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> Grab Driver Discussion V5 (2019 & 2020), Info and FAQ

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TSdoraemonkiller
post Jan 4 2019, 03:21 AM, updated 2 months ago

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Hi everyone. I am GrabAlpha (recruiter), all the info below are basic knowledge of how to be a GrabDriver.

Grab (formerly known as GrabTaxi) is a technology company that offers wide range of ride-hailing and logistics services through its app in Southeast Asia, specifically in Malaysia, Singapore, Thailand, Vietnam, Indonesia and the Philippines. As of July 2016, the number of drivers registered in the network was over 350,000, and the Grab app was downloaded onto more than 19 million mobile devices across Southeast Asia.

How to be a GrabDriver?
Sign up here: https://www.grab.com/my/driver/car/
Ensure that you have taken picture of your IC, Driving License, your personal face picture, and Latest Car Insurance Policy (your name must be stated in the policy) for upload purpose.
Or
Sign up with GrabAlpha (specialise on recruiting new driver. Does not need to go to GC centre for activation) (usually training will be provided face to face or in whatsapp group)

Driver rules of conduct, How to use the driver apps, Driver manual, online training will be given once registered.

Driver Eligibility
-18 years old and above
-Full Malaysian license (no ‘P’) + Malaysian IC
-Car manufacturing year 2009 or newer, minimum Myvi/Axia (economy)
-PSV License (Go for ehailing PSV class at driving school (1 day), book for exam (1 hour 60 questions), then apply PSV license from JPJ office after exam exam (within 10 mins).


Rejected Car List
» Click to show Spoiler - click again to hide... «


Eligible cars for 6-seater
» Click to show Spoiler - click again to hide... «


Eligible cars for Grabcar Plus *Klang Valley & Johor Bahru* (available from 30th Oct 2017)
» Click to show Spoiler - click again to hide... «


Eligible cars for premium
» Click to show Spoiler - click again to hide... «


GC Driver Penalty Guideline
Warning
» Click to show Spoiler - click again to hide... «

3 Days Suspension
» Click to show Spoiler - click again to hide... «

5 Days Suspension
» Click to show Spoiler - click again to hide... «

Banned
» Click to show Spoiler - click again to hide... «



There are 3 types of payment from customer:
1. Cash (collect cash from passenger)
2. Grabpay (credit card payment, Grab will topup the amount to your cash wallet in driver apps. If got passby toll then add the toll amount when drop off passenger in the driver apps. All the amount will topup in cash wallet so do not collect cash from passenger)
3. PROMO (All PROMO amount will go to your cash wallet too. It is discount given to passenger. If the fare is RM10 cash and promo RM5 then only collect RM5 from passenger. Another RM5 will pay by Grab to your cash wallet)


Payment Process
Weekly Payment Cycle: Mon 12:00 am – Sun 11.59 pm

Incentive Payout: Times Booster bonus directly top up to your cash wallet. Other incentive payout usually on second working day after the end of Incentive time period.

Transfer from Cash Wallet to Bank Account : within one or second working day (For Maybank), within 2 working day (For non-Maybank)

GrabCar Contact
General support line (24-hrs):
Driver: 1300 80 6688
Passenger: 1300 80 5858

Feedback or complaint on a trip: Grab Driver app > Support > look for the option that you wish to choose.

Payment related: gc.my.payments@grab.com

Update documents such as insurance covernote : https://grabcarmalaysia.formstack.com/forms/gc_update

Telegram group:
https://t.me/joinchat/BDJcKBEgPz2FcfIqAXB9MA

New:
Northern Region: https://t.me/joinchat/BDJcKBbmCGKL_8twENsx4Q
(Penang, Perlis, Kedah, Perak)
Central Region: https://t.me/joinchat/BDJcKBT5R5yMLr1nbT-Kvg
(KL, Selangor, Putrajaya)
Southern Region: https://t.me/joinchat/BDJcKBOfUH7GlviWJ6zr4Q
(Negeri Sembilan, Malacca, Johor)
East Coast: https://t.me/joinchat/BDJcKBCxVxnT_TyDWnqQkQ
(Kelantan, Terengganu, Pahang)
Sabah: https://t.me/joinchat/BDJcKBVjjsJ2xIXQoMmgnw
Sarawak: https://t.me/joinchat/BDJcKBSynijU0rFdDwG3pA

This post has been edited by doraemonkiller: Jan 2 2020, 05:54 PM
TSdoraemonkiller
post Jan 4 2019, 03:22 AM

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Klang Valley (KL and Selangor)

Time Boosters Bonus
- Started on the first week of December 2018
- Time Boosters Bonus amount will be show after accept the job and the amount immediately topup into your cash wallet after the trip.
https://www.grab.com/my/towards-a-better-pe...-experience-kv/

Back to Back job (B2B)
- You might get second trip request even you have not drop off the first trip passenger. Just accept it and Grab will inform second trip passenger you are dropping off the first trip passenger. The second trip pick up location usually are very near or same location with the first trip drop off location.

GrabShare
- You might get 2 matched trips at the same time. Both trips passengers want to go same direction or same drop off location. So 2 passengers are only allowed on each trip. It will be either 1+1, 1+2 or 2+2 passengers.

