Lowyat.NET -> Finance, Business and Investment House -> Credit Cards, Debit Cards, Prepaid Cards and Loyalty CardsCredit Cards RHB Credit Card, Open discussion/frustration with RHB CC
|
|
 Nov 18 2025, 12:05 PM
|
 
Senior Member
3,871 posts Joined: Jul 2005 
|
QUOTE(ronnie @ Nov 18 2025, 08:04 AM) finally raise an email to Customer Advocacy and BNM for missing Sep cashback you haven't get yours Sept missing cb yet? a few including mine already get Ongking liked this post
|
|
|
|
|
|
Nov 18 2025, 06:18 PM
Show posts by this member only | IPv6 | Post
#10422
|
Senior Member
6,417 posts Joined: Jun 2005
|
QUOTE(sjz @ Nov 18 2025, 12:05 PM) you haven't get yours Sept missing cb yet? I also haven’t, ytd only email to advocacy with the report ID that I raised in September via live chat. But, I haven’t complaint to BNM yeta few including mine already get |
|
|
Nov 18 2025, 11:18 PM
Show posts by this member only | IPv6 | Post
#10423
|
Senior Member
6,009 posts Joined: Feb 2007  
|
QUOTE(andrekua2 @ Nov 18 2025, 08:57 AM) PBB the most celaka bank ever... they all had KPI to hit. One time applying car loan die2 must sign cc application only can proceed. I wanted to walk away but give face since mom buying car from cousin. Instead I cancelled my visa signature on the same day and it ensure my cc application will be rejected straightaway. Never encounter this before lol, my agent helped me to get loan approved by looking for bank for me,I was never physically there with the agent, only submitted all the docs that required to get my housing loan approved. PB i just apply for quantum, i wanted lounge access but VI probably hard to get, I'm eyeing UOB PME, if it ever get approved perhaps i will try to get VI instead. CC can be useful if you can control spending. |
|
|
Nov 20 2025, 10:28 AM
Show posts by this member only | IPv6 | Post
#10424
|
|
Senior Member
6,417 posts Joined: Jun 2005
|
After email to advocacy, finally received the correct missing cashback for RHB Shell n Shell-i Sep25 month
|
|
|
Nov 21 2025, 09:35 AM
|
Newbie
7 posts Joined: Feb 2015
|
Customer advocacy replied email and promised the missing enhanced cashback will be credited into my next cc statement, look forward to check the statement few days later sg8989 liked this post
|
|
|
Nov 23 2025, 01:10 PM
Show posts by this member only | IPv6 | Post
#10426
|
Junior Member
258 posts Joined: Feb 2008 From: Kedah 
|
missing the utility cashback 250 over 10 again. . For tnb app payment and tm unifi app payment. Last month due to pba. This month due to tnb? 253.3 total.
+Another 35.15 tnb ec bangsar also.  Izzit tnb payment we need to use card physically at tnb counter for cashback entitlement? Thanks in advance. |
|
|
|
|
|
Nov 23 2025, 01:52 PM
Show posts by this member only | IPv6 | Post
#10427
|
Junior Member
904 posts Joined: Nov 2014
|
QUOTE(nicklim17 @ Nov 23 2025, 01:10 PM) missing the utility cashback 250 over 10 again. . For tnb app payment and tm unifi app payment. Last month due to pba. This month due to tnb? 253.3 total. Yeah, it's entitled.+Another 35.15 tnb ec bangsar also. Izzit tnb payment we need to use card physically at tnb counter for cashback entitlement? Thanks in advance. My Utility CB (TNB & Unifi) also missing for Oct '2025, and I had called twice for this, and just now that CS said will be credited into my Dec's statement along with the missing Sep's CB This post has been edited by ideaplus: Nov 23 2025, 01:54 PM |
|
|
Nov 23 2025, 04:32 PM
Show posts by this member only | IPv6 | Post
#10428
|
|
Junior Member
507 posts Joined: Nov 2021
|
Just receive my rhb cash back but how come all wrong calculated..
