Hi everyone. I am GrabAlpha (recruiter), all the info below are basic knowledge of how to be a GrabDriver.
Grab (formerly known as GrabTaxi) is a technology company that offers wide range of ride-hailing and logistics services through its app in Southeast Asia, specifically in Malaysia, Singapore, Thailand, Vietnam, Indonesia and the Philippines. As of July 2016, the number of drivers registered in the network was over 350,000, and the Grab app was downloaded onto more than 19 million mobile devices across Southeast Asia.
How to be a GrabDriver?Sign up here:
https://www.grab.com/my/driver/car/Ensure that you have taken picture of your IC, ehailing PSV License, your personal face picture, and Latest Car Insurance Policy (your name must be stated in the policy) for upload purpose.
OrSign up with GrabAlpha (specialise on recruiting new driver. Does not need to go to GC centre for activation) (usually training will be provided in whatsapp group)
Driver rules of conduct, How to use the driver apps, Driver manual, online training will be given once registered.
Driver Eligibility-21 years old or above
-Full Malaysian license (no ‘P’) + Malaysian IC
-Car manufacturing year 2012 or newer, minimum Myvi/Axia (economy)
-Ehailing PSV License (Go for ehailing PSV class at driving school (1 day), book for exam (1 hour 60 questions), then apply Ehailing PSV license from JPJ office after exam exam (within 10 mins).
Rejected Car List» Click to show Spoiler - click again to hide... «
Perodua Kelisa
Perodua Viva
Perodua Kancil
Perodua Kembara
Perodua Kenari
Inokom Atos
Inokom Matrix
Renault Kangoo
Proton Wira
Proton Iswara
Proton Gen 2
Proton Savvy
Proton Satria Neo (2 Doors)
Proton Waja (Only rejected in Sabah)
Kia Spectra/Naza Spectra
Kia Sutera/Naza Sutera
Kia Picanto/Naza Picanto(Old model 2007-2010)
Honda CR-Z (2 Doors)
Hyundai Getz (Old model 2007-2010)
Hyundai i10 (Old model 2007-2010)
Chevrolet Aveo (Old model 2007-2010)
Changan Era CM8
2 Doors Vehicles
Taxi vehicles / Personal Advertised vehicles
https://www.grab.com/my/blog/driver/car/gra...rs-per-segment/ Eligible cars for 6-seater» Click to show Spoiler - click again to hide... «
BMW 2 Series Gran Tourer
Citroen C4 Grand Picasso
Chery B14
Chery Eastar
Chery Maxime
Chevrolet Captiva
Chevrolet Orlando
Citroen Grand C4 Picasso
Ford Everest
Ford S-MAX
Honda BRV
Honda Freed
Honda Odyssey
Honda Stream
Honda Stepwagon Spada
Hyundai Grand Starex
Hyundai Santa Fe
Kia Citra/Naza Citra
Kia Carnival/Kia Grand Carnival
Kia Ria/Naza Ria
Kia Rondo/Naza Rondo
Kia Sorento/Naza Sorento
Mazda 5
Mazda 8
Mazda Biante
Mercedes Benz R-Class
Mercedes Benz V-Class
Mitsubishi Grandis
Mitsubishi Outlander
Mitsubishi Pajero
Nissan Elgrand
Nissan Grand Livina
Nissan Serena S-Hybrid
Nissan X-Trail
Perodua Alza
Perodua Arus SUV
Peugeot 5008
Peugeot Traveller
Proton Ertiga
Proton Exora
Ssangyong Rexton(Check 5 or 7 seater)
Ssangyong Stavic
Subaru Exiga
Suzuki APV
Toyota Alphard
Toyota Avanza
Toyota Innova
Toyota Ipsum
Toyota Fortuner
Toyota Previa
Toyota Sienta
Toyota Estima
Toyota Rush (Check 5 or 7 seater)
Toyota Vanguard
Toyota Vellfire
Toyota Wish
Volkswagen Cross Touran
Volkswagen Sharan
Weststar Maxus G10
Chery Transcom***
Ford Transit***
Kia Pregio***
Maxus V80***
Nissan Urvan***
Toyota Hiace***
***only applicable for 6-seaters
Eligible cars for Grabcar Plus *Klang Valley & Johor Bahru* (available from 30th Oct 2017)» Click to show Spoiler - click again to hide... «
All Sedan Grabcar Premium model (Klang Valley does not accept 6-seater vehicles in GrabCar Plus)
