US$25 / RM129 / S$38 (cost of battery replacement)

https://9to5mac.com/2017/12/30/apple-batter...ent-program-29/

https://www.apple.com/my/iphone-battery-and-performance/

https://www.apple.com/sg/iphone-battery-and-performance/

http://flip.it/hDa0f6

What is happening in Sg
http://forums.hardwarezone.com.sg/iphone-c...le-5749244.html

This post has been edited by Mackiddo: Jan 3 2018, 08:51 AM

i check with official SC (Switch in Penang Island) last Friday.
Replacing battery cost RM500 not RM 369 as per their official website say.

https://www.apple.com/my/iphone-battery-and-performance/

Should be 420 exact...maybe they + gst and etc..

ask them to break down the cost and explain to you. show them the official statement from Apple. And it is RM129.

This post has been edited by Mackiddo: Dec 31 2017, 09:44 AM

Crap. I was just thinking of replacing my old iPhone 5S battery but only iPhone 6 and above?

Yea coz only iPhone 6 onwards are affected...

I think they will want you to upgrade iPhones 5S and below.

really? 420? but why they charge 500...

Maybe i will go there again around next week to ask.

yea sure.. i will ask them again next week and about the new price also...

feel cheated...

RM129 is a promotional price that Apple just announced so there is no way they would have given you that price earlier. The problem is we don't have an official Apple Store here so dealers charge as they pleased.

Can buy battery from apple in advance?

eleborate pls. buying in advance means installing yourself?

This post has been edited by Mackiddo: Dec 31 2017, 10:46 AM

No u can't buy it outright from Apple, it's a replacement program so the deal is to send in your phone and they replace it for u...

I know a lot of confusion here with benchmarking RM 369->129 coz the fact that we haven't gotten the 369 anywhere in Msia authorised service centre...the numbers received are always 400/420/450/500...so when they say 369->129 I'm expecting the final figure would be somewhere around 150-180..gst..misc..etc

Its official on the Apple website. I doubt those unscrupulous dealers could get away with it.

Only if they are an unadvised consumer. Else. No dice. Im sure they have to honour it, else one phone call to apple care would be sorted.

Apple Asia Pacific call Center is located in Aus anyways, and its pretty easy to convince them to be honest.

i’ll probably going down to Apple Store Sg in a few days. Have an iPhone6 laying around, suspect unable to get out of reboot loop due to dead battery. see if they really charge me S$38

This post has been edited by Mackiddo: Dec 31 2017, 11:08 AM

Yea but it states that it's discounted from 369 to 129 but we never get 369 here..it's always number starts with 4xx to 500...

Yeah, Apple prides itself in offering unrivaled customer satisfaction, so a call to Apple hotline if you're not happy about these dealers after Apple already made the official announcement should do the trick. But I would say give it a week or two first for the news to be trickled down to the dealers, coz they could be quite clueless too

Well, put it this way.

We didnt know better. I am sure if we called up apple care and asked for service, they would have referred you in for that price ? But the dealers here, are not a Genius Bar, they will claim that they have to buy the battery from apple at RM129 and then only use it to service our phone.

This is a lie as I know people who owns apple resellers. Basically, apple gives them very little margin when it comes to the actual retail product, most of the time their profit is about rm100 to rm150 per item. So what they can do is try to make a bit more money off the services and accessories as those are not regulated by Apple, hence no control.

I went to Mac City in 1 utama to get my mac book pro 2015 fixed, gave me a lot of shit even though it was under apple care extended warranty. I told them my computer wasnt charging so well, they told me its due to the damaged charger (if you know apple mac book chargers before type c, you will know the white shielding is bullshit). Instead of replacing the charger, they told me to buy a refurbish charger for RM200

Made a call to apple care, spoke to a nice aussie lady, she authorized the replacement, and i got a new charger on that day itself. She apologized for the misunderstanding and told me that due to the fact its not a genius bar, these authorized service centers sometime tends to ignore free replacements and etc unless expressly informed by apple that apple will bear the costs.

Cool...good tips bro....I'd say wait for few weeks and see if they charge us 129, anything more than that best to call Apple care and let them take it on from there...

no, they have to follow Apple... anything we can contact Apple and they will instruct Switch/Machine to follow

last time i send my iPad Air for warranty, Switch not willing to help because they insist it is not a problem, end up i call Apple (the customer support from SG), the senior adviser i talked with call Switch to tell them proceed with my warranty claim

Yeah, exactly. I should edit my statement and say "Dealers do as they please, till customers call Apple directly"

This is the way to go it seems

Rule of thumb for the expensive items from Apple.

Buy the extended warranty, you are God XD

My Macbook Pro 2015, I practically changed the entire notebook 4 months before warranty was over in 2017

Replacement came back with a charge cycle of 3. Sold it off at nearly retail price and upgraded to the 2017 macbook pro with touchbar ^^

Hahaha

i’m curious if anyone planning to do a RMA instead?

how did u manage to change the entire notebook if it was nt faulty?

i’m curious if anyone planning to do a RMA instead?

