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Umobile Fans Club and Enquiries V10, Your Passion Drives Our Unlimited Ideas
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KayRyn
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 Sep 8 2017, 03:45 PM
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Getting Started
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Hi guys, its my 4th month using U28 postpaid plan.
In the past 3 months I always had extra usage charge (so total bill amounts were always more than 28+GST), I want to know what they charged me for because I didn't buy add-ons but I can't find the details of charges on ma bills.
I did finish up my 3gb data every month and relied on the controlled turtle speed internet on the 4th week usually. Do they incur charges for using more than 3gb?
Didnt exceed usage for phone call and sms for sure.
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KayRyn
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Sep 9 2017, 05:42 PM
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Getting Started
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QUOTE(eeeglow24 @ Sep 8 2017, 03:57 PM) You may refer your ebill sent to your email. Otherwise if you are opted for paper bill, that might be the case that you are having extra charges. Thanks for the tips I thought they did not send me the bill but eventually I found my ebill in my email junk box LOL. Also found out that the charges are for the calls to 1300 number. QUOTE(OzzyOzz @ Sep 8 2017, 08:07 PM) 28+gst+RM3 paper bill..also 1800 number if any,..u mobile billing default to paper bill(which sometimes you'll never received), you have to call CS to cancel paper billing and send bill to your email and start saving RM3 per month..alternatively you can chat with their official representative regarding cancelling paper bill, have to provide your account's detail and your email. The usage charges are indeed because of calls to 1300 number... saw the detailed list on ma ebill. Thanks for your info 😁 |
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