Audi A3
BMW 2 Series
BMW X1
Chery A3
Chery B240
Chery Tiggo
Chevrolet Cruze
Chevrolet Malibu
Chevrolet Optra
Citroen DS5
Ford Ecosport
Ford Escape
Ford Kuga
Ford Mondeo
Great Wall Haval H2
Great Wall Haval M4
Honda City
Honda Civic
Honda CRV
Honda HRV
Hyundai Avante
Hyundai Elantra
Hyundai i40 Sedan/Tourer
Hyundai Ioniq
Hyundai Tucson
Jaguar XJ
Kia Carens/Naza Carens
Kia Cerato/Naza Cerato
Kia Forte/Naza Forte
Kia Sportage/Naza Sportage
Lexus IS 250
Mahindra Scorpio
Mazda 2 Sedan
Mazda 3
Mazda CX3
Mazda CX5
Mazda CX7
Mercedes Benz B Class
Mercedes Benz R280
Mercedes Benz S Class
Mitsubishi Airtrek
Mitsubishi ASX
Mitsubishi Evolution
Mitsubishi Lancer
Nissan Almera
Nissan Dualis
Nissan Latio
Nissan Livina X-Gear
Nissan Sentra
Nissan Sylphy
Nissan X-Gear
Peugeot 3008
Peugeot 407
Peugeot 408
Porsche
Proton Inspira
Proton Persona (Manufactured in 2016-2018 only)
Proton Preve
Range Rover
Renault Fluence
Renault Captur
Renault Scenic
Subaru Forester
Subaru Impreza
Subaru Legacy
Subaru XV
Suzuki Grand Vitara
Suzuki Kizashi
Suzuki S-Cross
Suzuki SX4
Tesla
Toyota Altis
Toyota Caldina
Toyota Corolla
Toyota Land Cruiser
Toyota Prado
Toyota Vios
Toyota Wald
Volkswagen Jetta
Volkswagen Polo Sedan
Volkswagen Tiguan
Volkswagen Touareg
Volkswagen Vento
Volvo S40
Volvo V50
Eligibility Criteria for GrabCar Plus
Vehicle Requirements
Manufactured in 2011 and above
Must be sedan with 1500cc and above
Minimum boot space of 400 litres
No pickup truck/ van
Driver Requirements
Maintain a star rating of 4.85 and above
Weekly Acceptance Rate of 80% and above
No excessive cancellations/ disciplinary issues
Need to first complete 30 JustGrab trips
Eligible cars for premium» Click to show Spoiler - click again to hide... «
Alfa Romeo 159
Audi A4
Audi A5
Audi A6
Audi A7
Audi A8
Audi Q5
Audi Q7
BMW 3 Series
BMW 5 Series
BMW 6 Series Gran Coupe
BMW 7 Series
BMW X3
BMW X4
BMW X5
BMW X6
Honda Accord
Hyundai Genesis
Hyundai Grand Starex
Hyundai Sonata
Infiniti Q50
Infiniti QX50
Infiniti QX70
Infiniti QX80
Jaguar F-Pace
Jaguar XE
Jaguar XF
Jaguar XFR
Jaguar XJ
Jeep Cherokee
Jeep Grand Cherokee
Kia Optima/Naza Optima
Kia Carnival/Kia Grand Carnival
Land Rover Discovery
Land Rover Discovery Sport
Land Rover Freelander
Land Rover Range Rover
Land Rover Range Rover Evoque
Land Rover Range Rover Sport
Lexus ES
Lexus GSF
Lexus IS
Lexus GS
Lexus LS
Lexus LX
Lexus NX
Lexus RX
Mazda 6 Grand Touring/ Sedan
Mazda CX-9
Mercedes-Benz C-Class
Mercedes-Benz E-Class
Mercedes-Benz GLC
Mercedes-Benz GLE
Mercedes-Benz GLS
Mercedes-Benz R-Class
Mercedes-Benz S-Class
Mercedes-Benz V-Class
Nissan Elgrand
Nissan Murano
Nissan Teana
Peugeot 508
Peugeot 508 SW
Peugeot Traveller
Proton Perdana (New Accord based model)
Subaru Legacy Sedan
Subaru Legacy Wagon
Subaru Outback
Ssangyong Stavic
Toyota Alphard
Toyota Camry
Toyota Harrier
Toyota Mark X
Toyota Vellfire
Volkswagen CC
Volkswagen Passat
Volvo S60
Volvo S80
Volvo S90
Volvo V60
Volvo XC60
Volvo XC90
Weststar Maxus G10
Eligibility Criteria for GrabCarPremium» Click to show Spoiler - click again to hide... «
Cars must be
Vehicle Requirements
Car manufactured in year 2013 – 2018 (6 years)
Have at least 4 doors and sit a minimum of 4 passengers
Categorised under D-segment, compact executive, executive or luxury (please refer to car list below)
Driver Requirement
Maintain a star rating of 4.85 and above
Weekly Acceptance Rate of 70% and above
Must complete 30 rides on JustGrab/GrabCar Plus/6 Seater first in order to be activated
Currently available in Klang Valley only.