Apple actually have a policy of 3 hardware repair policy. Means if your device need to replace hardware 3x they will replace with a new device. But you hardly send in a device 3x in a year (your warranty period), 3x in 2 years more like it (if you have Apple Care).

This post has been edited by Mackiddo: Dec 31 2017, 12:06 PM

again, if ur device had no problem, it wouldnt count as it having been replaced right?

Buying it in advance, later go back to apple authorized service provider and install

So can't buy battery separately and have them install later with labor charge?

Well. Simply Put. Just lie.

Told them the keys on the keyboard is a bit weird. Intermittent Issue.

Tell them the charger is funky, sometimes can charge, sometimes cant.

They dont troubleshoot anything. Apple just takes it in and replaces it. IF you have apple care

I did have an issue with my screen and a dead pixel though, that they definitely had to change.

You have a year. until dec 2018? Just wait until the end of the year then do it ?

Ya, pretty sure you can’t do that.

I think it is better to wait till Jan 2018 when Apple came out with the patch in iOS 11 which will give you better information about your battery performance. If the iPhone then tells you the battery needs replacement, show it to Machines/Mac City and insist to be replaced using the official program $129. They will have nothing to argue back.

Good point. Also the authorized service centres may need time to stock up the batteries.

1 phone is under warranty, later once the deal is over, it's going to be expensive again.

Have anyone changed battery in these authorized service center? I hope we don't have to leave the phone with them for a few days. Do they do it on-the-spot? I'd hate to lose access to the phone and have to do a backup/install...

The deal is under Dec 2018 . if your phone batt is not dead by then, then just change it anyways and the phone should be good for another year

They allow battery replacement even though it's under warranty and the battery isn't worn out yet?


Based on my use case with my old iPhone 5, it's 1 and a half year before a replacement is needed.

This post has been edited by yongtjunkit: Dec 31 2017, 01:10 PM

I think if you phone, after the battery info update in Jan, is not showing any problem, they will not replace for you.

I beg to differ. If under warranty and it will be done for free, then yes, you need to show proof that the battery is damaged or showing a problem.

However, this is a paid service, they are reducing the retail price of a battery replacement from 329 to 129. Its a voluntary service which you have to pay for.

If you change under warranty, then yes, i agree, you need to show proof. But in this case, its basically, your money for a new battery. Thats it.

Agree with this...basically we are paying over their mistakes...so they'll have to do it for us within the frame jan-Dec 2018..

i DID NOT know this!

when it came to my iphone x, i tried to send in for warranty claim - speaker , cracking sound.

why is it that they told me they had to troubleshoot it before sending it Apple HQ?

Almost 100% guarantee u can't do that, that's not called the replacement program then..

If not mistaken..even without this program, u can't just walk in and buy a battery and install it later...they don't sell parts..they charge u the for service for the parts replaced..

This post has been edited by dikae: Dec 31 2017, 02:11 PM

i advice you call Apple direct and tell them the problem. let them deal directly with those authorized reseller.

Apple treat those who purchased Apple Care like God. lol. just give them a reason and they will do a repair for you

Haha yea, its worth it actually.....costly at the beginning but when really need it one day then will be happy don't need to fork out a bomb for repair..

it is paid service, you can pay and ask them replace, don think battery must have problem lol
it just like sales discount and people can opt to get it replace...

Apple Customer Service quite good, especially those oversea, i have deal with US and SG Apple Senior Adviser, they are always willing to helps but our local AASP are bad...

This post has been edited by vez: Dec 31 2017, 03:36 PM

Apple should really phase out AASP or APR. Service varies from stall to stall and really not up to par. At least establish a mortar and brick Apple Store. What we really missing is Apple Genius.

This post has been edited by Mackiddo: Dec 31 2017, 03:55 PM

some forummers claimed that their phone are being hold by them for up to weeks. Know this a while ago when Apple offer free battery replacement program for iPhone 6s

Almost sure they will hold up for weeks...coz they may be swamped by huge number of replacements + their services are slow by nature...

One question. If I send my phone for a battery replacement, will the IP67 sealing capabilities be maintained?

it should be remain IP67 if not mistaken, saw a few post back then and some people say that we will get back the IP67 rating for iphone 7 tho not really sure about it

But tbh i think it should be fine since we are sending to AASP, so they should have the tools to reseal it back

Malaysia is not an important market for Apple, so pretty sure a brick and mortar store is still far off from happening here. I think sometime back there was a report that Thailand would be next in this region to get an Apple Store, after Singapore. Anyways, after spending a couple of days at the Apple Store at Orchard Road, I agree, the AASPs and APRs here are pretty useless

This post has been edited by attw: Dec 31 2017, 10:14 PM

Did you send in to an Apple Service Center or a telco service center ?

This process is quite common. I never got my apple products replaced 1 to 1 before. Not when I am sending it in for warranty claim.

