usually after receive the approval SMS, need wait how many days to collect the card at branch ?

This post has been edited by sjz: Jan 28 2021, 02:54 PM

i didn't wait for the call and straight collect the card at branch.
apparently the card had arrived 2 weeks ago and the branch just don't bother to make a call.

no answer despite numerous call to branch and their call centre, so i straight try my luck and collect it

after 2 weeks of collecting the card from branch, suddenly received a phone call from branch, informing me my card is ready to be collected.

i was like

1st class service by rhb

This post has been edited by sjz: Mar 13 2021, 11:45 AM

probably around 1 to 2 weeks after the SMS can straight go branch collect.

for my RHB-Shell card, they automatically block all bigpay transaction.
although i enter the correct TAC SMS but RHB still decline it, as confirm with BigPay.

call the horrible customer service number for days and finally get someone to answer the phone call, was told their system flag it as high risk and hence block.

and will restore it soon.

but same problem persist.


Long story short, after almost 2 weeks and multiple calls to rhb, everytime they will tell you it will be resolved within 1 hour, 6 hours or 24 hours (different officer diff response), but nothing at all, bigpay still non usable.

until finally i told them this is my last call to rhb, the next call or email will be to BNM, only they solve the problem.

now can reload bigpay using rhb-shell card

This post has been edited by sjz: Mar 15 2021, 11:59 AM

yup..
they should do it this way instead of blocking the transaction straight..

only managed to reach them after numerous call..
among so many banks i have experience with, this is easily THE most incompetent bank.

even Affin answer their phone call within few ring.

This post has been edited by sjz: Mar 15 2021, 08:24 PM

we can only conclude tat RHB pardigm is very efficient.

but definitely NOT others branch, esp the branch i collect my card at which doesn't call me at all and only call me 2 weeks after i collect my card (>1 month after card approval).

and by having such bad apples branch in your bank with a cust service hotline that is forever NOT answering just simply exhibit the standard of a bank.

on the 10% cash back for new card.
anyone tried on utilities tnb.
whether entitled or not?

Can get your transaction desc?

TNG E-WALLET ECOM
or
TNG WALLET E-COMM

This post has been edited by sjz: Apr 24 2021, 10:24 PM

statement cycle

as if 100k?

even if 100k your utilization of credit is low, other bank will approve too

This post has been edited by sjz: May 8 2021, 10:42 AM

i think can try call them to reduce unused limit and reapply again..
but utilisation of credit is quite important factor when they approve card

RHb is not one of the worst but THE worst...

why on earth did they force cust leave a phone number for call back after wait for some time but NEVER call back?
you can't keep holding as the system will cut you off

This post has been edited by sjz: May 9 2021, 10:46 AM

leave your phone number X times, hopefully 1 CS will call you back.

alternatively, call the Report Lost Card section CS (tested confirm answer very soon ) and grumble to them, might work sometime.

This post has been edited by sjz: May 9 2021, 03:07 PM

you should call CS directly to check with them.
if no answer, since its RHB, just send them a secure message in online banking.
they'll take their time to reply within 3 days.

just got the Shell extra cb 18% for May.
from the trend, it seem like the 50k quota is depleted somewhere between 17/5 and 21/5.

as my 17/5 transaction still got 18% while 21/5 transaction have no 18%.

my last shell transaction 17/6.
hopefully still get.
its getting more competitive and cb may deplete earlier due to more card holders

This post has been edited by sjz: Jun 18 2021, 10:00 AM

they tell me they can only change the statement date AFTER you clear all outstanding statement balance.

after clear the outstanding, drop them a secure mail and they will do it.

don't bother to call them, noone will ever answer the damn phone

This post has been edited by sjz: Jul 9 2021, 08:58 AM

in rhbnow.
secure mail.
they know its you and no need further verification

Fuel Up Offer
Spend a minimum cumulative
Eligible Transaction of RM50 at
Shell Select Stores and/or Shell
Station.
Each Eligible Cardholder can only
win maximum one (1) time per
Campaign Month

Shell 18% extra cash back.

since the term cumulative
it doesn't mean every transaction need to be at least RM50 right?

what if RM30 x 5 = RM150?

This post has been edited by sjz: Sep 15 2021, 09:57 PM

you cancelled the rhb shell card?
any better card around?

imo, their competitor i.e. SC are cards that deserved to be cancelled first..

This post has been edited by sjz: Oct 13 2021, 09:51 AM

my problem is i did not receive the email statement like usual on 27th for Oct.
unable to view thru their website.

so how am i going to see the statement?

their cust svc is not answering the phone as well.

already sent them a secure email request for email of statement, else will report to BNM

This post has been edited by sjz: Nov 1 2021, 07:49 PM