GC Driver Penalty GuidelineWarning» Click to show Spoiler - click again to hide... «
Dangerous Driving (fast/using phone/no seat belt)
Late for more than 20 minutes without notifying passenger
Rude towards passenger
Dirty, smelly & Messy Car
Requesting passenger to sit in front
Driver didn’t use GPS and took a longer route
Cancel job/get passenger to cancel without reason
Press pickup without passenger in car
Press drop off before passenger gets out of the car
Filling petrol while passenger in car without consent
Wrong amount in e-receipt
3 Days Suspension» Click to show Spoiler - click again to hide... «
Previous warning
Accepted job and didn’t pick customer/No Show.
Drop passenger off halfway/at wrong destination
Pick up another driver’s passenger
Verbally insult/ intimidate passenger
Do not honour promo code
Overcharging passenger
5 Days Suspension» Click to show Spoiler - click again to hide... «
Previous 3 day suspension
Pick up other passengers along the way
Insisting passenger share ride with another person/friend/family
30% cancellation of accepted jobs/week
Banned» Click to show Spoiler - click again to hide... «
Previous 5-day suspension
Gaming the system*
Harass/Assault/Stalk passenger
Using other GC driver’s account/license/car
Insisting passenger share ride with another person/friend/family
Stealing Passenger’s Belonging
Fighting with other drivers in public
Threaten GrabCar employee/CS agent
Drunk Driving
50% or more cancellation
There are 3 types of payment from customer:1.
Cash (collect cash from passenger)
2.
Grabpay (credit card payment, Grab will topup the amount to your cash wallet in driver apps. If got passby toll then add the toll amount when drop off passenger in the driver apps. All the amount will topup in cash wallet so do not collect cash from passenger)
3.
PROMO (All PROMO amount will go to your cash wallet too. It is discount given to passenger. If the fare is RM10 cash and promo RM5 then only collect RM5 from passenger. Another RM5 will pay by Grab to your cash wallet)
Payment ProcessWeekly Payment Cycle: Mon 12:00 am – Sun 11.59 pm
Incentive Payout: Times Booster bonus directly top up to your cash wallet. Other incentive payout usually on second working day after the end of Incentive time period.
Transfer from Cash Wallet to Bank Account : within one or second working day (For Maybank), within 2 working day (For non-Maybank)
GrabCar ContactGeneral support line (24-hrs):
Driver: 1300 80 6688
Passenger: 1300 80 5858
Feedback or complaint on a trip: Grab Driver app > Support > look for the option that you wish to choose.
Payment related: gc.my.payments@grab.com
Update documents such as insurance covernote :
https://grabcarmalaysia.formstack.com/forms/gc_updateTelegram group:
https://t.me/joinchat/BDJcKBEgPz2FcfIqAXB9MANew:
Northern Region:
https://t.me/joinchat/BDJcKBbmCGKL_8twENsx4Q(Penang, Perlis, Kedah, Perak)
Central Region:
https://t.me/joinchat/BDJcKBT5R5yMLr1nbT-Kvg(KL, Selangor, Putrajaya. Negeri Sembilan)
Southern Region:
https://t.me/joinchat/BDJcKBOfUH7GlviWJ6zr4Q(Malacca, Johor)
East Coast:
https://t.me/joinchat/BDJcKBCxVxnT_TyDWnqQkQ(Kelantan, Terengganu, Pahang)
Sabah:
https://t.me/joinchat/BDJcKBVjjsJ2xIXQoMmgnwSarawak:
https://t.me/joinchat/BDJcKBSynijU0rFdDwG3pAThis post has been edited by doraemonkiller: Sep 7 2020, 01:25 PM