Here Is Where You Can Check On Warranty Issues And Complaints On How's The Guys Over At C-Zone Been Treating You. We Will highlight Your Comments To Our Weekly Meetings. Bear In Mind That We Will Try Our Best To Accommodate Your Requests But At Times Our Hands Can Be Tied. Scenarios Where Distributors / Principals Delaying Your Warranty Process. Holidays And Etc. Must be Taken Into Account As Well.

Here is A Sample Format On What You Can Do When Posting Onto This Thread.

FOR RMA ISSUES

1. Technical Job Sheet Number ( i.e : 8766553 )
2. Item On Warranty ( i.e : Seagate 250Gb Sata Hdd )
3. When Was The Item Sent ( i.e : 25.04.2008 )
4. Problem Faced With It ( Hard Disk Drive Cannot Be Detected )
5. Checking On Status / Issues ( i.e : Need To Check On Status Because It Has Been 3 Weeks Since I Sent It / Received The Item But Problem Still Not Resolved )

FOR COMPAINTS

1. Specify Day / Time / Person ( So We Can Trace The Sales / Technical / Warranty Personnel )
2. What Was The Problem ( i.e : He / She Was On The Phone All The Time )
3. What Would You Like To Have Changed ( i.e : He / She Should Have Been More Polite Etc. )

I want to ask something. Is Czone doing some sort of service like helping ppl to RMA their HDD? I dont mind to pay service charges for it because i dont have my own transport to send the HDD to seagate RMA centre. The hdd itself is under warranty as checked at seagate website.

i bought a set of cpu system from czone last saturday (9/8/08)..when i got home i realise the sticker of the processor that people usually stick on the front of the casing is missing..the sticker come with the processor in the box right?how come i didn't get mine?

i know that this thread/post will not draw any attention from anyone, or anyone really give a damn about what i'm gonna post. Oh well, in my desperate times, i'll give it a try.


Dear C-Zone staff/workers/supervisors/technician/whomever is concern

i sent my PSU for warranty after 2 week plus from the date i bought it, due to buzzing sound and flickering on my monitor screen. the PSU is brand new, out of the box
Initially i was planning to chip out more money and change but the person in c-zone asked me to send for warranty
therefore this my receipt's particular. Was told to wait 2-3 weeks


FOR RMA ISSUES

1. Technical Job Sheet Number: EXT (Reference Doc:40831)
2. SRV#: LW4-3672
2. Item On Warranty: COOLER MASTER 500 WATTS PSU
3. When Was The Item Sent : 2-8-2008
4. Problem Faced With It: Buzzing sound, monitor flickering, screen freeze
5. Checking On Status / Issues: i have called 7 times and i always get the same answer

a. not yet not yet
b. 1 month 1 month
c. 2-3 weeks, 2-3 weeks
d. its in the factory, we dont know anything, you wait lo

-the reason i post this here is

1. can i know the status of the psu, life's is very difficult without a pc.
2. can i know when will my PSU be back, or at least tell me the status, i'm practically begging to know how's my PSU is doing, (my past experience with overclockers shop in low yat was, i sent my graphic card for warranty, and until now (6 years) still haven't come back), i don't want this to happen again

3. please, anyone who can help me please help, i really liked c-zone and i dont like to be cheated again in low yat, everytime buy something from low yat, then if got problem, ppl there like dont care and ask you to pay more and stuff. Some sales person dont even wanna look at you and ask you to f*** off and we have to practically beg to ask what is wrong with the things we bought. Note that we are the customers but we have to be treated like dogs when go to low yat and ask about something that we bought with our money

i know that i'm not an expert in computer hardware and stuff, but that doesn't mean we customers be treated in such a way. basically is like slaughtering a dumb passerby.

i really appreciate any help which can be offered by anyone.
i sincerely apologize if this post offended anyone.

This post has been edited by rzeznikj: Aug 13 2008, 09:54 PM

rzeznikj : Your item is ready for collection.
rhima : I would need more details.Help me to help you

This post has been edited by scooticus: Aug 20 2008, 01:06 PM

thanks alot

kudos to all c-zone staff for their prompt action, my pc is up and running

thanks again for C-Zone

Why this topic is closed without any reply?

My bad actually,

I have just rejoined back the forums and decided to reorganize all threads to make way for a more proper thread for various issues. I overlooked that there is a warranty thread in existence. Will look into your posts.

Update : Correction : It was me who closed the thread to make way for this one. Kindly use this thread for future rma and complaints so we can track and try to solve issues under one thread. Your previous postings has been looked into and corrected as we speak.

