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 Warranty & Complaints, Rant Rant Rant

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NewGUY
post Aug 28 2018, 06:03 PM

On my way
****
Junior Member
515 posts

Joined: Jan 2003
From: Currently in Selangor



bought ASUS GPU GTX70 from A-One plus more than a year ago

Supplier sticker show from Servex (M) Sdn Bhd

Send warranty on 12/8/2018 to A-One plus, after 10 days said already sent to ASUS, ask again said supplier, no screw or anything was even open by the supplier/ASUS, just mentioned plug in can detect and no blue screen case close...

i come collect the same day to collect and have fee of rm30.00 and ask to resend again, i said did you guys or supplier test the cards with software confirm is stable, later of the day start sending pictures and videos testing said the GPU no problem, and mentioned 3D mark only can run test by ASUS...it should be done earlier, it seems taking customer stupid...

I said this your method of business after sales service, then the lady, guess the owner daughter said you can go warranty yourself with supplier or ASUS since i do not trust them...

I had sent warranty so many things this is the fastest response with a lot excuses...

Today called servex for warranty, was referred to Highpoint, she said they only do Acer, i said was refer to by Servex Customer Service...later she said I was shouting..

I already being referred to the whole world....

The senior maybe, just called and was surprised that the dealer A-One plus do such thing to customer with ASUS product supply by Servex...he said send warranty and mentioned his name...

Really a challenge to go there since opening hours Monday to Friday 9 to 6 pm

Post here to let people know certain people of after sales service....

 

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