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 Honda Malaysia HORRIBLE AFTER SALES SERVICE, After sales service by Honda Malaysia

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cempedaklife
post Dec 21 2018, 02:39 AM

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QUOTE(kidmad @ Dec 20 2018, 11:52 AM)
Same goes to me... The service center is literally worst compared to Proton. Anything need to check you can do it during weekdays.. you have to take a day off and go to their service center and check during weekday.. basket who is going to compensate me then? Your car giving me problem and i need to take a day off to check...

Weekends? only minor service allowed... WTF BBQ...
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LOL. Biasa la, mine though 7 years car. Drive in on weekday early morning coz the night before car suddenly jerk and like dunno switch gear.

Ask me izzit normal service, ada make appointment tak, not free have to leave car for a few days, will look at it when free.

Niama, I straight dulan drive to outside workshop. At Least have some mechanic to hear me out la and advise what possible course. This one whatever advice pun tak ada. Straight ask you leave car few days. So free mer
cempedaklife
post Feb 27 2019, 06:37 AM

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QUOTE(pigduck @ Feb 26 2019, 10:27 PM)
Yeah we don't spend hundreds of thousands on a car only to get bad service.
Honda Peringgit Old Klang Road gives me a headache as mentioned - doesn't follow service booklet costs ever. But I can always send whenever I call them.

Honda Section 13 doesn't pick up their phones and when they do it's fully booked.

I suppose fully booked places mean servicing should be better.
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Not necessarily. You have not have an problem with your car, you worried about drive it safely, you drive in service centre early in the morning without appointment. When you reach, they asked if you have an appointment, you said no. Then they said its fully book. You can leave your car for a few days or make an appointment. And that's its. You didn't even get a chance to describe your problem.
cempedaklife
post Feb 27 2019, 03:46 PM

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QUOTE(pigduck @ Feb 27 2019, 09:44 AM)
obv not. i see that my car is due for service and then call to book a spot and make an appt before going in. why woild inwaste precious time juat driving up to a service centre without an appt?. don't judge me.  cos u didn't want to listen.
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not sure what you mean by that.

what i'm referring to is, if you need service to maintain a car, its easy job for them, just follow time and schedule. 10k mileage change this, 50k mileage change that. just follow sheet.

what i'm referring to is, if you expect to get help from them on adhoc issue, like when your car has certain issue and need to be looked at on the same day, goodluck to you mate.

lets say you have gearbox issue, you are not even sure if its safe to drive, you need help on same day, you dont even mind waiting whole day. they dont even serve you, either you leave the car for few days. or you make an appointment for a later date. what do you do? stop driving for a week and wait? laugh.gif

This post has been edited by cempedaklife: Feb 27 2019, 03:48 PM

 

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