Welcome To Umobile Thread V10

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Umobile has own 3G and 4G network in few area in Malaysia and has RAN agreement with maxis 2G and 3G nationwide.



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Dealer : CnY Garage

This post has been edited by stephantsen: Sep 17 2017, 07:17 PM

Plan as at 16/1/2018

Umobile Prepaid Plan




Umobile Hero Postpaid


Umobile Unlimited Hero




Device Plan
Prepaid Broadband
Postpaid Broadband

This post has been edited by stephantsen: Jan 16 2018, 06:52 PM

Umobile Services
Google Play
Roaming

Umobile Onz
Free Midnight Music+ Video Streaming
Game Onz
Music Onz
Video Onz
App Onz

This post has been edited by stephantsen: Aug 29 2017, 03:51 PM

reserved

Wow... V10.

This post has been edited by TOMEI-R: Aug 29 2017, 03:50 PM

2nd~ Congratz v10

good job on V10

Congrats on V10 thread

U Card still have birthday bonus

Woah V10 already
Congrats

lately 4G is kinda unstable at some areas...
Seriously not recommended to use at all..

Congratulations on V10 but definitely Umobile still succckkks

then maybe just switch off 4g/lte at the moment~ maybe can save some battery and better line on 3G

details in the FAQ here

Congratulations ts on opened new thread...
Welcome V10

Hello, I would like some recommendations about upgrading my current U28 plan.

My current internet usage:

- About 3-5 Youtube videos a day, ~10 mins each at 480p
- Reddit
- Mobile games (KingGlory and Clash Royale)
- Light web browsing

Due to having only 3GB Data and 3GB VideoOnz, I've been very conservative with my usage. I'm able to finish the month with an extra of about 100MB

I'm planning to increase my internet usage if I decided to upgrade the internet plan.

Planned Usage:

- More Youtube Videos
- Tethering to my PC for gaming purposes (CSGO, LoL)
- Light browsing on PC
- More Reddit
- Snapchat (I've been limiting my Snapchat usage too)
- Maybe some downloads <500MB here and there when I'm on PC.

Additional points to note: I'm at Alor Setar and I have a stable 3G connection, up to 8Mbps down, 2Mbps up, 4G is not available here.

What plan should I get if I wanna get an upgrade?

Thanks in advanced.

The line still suck at Sarawak. I want help cust download astro VOD, bt sometimes experience unable access OD.

wow V10 already, small ads here

free gifts and discount available @ roadshow Rawang Aeon 28//8 -3/9 deal with me

Hehehehehe

Change to UMI prepaid. RM30 for 7.5GB high speed, 2.5GB youtube; for U28 you still have to pay RM29.68 (without itemised bill and assume not talking more than 50minutes).

This post has been edited by OzzyOzz: Aug 29 2017, 11:55 PM

Can I keep my phone number or do I have to change? Also, do I have to go to umobile shop for the change, or I can call the customer service to do it?

Thanks for the info.

you can keep your number. can not be done by calling CS. Must go to U center.

Alright, thanks again.

You may pm me to get it done thru online and with discount too hehe

very fast service.

can i know what is setting for the APN ? i still can not surf the internet .

Anyone who changed between pre/postpaid experienced that at the same location postpaid is faster than pre?

In my case.. Nope... Prepaid is faster than postpaid.. But then.. Experience with Celcom.

Recently I notice that after receiving a call, my signal went from full bar to 1 bar.

same thought, sometimes prepaid just faster
but then sometimes depends on the device too

is the network remain same ? which mean 3g full bar to 3g 1 bar when u receiving a call ?

Sorry, I'm network noob. Can you explain?

Currently my phone network mode is set to LTE/WCDMA/GSM.

Hi guys, for prepaid plan, If my data quota finish, will I still get internet connection? If I take UMI 30. Then next month want UMI 20 can just topup or need to call center also?

since normally our phone stay @ 3g/4g while using data, but sometimes while making call, they would use another network,
as my experience, when i set my phone network to LTE ONLY, which means there would be no network at all if LTE is not available, i can't make / receive calls/sms even i am able to use data of LTE, since u mobile does not support voLTE, they need 2g/3g for phone calls

check in to V10
check in while I still can cause if UMI30 promo gone then I probably will say bye bye too

if plan quote finish speed throttled
you can buy whichever package you like with your prepaid credit

I see. currently using U28, sometimes the bill until RM40, but quota finish a few days early before next cycle. is it better if i change to prepaid? any thoughts?

