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 Apple iPhone battery replacement program, for iPhone 6 and later

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attw
post Dec 31 2017, 10:05 AM

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QUOTE(YoungMan @ Dec 31 2017, 09:42 AM)
Crap. I was just thinking of replacing my old iPhone 5S battery but only iPhone 6 and above?
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I think they will want you to upgrade iPhones 5S and below.
attw
post Dec 31 2017, 10:28 AM

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QUOTE(Mackiddo @ Dec 31 2017, 09:42 AM)
ask them to break down the cost and explain to you. show them the official statement from Apple. And it is RM129.
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QUOTE(blood_falcon @ Dec 31 2017, 10:12 AM)
really? 420? but why they charge 500...

Maybe i will go there again around next week to ask.
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RM129 is a promotional price that Apple just announced so there is no way they would have given you that price earlier. The problem is we don't have an official Apple Store here so dealers charge as they pleased.
attw
post Dec 31 2017, 11:15 AM

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QUOTE(omnimech @ Dec 31 2017, 11:06 AM)
Its official on the Apple website. I doubt those unscrupulous dealers could get away with it.

Only if they are an unadvised consumer. Else. No dice. Im sure they have to honour it, else one phone call to apple care would be sorted.

Apple Asia Pacific call Center is located in Aus anyways, and its pretty easy to convince them to be honest.
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Yeah, Apple prides itself in offering unrivaled customer satisfaction, so a call to Apple hotline if you're not happy about these dealers after Apple already made the official announcement should do the trick. But I would say give it a week or two first for the news to be trickled down to the dealers, coz they could be quite clueless too
attw
post Dec 31 2017, 11:28 AM

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QUOTE(vez @ Dec 31 2017, 11:25 AM)
no, they have to follow Apple... anything we can contact Apple and they will instruct Switch/Machine to follow biggrin.gif

last time i send my iPad Air for warranty, Switch not willing to help because they insist it is not a problem, end up i call Apple (the customer support from SG), the senior adviser i talked with call Switch to tell them proceed with my warranty claim
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Yeah, exactly. I should edit my statement and say "Dealers do as they please, till customers call Apple directly" biggrin.gif
attw
post Dec 31 2017, 01:01 PM

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QUOTE(yongtjunkit @ Dec 31 2017, 12:29 PM)
So can't buy battery separately and have them install later with labor charge?
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Ya, pretty sure you can’t do that.
attw
post Dec 31 2017, 01:03 PM

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QUOTE(belfong @ Dec 31 2017, 01:01 PM)
I think it is better to wait till Jan 2018 when Apple came out with the patch in iOS 11 which will give you better information about your battery performance. If the iPhone then tells you the battery needs replacement, show it to Machines/Mac City and insist to be replaced using the official program $129. They will have nothing to argue back.
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Good point. Also the authorized service centres may need time to stock up the batteries.
attw
post Dec 31 2017, 10:14 PM

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QUOTE(Mackiddo @ Dec 31 2017, 03:52 PM)
Apple should really phase out AASP or APR. Service varies from stall to stall and really not up to par. At least establish a mortar and brick Apple Store. What we really missing is Apple Genius.
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Malaysia is not an important market for Apple, so pretty sure a brick and mortar store is still far off from happening here. I think sometime back there was a report that Thailand would be next in this region to get an Apple Store, after Singapore. Anyways, after spending a couple of days at the Apple Store at Orchard Road, I agree, the AASPs and APRs here are pretty useless biggrin.gif

This post has been edited by attw: Dec 31 2017, 10:14 PM
attw
post Jan 1 2018, 10:24 AM

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QUOTE(omnimech @ Dec 31 2017, 10:35 PM)
This is pretty normal. Apple Service centers in Malaysia do not stock parts at all.

Everything is on a back order, parts get delivered from the singapore warehouse if and only if apple authorizes the repair.

As the malaysia service center are not apple owned stores, there is nothing we can do about it.

Thats why a Genius bar is solid, cause the parts and the technicians are in house.

I change my cracked ip6s plus screen in japan in under 1 hour. Dropped the phone there, went for ramen, came back and only paid RM500 for it.
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Yes, very big difference between Apple Stores and our authorized service centres laugh.gif

Anyways let’s wait and see how this battery replacement program will go. I’m so curious I might even buy a used iPhone 6 to try just to get the battery replaced, ha ha biggrin.gif
attw
post Jan 1 2018, 11:34 AM

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QUOTE(omnimech @ Jan 1 2018, 11:24 AM)
Already have a 6 Plus waiting in my room to go in.

Will give you guys a step by step through the process.

I am pretty sure it will be similar with all my interactions with Mac City thus far.

Hi, Please expect 7 to 14 working days, subject to availability of stock.

After about 8 days, receive an email and phone call to come pick it up.

I recently sent my Apple Watch Series 0 due to expanded battery.  Due to apple announcing that they are supporting series 0 and series 1 watches up to 3 years from purchase instead of 1.

Since they dont have anymore series 0 watches, i got a newly refurbished series 1 instead.

