QUOTE(elroses @ Mar 5 2019, 10:16 AM)
https://www.channelnewsasia.com/news/singap..._medium=twitterSG gonna implement cancellation fee towards riders. As expected, riders feedback are disastrous. Instead of attacking grab, they vent their anger towards driver. Usual replies are such "if driver cancel then we get $4?" "There's a cancel button so it's up to us to choose our driver suka hati" "what if the driver is the one who asks us to cancel?" "driver suka2 cancel can, we cancel kena punish?!"
Then this one comment crack me up. He said that drivers should not accept booking when they are not even dropping off current passenger yet. Guy doesn't even know the concept of b2b. Such a privileged person.
Your thoughts?
About driver asking rider cancel, who should cancel actually, its pretty grey area sometimes. Rider feel that driver cannot accommodate their requirement thus driver should cancel, while driver feel rider is being ridiculous and they should cancel
B2B accept booking before dropping is kinda a hit and miss. For me the most ideal condition will be dropping and picking up at the exact same place, which is quite impossible other than those general public places, mall, lrt stations etc.
Its understandable that the frustration of rider, when they saw that their driver went to drop off other place, sometimes take a long time due to entrance problem, bad route, or rider cant find location etc. They thought a direct driver will be faster (maybe they are wrong). But this one will be all about grab algorithm.