I see. So I'm guessing I'm on 3g mode since my phone is an old phone (Galaxy Note 3) & I get no network when I switch to GSM.

prepaid only cons is call 30 mins vs postpaid 50 mins and no free sms
if not a problem with the cons then UMI 30 is a no brainer

i dont know why it's ultra slow right now with the speed. i'm spending like an hour to load 20 mins video

KL

Wow 28 until 40. Quite a lot. I just changed to U28 as well. And i find it a bit weird jugak cuz i haven't reached my quota limit yet for everything but i already got $0.41 on my unbilled amount.

did you call 1800-like number?or sms to number like 2880 2000

Nope didnt call 1800 but i did reply 1 sms from 28xx regarding UMobile services satisfactory. 1 sms cost $0.41? And i also accidently activated wifi calling on my phone. This was supposed to be free right?

u may check ur bill clearly to see which part charging the extra, see is the charges legit or not

Let's see in upcoming bill, i believed today or tomorrow bill will come out..

Alright, thanks guys. I think my bill was set on the 7th. So need to wait few more days to see my first bill.

Is it your first bill? well first bill kind of confusing with the advance payment stamp duty and so on..i guess you'll be paying 90-100 in your first bill. dont be shocked

Yeap first bill ported in from DiGi. Oh yeah i remember bout that. Just that i was wondering about the current unbilled amount like i said earlier. Gotta wait for my bill then, thanks a lot for your feedback bro, cheers!

Question here:
I'll be moving to the UK and I need to keep my phone number here for banking purposes.
I only need to receive SMS and thats all. No phone calls no internet no sms.
I'm thinking about changing my UMobile plan to prepaid for RM10/month to keep the phone number active so I can receive SMSes. I have spoken to a UMobile store worker and he told me it is not possible as my IDD wont be active if theres only RM10 in the prepaid account.
However I called the UMobile Cust Service and she told me otherwise.
So.... What should I do??

U mobile customer service really have no idea bout the whatever procedure regarding the service as last time i call 1318 and ask if i can direct port out my suppline number, she said can direct port out, but in the reality the supp number have to be changed ti individual number first whether it is post/prepaid. I ask her 3 times really, and she said yes. As for your case, better go to center and ask them personally. Or MNP to XoX, which can give 28 months validity under certain plan i believe..Any XoX dealer can confirm this?

Sorry double post.. ---deleted--

This post has been edited by OzzyOzz: Sep 1 2017, 06:21 PM

Yup. Agreed. Will be visiting a centre tomorrow. Too late for MNP now, will be flying in 2 days.

Anyone have credit limit issue?

This issue is almost few months with PM also take decades to reply. My issue is on credit limit where the service centre in Times Square admitted is UMobile problem for the wrong credit limit issue. My limit suppose to be RM300 and RM 60 my subline but instead shows RM240 and RM60. And u guys said it is the system error. So even my paymemt is prompt but I still got barred for over credit limit. That's freaking annoying and called up to unbarred but still barred me again minutes later. Lodged the complain and called me said it is solved but yet last month I got barred. How do you guys want to settle it? I got no time to always go Times Square. Just got barred again event payment is prompt. Is very annoying.

not solved yet? i've been reading your comment here and there in the UM official FB page..get the case number and refer it to MCMC..

i try to help to see able to increase credit limit or not after holiday (not me holiday, umobile internal staff), as my exprience, customers only request to decrease credit limit which is minimum 50 per month

Is not about increasing credit limit. The problem is with their system. I've already lodge another complaint and they promise this round will settle it. Will see how it goes. The reason I share is to know whether any other victim out there.

The line around Hotel Royale (on Jalan Alor Setar-Kangar)<Federal Route 7> is not stable.
I barely able to get around 10 to 40 kB/s.

ur monthly bill always exceed 240 and 60 ?

They said over but i told them about my payment and also they have check that their system fault cause my credit limit suppose to be 300 and 60 for subline. My problem occur once I get a Mate 9 from UM. Before that no problem. So I think that UM never increase my credit limit that cause this issue. See how it goes next week.

which bank? have the sms sent to your uk number.

Switching from prepaid to postpaid only can keep rm100 of my excess prepaid.