In the case of the ip X, if it was less than 7 days old, I find it odd. Normally, they will just authorize a 1 to 1 exchange,

This is pretty normal. Apple Service centers in Malaysia do not stock parts at all.

Everything is on a back order, parts get delivered from the singapore warehouse if and only if apple authorizes the repair.

As the malaysia service center are not apple owned stores, there is nothing we can do about it.

Thats why a Genius bar is solid, cause the parts and the technicians are in house.

I change my cracked ip6s plus screen in japan in under 1 hour. Dropped the phone there, went for ramen, came back and only paid RM500 for it.

I assume yes otherwise who dares to send their phones for warranty repair right? whether will they do a good job sealing it back is another question...coz this is not apple store afterall...

Yes, very big difference between Apple Stores and our authorized service centres

Anyways let’s wait and see how this battery replacement program will go. I’m so curious I might even buy a used iPhone 6 to try just to get the battery replaced, ha ha

Already have a 6 Plus waiting in my room to go in.

Will give you guys a step by step through the process.

I am pretty sure it will be similar with all my interactions with Mac City thus far.

Hi, Please expect 7 to 14 working days, subject to availability of stock.

After about 8 days, receive an email and phone call to come pick it up.

I recently sent my Apple Watch Series 0 due to expanded battery. Due to apple announcing that they are supporting series 0 and series 1 watches up to 3 years from purchase instead of 1.

Since they dont have anymore series 0 watches, i got a newly refurbished series 1 instead.

Good to be first adopter. lolls.

Great. Looking forward to seeing your step by step process guide, including the lead time required

Haha nice..untung series 1 brand new

Where u got that info?
I bought at turn of 0-1
Obviously warranty over right?
So u send in n pay for batt replacement
But bcoz they don have batt for 0 anymore
So gave u refurbished 1 instead?
Good for me to try after that, but what is the batt condition to go for it? Mine not tat bad yet I assume

Did anyone here already send their phone for the batt replacement?

Hopefully it will be done within a day since we paid for it.

You're gonna have to leave your phone there for a few days. Our AASP is not as efficient as the Apple Stores in other countries.

What info ? Its readily google-able bro.

Series 0 and Series 1 watches warranty has been extended to 3 years due to the known issue of expanding battery

I got it replaced for free. No charge.

haha. a day? look where you are living. do you really expect a day service when there is not even a Apple Genius at sight. more like minimum 2 weeks

Ok
How’s the expanded battery like?
Sign n symptom?

I wonder if it is better to wait for a chance to be in Singapore or any country that have Apple Store, then walk in and get it changed there. Does our iPhone (from telco such as maxis) qualify for international service?

Yes telco sets also eligible, don’t forget this is a paid service not a free replacement, doesn’t matter where you get your sets from as long as it’s orginal apple not clone

Need to leave our phone 2 weeks for battery replacement? Within this 2 week need to buy another phone for communication?

It’s a good idea to keep a spare or older standby phone. Not every problem can be fixed the same day, I think.

or u can use public payphone.

Yeap I had a ip5 as spare but can’t get to ios11 so I can’t backup it, upgraded the spare to 6s

This post has been edited by dikae: Jan 1 2018, 10:11 PM

Yes it does

i have checked with mac city service center in 1u today... they claim that the replacement program haven't start. most likely will start next week. and we need to leave the watch there 5-7 working days for the battery replacement.

The iPhone SE is included in this battery replacement programme yes?

Too bad do not have a spare phone.
It seem like need to change new phone

What is public payphone?

That is a good option too. Buy a new phone for yourself and send the old one for battery replacement. Then later the old one becomes your spare or standby, after batt has been changed.

The screen pops off the casing . and no matter how much you try to press it back down, it wont go back down.

I.e. Battery expanded beyond the factory limits and damaged the watch & screen.

It will be quite obvious when it happens

End of this year can make the ipx as spare phone

Very expensive spare phone that.

Yes, iPhone 6 and above.

Do those still exist?

Just checked with AAPR, yes the iPhone SE is eligible for replacement program..

7 days! That sucks. Better to change in SG.

SG Apple Store can do it on the spot?

Haha thx
I googled that, n see some pic
Mine for sure no yet, n just passed 1yr not long ago...
So still ok

i’m actually gonna send in my spare iPhone 6 soon in Sg. lets’ see how long the wait but doubt can collect on the spot. i think Apple will be swamp with the request soon if it hasn’t happen yet.

This post has been edited by Mackiddo: Jan 1 2018, 11:12 PM

strawberry generation huh?

Lol, long time didn’t use it...

Seem like no choice, working need to use hp everyday.
Then only can change outside.
Get quoted RM160

Shouldn't it be 129? Did they specify what's the extra charges?

Updated 1st post with the link to Sg forum.
See what is happenning there.

http://forums.hardwarezone.com.sg/iphone-c...le-5749244.html

Double Posted

This post has been edited by attw: Jan 2 2018, 02:32 PM

They are complaining about a 6 hours wait, where else we have to wait 5-7 working days