Think twice, thrice or don't even think about getting a Honda.

Very disappointed with Honda Malaysia service centre literally EVERY service centre.

On Saturday 27th of May 2017, noticed there is no water mist when i pull the lever of the windscreen spray, went and refill but the water leaked out immediately from the water tank.

Then decided to drop by Botanic Klang Service center morning of Sunday 28th 2017 to have it checked. Of course without an appointment, because it happened a night before and reception won't even arrange to have my car checked to find out what's wrong but reject my admission with the reason being that there is only 1 service manager on duty during that period of time and the schedule for the day is full.

So I went to my trusted neighbourhood car accessories shop to have it checked, found out my hose is disconnected therefore the leak happened. As simple as that, they got it fixed in less than 10 minutes.

This is not an excuse even if you are shorthanded, you should already know the average numbers of scheduled or non-scheduled during the weekend. Why didn't expand the team?

So in conclusion, here is my message to Honda Malaysia If you can't cope with any number of services in your service center with or without an appointment.

Don't even bother to start a service centre, Just shut the damn thing and do what you do best, disappoint your customers again, again and again.
I really never encounter a good service ever since I bought the car.

Please.
Do something or I will create an awareness campaign on how insufficient and incompetence your after sales service is! #SayNoToHondaMY #PowerOfDreamsMyFoot

u forgot you live in malaysia?
u forgot what coming major holiday?
what do people do before major holiday?

i assume u already own a car before. glad u manage to settle your own issue

Wow. People on the internet are so entitled.

Problem solved but need to create awareness about Honda Malaysia's inefficiency.

I fully support u. If Honda still dont improve on their QC and service center but just focus on their sales, sooner or later many customers will jump over to other car makers. Such a good opportunity for Honda when Toyota had screw up, now Honda is heading to self destruction.

Please tell me which brand SC is good in malaysia

To service my Honda, I need to make an appointment 1 month in advance! Really unacceptable and ridiculous for me..

So far i only been to two which is Actmar Klang and Setia Alam. Actmar klang not tat good. Setia alam still ok but both are not up to my expectation.

I stay Andalas, botanic is the nearest. Actually i just need them to at least have a look and identify, then make appointment for repair at least but instead terus ask me fo fly kite.

Me too, always more than 1k than the expected mileage when service time and even with appointment you also need to wait 1-2 hours only to get your car registered for service.

I know bro, i tot that only applies for gomen staff. Manazai so efficient across board. LOL!

My both rear windows sometimes cannot wind down. This issue started when i bought the car. I feedback to Actmar everytime i bring the car for servicing. They only just applied oil and do not want to teardown the window to take a look. Only Setia alam teardown the window to check.

Mercedes Benz SC by HapSeng Star.

What model u driving bro, at least Actmar got put oil. LOL.

Honda city E spec 2015. Already put 3-4 times.

This post has been edited by lil_flank: Jun 1 2017, 07:50 AM

hmm, just get my City V spec. Currently already drove 450km.. i wonder when should I make the appointment for my 1000km service..

Toyota.

Don't joke.

I tot that only happens with VW

walk in, rejekted.... aiyoh most sc pun macam ni dei......

Not happy with that SC, try another one.

give buffer 2-3 weeks and call in to make appointment..the honda car service is usually fully booked until the next 2 weeks..

I don think there is good sc in malaysia except the bmw and merc, but they charge sky high price


So no need to boycott brand because u almost need to boycott all branded car in malaysia, end up u better just buy a bicycle and maintenance urself without complain

Think again. There are many complaints about merc and BMW SCs in forums also.

at least protong SC still better that this

oh wai...

Have u been to Gleamarie one? Wondering which one is better Setia Alam or Glenmarie.

Never been there so can't give u advice.

I haven't been to the Setia Alam but the one in Glenmarie (Hzn Cars) is the one I've frequented. So far their services have been satisfactory those I have heard of few complaints in the past. The SC along Jln Templer is the most recommended one I've heard from various Honda users.