Isit true? Since i have about 250 rgt credit and i wanna change to postoaid

is correct

time to use those RM150 to buy some apps at ios/play store or sell your credit at a reduced price

Can the credit be transferred to a postpaid number? I have two u mobile numbers (and two more family members which use) which I can transfer between.

unfortunately no.

Guys I have a question. As I understand RoamOnz is RM10 per day if I activate raining to their specific Telco partner in Thailand but can I hotspot it and share it to my other phones?

This post has been edited by forumania126: Sep 3 2017, 09:28 PM

I can feel that the internet is very slow when i use UMI30 on hotspot with my laptop . I'm wondering if i buy a portable modem and insert the sim card into modem will speed up the internet connection or not ?

I also feel that the internet is quite fast in the morning ( able to achieve up to 1.3mbps in 3g coverage area , my area gt no 4g coverage). But , after 10am in the morning , the internet slow down quite noticeably .. Why ya ?

do not suffercate with this slow internet connection, be wise.. port out to a better telco..No point more GB but with snail speed. 1.3Mbps is veeeeery slow.

it's stilll okay for me . 1.3mbps means the actual download speed , not tested with those speedtest apps .. With DG , i only get max 100kbps in my area . MAxis is too expensive for me

Saw in newspaper
Got international undersea cable got damage.. Connection to US
So internet connection slow
Takes around 6 weeks to repair it

This post has been edited by nexona88: Sep 4 2017, 08:31 PM

so it is around 10Mbps with those app..i see..transfer rate is 1.3mbps..ermm quite ok for 3g..but stability..i ported out from P98 because of stability..sudden drop network..always..with digi, i got 4g 80% all the time.

I am quite okay with dg actually( I can get 4g most of the time with dg) except dg line is wery weak in my residential area... I have been a dg user more than 10 yrs, last time didn't use data, so no complaints. But, now, I used a lot of mobile data.. Thinking of porting to other telco, but my family members and friends mainly using dg and u mobile...

This post has been edited by delsoo: Sep 4 2017, 09:55 PM

Does anyone experience voice-call (normal calling) voice breaking today?

Hi guys, planning to subscribe to UMI30 to use as a portable hotspot.

Is there any tethering restriction similar to Webe on this plan?

I'm using umi30, I noticed if u just surf internet using hotspot it's ok. But somehow I got inconsistent buffer during streaming. Maybe it just me.

No, the only restriction is your data (7.5 GB for UMI30 I believe).

Oh wait, the other restriction is the lousy U connection =). Of course if you have tested that connection is fine where you are then go ahead, best value for money.

Seems like congestion issues to me..
As after 10am, more users are active on..

How's other telco? They gt congestion issue or not? Or u mobile is having congestion issue only?

if congestion issues, u can really feel it at peak time, usually 11am onwwards, and at night start from 8pm.

Hi guys.. would like some sifus to solve my queries..
I would like to use umobile prepaid sim card at korea. As i can c tat there is promotion rm10/day for unlimited data roaming.. has anyone tried in korea? Tq

It is 500MB high speed + 64kbps after that.
Just make sure u manual search to dedicated telco as mentioned in um website will do.

U mobile congestion is worse..

others telco also have, but in certain places

I have roamed in South Korea with UM, it works well. Note that the 10RM covers data only, not voice or sending SMS.

Tq so much.. only 500mb?!?!..

So is not unlimited as mentioned?

Because they end their contract with maxis?haha

I am not sure why my u mobile data today can't load the internet at all although showing 3g full bar. My data subscription will expire on Saturday and I have 2gb left.... Haiz....

don't think so

Unlimited DATA only. You will be charged exorbitantly if you make or receive normal phone calls or send SMS while roaming. All the details are available on the Umobile website. (Of course, if you only make WhatsApp or other messenger-based calls then that is included in your unlimited data allowance).

Tq. Well, i just purchase this sim for emergency call tobuse in korea.. will get alternative sim for data..

Anyone claimed today's freebies? Mine hasn't came out yet until now

Just noticed it. It's the obike app lol
Free one hour ride.

No point to claim it. The code is UMOBILEOBIKE for everyone. Can just download the app and use if you want. Lousy 'not-a-freebie' this week.

i see these bikes been left everywhere in kl...lol

Happened many times lol

Yeah. Mostly around uni areas
Not a really good start-up for Malaysia lol

if said sg, then no surprise this biz idea works. but for malaysian here, how long these bikes can survive is a question