Good to be first adopter. lolls.
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Great. Looking forward to seeing your step by step process guide, including the lead time required biggrin.gif
attw
post Jan 1 2018, 10:13 PM

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QUOTE(giggs_509 @ Jan 1 2018, 09:13 PM)
End of this year can make the ipx as spare phone tongue.gif
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Very expensive spare phone that.

QUOTE(dino89 @ Jan 1 2018, 08:28 PM)
The iPhone SE is included in this battery replacement programme yes?
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Yes, iPhone 6 and above.

QUOTE(Mackiddo @ Jan 1 2018, 07:31 PM)
or u can use public payphone.
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Do those still exist? laugh.gif
attw
post Jan 2 2018, 08:12 AM

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Double Posted

This post has been edited by attw: Jan 2 2018, 02:32 PM
attw
post Jan 2 2018, 08:12 AM

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QUOTE(Mackiddo @ Jan 2 2018, 01:33 AM)
Updated 1st post with the link to Sg forum.
See what is happenning there.

http://forums.hardwarezone.com.sg/iphone-c...le-5749244.html
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They are complaining about a 6 hours wait, where else we have to wait 5-7 working days biggrin.gif
attw
post Jan 2 2018, 11:10 AM

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QUOTE(dikae @ Jan 2 2018, 11:02 AM)
haha damn diff standard man... first world problems.. lol
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Yeah, Authorized Service Centre vs Apple Store. No contest biggrin.gif
attw
post Jan 2 2018, 02:34 PM

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QUOTE(Mackiddo @ Jan 2 2018, 02:13 PM)
at Apple Store Sg now. Latest duration for battery replacement is 2hrs, collect on the spot. You have to make an appointment online first. They perform a diagnosis test before proceed.
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So if the diagnostics test shows that your battery health is still good does that mean they can decline to change?

QUOTE(blood_falcon @ Jan 2 2018, 02:16 PM)
i just call earlier to Switch (Penang Island) service center.
They still offer battery replacement for RM500. No update on the new price yet...

so sucks
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Not unexpected. You'll have to give it sometime before the instructions are filtered down.

This post has been edited by attw: Jan 2 2018, 02:35 PM
attw
post Jan 2 2018, 04:15 PM

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QUOTE(Mackiddo @ Jan 2 2018, 03:05 PM)
Spoken with an Apple Genius. They will still get it replace. No question ask here at Apple Store Sg. The volume is huge, lots and lots of ppl are coming in, even those with iPhone 7.
S$38 flat.
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Good stuffs. That's the difference between having an Apple Store and a useless authorized service centre ha ha ha laugh.gif
attw
post Jan 2 2018, 04:41 PM

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QUOTE(amoxacilin @ Jan 2 2018, 04:28 PM)
On Machines website, they already change the price for battery replacement for RM129

https://machines.com.my/pages/service

Edit: Damn, they quote for RM137. Earlier I saw was RM129  mad.gif
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129 + 6% GST = 136.74

Rounded up to 137.

Have to give Ah Jeeb what's due to him.
attw
post Jan 2 2018, 09:10 PM

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QUOTE(s2000c @ Jan 2 2018, 08:46 PM)
If you’re certain that your iPhone is slow because of a bad battery, Apple is offering a discount for a new battery replacement. The discounted battery replacement program is also applicable in Malaysia and you can do it through Apple’s authorised service provider, Machines, starting today.
Before sending your device in, do take note of the following:

1) Make sure all data is backed-up (the Service Center do not provide data back-up service, all data will be erased once the unit is surrendered)
2) Disable Find My iPhone (FMiP) feature from the unit.
3) The program will replace only the battery.
4) Estimation whole process is 5-7 working days (excluding weekends and public holiday).
6) No loaner/temporary unit will be provided.
7) Accessories such as screen protector/tempered glass is not covered and consider loss once the unit is surrendered.

For those in the Klang Valley, you can walk-in at Machines outlets at Suria KLCC, The Curve or Northpoint Mid Valley. You can also schedule an appointment through Apple’s Support page.

The battery replacement costs RM369 and Apple is offering a discounted price of RM129, which is RM240 worth of savings. Over at Machines, the new battery will cost you RM137 and it’s inclusive of RM64 labour charge and GST.
Should be rm129 all incisive and so many condition .I have bad experience with them .
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I wonder if Switch or the other fella (can’t recall what they are called but remember starts with Q...) will charge the same or 129 nett...
attw
post Jan 2 2018, 09:41 PM

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QUOTE(Mackiddo @ Jan 2 2018, 09:22 PM)
QCD? price is fixed by Apple already.
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Ya, that’s them. I know Apple fixed the price at 129, but they didn’t mention inclusive of GST or not, as in the case of Machines, it’s excluded. I wonder if QCD and Switch will do the same?

This post has been edited by attw: Jan 2 2018, 09:42 PM
attw
post Jan 3 2018, 08:21 AM

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QUOTE(stinky @ Jan 2 2018, 10:00 PM)
Why isn’t iPad included?
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Good one. Would love to get the battery on my Air 2 changed as well. Maybe they don't throttle the performance of the iPad. My Air 2 is still blazing fast smile.gif

This post has been edited by attw: Jan 3 2018, 08:22 AM
attw
post Jan 3 2018, 11:22 AM

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https://www.lowyat.net/2018/151586/machines...ment-programme/

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