Salam semua.


Bertemu lagi dengan saya dalam rancangan Masalah Sambungan Unifi ke International Server. Masalah yang sama berlaku pada tahun lepas bulan Mei juga anda boleh rujuk pada post saya sebelum ini : https://amirazman.my/masalah-sambungan-unifi-ke-ovh-hosting.


Sejak 7 Mei lagi saya perasan connection Unifi dah bermasalah untuk ke sesetengah server (yang saya perasan ke Singapore) seperti Digital Ocean, Linode dan OVH Hosting yang kebanyakannya daripada kita akan guna.


Ya, Unifi user sahaja. User lain seperti TIME, wireless Celcom atau sebagainya tidak terkesan.


Apakah impak daripada masalah connection ini ?
1. Latency/ping connection pengguna Unifi untuk ke server luar berkemungkinan tinggi. Apabila ini berlaku, website akan jadi lebih perlahan untuk diakses daripada biasa.
Cara semak ? Ping IP server anda. Kebiasaannya isu ni berlaku pada waktu malam 9-11 malam, tetapi mungkin boleh berlaku juga pada waktu siang kadangkalanya (depends on Unifi issue).
Sepatutnya latency jika ke Singapore mungkin paling tinggi pun mencecah 50ms, tetapi apabila isu ni berlaku, boleh mencecah sehingga 500ms.
2. Kadangkala terdapat packet loss/request time out. Jadi faham-fahamlah bila packet loss berlaku, maksudnya website mungkin akan dipaparkan down atau sebagainya Jika packet loss berlaku dalam tempoh masa yang panjang.
3. Anda sendiri akan perasan delay berlaku apabila melakukan connection ke server seperti menggunakan terminal atau sebagainya.


Ini hanyalah informasi kepada semua, mungkin ada yang perasan dan kesah, atau ada yang tidak kesah kerana merasa tidak affect website anda sekalipun.
Macam biasa, saya dah pun buka laporan kepada pihak Unifi, tetapi mungkin akan ditutup seperti tahun lepas. Isu ni selesai pun lepas saya report ke SKMM tetapi tiada informasi yang detailed dan jelas diberikan kepada saya.


Dan tahun ini, berlaku lagi, sama juga pada bulan Mei. Jika anda merasakan anda terkesan dengan isu ini, mungkin anda juga boleh sama-sama membuat laporan kepada pihak Unifi.
Atau mungkin sebagai informasi tambahan sahaja sekiranya anda tidak terkesan dengan isu ini.


*** Kadang-kadang, bukan server hosting kita yang bermasalah, tapi connection dari ISP yang bermasalah. Sekian.
*** Data pada gambar berdasarkan dari smokeping OVH dan SG GS





Kemaskini : 25 Mei 2021.


Saya menerima panggilan daripada TM mengenai laporan yang saya buat. Katanya, pihak teknikal mengatakan mereka tidak boleh berbuat apa-apa dan minta saya untuk menghubungi hosting server yang digunakan. Saya minta mereka untuk forward isu ni sekali lagi memandangkan isu ini pernah diselesaikan pada tahun lepas dan saya nyatakan mengenai route optimization dan informasi daripada beberapa senior hosting company di Malaysia.


Selain daripada menggunakan OVH Hosting dan Digital Ocean, baru-baru ini saya ada cuba juga membuat pembelian server dari Alibaba Cloud untuk menguji latency/ping daripada mereka. Daripada result pingplotter saya pada malam ini, ianya juga agak mengecewakan seperti dibawah.



**Penafian. VPS ni kosong. Takda install apa-apa. Memang beli setakat nak test ping sahaja.


Tidakkah anda pelik, isu ini berlaku kepada pengguna Unifi sahaja, tetapi tiada masalah untuk pengguna ISP lain untuk mengakses server tersebut seperti TIME Fibre, Celcom, Digi, YTL (YES) dan sebagainya ?