---

Added on August 22, 2008, 1:23 pmUpdate, I'm having a personal friend who will drop by later this week to help us on a module for our website for rma status checking. Fingers crossed.



This post has been edited by scooticus: Aug 22 2008, 01:23 PM

Thanks.

Please make sure that you answer to the query before closing a thread and leave the customer hanging. It was left unsolved for so long that I've got my item back.

When I was there to collect my item, no action was done and the same girl was on the phone. So, yeah. I waited for her to finish her "important" conversation about "movies and some gossips" for about 5 minutes before I was finally entertained.

As you can see, we are upgrading our website and training the staff services from time to time in hopes to try and resolve issues.

updates on rma checking through our website is now complete and we do have a support line via support@compu-zone.com for all issues. I hope that this is going to be a tool in which everyone would utilize should there be any issues.

As I have mentioned, I do appreciate feedback regardless the issue in hand. Thanks again. Then again, rome wasn't built in one day. So i hope that benefit of the doubt can be given to me as I am working in and out to make things better.

I see the e-mail is a great move, although it is quite common in the current IT world. My question is, how long will you guys take to answer a enquiry through e-mail? The e-mail is updated live and your staff will look into the matter straight away? Or will only open the e-mail account when free?

we check our e-mails whenever possible or in 2 hour intervals from 12 to 8 pm daily. Warranty online checks will be updated every day at 12 pm thus anything new that comes back from the suppliers / principal after 12pm will not be updated on the same day. It will be shown in the records the following day.

We tried real time rma monitoring but sadly due to backbone security reasons. We have decided to go against it and to proceed with the schedule above.

Hi, would like to check the warranty status of my xpertvision HD 2600XT.

1. Technical Job Sheet Number - SRV# is LW4-3472
2. Item On Warranty - Xpertvision 2600XT 256MB DDR3
3. When Was The Item Sent - 13-07-08
4. Problem Faced With It - Faulty fan, very very loud sound because it's loose.
5. Checking On Status / Issues - I would like to know if it is ready or not yet to pick up. Apart from that, it would be nice if I could be informed on whether the unit was exchanged for a new unit or simply have the fan replaced.

Will pick it up soon if it's ready. Thanks.

[ awh86 ] SRV# is LW4-3472 : ready for collection

i set up a rig laz year n now de Asus P5B mobo NIC not function so i would like to ask if i bring it for warranty,how long ll it takes as i need to use my pc...thanx.

cancel my complaint after scooticus help me out regarding the Q8200

This post has been edited by maevox: Nov 29 2008, 10:01 AM

Hi. I bought a Forsa 9800GTX+ last Tuesday but it keeps on giving me lock ups on low temps (62c) with all drivers (Nvidia, directx) updated and even tried old version. I have 2 pci-e 6 pin connectors connected. I have 550w so power shouldnt be an issue.

I need to change asap since i am simracing competitively and lock ups are the last thing i need while racing. Im looking to change to Asus 4850. I'll pay the difference of course.

The prob is I bought it last Tuesday and 1 to 1 change can only be done within one week. Since you guys are going renovation and only be opened again on Thursday, can I still do 1 to 1 change??

TQ

Hello i bought my PC from compuzone if i am not mistaken end of 2005 and recently i think my XFX 7800GTX has died on me if i am not mistaken it's on lifetime warranty, any ideas? thanks in advance.

- Nevermind -

Bump

I bought an ATOM PC (mobo + ITX casing) on Sunday.

Discovered yesterday that the PSU fan not working. Then got burning smell from PSU after a few hours. Then i checked the PSU and found the fan like stuck and won't move at all. The system is still ok, but i didn't use it after that.

What time you guys close shop? I'm sending it back today evening after office hour....*sigh*...damn mah fan......why u guys sell me non working things lah!! Potong stim already...i wanted to start Bit Torrenting today...

Can get 1 to 1 exchange on the spot?? I dun want to go back again....

This post has been edited by Matrix: Dec 9 2008, 12:31 PM

1. Technical Job Sheet Number - SRV# is LW4-4701

2. Item On Warranty - Gigabyte ATI RADEON HD3870XT

3. When Was The Item Sent - 18.11.2008

4. Problem Faced With It - Canot Display

5. Checking On Status / Issues - I would like to know if it is ready or not yet to pick up.

Checking out my RMA status for my Gigabyte-P35-DS3 Rev 2.1

1. Technical Job Sheet Number: EXT (Reference Doc: 7874)
2. SRV#: LW4-5023
2. Item On Warranty: Gigabyte-P35-DS3 Rev 2.1 Motherboard.
3. When Was The Item Sent : 19/12/2008
4. Problem Faced With It: No Power, Bios can't be updated (will revert back to the last flashed bios)
5. Checking On Status / Issues: Just checking out to see if this would be ready to pick up a week earlier.