Small thing like this also need to go service center?

I can't fix my own cars simply because of warranty , otherwise I done a lot myself

I 100 believe I'm much better skilled and higher quality of work than any service centre mechanic

Omg, so there is no good sc in malaysia , so no matter what brand u go end up will dissapointed with after sales service , so ts don just bash on honda, other brand also not that good too

Buy honda, complaint

Buy Toyota, complaint,

Buy Merc, complaint.

Buy VW, complait,

But proton, complaint,

So what u want to buy ? Bicycle ? also complaint

I can walk-in to perform normal service at Perodua. If got issue, they ask me to make appointment. Same case?

first of all,

1. can you drive your car without the windscreen water mist?
2. Does it impose a great danger to your life?
3. Does it leave you stranded?
4. Does it cause fire hazard?

If the answer is yes to one of the question above, then you have every right to complain Honda Malaysia.

However, if the answers are NO, then why you cannot wait till the next service or whenever Honda Service Centers are available????

Impatience is a virtue!

biasalah budaya kita

Eh... it's Patience is a Virtue

I thought this happened for every brand right? Even my car broke down, I will just call car dealer and he helped me to find a trusted third party tow car to help me.

Well, can't really ask the local service center to help you on that in such a short notice. It could be apply only in Malaysia.

Bus 11, AKA walking haha. Maybe complain Kaki. lol

3. ini ialah <insert brand>! what do u expect!?

I have an serious indicator light turned on (brake). walked in to a random sc and got fixed without quetion/warranty. its a perodua.

P2 is the answer

So, u ask TS buy P2
See he complain or not

Most manufacturers (honda, toyota, even BMW) do not take in complaints or trouble shooting requests for weekends. You need to take it in on weekdays except for critical items like brakes or engine or gearbox (windscreen washers are not critical). The reason being is that weekends are extra busy as most would send their cars in for servicing on the weekend. And trouble shooting takes alot of time and once they start, the expectation is to finish it.

Otherwise, you need to send the car in on the weekdays.

I understand about this bro, i am pissed because they won't even have a look at the problem and straight ask me come another day. It's as simple as identify the problem, then arrange appointment. Not giving excuse of shorthanded can't even check your car. I don't even mind to wait 3-4 hours just to wait for them to check. But reject that makes me pissed off.

Bro, at least arrange to have my car checked during that time to identify the problem, i don't mind waiting 3-4 hours for them to check the problem and arrange another time to get it fixed, What pisses me off if i got rejected with an excuse because shorthanded.

You don't get what i mean? if you are in my shoe only you will understand la.

I won't rant just because for the sake of ranting.

And i agree, patience is virtue but not my case.

not boycott, is create awareness.

Good for you bro. Kudos!

1 week or 2 weeks before.

Proton SC gooding..wwalk in anytime also help me settle problem liao

I can only imagine your frustration. But having understand service center operations, if they entertain one customer, it opens the gates for others to demand for technicians to check and fix their car too. So its tough and only can use SOP to say no. Just have to seek understanding lor.

Where is Jayraptor/Sebastian to the rescue??!!

The "strategic" meetings didn't consider after market kah???

who which brand should i get my car in future? any recommend brand ?

how come TS says ALL Honda SC is bad? Based on the story, it's only 1 SC in Klang that he tried sending his car for checking.

So far, the SC I tried are 3 locations in KL/PJ. It is good and better than P1 or P2 but not as good as Toyota. Still, I find it hard to believe you need to make 1 month booking in advance to service your car.

BTW, instead of complaining in this forum, I would advise TS to make an official complain to the Honda Malaysia. This will allow them to do something about it.

Botanic Klang and Actmar , both need to avoid ....

Thanks for your advise, i've already file my complain to Honda, and expecting my reply. and i am not complaining, expressing and create awareness about this.

