Jun 7 2017, 08:38 AM
QUOTE(StevenYWH @ May 31 2017, 06:52 PM)
Think twice, thrice or don't even think about getting a Honda.
Very disappointed with Honda Malaysia service centre literally EVERY service centre.
On Saturday 27th of May 2017, noticed there is no water mist when i pull the lever of the windscreen spray, went and refill but the water leaked out immediately from the water tank.
Then decided to drop by Botanic Klang Service center morning of Sunday 28th 2017 to have it checked. Of course without an appointment, because it happened a night before and reception won't even arrange to have my car checked to find out what's wrong but reject my admission with the reason being that there is only 1 service manager on duty during that period of time and the schedule for the day is full.
So I went to my trusted neighbourhood car accessories shop to have it checked, found out my hose is disconnected therefore the leak happened. As simple as that, they got it fixed in less than 10 minutes.
This is not an excuse even if you are shorthanded, you should already know the average numbers of scheduled or non-scheduled during the weekend. Why didn't expand the team?
So in conclusion, here is my message to Honda Malaysia If you can't cope with any number of services in your service center with or without an appointment.
Don't even bother to start a service centre, Just shut the damn thing and do what you do best, disappoint your customers again, again and again.
I really never encounter a good service ever since I bought the car.
Please.
Do something or I will create an awareness campaign on how insufficient and incompetence your after sales service is! #SayNoToHondaMY #PowerOfDreamsMyFoot
TS, this happens to most SC, regardless of brands. Not all mind you. I experienced the same with my perodua and toyota last time. Once you have large volumes of cars sold, surely your SC will get hammered with all sorts of customers with all sorts of request. They cant be giving priority to anyone who come by and say "hey my car got prob. can check?". Do you know how many 'angry' people are already waiting since 2-3 hours for their turn that day? hence they cant simply entertain ad-hoc requests.Very disappointed with Honda Malaysia service centre literally EVERY service centre.
On Saturday 27th of May 2017, noticed there is no water mist when i pull the lever of the windscreen spray, went and refill but the water leaked out immediately from the water tank.
Then decided to drop by Botanic Klang Service center morning of Sunday 28th 2017 to have it checked. Of course without an appointment, because it happened a night before and reception won't even arrange to have my car checked to find out what's wrong but reject my admission with the reason being that there is only 1 service manager on duty during that period of time and the schedule for the day is full.
So I went to my trusted neighbourhood car accessories shop to have it checked, found out my hose is disconnected therefore the leak happened. As simple as that, they got it fixed in less than 10 minutes.
This is not an excuse even if you are shorthanded, you should already know the average numbers of scheduled or non-scheduled during the weekend. Why didn't expand the team?
So in conclusion, here is my message to Honda Malaysia If you can't cope with any number of services in your service center with or without an appointment.
Don't even bother to start a service centre, Just shut the damn thing and do what you do best, disappoint your customers again, again and again.
I really never encounter a good service ever since I bought the car.
Please.
Do something or I will create an awareness campaign on how insufficient and incompetence your after sales service is! #SayNoToHondaMY #PowerOfDreamsMyFoot
For Honda during peak days you will get turned down if walk in.. (Sat-Sun-Mon) try coming on wednesdays or thursdays as these days have lesser crowds (unless nearing major holiday) and for gawd sake, try give them a call and ask for appointment 1st. It will save you the hassle of being turned down.
Yes, I understand your frustration and the feeling of 'entitlement' but sometimes you just cant get your way by screaming and shouting. just my 2 sen TS
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