Subscribed to the service using their Wiggy USB modem, under the Personal package. Being the eternal skeptic that I am, I grilled them thoroughly, especially with their claim of 10Mbps, of course under "best effort basis"

To those came to the first Hall at PC Fair to check out their download and upload speeds, and BELIEVE those speed test, either via their own speed.p1.com.my or the speedtest.net, you have been fooled and taken for a ride, myself included.

I signed on yesterday under the impression that their 10 Mbps under best effort basis is reasonable, after looking at their download speeds of 8Mbps while inside the hall. The ugly truth is this: They've set up a base station INSIDE the Hall to achieve those download speeds. Those are not the actual speeds, they are based on MAC-address-selected P1 Wiggy modems!

My own speedtest done shows these ugly truths. My area is right at the edge of coverage, and I get 2.4Mbps AT BEST. My trip while in the bus to KLCC with my trust netbook and Wiggy on, fluctuates between 1.4-1.9Mbs, and while at the water fountain infront of KLCC, only 1.5Mbps, nothing more. This is far from their claimed 10Mbps speed. I even done the speedtest on both Speedtest.net and P1's on INSIDE the Hall they are exhibiting, and guess what? CANNOT EVEN CONNECT! I went straight to their booth, and asked for the same person who handled my registration yesterday. After he himself am flustered about me being unable to log in while their Wiggy modems on their Dell runs perfectly fine, I was directed to 3 other person, where this ugly truth comes out. One handled the PR, the other on the connection side,and another from the technical side. From the technical personnel is where the truth comes out, that their Wiggy modems are not running as itself, but with the help of a base station INSIDE the HALL itself. That explains why only their Wiggy modems who are MAC-address selected are able to log in and run at those speeds, while customer-received Wiggy modems are lefft to run on the REAL TIME environmental difficulties.

Those three personnel, after admiitting this, suggested me monitoring the speeds in these few days so that they can try and rectify the situation, but after this enormous bullshitting on their behalf, I believe that nothing can be done to improve this, and I shall be exercising my right of cancelling this subscription package by 7 days, so I can get a full refund.

This is pathetic, pitiful and plain full-frontal outright lies by P1. All I am asking is them keeping to their word to their claims of best effort basis, even if I'm getting 5Mbps, I'll continue with this subscription. Claiming 10Mbps but only getting 1.5-2.5Mbps is not even "best effort", it's plain outright DAYLIGHT ROBBERY!

A fair warning to those interested with this. Dont be fooled by their claims and their speedtests inside the Pc Fair Hall. They's outright lied on these figures, and to pander to you, puts on those Money Chamber so that you feel that you get a fair deal out of this. Do not be fooled!

I'll keep anyone who is interested here up to date on how this progresses. I will also continually monitor the speeds I'm getting around KL wherever I go, and see if their claims of "10 Mbps on best effort basis" is even remotely true. Stay tuned!

The rest have been addressed by the others, I'm here to address point number 3.

Let me make this absolutely clear. See their Wiggy advertisement. "Fastest. Wireless. 10Mbps". What does that 10Mbps stands for? If you say it is an equipment limitation, then the specsheets I'm holding in my hand, that included inside the Wiggy modem box says 30Mbps. If you say that 10Mbps stands for their network limitation, IT NEVER HAD EVEN BEEN ABLE TO REACH THOSE SPEEDS at real-time situation! So what is this "10Mbps"? A nice number? A figure to delude consumers on how fast this service is, when in real application could not even satisfactorily reach half of that figure? What?

I am not technically blind. Look at my post history. I am not a noob who has just joined in LYN yesterday asking how to turn on my modem and what blinking lights I should look out for. What I am blind towards to is my relatively easy acceptance to new technology and my giving them a chance. Unfortunately my faith in them have been betrayed, both by the slanderous method of determining their download speed against advertised speed, and the numbers themselves. Unfortunately, both for me and them, I am not the type that stands by while I get swindled. My relative ease of acceptance of new technology does not mean I am easy to be conned, and I am not as willing to accept things as it is either.

