Called cs for the missing 'enhanced benefit' cash back, they said will check and credit back in the next month statement

i think should have another 2% rebate for online & e-wallet category, u may call cs to appeal

Missing enhanced cash back that i reported last month, still not reflected in latest Oct statement, called cs again and wait another statement cycle again.........

pity their cs handling all these missing cash back calls

Same here...I reported an unauthorised unknown online shopping charges two months ago, but haven gotten the refund..
I called last week and sarcastically telling them if customers have to wait for max 120 working days
Waiting so long and really disappointed

This post has been edited by tomu: Oct 27 2025, 09:59 AM

Customer advocacy replied email and promised the missing enhanced cashback will be credited into my next cc statement, look forward to check the statement few days later