Jun 14 2017, 02:00 PM
QUOTE(StevenYWH @ May 31 2017, 06:52 PM)
Think twice, thrice or don't even think about getting a Honda.
Very disappointed with Honda Malaysia service centre literally EVERY service centre.
On Saturday 27th of May 2017, noticed there is no water mist when i pull the lever of the windscreen spray, went and refill but the water leaked out immediately from the water tank.
Then decided to drop by Botanic Klang Service center morning of Sunday 28th 2017 to have it checked. Of course without an appointment, because it happened a night before and reception won't even arrange to have my car checked to find out what's wrong but reject my admission with the reason being that there is only 1 service manager on duty during that period of time and the schedule for the day is full.
So I went to my trusted neighbourhood car accessories shop to have it checked, found out my hose is disconnected therefore the leak happened. As simple as that, they got it fixed in less than 10 minutes.
This is not an excuse even if you are shorthanded, you should already know the average numbers of scheduled or non-scheduled during the weekend. Why didn't expand the team?
So in conclusion, here is my message to Honda Malaysia If you can't cope with any number of services in your service center with or without an appointment.
Don't even bother to start a service centre, Just shut the damn thing and do what you do best, disappoint your customers again, again and again.
I really never encounter a good service ever since I bought the car.
Please.
Do something or I will create an awareness campaign on how insufficient and incompetence your after sales service is! #SayNoToHondaMY #PowerOfDreamsMyFoot
I assumed you have been owning a Honda for quite some time already la since you said you have "literally" been to every service centre to conclude that all of them sucked big time.Very disappointed with Honda Malaysia service centre literally EVERY service centre.
On Saturday 27th of May 2017, noticed there is no water mist when i pull the lever of the windscreen spray, went and refill but the water leaked out immediately from the water tank.
Then decided to drop by Botanic Klang Service center morning of Sunday 28th 2017 to have it checked. Of course without an appointment, because it happened a night before and reception won't even arrange to have my car checked to find out what's wrong but reject my admission with the reason being that there is only 1 service manager on duty during that period of time and the schedule for the day is full.
So I went to my trusted neighbourhood car accessories shop to have it checked, found out my hose is disconnected therefore the leak happened. As simple as that, they got it fixed in less than 10 minutes.
This is not an excuse even if you are shorthanded, you should already know the average numbers of scheduled or non-scheduled during the weekend. Why didn't expand the team?
So in conclusion, here is my message to Honda Malaysia If you can't cope with any number of services in your service center with or without an appointment.
Don't even bother to start a service centre, Just shut the damn thing and do what you do best, disappoint your customers again, again and again.
I really never encounter a good service ever since I bought the car.
Please.
Do something or I will create an awareness campaign on how insufficient and incompetence your after sales service is! #SayNoToHondaMY #PowerOfDreamsMyFoot
I owned a City for 5 years and now an Accord for 1 year and from day 1 when you send your car for the first 1000KM service, they would have already told you "no walk ins on weekend" and here you are -.-
Tailou, you think you paid a Rolls Royce's price for your Honda meh? You expect the entire service centre to put on hold everything and attend to you while putting the rest of the people who took the effort to make an appointment and waited in the centre for their cars to be done ah? Be considerate can mou.
A bit, a bit complain. A bit a bit complain.
If really unhappy, sell away your Honda and buy a BMW lor and let me tell you this la... BMW also the same thing la, when I sent my F10 for service or check ups, still also have to wait.
Honda by far can be considered as the better ones in Malaysia already. At least they have never failed to get my car done within the promised 1 hour time frame and the waiting lounge is quite comfortable.
.... and one more thing ah, please don't compare those bawah pokok mechanic and authorized centres la. how to compare, one has SOP to follow while the other is basically "everything goes".
apala you.
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