For your Point #1 and 2, sure, any of the BB provider in there can pad and make their service look nice, they are entitled to do so with the competition and all. What I am concerned about is my BB provider of choice, chose to pad their numbers via slanderous ways, and claims ludicrous figures that will never be achievable in real life situation, in day-to-day basis. WE can talk technical jargon and specsheets and all other figures till the cow comes home, but the fact remain, they advertised 10, it never got to more than HALF of that. Is that the new definition and standard for "best effort basis" now? Is that acceptable to you? It is easy to take this issue light and trivially when you are not on the side where you have one foot inside the door and have signed the contract that is about to bind you for the next 12 months of your life, but what about the others who are either unaware of this seedy practice by P1, or those who are on the fence and undecided whether to subscribe or not?

If they are really out to capture the mindshare and the market with this service, you should not have padded the figures, or slander your speedtests this way. Or better still, BE HONEST and tell your customers the REAL LIFE speeds you would be getting instead of all the "nice and rosy 10" you can only get in ideal situations. IF you say the hall is not a conducive place to perform speed tests, guess what they can do? The activation takes only an hour. They can ask the new customer to test out their Wiggy modem with their own computer or provide a terminal at their collection counter (which is on ground floor, OUTSIDE of the exhibition hall BTW), and see the REAL SPEED, and see if the customer is willing to accept those speed, or moeny back INSTANTLY. That alone would have been credible and honest.

TO the rest who have signed up, go to the hall now, and try logging in. Their lies are IMMEDIATELY exposed when you do that.

To the rest who had been asking for reference download speeds, I got 1.9Mbps in AU2, 2Mbps in Jalan Ampang near Ampang Point, 2.3Mbps at infront of the taxi stand in Sungei Wang, 2.4Mbps at Berjaya Times Square, then I hopped on to the LRT and went to Kelana Jaya, went out the station to the bus waiting area and got 3Mbps. Got into the free shuttle to Ikano and got 4Mbps, went for a short run around the area, got back into the LRT and got out at Central Market for another paltry 2.5Mbps. I did not bother to go to Finnegan's the Sungei Wang numbers are already pathetic to begin with, so no point standing like an idiot infront of the pub to do the testing.

Now then, now that I have these figures to back up my claims, AND NONE OF THEM PROVIDES EVEN HALF OF THE CLAIMED SPEED, what does the P1 supporters here have to say about it? "It's raining?" "Unusual increase of logged-in users in the area I'm in?" or the most favourite excuse "Best effort basis only"?

Enough of all these excuses and bullshit. Those taking this lightly either did not even subscribe but rather like to sound clever finding excuses on behalf of P1, or drank so much of P1's Kool-Aid, that they take any available speed as "good enough". You disgust me.

Now that

Personally the "best effort basis" seems like a hideout when it comes to innabillity to provide the service that were put on the market...Backed by the Government and highly paid lawyers, the term has been used not only to protect when it comes to the incompetence but also to use as an expression when it comes to their latest Promotions!

Why not they put something like:

" You can get XXMbps ONLY when your modem/Wiggy/Hua Wei/etc etc is in XX meters from the tower/transmitter IF there is no one using at the same time. If not, you will get disconnection, slow speed, hard to connect/log in/etc etc. Our hardware has a backbone of 1000Mbps but, in terms of sharing, you cant get the speed we promote because if everybody gets the same speed, at the same time, our servers/transmitter/towers can't provide you with the speed you subscribe. Sorry folks, but we are here to make millions of RMs and not doing charity by just upgrading our hardware so everyone can have XXMbps as advertise or just to satisfy our customers.

Then they use nature as a reason also, which i personally think is a lame excuse. Rain, mountains, etc...

Is like the DVD sample some mentioned earlier...A box of DVD containing 100 pieces but can use only 20 pieces...then what for the 80 pieces for included??? d*** measuring perhaps??

i do concur with your statement to keep this argument simple. keep out all the technical mumbo jumbo. just the basic facts.