If their appointment already fully booked of course they have to prioritise their appointment customers.. and if they really not having enough technician to entertain your case and can't confirm to have time for your car of course they will ask u to come on another day or schedule an appointment on another day.. but if it's something serious i agree they have to look into your case asap.. anyway i understand may be the way they convey their message inappropriate and let u felt not being appreciated as their customers.. may be their communication skill need to be polished a bit more.. cheers bro!

I believe it's not just Honda but every time a certain marque have good volume of sales, it's just too many to cope.

Couple of my friends in Honda Malaysia have so many stories to tell about Honda customers & even the staff working inside (not liberty to say)

I'll generalize it, it's pretty much "quite common" (sadly)

Probably because Honda is the number 1 selling non national car now

When I first bought it, only need 2 weeks to make service appointment

I complained and they told me 1 of the SC in PJ under renovation now. That's why I need to make 1 month in advance

grow up and get a life. your so called awareness campaign won't work at all . no one would ever bother about it ...

such a small issue and want to make a scene ? save for urself . learn to stand in ppl's shoe before shout this and that ....

go to Setia Alam branch if u want good experience. actmar ,botanic all need to avoid la...u never visit other brand or only stick to one ? boycott ? pls grow up la

The need to service the Civic turbo so frequently is not helping Honda SC cope. With the Reminder A, Reminder B in addition to 10,000km service interval Honda Civic turbo owners have to service their cars 4-5 times a year based on 20,000km annual mileage when other owners only service 2 times.

For me ita just small issue.. also will not void warranty as its only hose push in back..
Too minor to rant anyway..

Create awareness is good, but its logical they don't have time to fix it for you when becoming no 1 non local car producer.. so your fav acc shop of course do have time.. it settle already right? For me problem solve, that what most important..

This post has been edited by amad108: Jun 2 2017, 08:58 AM

That's y "turbo" is still a problematic features in all cars. We like it when we speed, but when it spoils, it will give us nightmare for sure.

Only Honda appear to this troublesome maintenance schedule for turbo cars. VW turbo cars go for 15,000km maintenance interval.

No cars come out perfect, and all brands will have some after market service blunders, just the degree of pervasiveness and severity; not to mention also of Malaysia's lackadaisical CKD QC. Even premium brands also, and sometime it is just quite comical to see how small matters being blown out of proportion.

Best is to equip yourself with some basic car engineering knowledge to have some idea of self troubleshooting. If internet is just too much to digest, each workshop visit, ask a few questions. That was how i got started.

Because VW engine oil uses high mileage type. In the western counterparts, they can go up to 15,000-20,000 miles due to more favourable traffic volumes, cleaner grade fuel, and less dusty environment.

Some more recent BMW models here also use oil life monitor, maybe not to that weird maintenance scheduling like Honda. Don't understand why can't just bundle the oil filter at each change to make life easier for themselves and the owners.

And then they explode.

Sunday morning... hmm...

The 1.6NA polo also 15,000km interval.

Anyway, assuming turbo = high maintenance is an outdated notion. Only Honda adopt such a convoluted maintenance scheme, probably to squeeze more money out of owners.

And to create more employment for mechanics

I think it's more to do with their inexperience and and fear of turbo cars. Or maybe it was designed by an idiot! There is no logic for Reminder A - oil change, Reminder B- oil change and filter change and C - 10,000km interval because:

1) Oil filter should change with every oil change or the old oil in the filter will contaminate the new oil.

2) At the 10k interval there is nothing to do except visual inspection and checking. It's a waste of the owner's time.

>send airbag change a long time ago
>why are they sending this letter
>check online
>they didn't change passenger side
REEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE


anyway, op shouldn't complain about muh mist tank empty and muh blinker fluids.
i had even worse experience with proton service center.
>bumper got banged up
>they did alignment as the basic service when it doesn't need any
>now the steering is off axis

This post has been edited by shirohamada: Jun 2 2017, 05:28 PM

I hope Honda Sue ts for defamation

Stupid TS. Buy Honda think he is buying Bentley.