** Saya minta anda yang mempunyai isu lebih kurang sama, berikan informasi server seperti IP dan sebagainya kerana saya akan gunakan post ini sebagai informasi serta rujukan kepada pihak TM. Informasi daripada saya mungkin hanya merangkumi beberapa jenis server yang sering digunakan oleh web developer sahaja yang mana kebanyakannya menggunakan server di Singapore.

Komen isu anda disini : https://amirazman.my/masalah-sambungan-unif...erver-singapore . Saya akan gunakan maklumat pada post tersebut untuk dihantar kepada pihak TM atau SKMM jika perlu.

Reroute jela

Ya tapi TM kata mereka tak boleh buat apa-apa. Tu yang saya minta untuk jangan close report tersebut.

Memang saya ada mention mengenai route optimization.

Guess that MOT and MCMC doesn’t understand the importance of data center and undersea cable linking Malaysia ..

Hurray cronies got protections over user interests

English lah bai.
Everyone here in LYN talks in English but you intentionally write In Malay.
Good luck.

This post has been edited by pcdoctor_my: May 26 2021, 09:17 PM

I don't think TM cannot do anything (tak boleh buat apa-apa)
They're just lazy to take up the responsibilities to fix it
Or they're just taichi-ing the responsibilities around - A push to B, B push to C and so on

I guess vpn is the only way to temporary solve the problem...
To solve this we need alot of people to report mcmc at the same time,or else no more further fix will be applied for unifi.

i reported the issue via TM livechat and MCMC portal about routing issue in SG.

guess what... both reports has been closed and no action taken by them.

and i reopen the case and call up MCMC to ask follow up.

TM internet service getting more and more disgusting

This post has been edited by heLL_bOy: May 26 2021, 09:21 PM

Hello, I dont know if this post gonna work on SEO, so thats why I write in Malay.

Yes, I think so. Thats why I already make a report and if they close im gonna open with MCMC just like last year. Last year my report to MCMC seems succeed because its fixed after that.

Ive write full post here for last year : https://amirazman.my/masalah-sambungan-unifi-ke-ovh-hosting.

Yes bro, but some VPN also using those SG which having issue also. So need to properly choose and know either the VPN are suitable or not.

Last year also I report to MCMC and seems that report = working. So I hope if you guys are also having this issue, lets report together so that they take this issue seriously.

Ive write full post here for last year : https://amirazman.my/masalah-sambungan-unifi-ke-ovh-hosting.

most people not really care about the internet,they just use for facebook google instagram which had local server so they not really affected by the problem.
And even affected, most of them also dont report to tm,for me i also give out reporting to tm,just because waste time and they dont really want to fix the problem.

For VPN,i had added a list of singapore vpn location to my smokeping,so it can be a reference to select a vpn that had singapore location.

And MCMC,because the unifi plan is under my parent name,they dont want me to report to MCMC or TM,because they are like the people i said just use internet for basic usage which didn't facing big problem with unifi.

So the only thing i can do is monitoring the connection by smokeping and choose the vpn that suitable for me to use.

Hi, I also having problem that having high ping when playing Mobile Legends. At the same time when I ping lol.garena.com it gets over 400ms. (Normally only 20ms) How can I report it to TM? Just ask them to fix network congestion to Singapore when night?

Yes, u might also can give information with detailed with what I post here : https://amirazman.my/masalah-sambungan-unif...erver-singapore.

They might need you to send your pingplotter to the IP/web that having issue so prepare it and give it to them. Tell them it usually happens aroun 9pm to midnight.

For those who can make a report, please do it. Or else they are not gonna think this is a serious issue.

Because they might think we are just a few, they shouldnt fix it/take this issue seriously.

To be honest its not just to Singapore, I could say to international server because some servers example vietnam and others also affected.

You better report to 3 place. TM and MCMC and Garena and Moonton.
The reason why report to garena and Moonton is because they are game service provider,and they had the responsibility to try to fix the issue with tm,or else most player will blame them about the connection issue.
Just tell them please fix the latency issue for malaysia unifi user,or i will quit the game.

For TM,u can try to say
Please fix the connection between TM and Singapore that having problem at night, i am playing game but facing very unstable connection for Garena's League of Legend and Moonton's Mobile Legend.
The problem causing me unable to play the game.Please fix it or i am going to report MCMC.