Im here just want to say that i sent my ASUS Maximus II Formula two months ago..im not saying i didnt get the item back..i did collect the mobo after waited for a month...during the RMA i never received a call about the RMA status..my friend got a call more than 10 times to pick up his item when he RMA his item in different shop..

I tried the online checker...it always show "your item is not ready"..i typed any number it also display the same sentences..

if the online checker has already been fixed..just ignore my complaint

by the way..i like c-zone ...reasonable price that's the reason i bought my mobo..

Peace

1. Technical Job Sheet Number : LW4-5175
2. Item On Warranty : Asus P5B motherboard
3. When Was The Item Sent : 5/1/09
4. Problem Faced With It :Cannot boot
5. Checking On Status / Issues :Need to check if the motherboard ready to collect

FOR RMA ISSUES

1. Technical Job Sheet Number: 6122
2. Item On Warranty: ASUS EN7300GE 256MB/PCIE/DDR2
3. When Was The Item Sent : 28 March 2009
4. Problem Faced With It: Spoilt and malfunction
5. Checking On Status / Issues: Need To Check On Status Because It Has Been more than 2 months Since I Sent It

My name: Ivan
h/p: 012-2629677

Hi,

just would like to check the status of my RMA

1. Technical Job Sheet Number ( 6338)
2. Serial No : SN0745407280
2. Item On Warranty ( i.e : Gigabyte GA-P35--DS3 )
3. When Was The Item Sent ( i.e : 16.04.2009 )
4. Problem Faced With It ( Motherboard cannot load into windows )
5. Checking On Status / Issues ( i.e : Need To Check On Status Because It Has Been 6 Weeks Since I Sent It )
6. Contact No : 012-213 5886

Tq

This post has been edited by iman_210: Jun 4 2009, 04:14 PM

how fast is the restoration if i comlaint here?

This post has been edited by ekudz: Dec 24 2009, 02:36 AM

May I to know the BIOSTAR motherboard how long the warranty to the manufacture?
I purchase the motherboard since 2007 and keep the receipt.
Thanks

Hi C-Zone.

My name is Saiful .. i bought ur pc last year on Dis. On November 6th i think my HD suddenly not working and i sent the HD to ur service center inLowyat. It took almost 4 weeks until they called me to inform Hd replaced and this is when i called up and asked. 1st they said need to take another 2 weeks so i really piss off!! i spoke to Miss San ( i think ). Then after 1 week Miss San called up and said can get my Hd. When i checked warranty already expired 2 days ago.

I asked Miss San how if my Hd having problem again but no warranty, 1st she said nothing can do so i was pissed off again because because of C-Zone late respond i got my Hd late and this is after i scolled them on the phone. Then she said gave me 1 week warranty.

Now the story my Hd not working again.. come on C-Zone whats the deal here. Here the details.

1. Technical Job Sheet Number - NONE
2. Item On Warranty Seagate 500gb 72000 SN : 9QM997BT
3. When Was The Item Sent - sent for replacement Nov 5th - received back 5th Dec
4. Problem Faced With It ( Hard Disk Drive Cannot Be Detected )
5. Checking On Status / Issues - i need a solution!!

Ive been checking in forums local and international they said mostly 500gb Seagate Hd is problem... if this is true then why the hell u guys sell the Hd. I want this issued to be resolve or not i will complaint it to SKMM,MCMC etc.

U dont know how much data ive lost on the 1st problem.. then after i collected back the data now problem again.

I want solution and dont give me reason that nothing u can do .. this is ur product!! if i used it and problem after warranty i can accept but its under your warranty and because of the delay the warranty expired. please dont make me think that this a scam ur customer how to expired the warranty. I did asked them just replace another Hd but nooooo .. they need to check 1st. then said no stock.. common laa... 500gb no stock.. u make me laugh.. if i 160gb is reasonable!!

Then u guys just replace with another Hd .. that simple!! NOW I WANT REPLACEMENT but not SEAGATE !!