U must be some too free uncle everything must be perfect kinda person. U want that? Get yourself a Bentley !

Knn..you drive a s klass like tat go sc also kena reject la! Yours only Honda right? Everyone also wants their car to be attended first so which one should they entertain?

Seriously if non critical issue I would give applause to Honda for standing the ground. Imagine if I made an effort to secure an appointment every person cuts my queue to get serviced I would be really passed.


Worst if I have to delay my appointment. Imagine if you are in the position of those ppl with appointment and Honda allows ur queue to be cut. Think deeper bro . Good job Honda for sticking to their SOP.

And this applies to dentist, hair salon etc as well bro.

15k km lol, that is a joke, u will feel the oil level reduce even clock at 7-8k milage, u wish to go SC often then u go service every 15k

Alot of vw user top up their oil by themself

If this is the requirement from the local VW SC why is it a joke? Don't give me the crap about traffic jam and dust and hot weather as the local SC should have factored all these in. If you want to spend more on shorter interval to baby your car then go ahead. Oil reduce you can top up, not change the whole oil.

This post has been edited by Ginny88: Jun 4 2017, 09:31 AM

So just enjoy ur VW with 15k interval , and then break down more often at side road

How many of my salesman using VW passat , having problem with their engine , my cousin MK6 golf gti need to top at least 1L Fully sync engine oil (RM80-95 if not mistake) for every 6-7k , imagine if he really wait until 15k only go SC changing oil which follow the real interval by SC , wow what will happen to the engine

That might be honda first turbo engine for consumer line , so to be more safe they set the oil life , actually changing oil frequently isn't a bad thing (better than old school interval which request u to change oil every 5k or every 3 month) , just like the VW every 6-7k you feel that the reduce of engine oil to be topup by urself , Civic turbo also clocked around 6-8k Oil Life , i rather they have the sensor to make sure my car is in good condition than go for 15k and then always brake down on side road

that my opinion , if one didn't get used to the honda service interval , they can just skip the car and always get the N/A version

Bro, you are getting me wrong. i don't mind waiting for 3-4 hours to get my car checked. It's not about me complaining on why Honda didn't attend to me first.

At least have my car checked for minor or major repair, then schedule an appointment to get it fixed.

But my case is, they terus say they are busy no time for me.

Hope i clarified. Thanks.

Understand it's not a critical issue, therefore i don't mind waiting 3-4 hours to get my car checked to identify wether is major or minor. Then schedule an appointment to get it fixed.

And from they way you mentioned, they are right by rejecting my car having to be checked? I understand that there is SOP for service and applies to not only Honda but other brands of car as well.

The reason why i am disappointed is because i got rejected and excuse of not being able to check my car because shorthanded. WTF?

Bro, i have a life and of course, i can do better than ranting and complaining. Meaning to say that based on your suggestion, i should just shut up and move along?

This is to raise awareness about how inefficient Honda Malaysia service centre are, and whether or not I success or fail, at least i am trying.

bro, gip chance la. don't say like that. We buy car cheap or expensive. We deserve a decent respect.

The reason why i am ranting is because, major or minor issue on the car, at least have it checked first to identify. i don't even mind waiting because it's not fair for me to sort of "jump que" who am i right? but they rejected me to even schedule for checking. that's why i am disappointed.

I am not that uncle damn free level yet.

Thanks for understanding.

I hope Honda will do anything, waiting still.

https://www.edmunds.com/car-news/tips-advic...g-your-oil.html


https://www.edmunds.com/car-care/oil-life-m...ng-systems.html

think twice for honda .. my new car all dashboard all the signal light problem one by one... now the worst the abs problem

What model?

IF the experiment is base on MALAYSIA condition , i accept , don't compared other country to malaysia , i believe mostly engine oil can be running to more than 15k , that maybe for an N/A engine , for turbo u really have to take more care on it as turbo car heat up more than N/A , why VW didn't have too big problem in germany while in malaysia it just like 4 out of 10 is having engine problem?