For MCMC,u just wrote about the TM Crap network Between TM and Singapore network.
And told them the whole problem and occurs time and had persisted for how long... blablabla.

yeah i tried no luck becos they closed my two reports without further investigate with their network operation team only they asked my area local technician to check fiber reading and take a look on my port that all which is nothing related with my issue that i am feedback.

they are treating me like a fool when i report network routing issue and they comeback me with this kind of nonsense.

Ok. TQ guys. will report now

Obvious it was TM problem. international routing all go hay wire at night. They won't acknowledge it just find some vpn to use at night. Oh ya avoid SG server and warp ya. They won't work.

This post has been edited by akhito: May 27 2021, 08:59 AM

TM needs to get their international link fixed, this actually can harm Malaysians more than you can realize.

Enable ipv6,and u will suddenly found out the current route is good enough.



And i dont think that is a network problem about the booking vaccine,just the system overload.

This post has been edited by go626201: May 27 2021, 09:57 AM

Ya same issue here with mlbb even with ipv6 enabled
And problem seems to happen on a timely manner around 6-7pm onwards until midnight... When it's happening I'm forced to switch off wifi and switch to maxis mobile data

Any idea where's mlbb's server located?

Anyway I've file a report with tm live chat and mcmc, still no response from them. All live chat could do is just reset port. I'm not even sure reset port can do anything, it's the same as rebooting router manually isn't it?

ADDON - just received a generic reply after reporting to MCMC " RM0 Thanks for reaching us via MCMC.We wld recommend u to reach us via https://livechat.tm.com.my/unifilivechat/livechat.aspx for further assistance.TQ "

Typical of Malaysia customer service support - taichi here and there.

This post has been edited by evilhomura89: May 27 2021, 11:23 AM

I also just lodged a report to TM and MCMC

I post in TM unifi members group here to checking is there any user aware of this issue : https://www.facebook.com/groups/tmunifimemb...177050439021601 but a few hours ago moderator off comments for it.

And now I check, I cant even find the group. Seems like ive been block though. Haha.

I did a cloudfare speedtest - https://speed.cloudflare.com/
Not sure why my speedtest is being done with HK server
The result is terrible tho considering the fact that i'm on 300Mbps unifi plan

unifi ipv6 not stable one,so i think it is normal.

i think the admin or moderator of that group page is from TM.

that why they delete you n block you out there for such reviews

We need a template for people to use for their MCMC complaints that points to this very problem which is clear enough that TM has no leeway to lay blame on the users as they always do (and hassle both their customers and employees with needless house visits - something we could really do without during this pandemic).

Guess it should include a "no, I do not wish to receive unexpected houseguests" disclaimer, a checklist of "I have done this, this and that to signify there is nothing wrong on my end" and the heart of the report, a table with times of day and latency/traceroute results (with a list of additional/recommended "important" hosts to ping for parity across all reports).

<rant>So far my experience with two decades of hotline reports and MCMC complaints for bad routing all ends up with me serving the technicians drinks while we sit around the computer doing absolutely nothing until a senior staffer lets drop the "let's swap your port", which does absolutely nothing. I have no idea how TM works but I guess people at their paygrade have no way to escalate and tell the NOC guys they f-ed up hard.</rant>

For my experience for last time US AWS packet loss problem , i did something below :
1. Create report in unifi portal (useless they will dispatch a installer go ur house change ur router because in their system they only see Internet Down)
2. Report to MCMC , DO NOT CLOSE AND KEEP REOPEN ONCE THEY NEVER PROVIDE THE ETA OR REPLY
3. Call 100 and keep telling them this issue , spam call je once u free
4. Go keep the MCMC aduan number and TM reference number , go DM unifi twitter , unifi twitter will straight away tell you to provide PingPlotter results



Then give your MCMC aduan number and TM reference number to them , they will follow up

does it mean if I use ipv6, I'm getting my cloudfare content delivered from HK server instead of SG since their speedtest tool deemed HK to be nearer for some unknown reason?

