is ptptn payment or insurance payment not counted as qualifying trxn?
i did lazada top up 700, insurance 200, ptptn 100 but am missing cashback for online category
Credit Cards RHB Credit Card, Open discussion/frustration with RHB CC
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 Nov 27 2025, 11:36 AM
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Junior Member
9 posts Joined: Mar 2022 
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Nov 27 2025, 01:38 PM
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All Stars
65,264 posts Joined: Jan 2003
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QUOTE(min_infinity @ Nov 27 2025, 11:36 AM) is ptptn payment or insurance payment not counted as qualifying trxn? probably because ptptn is govti did lazada top up 700, insurance 200, ptptn 100 but am missing cashback for online category  |
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Nov 27 2025, 01:53 PM
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Senior Member
2,544 posts Joined: Sep 2011
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QUOTE(kenloh7 @ Jun 23 2025, 10:42 AM) Shell App doesn't get 12% via Shell Visa card, even though statement wrote the Shell station name. Just checking, if this is still the case where adding the RHB Shell cc to the Shell app still not entitled for the 12% cashback?Thanks |
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Nov 27 2025, 02:45 PM
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Senior Member
3,874 posts Joined: Jul 2005
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QUOTE(min_infinity @ Nov 27 2025, 11:36 AM) is ptptn payment or insurance payment not counted as qualifying trxn? make a complaint ask them to check and credit the missing cb.i did lazada top up 700, insurance 200, ptptn 100 but am missing cashback for online category they count it wrong again. it's stated very clearly in the t&c. while PTPTN is a gov trx, it does not quality for any cashback, but it should be part of total spend (tier). |
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Nov 27 2025, 03:30 PM
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Junior Member
9 posts Joined: Mar 2022
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QUOTE(sjz @ Nov 27 2025, 02:45 PM) make a complaint ask them to check and credit the missing cb. thanks, will do.they count it wrong again. it's stated very clearly in the t&c. while PTPTN is a gov trx, it does not quality for any cashback, but it should be part of total spend (tier). |
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Yesterday, 09:46 AM
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#10446
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Junior Member
191 posts Joined: Mar 2018
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QUOTE(babysotong @ Nov 10 2025 @ 09:10 AM) I adopted the following way to resolve the cashback issues: 1. Lodge a complaint or case with Call Centre 2. Upon incorrect and non responsive, I write in to Customer Adovacy department. Provided them the sequence of event and gave them a deadline that if I dont hear within 5 working days, I shall escalate to BNM Results: Cashback issue solved and missing cashback credited Customer advocay email address: customer.advocacy@rhbgroup.com QUOTE(deanccs @ Nov 23 2025, 09:41 PM) Send them above email , received cashback within 3 working days Is this with regards to the enhanced cashback that is missing?issue resolved. when there are changes to the TERMS AND CONDITIONS for SHELL VISA CREDIT CARD EFFECTIVE 8th Sep2025? This post has been edited by yongs90: Yesterday, 09:48 AM |
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Yesterday, 05:02 PM
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#10447
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Senior Member
1,324 posts Joined: Jan 2003 From: Kepong 
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i have been missing cashback for utilities since the new tnc started
i missing any info? paying rm3000 via tnb and pump shell petrol every month only receive cashback for petrol rm30 but no cashback for utilities did i miss any information? no cashback for tnb? |
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Today, 04:04 PM
Show posts by this member only | IPv6 | Post
#10448
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Senior Member
3,085 posts Joined: Dec 2007 
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QUOTE(Darren @ Nov 28 2025, 05:02 PM) i have been missing cashback for utilities since the new tnc started Go through the last page or two & you'll see that you're not the only one.i missing any info? paying rm3000 via tnb and pump shell petrol every month only receive cashback for petrol rm30 but no cashback for utilities did i miss any information? no cashback for tnb? |
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