009, 10:57 AM

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QUOTE(Nels @ Apr 14 2009, 10:38 AM)
HeHehunter which part of puchong are you?

I'm in puchong too but the last time i tried the wiggy its so not stable.
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*Replied with PM*
HeHeHunter
post Apr 14 2009, 01:19 PM

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QUOTE(mylinear @ Apr 14 2009, 12:21 PM)
Thank you for the results. Well, it does seem you should have better surfing experience to both local and US sites using P1 instead of Streamyx - at least until TM rectifies their connection to US.
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Erm, according to them, they said they rectified and restored 97% of the bandwidth. I'll test again next week.
HeHeHunter
post Apr 14 2009, 04:54 PM

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QUOTE(iipohbee @ Apr 14 2009, 04:24 PM)
I've posted this few months back before Wiggy was revealed and guess they got the whole idea from there:

This is how their micro indoor base transceiver unit should look like:
user posted image

http://forum.lowyat.net/index.php?showtopic=941210
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Yes, this was it. no mistake.
HeHeHunter
post Apr 17 2009, 03:28 PM

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QUOTE(JinXXX @ Apr 17 2009, 01:56 PM)
well the time will come in boleh land if you get what im trying to say... tongue.gif hahaha

well no harm done... tongue.gif

let's get back to the real topic.. smile.gif any response black n white from p1, regarding unethical marketing tactics..

can they be sued for false/misleading advertising ?
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Do you have the $ to hire lawyers? If no, what can you do?

I'm just trying to be straight to the point. If we do not have the capital, we cannot do anything.
HeHeHunter
post Apr 17 2009, 11:08 PM

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QUOTE(tech1 @ Apr 17 2009, 10:48 PM)
I guess P1 read the complaints here or they got lots of cancellations. They added a disclaimer on their mainpage saying that average speed is 1 - 3msp subject to netowrk conditions. They should have done that from the beginning. At least they will think twice before trying to mislead the smart consumer.
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I just got mbps on my download.
Attached Image
Which means, it can be more than that actually.
HeHeHunter
post Apr 18 2009, 07:00 PM

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Apply any ISP in malaysia = fail.

Now at least I'm happy with Wiggy.

When my brother use the streamyx bandwidth, I switch to Wiggy and go DDL.
HeHeHunter
post Apr 19 2009, 06:57 PM

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QUOTE(blacktubi @ Apr 19 2009, 04:18 PM)
i think 1 way of using cheap price for 10mbps internet
jus get the wiggy for RN149 per month and the acer aspire ONE.Then sell the Laptop, then you can get the 10mbps internet under RM90 a month bcos the laptop cann sell up to RM1499 for new one
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*Fixed*

That's the value of the Aspire one.

BTW, if I want one, I won't buy from the person who bought it through the package unless they are willing to sell at 70% of the price or less.
HeHeHunter
post Apr 21 2009, 07:42 PM

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QUOTE(Sprit @ Apr 21 2009, 06:51 PM)
The fair usage of Upload + Download = 20GB is very low even for normal surfing with all that multimedia, music and video streaming.

This month I've already used Down-98.34 GB, Up-33.82 GB, Total-132.16 GB as of 21st April on my 1mb screamyx line. Consider that during the 1st 2 weeks of this month there was a massive slow down at TM and I was still able to consume this amount of bandwidth. I admit this this a shared line between 3 persons. We seldom p2p, mostly just youtube, facebook, dota, skype, usual forums, blogs... things etc. Even a third of what we've consume is already over Wiggy's 20mb fair usage cap by mid month.

I hope P1 can increase their fair usage limit to match todays web surfing habits more closely. I personally believe 40GB-50GB is more appealing. What good is fast speed when you can only get it for 2 weeks every month.

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I think I can help in this case, I will help to appeal to them.

 

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