Yes u are correct.
TM ipv6 will connect to HKG Cloudflare DC,but ipv4 normally will go to SIN DC.
But this thing may change every few days. Depends on CF and TM.

Reroute je la

I am not getting any high spikes / latency to SG servers anymore. Maybe TM fixed something ?

still early to assume bro. usually it happens 9-11 before. but this week almost everyday 8-12.
btw I still saw high latency when I ping discord.com

Picture below = latency 2pm today.




And this one = 8.52pm.

is depend on unifi IP prefix range.. certain ip prefix will have issue but later on...

as far i tried so many Unifi IP prefix range most of the time is 8:30pm start and the rest might start later ard 8:45pm to 9pm.

they are throttling the connection as per seen at 8:30pm-12am.

twitter
discord
reddit
rhb bank
cloudflare
fastly
OVH

and anything via Equinix SG and SGIX are affected by this.

This post has been edited by heLL_bOy: May 28 2021, 09:08 PM

Tencent hosting at TM ping to DO no issue at all.. still via Equinix SG

so... TM are treating us like fool?



This post has been edited by heLL_bOy: May 28 2021, 09:28 PM

Ipv4 and ipv6 no difference right?
Need more ppl to file report to them and mcmc already

Noticed this as well while playing online games. But... biasalah. Seems to happen from time to time.

Yeah mine still fine to SG so far, after 1 hour in.

Usually 8:30 start lagging

Maybe I complained many times lol

in general most servers relay on ipv4 rather then ipv6 unless is youtube/facebook/cloudflare/google.

ipv4 is priority

you surf what? what is your ip range ?

Connected to SG game servers

Today unifi to equinix sg fixed already...

Edit:
But OVH not fixed!!!

This post has been edited by go626201: May 28 2021, 09:56 PM

I dont know but this issue still occurs at me in equinix. ping twitter/discord also going through equinix and latency/ping reach almost 500~700ms.

This post has been edited by Moogle Stiltzkin: Jun 13 2021, 07:58 AM

the problem is not OVH or Equinix SG.. is TM itself

i posted a picture that Tencent hosted by TM their ping to Digital Ocean and the others site is normal and also is via Equinix SG

I know...But i dont really understand why ovh always having trouble one..haha
Like last 2 years also ovh always have 1-2 month that having 10min high latency issue at 8-9pm or 9-10pm.

Edit:
I just saw my smokeping...
Oh...9pm starting again oh?...

This post has been edited by go626201: May 28 2021, 11:55 PM

AFAIK b4 this OVH only have 100Gbps via Equinix SG and their usage on peak hours normally will hit 85-95% had caused certain congestion in overall performance in terms of latency and they now upgraded to 200Gbps which their usage are 45-50% in peak hours and i don't see this problem will occur again if TM really fixed the current issue that they stop throttling the connection.

that 85-95% is recently only,past 2 year does not have so high usage also got this problem,and this also TM faults.

that what i observe recently,

i also not sure about past 2 years how it was going.. because i also seldom use OVH due the box not belong to me and previously using few month after that cancelled because of the price.

Ive post my discord + twitter latency/ping info in Unifi Community here : https://community.unifi.com.my/t5/General-D...m-p/50989#M4020

Maybe if you guys have time, add some more info to make sure Unifi knows whats going on right now.

TM keeps calling me almost everyday and today almost come to my house to check already. Ive told them it happens at night and more detailed info but I dont know either the CS understand or not.

Im using Twitter and Discord for the example because I think this website have majority user and easier for Unifi/TM to understand rather than giving specific IP.

Ive also already email Equinix to receive any information from them regarding this.

This post has been edited by hostingmalaya: May 29 2021, 04:30 PM

so lucky they call you almost everyday.

i only receive one-two call after so long i reported. but i still prefer communicate via Messaging apps to keep track record as evidence.

when i called 100 or report via MCMC most of the time they sent your area technician even you report the issue is nothing related with it. in generally i already explain so details about the network routing issue.

This post has been edited by heLL_bOy: May 29 2021, 08:50 PM

Yeah but the question almost the same.



