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 Honda Malaysia HORRIBLE AFTER SALES SERVICE, After sales service by Honda Malaysia

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lil_flank
post May 31 2017, 08:14 PM

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QUOTE(StevenYWH @ May 31 2017, 07:33 PM)
Problem solved but need to create awareness about Honda Malaysia's inefficiency.
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I fully support u. If Honda still dont improve on their QC and service center but just focus on their sales, sooner or later many customers will jump over to other car makers. Such a good opportunity for Honda when Toyota had screw up, now Honda is heading to self destruction.
lil_flank
post May 31 2017, 09:21 PM

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QUOTE(chongkiatz @ May 31 2017, 09:11 PM)
Please tell me which brand SC is good in malaysia
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So far i only been to two which is Actmar Klang and Setia Alam. Actmar klang not tat good. Setia alam still ok but both are not up to my expectation.
lil_flank
post May 31 2017, 09:56 PM

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QUOTE(StevenYWH @ May 31 2017, 09:28 PM)
I stay Andalas, botanic is the nearest. Actually i just need them to at least have a look and identify, then make appointment for repair at least but instead terus ask me fo fly kite.
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My both rear windows sometimes cannot wind down. This issue started when i bought the car. I feedback to Actmar everytime i bring the car for servicing. They only just applied oil and do not want to teardown the window to take a look. Only Setia alam teardown the window to check.
lil_flank
post Jun 1 2017, 07:49 AM

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QUOTE(StevenYWH @ May 31 2017, 10:10 PM)
What model u driving bro, at least Actmar got put oil. LOL.
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Honda city E spec 2015. Already put 3-4 times.

This post has been edited by lil_flank: Jun 1 2017, 07:50 AM
lil_flank
post Jun 1 2017, 12:28 PM

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QUOTE(jepakazoid_82 @ Jun 1 2017, 11:24 AM)
Have u been to Gleamarie one? Wondering which one is better Setia Alam or Glenmarie.
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Never been there so can't give u advice.
lil_flank
post Jun 13 2017, 08:17 AM

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QUOTE(MasBoleh! @ Jun 13 2017, 08:10 AM)
So after tear down and checked, what they found?
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Nothing. They say i seldom wind down the rear windows so the window sticks on the rubber seal. But i do not hear anyone have this issue on their Honda city.
lil_flank
post Jun 13 2017, 09:28 AM

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QUOTE(boxer07 @ Jun 13 2017, 09:24 AM)
I do have this issue .so everyday I will wind down all Windows
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Finally, someone has the same issue as mine, lol..
Yeah, i frequently wind down all windows so it doesnt get stuck. Seems like this is the temporary solution.

Tomorrow i am going to Actmar Klang to complain on my disc rotor. 2 months ago, i ask them to check my brakes coz got random screeching sound. They advise me to change both front brake pads and skim both front disc rotor. After changing, there were no screeching sound on the brakes. But last month, i noticed one of my disc rotor on the right side have a deep circular scratch. Tomorrow i am going to Actmar again to see what they have to say. Hopefully they can change a new disc rotor but i doubt so. Most likely they will just skim the disc rotor again, zzz..

This post has been edited by lil_flank: Jun 13 2017, 09:35 AM
lil_flank
post Jun 13 2017, 09:42 AM

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QUOTE(boxer07 @ Jun 13 2017, 09:37 AM)
initially I thought power window motor faulty .after trying for 10mins ,it works again .
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Yeah, exactly. But it only happens to both my rear windows. Both front are ok. How about u? I wonder is it related to my llumar tint. Do u use any tint?
lil_flank
post Jun 13 2017, 09:43 AM

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<double post>

This post has been edited by lil_flank: Jun 13 2017, 09:44 AM
lil_flank
post Jun 13 2017, 01:51 PM

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QUOTE(boxer07 @ Jun 13 2017, 09:53 AM)
on rear as well if not mistaken.  I'm using raytech 4mil tint
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I am also 4mil but is Llumar t4-50.
lil_flank
post Jun 13 2017, 01:53 PM

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QUOTE(MasBoleh! @ Jun 13 2017, 10:27 AM)
Wah they willing to help you. I complained the same problem to my hometown Honda SC. The answered I got was, we have checked it and it is fine. It is mmg like that. doh.gif
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Setia Alam is better, they teardown and check. But Actmar from my 1st till 3rd servicing never help me check.
lil_flank
post Jun 14 2017, 11:01 AM

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QUOTE(idoblu @ Jun 14 2017, 09:24 AM)
Had my Honda for 6 years now. So far Honda SC is the best I have encountered in terms of speed. 90% of the time, its done in one hour.

If you expect instant service without an appointment, then try your neighborhood's mechanic instead. Everybody must wait their turn at SC

Wait till you service a Peugeot. A simple oil change can take a full day with 90% of that time spend waiting for -

1. France to wake up
2. mechanics on their tea break
3. other cars to be fixed before they get to yours, nevermind yours is just a simple oil change
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Now in Actmar servicing center. Appointment at 9am but had to wait 1.5 hour for my number to be called. Require them to check why my rotor disc have a deep circular scratch. This was after i changed both my front brake pads and skim both front disc rotors in Actmar a month ago.
The SC said it could be cause by stone or metal went in so need to check 1st. Need 1 or 2 hours to check coz many people is here even though it is a WED, zzz..

 

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