Ive check and my HD is 5 years warranty but WHY when i check on SEAGATE.COM it shows my warranty got another 4 years. My HD only can be use for 3 days after i reformatted and change the SATA cable..
If u change my HD on 6th Disember 2009 it suppose to be 5 years right for the new 1 ..
I want this problem to settle A.S.A.P !! I will go to your shop after this and please dont give me crap about no warranty .. u can see within the SEAGATE website!! i will post this also inside LowYat.net..

Please contact me ASAP - email me 1st then i give u my contact number!!
ekudz@streamyx.com , ekud6881@yahoo.com.my

for ekudz,

Im a a regular @ czone, so i know a bit of warranty thingy of them. Mostly for the warranty, some parts are cover 3 yrs or 5 yrs warranty, the shop will cover for 1 YEAR warranty only, and mostly the shops at lowyat do the same.

I think for your case, their meaning is out of warranty for their shop that cover, but if the item u pruchase at there out of the 1yr warranty and u looking for help, they still got do the warranty, but with some service charges.

And for the replacement, in my experience their shop only do 1 to 1 replacement for purchase within 1 week, out of that is all send for warranty.

Hope this helps

Thanks Nagato,

but i hope person in C-Zone could clarify it with my problem ..

i got hard disk problem...my laptop didn't detect it...in the properties...it read my hard disk as RAW...what should i do...Ijust bought this hard disk a month ago...

I have this Logitech mouse I bought about 1 1/2 year ago. USB receiver suddenly stopped working overnight. Is this where I ask about warranty?

"Shop warranty" was for 1 year. I'm hoping I have Logitech's longer warranty.

This post has been edited by frega: Jul 10 2010, 06:23 PM

What I want to say here, the C-Zone services was really bad..Because of what?
Here is my story:

I have send my GC GigaByte 9600GT to the service center at level 3 about 3++ month ago..Their technician told me that my GC need to repair because of blue screen & display sometimes disappear/black screen.. So, I agree to repair it..After that, I still not received any call from them that told me about the GC was completed repair. On 13 August 2010, I try to call the services center number to check the status for the GC & they told me my GC was ready to be collect. How come they never contact me when the GC was completed repair.
On saturday morning (14 August 2010), I have go to service center to collect my GC & pay RM20 for the service charges..When I go back & try my GC on my PC at home..I'm really frustrated when I found out that my GC still have same problem How come they never tested before give back the customer..That was not right thing..Are they really working or not? I will not pay anymore for service charges..I felt disappoint as the customer..I have waste my time & cost (paying parking fees) just only to take the GC..What are your opinion about this?What I should do now? Please advise

Good Day,

@man_revolution,

1. We do not have any service center located on the 3rd floor.
2. Our call logs on the system indicates that we have made attempts to call you but there was no answer.
2. Testing for the items from warranty can be requested before collection as items are shipped directly from the respective manufacturer. Hence we do not temper with the items. It goes direct to you.
3. Should the items claimed is not working as intended after testing, we would offer replacement directly from the local distributor.All is required is just a few working days. Unless if the items has been deemed Obsolete in which it's neither available on shelves anymore or no longer produced.
4.It is wiser to call us up and give us full details on the rma number, your contact number so that we can resolve your issue as soon possible.

hi scooticus,

Can i noe more on service difference with other competitors like customer training, ordering, installation and also Miscellaneous services?
i need this info because i am doing and assignment for this website. thanks alot.

I have a question. I'm about to buy an item from LYN member. He have the receipt but couldn't give it to me because the receipt got another items of his. The question is; can I use the photocopy of the receipt to claim the warranty from czone & RMA?

Dear CZONE and whom this may concern,


First of all I believe with long term business relationship. As you treat customer well, customer would continue to come back. And I don't like to hurt any of your staff too.

I have bought over RM3k stuff from CZONE this week and going to be >RM4k and deserve a much better service than not recognizing the mistake to replace the faulty motherboard in less than a week. Worst the motherboard (m/b) is an 2nd hand or display unit. This happen on 26Dec. Believe it or not below are fact that CZONE may find all kind of excuse to deny it.