Haha. Then usually ill update them with more detailed and progress information that ive gathered and tried.

Btw so sad, Equinix cant give any info since im not an authorized user. Still need the correct user to ask Equinix for more information.

Alibaba Cloud ask me to contact them but they asked for Alibaba to contact them. I think need to ask TM to contact Equinix also. Haha.

Internet Exchange provider or Transit provider wouldn't disclose much details on this. only those ISP/hosting company who is their client they only can disclose detail on it.

anyway alicloud should get you the answer becos you using their service.

Yeah ive done that, lets see how it goes with Alibaba Cloud. Will do it with Digital Ocean and OVH also.



Latency/ping to twitter so freaking bad right now. almost 700ms + packet loss.

Twitter feeds so slowwwww.

This post has been edited by hostingmalaya: May 29 2021, 09:33 PM

My Instagram feed also Damn slow

As for Instagram, you may enable your IPv6 to get better speed.

Alibaba Cloud already answer, right now im waiting for OVH.

If lag issues happens what’s the best way to take action?

Take a traceroute WinMTR result and reach out to the vendor which are having issues ?

TM said they don’t handle Equinix requests, and we have to log the ticket with Equinix ourselves.

Company (MNC) uses SG VPN for connecting to remote corporate servers

True that Unifi has been shit over the last few days when WFH

seem alicloud not much can help by replying this.

TM have access to Equinix request because TM is their client.

Equinix won't entertain our request because we are just user of ISP and anything must TM to solved the issue in between both of them.

problem is not Equinix issue, but is TM throttling at those timing.

Anyone using VPN to alleviate this situation?
If yes, does VPN help at all? And which VPN is recommended?

you can refer to go626201 smokeping page for public SG VPN latency.

I have received SMS CTT NO/YES yesterday, I dont remember if this close the report or not.

If tomorrow I didnt get any calls from TM, Ill proceed to SKMM report and will give you some templates for others to use it also.

Yes this sms meaning they closed your report

Unifi LiveChat also seems ....



Got TM call me but seems hes from 'physical' team (checking physically) and I already told him that this issue is network issue, not physical issue. Waste energy and time only if they come.

And hes also seems doesnt know how to forward back this report to 'network team' since usually they checking physically and after that close report.

Ive create a report to SKMM, maybe will send the template here later.




This post has been edited by hostingmalaya: May 30 2021, 03:55 PM

Unifi live chat change link ady :
https://chatbot.unifi.com.my/

I think that is chatbot, not livechat. Different.

** Ahh, ive tried, need to find technical enquiries there. not easier like before. And also where is website team, not updating their links lol.

This post has been edited by hostingmalaya: May 30 2021, 05:09 PM

If Unifi latency/ping = trade stocks, im rich already. the trend almost the same. Haha.

Updating info in Facebook. Feels Facebook so slow. Try pingplotter.

See results. almost 1k ping.



This post has been edited by hostingmalaya: May 30 2021, 08:52 PM

try to switch google dns.. cloudflare dns redirect to SG cdn facebook while google dns redirect to local cdn.

just report to MCMC then call up to them and mention is latency issue on the routing. otherwise they will sent technician again like your previous report which happen to me

We have tried that, even flush dns also, didnt work. This things already discussed on yesterday if im not mistaken in Unifi Malaysia SuperGroup. About DNS 1.1.1.1 and 8.8.8.8

Done. Just waiting for MCMC email reply or follow up now.

Unifi, biasa lah

Today I'm so impressed with Unifi can get 1080p for Facebook Gaming live.. No lagging like previous time which at 8.30pm, I will get choppy video (144p).

Update : still have lag for certain streamer

This post has been edited by afif92: May 30 2021, 09:40 PM

Just coming for info, today going to China one seem fixed some part of it.

These few days it is laggy when Taobao client drop the user to China Mainland DNS, if forcing them going through local DNS will go to HK server.

But not today, unsure what they done, maybe they reroute some SG traffic going via HK back to SG?



For going SG one(twitter etc), still the same.

