I think TS is not demanding the max capabilities of the equipment, he just wants what is being advertise and after he had found out the truth, he just want to share it to other people who might be interested of getting the Wiggy, thanks to their 'mis-leading' technique applied during the PC Fair.

Its like when you purchase a car. The speedo is 220km/h while the top speed at the brochure states 205 km/h...But what if after you had purchase and when you drive the max speed is only at 20 km/h, wouldn't you be sending the car back, or have a few 'angry' phone calls?




Did you subscribe because Astro said they provide thousand channels or 144 only (excluding radio)?



You subscribe for the 1Mb did ya? so why bother with 20Mb? Is like "the ATM machine has RM500k inside it but i can only take out RM5k the most", assuming you have 600k in your bank account.

Companies with highly educated staff will try their best in order to 'arrange' the words so that the adverts sounds very interesting, but with some 'read between the lines' sentences. Be it P1 or any other company in this world, they all want to sell their product and does not care how knowledgeable the user on the other side as long as they have the T&C printed with their 'read between the lines' statement.

Most people (generalizing) who goes to PCFair ain't that familiar with business techniques and have the IT knowledge that will help them in terms of their judgment when subscribing or purchasing and item or service. They just want to buy the stuff they need (or sometimes the stuff they don't) and leave...

This post has been edited by antonio: Apr 12 2009, 04:55 PM

Personally the "best effort basis" seems like a hideout when it comes to innabillity to provide the service that were put on the market...Backed by the Government and highly paid lawyers, the term has been used not only to protect when it comes to the incompetence but also to use as an expression when it comes to their latest Promotions!

Why not they put something like:

" You can get XXMbps ONLY when your modem/Wiggy/Hua Wei/etc etc is in XX meters from the tower/transmitter IF there is no one using at the same time. If not, you will get disconnection, slow speed, hard to connect/log in/etc etc. Our hardware has a backbone of 1000Mbps but, in terms of sharing, you cant get the speed we promote because if everybody gets the same speed, at the same time, our servers/transmitter/towers can't provide you with the speed you subscribe. Sorry folks, but we are here to make millions of RMs and not doing charity by just upgrading our hardware so everyone can have XXMbps as advertise or just to satisfy our customers.

Then they use nature as a reason also, which i personally think is a lame excuse. Rain, mountains, etc...

Is like the DVD sample some mentioned earlier...A box of DVD containing 100 pieces but can use only 20 pieces...then what for the 80 pieces for included??? d*** measuring perhaps??

This post has been edited by antonio: Apr 12 2009, 06:36 PM

They won't because that is the only protection they have against lawsuits and complaints that are directed to them...

And one more funny thing;

The brick modem is it mine or Green Packet's?

I was to pay for the modem and I can't even get the Log in and password???? Gimme a break!

Its like buying a car but the hood is factory locked and I can't open it...only the manufacturer can...

Then what for I buy the freaking modem/brick??? Better the just loan it out rather than have us customers to pay for the darn thing...

Astro didn't advertise 5.1 AC-3 SS or the 16:9@576i nor did it state that the following capabilities will appear in their service.

But when a company says 10, 8, 5, 2, 1Mbps, 512kbps or even 400kpbs we can torelate of up to 50% loss due to their 'inability' or hardware incompetence. But whats the point when a company highlights a certain speed but can't really provide it to their general customers and not just some setup they made at PC fairs, so whats the point?

I can rent a booth/T1 connection/ and buy a couple of modems from China and showing off the kinda of speed I can deliver such as 20Mbps if patrons at the PC Fair subscribes to my service..

When they subscribe, go home and find out they can only surf around 400kbps, I can just say happily to them when they call my helpline, "Sorry Mr/Ms, it is our "Best Effort" and in your subscription form already states that...It is in there, with words smaller than a rice...

Moral of the story: Everyone can become an ISP now All you need is a good lawyer, gov backing and the "Best Effort Basis" term in your clause, and you can start coning/misleading/lie call what ever you want, it all means the same thing. And the good thing is, if subscribers decide to terminate, they have to pay penalty!! Huoorayy...Subscribe = get money Terminate = Also money....

No wonder ISP is growing like mushrooms after rain...

Does my eyes work like radio wave?? Can I 'see' what my neighbor doing with a 7 inch wall separates her house and mine? The last time I checked I can even talk in the toilet with my mobile even when the door is shut and is able to receive a signal...

Its reason like this that would immediately shows the inabilities of an ISP when at the same time they are boasting about their service. I don't expect miracles but when an Wireless ISP offers its services they should know what are they capable and not capable of.

Don't shout about 10Mbps when in reality that isn't the case and only applies at a certain scenario; such as putting its own tower in the building when its doing the promotion. Its misleading and dishonest. We don't want to know their capabilities which refers 'ONLY' to a certain aspect, because that ain't the case when customers subscribe. When you boast 10Mbps, customers expect 10Mbps although their give-and-take level varies, some may say my cut off is at 8 some 5 some even 2 or 1 Mbps.

Just imagine the hardware that ISP purchase to set up their business...I am a manufacturer of a radio transmitter suitable for placing it on a tower with 5Ghz rating and 100Mbps of bandwidth transfer. But my product only work at a certain 'scenario' whereby the product that I'm selling in reality, without special placement, the capable transmission is only 10% of what I state in my product brochure and each equipment cost RM 1million each. Do you think the Wireless ISP feels nothing?? The feeling of the incapable product that I'm selling to them, is the same thing when customers who subscribe, didn't get the kinda of speed advertise.

Some may argue about the server they connect to, some regarding geographical aspect, but if no more than 5% is getting the 10Mpbs and another 95% only can reach a mere quarter of that speed value advertise, doesn't it sound funny?

You pump petrol expecting to receive 5 litres, but in reality the margin is +- 0.2 litres, you are ok with it. But what happens when one day you only get 4L or 2.5L or even 1L??? Aren't you pissed?

The same thing with petrol pumps and KDN can be applied by the Ministry of Communication and Multimedia in regards of the flock of ISP here in Malaysia. They can't but they won't. Not for now they wont...Why?? Don't ask me, ask them....

True, P1 might be the low rank among the other horrible bunch, but before they turn into one of 'them horrible bunches', they should ensure, places that are not in coverage don't try expanding it without fixing the covered area first. Covered area ok, and when I mean ok, it means 70%-80% bandwidth with 90% uptime, then only expand their services...

The saying goes: "Yang dikejar tak dapat, yg dikendong berciciran"...I believe one of P1 staff might understand Bahasa.