1. Used m/b and sold as new. Obvious from wear box, open RC Bluetooth, missing item in standard package.
2. Realize there might be quality issue, I went to swap another one, but to my disbelieve it was open unit too(worst w/o anti-static bag).
3. Mistake for recommending incompatible memory
4. The replaced m/b was faulty where it would give jet sound on CPU fan (much like those in server room).
5. 27Dec sent back & wait few hours & require next day. Then 28Dec confirm it is incompatible memory & mentioned was normal for the noise from AMD fan. So bought new compatible RAM & bought new CPU cooler and want to assure there is no obstruction with memory. He said no problem. Also confirm way of assemble (direction).
6. 29Dec sent back due to CPU fan connector on m/b failed to power up CPU fan & CZONE confirm the issue and refuse to swap new m/b but ask for RMA instead. Worst sales guy accuse me wrongly assemble cooler & void memory warranty due to CPU fan obstruction to memory & cause heat sink looser whereas all I have is follow instruction exactly and CZONE have not follow instruction (at least from picture).
7. I agree for a m/b replacement this Sat (appointment) but not happy for not willing to swap a new one but to the original open unit.
8. I further bought 2 more items (now it is over RM4k) just to prove that I would come back to buy thing from CZONE but with condition. If this is not fix well to my satisfaction, this complaint is just the beginning.

As you can see, there were too many mistakes from CZONE. Not to mention time, driving & stress for going through this.
I would continue to seek alternative right like more propagation, to NCCC, news reporter or even legal action if necessary. Of course there is also attitude problem with CZONE staff. I'm experienced enough to tell if you are lie or not. I don't point out your mistakes/ lies, doesn't mean I don't know.



Regards,
tbb

---

Added on January 2, 2011, 11:45 pmHi all,


Happy New Year 2011 and just want to inform that the case is closed with the help from CZONE staff, Mr Kay & Mr Moo.

Thank you.


Regards,
tbb


This post has been edited by tbb: Jan 2 2011, 11:45 PM

very disappointed with C-zone price and staff la...

went on saturday to purchase a laptop
N5010 - 3743SG - 15” to be exact
The price list there stated with Win 7 HP
so when check the item the staff says only comes with Free DOS
After he check the system and he said printed wrongly
Ask him to check with ah boy (who was there at the moment)
He said this is set by Scoot

He won't do anything to help me
Terrible...i am a long time customer with C-zone
since when they just opened the corner shop run personally by scoot, ah boy and ah teng.
This is what they give me now...

very happy with with c-zone staffs..

This post has been edited by arunesh27: Jan 10 2011, 06:20 PM

Hi Czone,

I bought an Intel Atom Motherboard from your outlet way back in September 2009. The mobo went dead recently. No response. I have tried swapping the Power Supply unit and it still won't work.

As stated in your receipt, "All Hardware Comes With 1 Year Limited Warranty". As it is already 2 years from the purchased date, I assume the warranty is no longer covered at your outlet.

I would somehow like to clarify the following matters for warranty claim procedures:

1) Intel provides 3 Year Limited Warranty for the mobo (as printed on the box). But your outlet only provides 1 Year Limited Warranty. Can i still proceed to claim warranty?

2) Should i decide to send this mobo back to your outlet for warranty claim, will i be charged for the service? If yes how much?

3) Or do you prefer that i liaise directly with Intel Customer Support for warranty claim.

Thanks C-Zone.

Czone,

I bought a P8P67 Pro Motherboard on 9th January, so I was wondering when I can come and exchange the motherboard for a B3 revision one as well as the faulty network port which went dead a month ago.

So, I would like to know what the procedures of the exchange.

1. Is it a one-to-one exchange at the shop or a RMA , which I have to wait.

2.Since I bought my entire rig there, i should bring the receipt for the entire rig for the exchange?

3. Any other things to be done/brought there for the exchange apart from the motherboard and the receipt?

just to ask, do czone accept 0% credit card installment payment? i want to buy customize desktop. thanks

why so long no reply?! =o=

Hi,

Just want to ask about warranty.

Will the warranty cover if the PSU damaged by lightning strike.

It is Gigabyte Superb 720W PSU...

Thanks.

Bought a graphic card Nvidia GTX 460 1GB from C-Zone last month. Exactly 1 month time the GC kaput already. Send back to C-Zone said fastest time is 3 weeks to 1 month plus to repair. This is way too long for my 1 month old card. Asked them if i can send to the distro straight away to speed things up. They said can't. Have to go through their stupid process. From Digital Mall to Lowyat = 3 days. Lowyat to distro = 3 days. Wait for repair god knows how long. Then Lowyat to Digital Mall = 3 days again. All they care about is selling the product and not after sales service. Bad experience will never buy from C-zone again.

but u bought a sapphire hd6950 from c-zone again...and sold to me..now the gc tak sampai 3 hari rosak!!!!!!!! now email many to c-zone oso no respond....

just be patient ok.................