Don't say CAR , i'm a bike tuner and as a bike foreman , how many of new scooter EGO LC / NOUVO LC / Even the new Y15ZR didn't change oil for 3 month and when they sending to service , it almost half of the engine oil is less than the original , some even break down their engine after 6 month of usage out from factory (after checking end up is engine oil go zero and piston all jam) , i always told customer change their oil regularly isn't because the oil is getting bad , it's sometime because ur car/bike used to design more "Makan minyak" so u really have to take more care about it , not everyone know how to check oil level for their car , not everyone know to top up 1L engine oil when they found engine oil is reduce , that the reason why they come down with schedule maintenance is to avoid ur car is in good condition without anything happen when in half way of your journey



My Dad Honda accord , been follow the schedule with honda service , so far with 7 year without any major problem
Honda city , 8 year of usage , only break once aircond compressor and tail lamp break switch
Honda Civic FD , 9 year of usage , without any major problem (absorber changed , aircond compressor) sold to a seller with happy face because of everything stil in good condition


sometime we know that the item can be used even it is stil in not rosak condition , but if we maintain within the range it gonna be rosak soon , at least , u can be sleep well at night with your next day long journey

This post has been edited by chongkiatz: Jun 6 2017, 10:19 PM

What you can learn from this experience is sometimes learn to diagnose the problem yourself instead of counting on them. Ok u might not be the handy kind of person but not everything a rocket science just take some of your brain power to figure it out also you gain some knowledge.

Ok, fair enough! Tyen complaint kao,kao to Honda Malysia! This is only a dealer! I would also say some of the Honda sales ppl are worst ! Sales was so good that they don't bother to entertain you when you walk into some of the showrooms! But most my are desperate , die die must must a certain brand and model!

TS, this happens to most SC, regardless of brands. Not all mind you. I experienced the same with my perodua and toyota last time. Once you have large volumes of cars sold, surely your SC will get hammered with all sorts of customers with all sorts of request. They cant be giving priority to anyone who come by and say "hey my car got prob. can check?". Do you know how many 'angry' people are already waiting since 2-3 hours for their turn that day? hence they cant simply entertain ad-hoc requests.

For Honda during peak days you will get turned down if walk in.. (Sat-Sun-Mon) try coming on wednesdays or thursdays as these days have lesser crowds (unless nearing major holiday) and for gawd sake, try give them a call and ask for appointment 1st. It will save you the hassle of being turned down.

Yes, I understand your frustration and the feeling of 'entitlement' but sometimes you just cant get your way by screaming and shouting. just my 2 sen TS

Very new City:(

Just did my first service at Sutera Auto JB. No hassle.
Of course, me being a newbie and a reasonable person, I made a booking first.

This post has been edited by alphaz: Jun 7 2017, 07:50 PM

It is already a known fact that Honda has serious QC issues.

Have a browse around their fb page, most of the time you will see people complaining

Look at all the reviews, the ratings



This post has been edited by JaniceWLV: Jun 10 2017, 12:04 AM

the Steven Yong sounds like TS ....same problems ....

No need read fb, read honda thread in lyn also same.
But when owner complaint, no one reply with hope other people will mislook/forgot it so their thread will look clean, in other word honda melaka dun have QC prob...

This post has been edited by sitescope: Jun 10 2017, 12:51 AM

Ts is exercising his right as consumer. But too many honda fan boy or salesman feel butthurt and attack ts instead. But when gomen service slow this the same person complain bfast lama or you pay their salary. Anyway p2 quite okay since i think the sc is a lot n not too bz.

Tq for the awareness. what did honda official reply to you? did they even reply?

I owned Proton, Honda and Nissan.
All the SC are manned by equally incompetent staff.
Probably the same people that go round and round different companies.

You get better service if the cars are not selling well. I was quite disappointed with Nissan bcos they have few SC and they sold so many Almeras. So they were so busy, hardly got time to really check.

Honda sold many City and Civics. So they are pretty busy too.