Dear CZONE and whom this may concern,


First of all I believe with long term business relationship. As you treat customer well, customer would continue to come back. And I don't like to hurt any of your staff too.

I have bought over RM3k stuff from CZONE this week and going to be >RM4k and deserve a much better service than not recognizing the mistake to replace the faulty motherboard in less than a week. Worst the motherboard (m/b) is an 2nd hand or display unit. This happen on 26Dec. Believe it or not below are fact that CZONE may find all kind of excuse to deny it.

1. Used m/b and sold as new. Obvious from wear box, open RC Bluetooth, missing item in standard package.
2. Realize there might be quality issue, I went to swap another one, but to my disbelieve it was open unit too(worst w/o anti-static bag).
3. Mistake for recommending incompatible memory
4. The replaced m/b was faulty where it would give jet sound on CPU fan (much like those in server room).
5. 27Dec sent back & wait few hours & require next day. Then 28Dec confirm it is incompatible memory & mentioned was normal for the noise from AMD fan. So bought new compatible RAM & bought new CPU cooler and want to assure there is no obstruction with memory. He said no problem. Also confirm way of assemble (direction).
6. 29Dec sent back due to CPU fan connector on m/b failed to power up CPU fan & CZONE confirm the issue and refuse to swap new m/b but ask for RMA instead. Worst sales guy accuse me wrongly assemble cooler & void memory warranty due to CPU fan obstruction to memory & cause heat sink looser whereas all I have is follow instruction exactly and CZONE have not follow instruction (at least from picture).
7. I agree for a m/b replacement this Sat (appointment) but not happy for not willing to swap a new one but to the original open unit.
8. I further bought 2 more items (now it is over RM4k) just to prove that I would come back to buy thing from CZONE but with condition. If this is not fix well to my satisfaction, this complaint is just the beginning.

As you can see, there were too many mistakes from CZONE. Not to mention time, driving & stress for going through this.
I would continue to seek alternative right like more propagation, to NCCC, news reporter or even legal action if necessary. Of course there is also attitude problem with CZONE staff. I'm experienced enough to tell if you are lie or not. I don't point out your mistakes/ lies, doesn't mean I don't know.



Regards,
tbb

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Added on January 2, 2011, 11:45 pmHi all,


Happy New Year 2011 and just want to inform that the case is closed with the help from CZONE staff, Mr Kay & Mr Moo.

Thank you.


Regards,
tbb


This post has been edited by tbb: Jan 2 2011, 11:45 PM