I bought a roccat kave from czone in dec 2010 and now the right side speaker is not working. After consulting with roccat support team they say that it's a hardware defect and asked me to exchange my product with czone as it's under 2 years warranty and there is no service center in malaysia. So what i would like to know is that i'll just bring my roccat down to czone with the resit and i'll get a new roccat there and there? I'm asking because i'm currently not in KL and would like to confirm everything before i commit the trip.

Nobody in c-zone will answer u because c-zone is the most poor service in the world !!!

I bought a Lenovo Y480 from Evernew during the PC Ekspo in Mid Valley last Month. when i went back and use it found out the battery is faulty. Talk to the service center in setapak after 2 days, they told me need to wait for availability of stocks as they want to change a whole new set for me even the laptop itself.Inform me 1 week later stock is at Lowyat and i need to go there. I endure 1 hour of jam and wait 6 hours for the staff in the shop to download the software in the new laptop and it turns out an error. Staff told methis is a new product as just out from factory and first time install. Then they ask me come back tomorrow.....I was like at the end of my words. Today,
1.Waste my petrol as stuck in jam 1 hour juz to reach
Lowyat
2.First thing send to Wangsa Walk then inform me 1 week later need to go Lowyat. Then go Lowyat wait for the staff to fix my laptop for 6 hours then said need to get back to me by tomorrow
(Waste my Holiday time)
3.Paid RM18 for parking (Waste my money).

What a great day. Today cant be much better

Share my experience...

Bought CPU/MOBO/RAM a week ago....then after 1 week (the 8th day), the RAM gone bonkers and crash my PC....confirmed it's RAM problem since i tested with another stick.

Went to C-ZONE and told the guy my problem. He changed a new stick for me on the spot.....went home and test...runs fine...happy....BUT...

The stick he changed for me seems to be ready to sell to another customer (i am not sure lar, looks like it, since he put it on counter seems like ready to pack to another customer before i barge in). The customer walked off elsewhere...probably didn't see...

I pity the dude who took my faulty RAM....hey, not my fault!!! Or maybe i am wrong and that RAM is not for selling...(but i doubt it)....good luck to that other guy....he'll be going back to C-ZONE soon....

This post has been edited by Matrix: Jun 5 2012, 10:29 AM

As for me. I had been rma my gc 3 times. 1st the gc got artificial(random dotted on screen)
Then the rma gc malfunction. Send back, after 1 month, the give me the same exact gc i send before. Their said the gc has been repair lah, blablabla.
Then I send back, because the problem still exist. They tried to my rig because lack of power ,etc.
After their test my gc for 12 hours, now they figure my gc has problem. now the gc in rma

hello, yesterday i bought the g56jr , however, your sales reps stated the price is 3899, n i saw Your twitter.. it stated rm3199.. I demand explanation..
Name of sales rep : ...
Date 30/mac/2014
Time 1.30pm
Item obtained : g56jr n260h alienware mouse (rm139)

This post has been edited by aizax007: Mar 31 2014, 01:17 PM

* update.

i received my gc and tadaa. I received EXACT same gc from them. They said the gc has been repair, not replace (although i know they just change the fan cooler)

And yes, same problem presist, 0_-

Update
Problem solved

i bought a set of cpu system from czone last saturday (9/8/08)..when i got home i realise the sticker of the processor that people usually stick on the front of the casing is missing

bought ASUS GPU GTX70 from A-One plus more than a year ago

Supplier sticker show from Servex (M) Sdn Bhd

Send warranty on 12/8/2018 to A-One plus, after 10 days said already sent to ASUS, ask again said supplier, no screw or anything was even open by the supplier/ASUS, just mentioned plug in can detect and no blue screen case close...

i come collect the same day to collect and have fee of rm30.00 and ask to resend again, i said did you guys or supplier test the cards with software confirm is stable, later of the day start sending pictures and videos testing said the GPU no problem, and mentioned 3D mark only can run test by ASUS...it should be done earlier, it seems taking customer stupid...

I said this your method of business after sales service, then the lady, guess the owner daughter said you can go warranty yourself with supplier or ASUS since i do not trust them...

I had sent warranty so many things this is the fastest response with a lot excuses...

Today called servex for warranty, was referred to Highpoint, she said they only do Acer, i said was refer to by Servex Customer Service...later she said I was shouting..

I already being referred to the whole world....

The senior maybe, just called and was surprised that the dealer A-One plus do such thing to customer with ASUS product supply by Servex...he said send warranty and mentioned his name...

Really a challenge to go there since opening hours Monday to Friday 9 to 6 pm

Post here to let people know certain people of after sales service....