P1 advertise 10Mbps speed in PC fair and shows 8Mbps in speedtest demo on their PC. (this was a fact given by TS)
a normal layman will only see 10Mbps and expects that he/she gets 10Mbps or near it once they subscribe to the service.

so is this a marketing gimmick by P1 showing their service strength to the people in order to reap in more customer?
guess we will know from your friend in P1 on monday.
this line tickles me. hahahhaa

it is very simple actually, P1 and other BB operator are just making the most of money they can from what millions they have invest.
as an example 1Mbps streamyx still price at $99 since inception till now. tak ada diskaun pun or free speed upgrade for this user after so long.

to upgrade hardware in order to increase the capacity requires more money. maybe there are short on it i guess.

Does my eyes work like radio wave??  Can I 'see' what my neighbor doing with a 7 inch wall separates her house and mine? The last time I checked I can even talk in the toilet with my mobile even when the door is shut and is able to receive a signal...

Its reason like this that would immediately shows the inabilities of an ISP when at the same time they are boasting about their service. I don't expect miracles but when an Wireless ISP offers its services they should know what are they capable and not capable of.

Don't shout about 10Mbps when in reality that isn't the case and only applies at a certain scenario; such as putting its own tower in the building when its doing the promotion. Its misleading and dishonest. We don't want to know their capabilities which refers 'ONLY' to a certain aspect, because that ain't the case when customers subscribe. When you boast 10Mbps, customers expect 10Mbps although their give-and-take level varies, some may say my cut off is at 8 some 5 some even 2 or 1 Mbps.

Just imagine the hardware that ISP purchase to set up their business...I am a manufacturer of a radio transmitter suitable for placing it on a tower with 5Ghz rating and 100Mbps of bandwidth transfer. But my product only work at a certain 'scenario' whereby the product that I'm selling in reality, without special placement, the capable transmission is only 10% of what I state in my product brochure and each equipment cost RM 1million each. Do you think the Wireless ISP feels nothing?? The feeling of the incapable product that I'm selling to them, is the same thing when customers who subscribe, didn't get the kinda of speed advertise.

Some may argue about the server they connect to, some regarding geographical aspect, but if no more than 5% is getting the 10Mpbs and another 95% only can reach a mere quarter of that speed value advertise, doesn't it sound funny?

You pump petrol expecting to receive 5 litres, but in reality the margin is +- 0.2 litres, you are ok with it. But what happens when one day you only get 4L or 2.5L or even 1L??? Aren't you pissed?

The same thing with petrol pumps and KDN can be applied by the Ministry of Communication and Multimedia in regards of the flock of ISP here in Malaysia. They can't but they won't. Not for now they wont...Why?? Don't ask me, ask them....

i do agree with your points in achieving perfect speed in (B).

for point 6 other than how many hops is how much capacity of the link are the operator providing from each basestations to the backhaul or backbone.

all these problems can be reduce by optimizing the network and upgrading but as we all know these procedures cost a lot and takes time. i guess P1 has plans but gradually of course.

for point © that is not an RRU unit lah. it is a microBTS used by P1. telco personnel are you my freind? hehe 

in my opinion TS started this thread because he wanted to tell others that P1 advertised speed of 10Mbps is not what it is.
it is not because of technical issue but as an advertisement issue. if you say 10mbps so be 10mbps it is. it is as simple as that.

Lemme tell you something... Those promoters are just promoters. They have no idea what they are talking about.

Statement 1: I WTF'ed at the statement 10Mbps shared. So, my area now, the user must be less than 10 because I am getting speedtest of 2Mbps.

Statement 2: It's practically dependent on location.

Statement 3: You must be an early bird there. I was one of them who's helping out getting the coverage area for all the laptops. So, did you go check again later?

I agree with the part where stringfellow should forget about the advertising part and get going.