For Lazada, seem like Lazada and Akamai do something for this case, even when getting SG server from DNS, most are getting normal latency like 10-20ms.
Like 69.192.164.66, going via sgix, no issues, 20ms.
Another like 163.181.36.227 going via singtel, no issues, 10ms.

But, 23.44.0.3 is going via telstra HK, then going back to SG...

What??



CloudFlare default to HK, in history it was default to SG, then KUL, then SG, and last, HK.

When using 1.1.1.1 WARP now, you will get slower speed overall, but stable connection to China Mainland server, for HK and SG, those are good for other country than China Mainland server.
If you get your preferred WARP server via you mobile data etc, don't reset the APP data, or it will force back to HK server.

www.vaksincovid.gov.my and lowyat.net are also getting reroute to far far away, like telstra at Japan or HK.


So, seem like telstra or TM are doing something, what is it? and why?

This post has been edited by BenYeeHua: May 30 2021, 11:36 PM

Since I already reported to MCMC, I remembered last year when I up this case in MCMC.

Got 1 people commenting at my last year post and arguing about this. In comment section here : https://amirazman.my/masalah-sambungan-unifi-ke-ovh-hosting.

The last day we arguing in comment section, then the issue then gone.

So I dont know, this time I might get this 'attack' again in here : https://amirazman.my/masalah-sambungan-unif...erver-singapore since I use this as detailed info in MCMC report. Haha

I’m still noticing daily that my YouTube comments profile pictures load so damn slowly after 8pm or even sometimes fail to load at all

It’s been happening for months, and it’s so infuriating to see videos load so smoothly when this small picture can’t load

Already using google dns and tried ipv6 to no avail

Anyone else experiencing this irritating issue ?

They tend to load after a few seconds, but sometimes it can take up to a minute too

I dont experience comment not load even not enable IPV6.. you could try do network reset in your phone..

Today Unifi call me 2 times, and i have reconfirmed them with my blogpost link (https://amirazman.my/masalah-sambungan-unifi-ke-server-singapore/) and also all the references including this topic in Lowyat.

I hope they see what is actually occuring right now.

In the end,All in my expectation.. haha (I was thinking they will change the routing again very soon)
Just change to Equnix SG for few days,and today back to Telstra Global again.
Some SG host probably will getting high latency again tonight.

Yes vpn will help since it is the Unifi route towards SG get congested. If u choose server that not use this route then it will help in general but to have low latency like usual preferable vpn with MY server and use their routing. The thing is if ur route to vpn server need to pass through the unifi congested route like WARP then it will not help at all. Personally I just standby proton vpn free(not gonna pay for TM poor routing) cuz few 100-200 ping to JP server still better than 700ms and dc (Disclaimer not using for gaming just general browsing at night). Any sifu can addon more and correct me if I am wrong

This post has been edited by akhito: May 31 2021, 06:39 PM

Your way is the current best way to mitigate the issue.
But i am more aggressive so i paid money for vpn and server for my usage..haha
And i just used a very stupid way to optimize my connection to warp. As partial Equinix SG line is fixed, so some server host is okay to use now.
I am using my sg vps to port forward my wireguard usage to cloudflare Warp endpoint. (And I cant tell the reason why i dont use my vps as the vpn)
But the speed sometimes faster sometimes slower,the best i saw today is almost 100mbps.

Well it certainly was not stupid. Some even use it to unblock netflix https://forum.lowyat.net/index.php?showtopic=5118326

I know but the problem is connectivity out of southeast asia is quite bad,so money spent on server actually not very worth one.
And I actually do it for fun,I dont suffer from the problem seriously, because most usage at night for me is like others people,just browsing facebook youtube and watching twitch only.
So I didn't face any problem at night.Just want to know when tm want to fix it and research what is the alternative way to mitigate..haha

i think something wrong with your device or the setting on the apps.

try reinstall see whether the problem still persist?

tencent MY hosting at TM also divert to Telstra.

No a good sign. Maybe tonight most host will go back to the similar situation like last week.
i saw my smokeping. Not very stable now.

ON. Haha