|
|
|
Nov 23 2025, 07:13 PM
|
Senior Member
1,065 posts Joined: May 2016
|
QUOTE(sg8989 @ Nov 23 2025, 04:32 PM) Just receive my rhb cash back but how come all wrong calculated.. me too, still got many logic wrong in the CB algorithm system. the cashback for petrol is wrong, it just calculate 5% from rm100. while other is based on 3K percentage. and for petrol posting on statement date will bring forward next month CB?   This post has been edited by xiaoxiaoshen: Nov 23 2025, 07:19 PM |
|
|
Nov 23 2025, 09:41 PM
|
|
Junior Member
16 posts Joined: Dec 2012
|
QUOTE(babysotong @ Nov 10 2025, 09:10 AM) I adopted the following way to resolve the cashback issues: Send them above email , received cashback within 3 working days1. Lodge a complaint or case with Call Centre 2. Upon incorrect and non responsive, I write in to Customer Adovacy department. Provided them the sequence of event and gave them a deadline that if I dont hear within 5 working days, I shall escalate to BNM Results: Cashback issue solved and missing cashback credited Customer advocay email address: customer.advocacy@rhbgroup.com issue resolved. |
|
|
Yesterday, 10:20 AM
Show posts by this member only | IPv6 | Post
#10431
|
|
Junior Member
267 posts Joined: May 2020
|
QUOTE(deanccs @ Nov 23 2025, 09:41 PM) Send them above email , received cashback within 3 working days Good, it seems the complaint need to be escalated to Customer Adovacy department to get it resolved. Normal channel of lodging with Customer Service won't work for this cashback issueissue resolved. |
|
|
Yesterday, 06:26 PM
|
|
Newbie
32 posts Joined: Jun 2016 
|
QUOTE(deanccs @ Nov 23 2025, 09:41 PM) Send them above email , received cashback within 3 working days Previously called 2-3 times to follow up Sep cashback , and the latest is customer service says will credit @ Dec statement.issue resolved. Without any report number. can I email to Customer Adovacy department to complaint about it ? |
|
|
Yesterday, 09:33 PM
Show posts by this member only | IPv6 | Post
#10433
|
|
Junior Member
267 posts Joined: May 2020
|
I have a question.
For those having RHB VS card, do you get cashback for Jompay transactions? RHB also revised the TnC for RHB Shell Card (so-called enhanced benefits) but the TnC for RHB VS remains unchanged. |
|
|
|
|
|
Yesterday, 09:35 PM
Show posts by this member only | IPv6 | Post
#10434
|
|
Junior Member
267 posts Joined: May 2020
|
QUOTE(Zhangyi27 @ Nov 24 2025, 06:26 PM) Previously called 2-3 times to follow up Sep cashback , and the latest is customer service says will credit @ Dec statement. The best is for you to retrieve the case number by calling Customer Service or Contact Centre. This will add more "meat" when you write-in to Customer Adovacy and later on, if need to escalate to BNMWithout any report number. can I email to Customer Adovacy department to complaint about it ? |
|
|
Yesterday, 11:38 PM
|
|
Junior Member
16 posts Joined: Dec 2012
|
QUOTE(Zhangyi27 @ Nov 24 2025, 06:26 PM) Previously called 2-3 times to follow up Sep cashback , and the latest is customer service says will credit @ Dec statement. normal customer service are useless , just escalate to them Customer Adovacy department with attached your affected CC credit card statements cash back issue and threaten them will report to BNM if this cashback issue not resolved Without any report number. can I email to Customer Adovacy department to complaint about it ? as they are scared of getting fined from BNM no need waste time to report to normal customer service This post has been edited by deanccs: Yesterday, 11:38 PM |
|
|
Today, 12:27 AM
Show posts by this member only | IPv6 | Post
#10436
|
|
Junior Member
507 posts Joined: Nov 2021
|
QUOTE(Zhangyi27 @ Nov 24 2025, 06:26 PM) Previously called 2-3 times to follow up Sep cashback , and the latest is customer service says will credit @ Dec statement. I called cs but i request for report no, and report no is given.Without any report number. can I email to Customer Adovacy department to complaint about it ? |
| Change to: |  0.0171sec
 0.36
 6 queries
 GZIP Disabled
Time is now: 25th November 2025 - 07:48 AM |
Quote