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 Honda Malaysia HORRIBLE AFTER SALES SERVICE, After sales service by Honda Malaysia

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pigduck
post Feb 25 2019, 10:18 AM

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QUOTE(K1963 @ May 8 2018, 07:10 PM)
Driving Honda CRV for 13 months, suddenly the battery cannot start.
Honda warranty book stated 24 months warranty. Went to Honda SC to claim new battery, instead Honda change warranty to 12 months.( without notices)
This is the last time buying Honda again.
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Haha yes. Service Centres do NOT follow the service booklet. I have been overcharged at each and every service. Every time I highlight the booklet's costs they'll give some excuse. It's terrible. I feel cheated every time. Sure I get to send my car in for service and usually they'll take 1 day or so.

Once I sent in my car for service and mysteriously, my battery needed changing. I hate talking to them. Also, when you are late for a service choosing to follow mileage instead of month, you get charged a surcharge.

It's such an unpleasant experience. I had a Perodua and they were great throughout the 3 years when my car was under warranty and I was never angry like I am dealing with Honda.


pigduck
post Feb 26 2019, 10:27 PM

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QUOTE(ExCrIpT @ Feb 25 2019, 11:39 AM)
which outlet is that?
they have never dared to do something like that to me.
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Yeah we don't spend hundreds of thousands on a car only to get bad service.
Honda Peringgit Old Klang Road gives me a headache as mentioned - doesn't follow service booklet costs ever. But I can always send whenever I call them.

Honda Section 13 doesn't pick up their phones and when they do it's fully booked.

I suppose fully booked places mean servicing should be better.
pigduck
post Feb 27 2019, 09:44 AM

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QUOTE(cempedaklife @ Feb 27 2019, 06:37 AM)
Not necessarily. You have not have an problem with your car, you worried about drive it safely, you drive in service centre early in the morning without appointment. When you reach, they asked if you have an appointment, you said no. Then they said its fully book. You can leave your car for a few days or make an appointment. And that's its. You didn't even get a chance to describe your problem.
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obv not. i see that my car is due for service and then call to book a spot and make an appt before going in. why woild inwaste precious time juat driving up to a service centre without an appt?. don't judge me. cos u didn't want to listen.

 

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