Here Is Where You Can Check On Warranty Issues And Complaints On How's The Guys Over At C-Zone Been Treating You. We Will highlight Your Comments To Our Weekly Meetings. Bear In Mind That We Will Try Our Best To Accommodate Your Requests But At Times Our Hands Can Be Tied. Scenarios Where Distributors / Principals Delaying Your Warranty Process. Holidays And Etc. Must be Taken Into Account As Well.

Here is A Sample Format On What You Can Do When Posting Onto This Thread.

FOR RMA ISSUES

1. Technical Job Sheet Number ( i.e : 8766553 )
2. Item On Warranty ( i.e : Seagate 250Gb Sata Hdd )
3. When Was The Item Sent ( i.e : 25.04.2008 )
4. Problem Faced With It ( Hard Disk Drive Cannot Be Detected )
5. Checking On Status / Issues ( i.e : Need To Check On Status Because It Has Been 3 Weeks Since I Sent It / Received The Item But Problem Still Not Resolved )

FOR COMPAINTS

1. Specify Day / Time / Person ( So We Can Trace The Sales / Technical / Warranty Personnel )
2. What Was The Problem ( i.e : He / She Was On The Phone All The Time )
3. What Would You Like To Have Changed ( i.e : He / She Should Have Been More Polite Etc. )

rzeznikj : Your item is ready for collection.
rhima : I would need more details.Help me to help you

This post has been edited by scooticus: Aug 20 2008, 01:06 PM

My bad actually,

I have just rejoined back the forums and decided to reorganize all threads to make way for a more proper thread for various issues. I overlooked that there is a warranty thread in existence. Will look into your posts.

Update : Correction : It was me who closed the thread to make way for this one. Kindly use this thread for future rma and complaints so we can track and try to solve issues under one thread. Your previous postings has been looked into and corrected as we speak.

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Added on August 22, 2008, 1:23 pmUpdate, I'm having a personal friend who will drop by later this week to help us on a module for our website for rma status checking. Fingers crossed.



This post has been edited by scooticus: Aug 22 2008, 01:23 PM

As you can see, we are upgrading our website and training the staff services from time to time in hopes to try and resolve issues.

updates on rma checking through our website is now complete and we do have a support line via support@compu-zone.com for all issues. I hope that this is going to be a tool in which everyone would utilize should there be any issues.

As I have mentioned, I do appreciate feedback regardless the issue in hand. Thanks again. Then again, rome wasn't built in one day. So i hope that benefit of the doubt can be given to me as I am working in and out to make things better.

we check our e-mails whenever possible or in 2 hour intervals from 12 to 8 pm daily. Warranty online checks will be updated every day at 12 pm thus anything new that comes back from the suppliers / principal after 12pm will not be updated on the same day. It will be shown in the records the following day.

We tried real time rma monitoring but sadly due to backbone security reasons. We have decided to go against it and to proceed with the schedule above.

[ awh86 ] SRV# is LW4-3472 : ready for collection

Good Day,

@man_revolution,

1. We do not have any service center located on the 3rd floor.
2. Our call logs on the system indicates that we have made attempts to call you but there was no answer.
2. Testing for the items from warranty can be requested before collection as items are shipped directly from the respective manufacturer. Hence we do not temper with the items. It goes direct to you.
3. Should the items claimed is not working as intended after testing, we would offer replacement directly from the local distributor.All is required is just a few working days. Unless if the items has been deemed Obsolete in which it's neither available on shelves anymore or no longer produced.
4.It is wiser to call us up and give us full details on the rma number, your contact number so that we can resolve your issue as soon possible.