I have been following this thread and I find it interesting that there are people who are blatantly defending P1 despite they are wrong and in my personal opinion to a certain extent practicing false advertising to consumers due to their recent stunt over at the PC Fair.

Worst still that they are asking TS to tolerate it just because other people are doing it. Thanks to our weak enforcement of advertising and service delivery in Malaysia, seems that P1 can (almost) get away with it. Try to behave this way in a more developed country and quickly you'll be slapped by all sort of legislation which are out to punish such offenders and very quickly you will also suffer the wrath of the consumers who will equally punish you by either a legal class action or will walk away to the next competitor. (Your competitor will just laugh at your stupidity for giving them free customers)

Asking TS (or anyone) to tolerate this is simply irresponsible and unacceptable just because all other ISPs are doing it or for whatever reasons. If we ever want to "grow up" then this fraud should not have been condoned or defended.

Consumers worked hard for their money and they want their money's worth. Does it give P1 the right to rip off consumers just because we are in Malaysia and it is deemed acceptable?

I feel sad for those who attempted to defend P1. I praise TS for taking the stand to fight a bully. Enuff said

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Added on April 15, 2009, 11:42 pm

Have you been to Japan or South Korea before ? You will swallow your words very quickly.

After viewing all the replies from all of you guys, there is something I have to say. I've been a P1 w1max promoter under authorised resellers. Have to admit that not all customers are satisfied with the service. In reality, is there something that can really fulfill your requirements ? What you want is faster download speed, larger amount of bandwidth capacity. If you want it, yes we have it.  (special package, requires P1 specific base station to be build at your place). 100mbps speed is available. The bandwidth capacity is unlimited. Price is RM1k+. You willing to pay for it ?

Before that, you think that setting up base stations are easy ? There are many procedures that we have to go through before we are able to set up the base stations. License and contracts have to be applied from that specific state/area government. You know, there are many residents that like to complain about radiowaves that will so-call harm our human body, cancer causing.

Its not that we dont want to give you the 10mbps speed. If we can provide you the speed, why not ? Its not like we will get less profit or what-so-ever. You paid & we know that you should the get speed we promise. Best effort basis is written on the contract. You signed it, that means you know it. 8mbps and above is reachable in certain places. But, we did mentioned that you will get a minimum speed of 1.2mbps or else money-back guarantee. Did you get below 1.2mbps speed ? If yes, go return it.

I'm sure that you are not a small kid anymore, what a promoter say is always sweet-talking. SEE ! CAN REACH 8MBPS WOR! TRY LA, SPEED SO FAST.

Conclusion, after you signed a contract, theres no way back unless you were penalised. Remember, 10mbps is on best afford basis not guarantee speed.

Note: This is Malaysia. Dont compare with other countries.

A few months back, I have a customer coming to me & say : whats the speed of USA's internet ? Singapore ? Korea ? P1 w1max ?

So what if you compare with other countries ? Can you get their internet speed ? Go connect a 1000km optic fiber cable from singapore to your house if you want to.

at last u got their attention, wish u luck with yr ISP, btw which day 14th/15th they call u ?

wonder what happen remain wiggy user, all silent only & no complain

since staff is reading this, treat all yr customer complain fair n square

u better watch out & don't let yr guard down

next complain from m33 i'm not even subscribe for service

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Added on
=off topic=
nice sharing

RM1K for local network without internet service. the equipment, installation & setup gone cost more than monthly service/maintenance. if customer willing to absorb all cost, it would be even cheaper.

pls correct me if i'm wrong

btw i'm just interested on wireless tech, no qualification or watever

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Added on

Owh. No wonder la the speed in the hall was so fast. I've heard also that during their roadshows, they can easily set up a station in their van or something because the station is so small. Con men!

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Added on April 17, 2009, 10:32 amOwh. No wonder la the speed in the hall was so fast. I've heard also that during their roadshows, they can easily set up a station in their van or something because the station is so small. Con men!