Wah, today I forgot to activate my VPN after updating my phone and reboot, and only now realized how bad Unifi has been. At fist I though VPN issue, but I double checked same sites on my laptop and they were fine. Only then noticed there was no VPN icon on the iPhone's status panel. It's terrible without my VPN. Latency was a bit higher than off-peak hours, DNS resolution times was actually still okay - I have ORENcloud's DNS (which upstreams to Cloudflare) set on my home router, so maybe that makes some difference - but a lot of the media content on US and EU based sites took forever to load, suggesting CDN bottleneck somewhere. Dunno. After turning VPN back on things were much better.

Just want to thank Candy12 and heLL_bOy for their insight. Back when I having issues with my VPN provider's (Mullvad) M247 SG servers, I shared the link to that peering/upstream graph thread Candy12 started with their support staff. From there they probably did their own investigations and I don't know what they did, but my connection has been good (crossing fingers) so far. Previously, when doing a fast.com speed test while connected to M247-SG server, the info would read SG-HK (Tsuen Wan or something), and now it's SG-DE (Frankfurt). Maybe that's part of their solution, dunno. The max speed is slightly lower now - between 250 to 350mbps download from a Unifi500 connection, but my router is quite far away so have to take that bandwidth hit into account as well - but at least it's consistent throughout the day compared to previously where it was almost line speed during off-peak hours and 2001 dial-up speed/ping during peak hours. XD


Touch wood I haven't jinxed myself by posting this. >_<

This post has been edited by G-17: Jun 4 2021, 12:55 AM

Sorry, maybe I wasn't clear before. What I meant was that non-VPN performance using ORENcloud's DNSKu on router was actually better than Cloudflare DNS on router. I have no idea why. Maybe whatever nearest node Cloudflare is pointing me is having problems.

Yeah, so far I'm happy. Anything around the 200mbps+ during night/TM-throttling hours is already very good for our 3rd-world country crony-powered internet.
Now morning it's even better, although I cheated a bit and had laptop sitting close to the router. I wish I could get these speeds on my iPhone as well, but I think it's some advantage of Linux where the WireGuard module is built into the kernel.

Anyway, fingers crossed this lasts for me.

This post has been edited by G-17: Jun 4 2021, 10:41 AM

Mind explaining to noob like me - what is the significance of 6/6?
Is it just a regular weekend traffic or is today some sort of 'special' day?

Ah, okay. Didn't realize this accounted for so much bandwidth. Just the e-commerce traffic or do they also have some sort of live streaming event?
My connection so far (under VPN to SG server) has been okay today.

This post has been edited by G-17: Jun 6 2021, 04:05 PM

Zimbabwe.
Malaysia's close cousin in terms of style of government. Soon to be similar inflation rates, and similar national ISP customer service quality.

This post has been edited by G-17: Jun 7 2021, 04:23 PM

Overpay for service is one thing. Here we are overpaying for no service.
Worse yet, there's nothing to hold TM accountable. Poor routing, they can always hide behind the "best effort" words mentioned in the contract. Poor customer service, they can hide behind "MCO, so reduced support staff" crap.

Previously, there was some discussion by Gobind and MCMC people to make ISPs accountable and scrap this best effort nonsense, but nothing came of it. Then backside government took over. Rest is history. Basically now if you want to advise your friends for Unifi costs, always tell them to budget 5USD extra for VPN in addition to monthly TM bill.


I think it's better to just gather all the traceroutes and complaints and send to a local news outlet like Malaysiakini. These kind of Crony Sdn Bhd companies will only fix things if shamed in public.

This post has been edited by G-17: Jun 8 2021, 12:49 AM

Good idea, that. At least SoyaCincau has got a lot of followers and social media presence compared to our little thread here. I believe a member of the team frequents this forum as well.


The most hilarious thing is, for me on a Unifi500 connection, I never managed to pass the 200mbps mark with TM's speedtest site. Even today when connection seems heavily throttled I can get more than that on a VPN tunnel to a SG-M247 server. Heck, I even connected to a Frankfurt DE server just now and managed between between 150-190mbps (which is already slow compared to other days) on various test sites like Ookla, Fast.com, Librespeed.org, or speedtest-cli in my terminal. With no vpn testing with speedtest.tm.com.my only managed 160mbps. If TM want to bullshit me, they should at least make sure their bullshit website backs up their bullshit claims.

This post has been edited by G-17: Jun 8 2021, 02:30 PM

I'm not a gamer. Not sure if a VPN would help with latency. It all depends on the routing/peering to the game's servers, I think. 500ms does sound pretty bad, so a VPN might lower that, but again, depends on the transit path. My VPN needs are different. I'm probably not the best person to give a recommendation for gamers or streamers.

