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 Apple iPhone battery replacement program, for iPhone 6 and later

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chongxm
post Jan 31 2018, 01:35 PM

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Hey guys, let say my iphone bought from overseas, am i entitled to get this battery replacement program promo? Thanks
chongxm
post Nov 14 2018, 10:38 AM

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If my battery health capacity is at 99%, am i eligible to this battery replacement exchange program? just called Switch Bay Avenue, they say cannot replace due to the battery health is consider ok
chongxm
post Nov 20 2018, 02:30 PM

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QUOTE(Mackiddo @ Nov 19 2018, 10:45 PM)
just walk in early to any Apple Service Provider. It shouldn’t take more than 4 hours from the time you drop off your phone. all your warranty remains the same.
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just sent my ip8 to queensbay this morning, they took off my newly applied sp and ask me wait for 2 days for their team to diagnose, already told them i want to replace the battery at own cost but they say its the procedure for phone which still in warranty, doh.gif
chongxm
post Nov 20 2018, 02:37 PM

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QUOTE(hovercraft97 @ Nov 19 2018, 10:32 PM)
aaaa still need to pay.... understand its part of battery degradation.. but just a mere 2 months.... sad.gif .. the numbers really bugging me.. i dont mind if its more thatn 4 months...
im not heavy user tooo...

what is the procedure if i opt for change of battery replacnemnt?... need to leave my phone for several days..?.. and will my iphone still covered for water and dust resistant.. ?
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water and dust resistant they say yes, but i dont believe them haha

my case they ask me leave my phone for 2 days just for diagnosis
chongxm
post Nov 20 2018, 03:08 PM

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QUOTE(attw @ Nov 20 2018, 02:59 PM)
So strange. 2 days to diagnose?

Even if you insist nothing is wrong and you just want a battery change?
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yes, this is what the customer service at queensbay switch service center told me.

its disappointing, why would they need 2 days to do a diagnose where a full battery drain test can be done within 5 hours
chongxm
post Nov 20 2018, 03:13 PM

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QUOTE(attw @ Nov 20 2018, 03:12 PM)
Ya, my thoughts exactly. What model, by the way?
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a1905, ip8, only 10 months old haha
chongxm
post Nov 23 2018, 10:29 PM

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QUOTE(Mackiddo @ Nov 23 2018, 06:23 PM)
kena conned already. take down name, call Apple and report. ask them give u a case id, then go down again to fucuk them. else, come Apple Store Sg
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who to report? want to report switch sc also, before changing battery took 1 full day to diagnose my battery, never mention heating issue, after change they say got heating issue, want me wait 7 working days.. really bad service...
chongxm
post Dec 3 2018, 10:09 AM

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QUOTE(stinky @ Dec 3 2018, 08:02 AM)
I called up Apple and they will honour the warranty as i told them i am oversea with flight ticket to proof.

Also do you know if Machines won't replace the battery on my another unit when it is still under warranty? They ask me to wait for the warranty to expire next week. They say if i insist to submit, they will send it to Apple and need 7 days. Apple does not usually change battery for me since the health went back up to 95% after reset. If Apple found anything wrong, they will replace a new unit which i think is refurbish. But he claimed its new.
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yes this is how they reply to me.. better wait until warranty expire. my unit already stucked for 2 weeks still now news..

This post has been edited by chongxm: Dec 3 2018, 10:09 AM
chongxm
post Dec 3 2018, 11:08 AM

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QUOTE(stinky @ Dec 3 2018, 10:42 AM)
Thanks for confirming.
At least you did bring it for them to check to confirm no other issue.
If were to bring after expiry of warranty, like my another ipX, they will say expired warranty, must pay to fix these faceid issue before allow to change battery.
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i insist them to change the battery for me, after they done changing, they say there is another hardware issue, must send back to apple to repair, sooo i am still waiting for the so called new phone replacement from switch
chongxm
post Dec 3 2018, 10:05 PM

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QUOTE(DreamChaser @ Dec 3 2018, 05:14 PM)
my iP6s+ still under warranty till 16th this month. so better to wait until warranty expired then only send in for battery replacement? need pay for replacement when still under warranty?
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i doubt that they will let u change
chongxm
post Dec 5 2018, 12:58 PM

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hi guys, i just got a phone replacement unit from switch, (ip8), the warranty check on serial number shows until 4th december 2019, but the person told me just follow back my previous phone warranty which is 5th february 2019. so which one should i follow? thanks
chongxm
post Dec 5 2018, 04:50 PM

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QUOTE(attw @ Dec 5 2018, 03:33 PM)
Friend of mine got this too but said after few days the system followed back the old warranty? Hmm...
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already back to old warranty period bye.gif
chongxm
post Dec 11 2018, 04:16 PM

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QUOTE(blabla987 @ Dec 11 2018, 03:42 PM)
btw i bought my phone from singapore.. can i get it replace here in malaysia?
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yes u can

This post has been edited by chongxm: Dec 11 2018, 04:16 PM

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