Is their math correct, I kind of confuse how they did to the bill. Basically I paid after upgrade[9 March 2021] to fiber and now they need to refund me the amount I paid+cagaran.

 unifiBot.html ( 54.9k ) Number of downloads: 16


This is the chat I have with unifi CS. Probably A little bit rough as I really concern of overpaying.

This post has been edited by jerry123939: Apr 10 2021, 12:31 PM

23/3/2021 - you have made a payment of RM 73.15 on the old account, and there is an overpayment. The overpayment will be refunded via check. And your old unifi account was officially terminated on 21/3/2021 which is 2 weeks after the unifi fiber installation. It was a little late for that period.

On my old unifi account, it only took only 5 days to close the old account after installing Unifi fiber. After my old account is terminated, my home phone number that has been entered into the modem can be used because the process has been completed within the 5 days. (The period given to terminate the old account is up to 14-21 days.)

From what i see, u have 2 account. 1 for your old unifi lite account and another 1 is your fiber account. Your old account will automatically terminate once your fiber account is activated and the extra money will return to your by cheque.

For your new account, you need to start fresh.

Is there something wrong with Unifi today? My Netflix keeps saying sorry network error when playing movies and it’s connected with Ethernet

My Facebook also have a lot of trouble to load

Guys, I want to ask something. Last month I upgraded from Streamyx to Unifi since it's finally available in my taman but yesterday, my speed got downgraded from 100Mbps to 1Mbps suddenly but the upload speed remains 50Mbps. So, I contacted TM and asked them to refresh but still the same and suddenly it is fixed around 2AM like that so I contacted them back and they said it's probably the router. The router probably could not handle high traffic and usage. I'm currently using the TP Link AC1200 provided by TM. They asked me to upgrade to Wifi 6 router their chipset is much more better and can handle heavy usage. Is it true tho that it's the router's fault ? I really want to upgrade anyway but asking for a confirmation first.

This post has been edited by HariszKilz: Apr 10 2021, 02:41 PM


Attached thumbnail(s)

I don't think the speed is due to router. As what you can see from speed test, ur line drop to 1Mbps and ping increased intil 100ms++. Probably is the line. Non related with wifi 5 or 6 router issue

Not router's problem. TM rerouted the traffic for whom connected via ibse02.bat (BATU). My kampung is also affected but problem resolved around the same time.




Attached thumbnail(s)

If no one is using the internet/wifi at that time then it shouldn't go down all the way to 1 mbps by itself.

I asked CS about the termination of my old account, they said it will be terminated once process is done on their side. I won't bother so much after that.

How about you? You told them to terminate or it will dissolved itself after everything is done.

U sure is automatically terminated or need to request?

by itself

Thanks for the replies guys. I think that it was TM fault's too because my friend in the same taman also facing the same problem like me but he didn't even use internet that much. I just hoarded around 1.2TB usage this month. That's why I think that the CS might be right because of the usage. Strange that TM didn't mentioned a thing about their rerouting. Anyway, do you guys think investing for a Wifi-6 router is good ? I'm currently aiming for Asus AX55. My house is a single storey house and only 4 people currently using the wifi. Only me is hoarding the wifi at maximum usage. Others just use Youtube and Netflix only.

I can blame it on TM now. They still charge me on unifi lite even I upgraded to fiber until the day the account dissolved itself. Do you told by anyone or u get the info from e-mail or their TnC policies? In case TM blame on me, I can report to MCMC with prove. TQ

I was told by the installation, he said the process of migrating from an existing phone number to Unifi fiber takes up to 14 days, so I expect the process of terminating the old account takes 14 days. Only after my old account is terminated within 3 days, then my existing phone number can be used on the unifi modem

During the transfer period, did they charge money on the old account?

No

I used average 2TB per month. No issue at all.

If you're using stock router than just replace it, otherwise you won't see much difference unless you have devices that support wifi 6.

Usage?!
I want to purchase AX55 just because of the looks but don't have usb ports.
AX56U have usb port but looks ugly.

I see. I don't really mind the Wifi 6 since none of my device supports it but I plan to upgrade to an AX PCIE card soon. I see that it has a good chipset and ram compare to the one TM provided. Also, the AC1200 turns on very very slow. Huhuhu

Yep. My usage is pretty high this month since I formatted my PC and need to redownload everything. Hence the 1.2TB usage. Usually it's only around an average of 500GB per month.
You're right about the USB port but I don't mind because I never bother to use it ever since the Streamyx days. AX56U design disturbs me a bit and the price is very expensive. Add a little bit and you could get an Asus Tuf AX3000.

Hi guys does anyone have issues with WhatsApp video call lagging? It's happening on my mom's phone which is Oppo A53. I am using Unifi 100 Mbps and recently changed to my own router but the issue still persists. I have already reinstalled the app and even cleared the phone system settings but the issue is still there. The video call lagging is only on some contacts. I hope someone could help me with this. Is it possible for me to bring the phone to the oppo service centre for this kind of issue since it is under warranty?