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 Apple iPhone battery replacement program, for iPhone 6 and later

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TSMackiddo
post Dec 31 2017, 12:25 AM, updated 6y ago

† St. David †
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US$25 / RM129 / S$38 (cost of battery replacement)

https://9to5mac.com/2017/12/30/apple-batter...ent-program-29/

https://www.apple.com/my/iphone-battery-and-performance/

https://www.apple.com/sg/iphone-battery-and-performance/

http://flip.it/hDa0f6

What is happening in Sg
http://forums.hardwarezone.com.sg/iphone-c...le-5749244.html

This post has been edited by Mackiddo: Jan 3 2018, 08:51 AM
TSMackiddo
post Dec 31 2017, 09:42 AM

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QUOTE(blood_falcon @ Dec 31 2017, 09:17 AM)
i check with official SC (Switch in Penang Island) last Friday.
Replacing battery cost RM500 not RM 369 as per their official website say.

https://www.apple.com/my/iphone-battery-and-performance/
*
ask them to break down the cost and explain to you. show them the official statement from Apple. And it is RM129.

This post has been edited by Mackiddo: Dec 31 2017, 09:44 AM
TSMackiddo
post Dec 31 2017, 10:46 AM

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QUOTE(yongtjunkit @ Dec 31 2017, 10:41 AM)
Can buy battery from apple in advance?
*
eleborate pls. buying in advance means installing yourself?

This post has been edited by Mackiddo: Dec 31 2017, 10:46 AM
TSMackiddo
post Dec 31 2017, 11:08 AM

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i’ll probably going down to Apple Store Sg in a few days. Have an iPhone6 laying around, suspect unable to get out of reboot loop due to dead battery. see if they really charge me S$38

This post has been edited by Mackiddo: Dec 31 2017, 11:08 AM
TSMackiddo
post Dec 31 2017, 12:01 PM

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i’m curious if anyone planning to do a RMA instead?
TSMackiddo
post Dec 31 2017, 12:03 PM

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i’m curious if anyone planning to do a RMA instead?
TSMackiddo
post Dec 31 2017, 12:05 PM

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QUOTE(legalaid @ Dec 31 2017, 12:01 PM)
how did u manage to change the entire notebook if it was nt faulty?
*
Apple actually have a policy of 3 hardware repair policy. Means if your device need to replace hardware 3x they will replace with a new device. But you hardly send in a device 3x in a year (your warranty period), 3x in 2 years more like it (if you have Apple Care).

This post has been edited by Mackiddo: Dec 31 2017, 12:06 PM
TSMackiddo
post Dec 31 2017, 02:19 PM

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QUOTE(legalaid @ Dec 31 2017, 02:02 PM)
i DID NOT know this! rclxms.gif  rclxms.gif  rclxms.gif

when it came to my iphone x, i tried to send in for warranty claim - speaker , cracking sound.

why is it that they told me they had to troubleshoot it before sending it Apple HQ?
*
i advice you call Apple direct and tell them the problem. let them deal directly with those authorized reseller.
TSMackiddo
post Dec 31 2017, 02:21 PM

† St. David †
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QUOTE(legalaid @ Dec 31 2017, 12:19 PM)
again, if ur device had no problem, it wouldnt count as it having been replaced right?
*
Apple treat those who purchased Apple Care like God. lol. just give them a reason and they will do a repair for you
TSMackiddo
post Dec 31 2017, 03:52 PM

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QUOTE(vez @ Dec 31 2017, 03:34 PM)
it is paid service, you can pay and ask them replace, don think battery must have problem lol
it just like sales biggrin.gif discount and people can opt to get it replace...
Apple Customer Service quite good, especially those oversea, i have deal with US and SG Apple Senior Adviser, they are always willing to helps smile.gif but our local AASP are bad...
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Apple should really phase out AASP or APR. Service varies from stall to stall and really not up to par. At least establish a mortar and brick Apple Store. What we really missing is Apple Genius.

This post has been edited by Mackiddo: Dec 31 2017, 03:55 PM
TSMackiddo
post Jan 1 2018, 01:32 PM

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QUOTE(kcirdenk @ Jan 1 2018, 12:02 PM)
Did anyone here already send their phone for the batt replacement?

Hopefully it will be done within a day since we paid for it.
*
haha. a day? look where you are living. do you really expect a day service when there is not even a Apple Genius at sight. more like minimum 2 weeks
TSMackiddo
post Jan 1 2018, 07:31 PM

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QUOTE(shaunkL @ Jan 1 2018, 06:25 PM)
Need to leave our phone 2 weeks for battery replacement? Within this 2 week need to buy another phone for communication?
*
or u can use public payphone.
TSMackiddo
post Jan 1 2018, 11:01 PM

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QUOTE(dinozilla @ Jan 1 2018, 10:55 PM)
Haha thx
I googled that, n see some pic
Mine for sure no yet, n just passed 1yr not long ago...
So still ok
*
i’m actually gonna send in my spare iPhone 6 soon in Sg. lets’ see how long the wait but doubt can collect on the spot. i think Apple will be swamp with the request soon if it hasn’t happen yet.

This post has been edited by Mackiddo: Jan 1 2018, 11:12 PM
TSMackiddo
post Jan 1 2018, 11:10 PM

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QUOTE(shaunkL @ Jan 1 2018, 08:53 PM)
Too bad do not have a spare phone.
It seem like need to change new phone
What is public payphone?
*
strawberry generation huh?
» Click to show Spoiler - click again to hide... «

TSMackiddo
post Jan 2 2018, 01:33 AM

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Updated 1st post with the link to Sg forum.
See what is happenning there.

http://forums.hardwarezone.com.sg/iphone-c...le-5749244.html
TSMackiddo
post Jan 2 2018, 11:07 AM

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just trying to booked a slot at Apple Store Sg. Nearest time slot is on Sunday sad.gif
TSMackiddo
post Jan 2 2018, 02:00 PM

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QUOTE(un.deux.trois @ Jan 2 2018, 01:53 PM)
Do you know if there is any condition attached to the Apple's offer? Some say users are only eligible for the offer if the phone battery has degraded beyond certain condition. It's unclear what that condition may be.
*
the only condition i’m aware of currently is the iPhone must be able to boot up properly and working. This is what I got from the APR.

This post has been edited by Mackiddo: Jan 2 2018, 02:00 PM
TSMackiddo
post Jan 2 2018, 02:13 PM

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at Apple Store Sg now. Latest duration for battery replacement is 2hrs, collect on the spot. You have to make an appointment online first. They perform a diagnosis test before proceed.
TSMackiddo
post Jan 2 2018, 03:05 PM

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QUOTE(attw @ Jan 2 2018, 02:34 PM)
So if the diagnostics test shows that your battery health is still good does that mean they can decline to change?
*
Spoken with an Apple Genius. They will still get it replace. No question ask here at Apple Store Sg. The volume is huge, lots and lots of ppl are coming in, even those with iPhone 7.
S$38 flat.

This post has been edited by Mackiddo: Jan 2 2018, 03:07 PM
TSMackiddo
post Jan 2 2018, 04:27 PM

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QUOTE(dikae @ Jan 2 2018, 03:10 PM)
no mention of diagnosis test?
*
nope. they do it just like a routine check and show you. if u insist to replace, they will do it. no qualms.

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