Maybe wait for someone else to chime in, or perhaps you can ask the question in the "Best VPN" thread on this forum. If it's a specific game, maybe you can search online for other local groups/forums (I heard Discord is popular for gamers, so maybe you can find a chatgroup there) playing the same game and ask for recommendations.

Edit:
Ask @heLL_bOy. You give him your game server IP range and he'll use his satanic kung-fu to find suitable providers for you.

This post has been edited by G-17: Jun 8 2021, 03:45 PM

TM Rep: Best effort, sir. Thank you for your call. Bye.
You:
TM Boss:
Wee Ka Siong:

This post has been edited by G-17: Jun 8 2021, 11:44 PM

On my side connection to SG VPN servers totally f*cked since today afternoon. Slow speeds and high latency. Had to switch to JP servers. Yesterday was the opposite, JP terrible but SG okay. Tomorrow dunno where. >_>

So staff responsible for this issue cannot read cli MTR output? How the hell they get their qualification?!!

Feels like a whac-a-mole. The moment they fix one route, another gets the problem. Even connecting to a commercial VPN service (Mullvad), I need to switch between 2 or 3 countries a few times a day.

Recently saw offer for free $100US credit for new Linode registration valid for 60 days, so I thought I'd spin a few WireGuard instances from Singapore, India, Japan and Frankfurt to roll my own personal VPN for a couple of months, but the results via Linode's speed test page were so bad there's no point.

I killed my DigitalOcean SG droplet two days ago, because performance was so inconsistent. Certain times I can almost max out my 500mbps connection speeds, and other times it would divebomb me to 1998 dial-up PTSD.

This post has been edited by G-17: Jun 12 2021, 04:48 PM

Much thanks for the knowledge. Don't think I'll sign up for Linode just yet. Might experiment with the DigitalOcean IP ranges later.
Wrt your stable 10ms LinodeSG connection. Long term, how has it been? Like over the past 1week/1month/3months?

Also, maybe a stupid question, but do you think our own Unifi IP pool/range affects the connection? Eg; connect to certain IP pool gives perhaps different peering route? I used to do that a lt during the Streamyx and early Unifi days, disconnect and reconnect to switch IP pool, but have no idea if that actually changes any peering path. Are IP pools for Unifi home users segregated based on plan?

Yesterday and right now connection to commercial VPN (Mullvad) SG servers practically unusable after 9:00pm (yesterday lasted until 1am, today dunno). Currently using JP server.

At this rate, maybe I should try my luck switching to Maxis Fiber. A bit of a shame because I upgraded to Unifi500 through promotion a few years ago. Maxis charges $219 (before sst) for same speed plan, though according to the website got 65" TV included o_O. I don't need a TV or mesh rubbish. >_>

This post has been edited by G-17: Jun 14 2021, 10:29 PM

Saw this in the Official TM UniFi thread;
https://forum.lowyat.net/topic/5081177/+3240#

This rep very honest. Actually admit it's slow at night. Sure next day kena fired by TM.
Say June 30th. Dunno true or not. Probably cerita dongeng.

This post has been edited by G-17: Jun 16 2021, 11:18 PM

On my side, started again today. Not even night time already terrible. Unusable with my VPN provider's SG servers.

Since yesterday evening the routing to my VPN provider's SG servers changed to Level3.net (previously PCCW).
Don't know if it's permanent or the usual TM tikam-tikam. There was a bit of packet loss yesterday (highest I noticed was around 5%) for a while, but after that seems to be stable.
Just now took a short sample before connecting; mtr --aslookup sg6-wireguard.mullvad.net

This post has been edited by G-17: Jun 29 2021, 02:56 PM

I don't use Netflix on mobile or laptop, but it seems to be performing like normal on my TV. Thumbnails all loading fine, but sometimes the show previews/trailers take a few seconds to start playing, which is normal during peak night time. Tried playing a show and there's no unwanted behavior, just the usual couple of seconds buffering when I fast-forward or rewind. I'm talking about local Netflix btw. I don't do the US/UK/JP-Netflix-via-VPN thing, so cannot comment on that.

Currently have ORENcloud's DNSKu set on my home router (they upstream to Cloudflare, if I'm not mistaken), but I think Android TV will override that with Google DNS anyway.

I'm not a gamer so cannot comment on gaming performance.

Will continue to monitor.

This post has been edited by G-17: Jun 29 2021, 10:22 PM

Maybe TM has some special weird route exclusively for the Aduan SKMM related IPs, in order to prevent people lodging complaints.



For now. Tomorrow might be shit again.
TM like to suka-suka change routing more than Rosmah change handbags.

This post has been edited by G-17: Jun 29 2021, 10:36 PM

3:45PM
Noticed my VPN performance was slow. Disconnected and did traceroute. Seems the TM fuckers changed back to pccw again. Can anyone confirm?