Called cs for the missing 'enhanced benefit' cash back, they said will check and credit back in the next month statement

should i get anything from the last rm500 top up also ?

i think should have another 2% rebate for online & e-wallet category, u may call cs to appeal

any news on the additional enhanced cashback?

1. Performed RM1000 reload on TnG after 8th Sep
No additional RM10 cashback

2. Performed RM2500 reload on TnG before 8th Sep
Received RM50 bonus cashback

need to call them lodge a complaint of missing cb.
ask them check and credit bck

Guys, RHB has a MAJOR SYSTEM ISSUE!!!

I spent only RM55 on Petrol before 7th of Sep. This is because I couldn't go to my preferred station in time to buy the TnG reload pins.

Then I spend RM250 after the 7th of Sep to maximize the "new version" cashback for Petrol.

In total, I got just one posting for Petrol: CASHBACK PETROL MYR 36.60

At the same time, by the 7th of Sep, my spend was below RM2.5k, so I shouldn't be getting 12% cashback for my RM55 transaction, based on their T&Cs.

Looks like the configutation is still based on the OLD system, not new system. What a collosal mess-up from RHB.

Not to mention missing online cashback for the new methodology.

This post has been edited by contestchris: Sep 25 2025, 10:48 AM

oot
my smart account even worse. nvr able to capture credit card spending and need to argue with them every month then only give me the extra interest. 😅

Touchwood my Smart Account doesn't have any issues

Wouldn't you only have gotten RM36.6 cashback for petrol (since its 12%)? Where did RM50 come from?

You are right, RM50 is for the BONUS category. Let me correct it. I had RM36.60 in mind but copied the wrong figure.

This post has been edited by contestchris: Sep 25 2025, 10:49 AM

In that case I don't see any issue.

The RM2.5k is not from 8 Sep, it is 'statement amount' on your statement date (which I assume is 3k).

The transactions under old system are from before 8 Sep, but the qualification (minimum spend) is only calculated on the statement date (otherwise you'd get ridiculous stuff like the first 2.5k of spend do not get 12% because you haven't hit the limit at time of spend).

In their example, it was explicitly stated that you had to hit the RM2.5k before the cutoff date. Maybe I am mis-remembering.

This post has been edited by contestchris: Sep 25 2025, 10:52 AM

Marketing/product team can give example, backend team can do different maybe. I never checked the example in detail, just follow what others here recommend.

RHB CB FAQ

refer to example 2, you don't need to hit RM2.5k before the cutoff date to get 12%. The example given only achieve RM1540 before cutoff but still can get 12% for petrol.

And i got full cb even though i didn't hit RM2.5k before the cutoff date. The only flaw is they didn't award the extra enhanced cashback for transaction after cutoff date if we already receive full cashback from old CB tier, like what everyone facing now.

Received cash back of RM 50 with RM 1160 spending before 8th Sept. Never knew how to calculate but happy with the cash back.

I spent 2.4k only also can get rm100 cb. lol

But happy time has ended... Now back to the complicated (at least to me) CB calculation.

That 2400 is b4 8Sept or total statement.

Is not complicated - here's my summary:-
Use RM250 petrol at shell (RM30 cashback)
Reload ewallet/online RM500 (RM10 cashback)
Pay RM250 TNB bill (RM10 cashback)
The rest top up to RM3000.

Groceries/overseas IMO not worth it - groceries 5+% easy to obtain from other cards generally (effective cashback rate is 4% for groceries/utilities and 2% for ewallet/overseas).

I believe topping up to 3k can be done by purchasing TNG ewallet reload pin.

In the end is RM50 cashback for 3k spend. Which is basically Affin Duo level.

This post has been edited by LostAndFound: Sep 25 2025, 08:23 PM