GrabAlpha
- It is selected by GC for recruiting new driver in easier way.

Grab AllStar
- Check here https://graballstars.com/
- More benefits for full time driver.

Grab Ambassador (Not available anymore)
- Opt in Grab Ambassador to get 20% commission deduction.
- Cannot have competitor driver app in your mobile phone.
- Register Grab Ambassador here: https://grabcarmalaysia.formstack.com/forms...tives_structure (only open from Monday to Wednesday every week, only need to submit 1 time)

Grab Associate (Not available anymore)
- 25% commission deduction.
- For drivers who want to keep competitor driver app such as Uber Driver.

Hour Guarantee Incentive Programme (Not available anymore for new driver)
- Acceptance rate at least 80%.
- Rating 4.7 or above.
- Good for full time drivers who want to maximize income.

Grab-Flexi Incentive Programme (The below requirement no longer effective. All new driver will get Grab Flexi incentive provided fulfill the requirement stated in your driver apps)
- RM5 minimum fare guarantee.
- RM6 minimum fare guarantee if achieve 50 trips per week.
- Other incentive (check from the website or driver apps)
- It is created for drivers who do not want to opt for hour guarantee incentive.

Grab-Pro (no longer available since 9th Oct 2017)
- Acceptance rate need at least 88%.
- Hour guarantee incentives.
- For drivers who have competitor driver apps.

Platinium Partner (no longer available)
- Priority Allocation as reward.
- Useful for full-time driver.
- Can get ping easily I believe.
- Enjoy Grab Auto benefits up to 50% (normal 30%)

Grab Ka-ching (no longer available)
- Purchase more credits with lower price.
- Good for full time driver.

Grab Hitch (no longer available) (removed on June 2017-before Hari Raya)
- Good for inter-state trip. Example Penang to KL.
- Able to get passengers from whole Malaysia.
- No need to pay commission to Grab.
- Toll bear by driver.

GrabFleet (no longer available from Septemper 2017)
- GrabFleet was created to increase the quantity of full time drivers in the market.
- It is only for full time driver.
- There is target base on the fleet. Most of the fleet require driver to work 60 hours and complete 105 trips per week.

This post has been edited by doraemonkiller: Jan 4 2019, 03:34 AM
TSdoraemonkiller
post Jan 4 2019, 03:22 AM

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Joined: Nov 2008


FAQ

1. What if customer insist do not want to pay toll?
You can report in your driver apps and claim back the money. Grab Driver app > Support > Help Centre > report past trip.

2. What if I receive a job and require me to pass by toll before I pick up the passenger?
Just report the past trip like above.

3. What if I reach the drop off location and passenger run away without paying?
Just report the past trip like above.

4. What if customer does not appear after I reach the pick up location?
Wait 5 mins, if no show then press cancel and select "Passenger no show", you will get RM3 compensation and it wont affect your cancellation rate.


-----------------------------------------------------------------------------------



Thread 1: Grab Driver Resource Centre & FAQ

Thread 2: GrabCar Discussion V2, Info and FAQ

Thread 3: Grab Driver Discussion V3, Info and FAQ 14,119 posts with 500k views (13th Aug 2017 -14th Dec 2017)

Thread 4: Grab Driver Discussion V4, Info and FAQ 18,634 posts with 1.07mil views (13th Dec 2017 - 4th Jan 2019)

This post has been edited by doraemonkiller: Feb 3 2019, 02:46 PM
ZeroHavoc
post Jan 4 2019, 04:05 AM

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reverse park on 1st page!
Ron2828
post Jan 4 2019, 05:28 AM

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Lipoting in
Daddy2be
post Jan 4 2019, 09:07 AM

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Entertaining page reverse park
yhtan
post Jan 4 2019, 09:14 AM

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From: lolyat


Last year to comply regulation, reporting in
shyghost
post Jan 4 2019, 09:39 AM

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QUOTE(ZeroHavoc @ Jan 4 2019, 04:05 AM)
reverse park on 1st page!
*
I cut Q and reversed to 1st post b4 you. Pull handbrake and lock vehicle... thank you and good nite. Me reporting in. A new driver... just a month ago. Thank you for all the guidance in the previous versions... biggrin.gif

Congrats on the new page... awaiting further instructions on new MOT rules... and petrol rumours gonna be RM1.90. icon_idea.gif

Have a niceeeeeee day! laugh.gif

skylinelover
post Jan 4 2019, 09:58 AM

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QUOTE(cktang @ Jan 4 2019, 12:10 AM)
If 1 liter turun 20 sen, 30liter rm6 we grabber easily get back with 1 short trip laa...

It's a quite far pup job though in hotspot, guess most drivers dun wanna take this kind of tempang trip in jam area. But think they will regret if they knew rider are 2 sexy chic in super hot pants.
*
haha I always pick up RM6 PLUS ping on off peak because 90% of times I sure get 4 sexy chic in super hot pants drool.gif both MY and SG included rclxm9.gif

brows.gif and they enjoy humping my 10 years old city brows.gif

This post has been edited by skylinelover: Jan 4 2019, 09:59 AM
khaiyee87
post Jan 4 2019, 10:03 AM

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parking parking and wish everyone happy new year!

recently supply more than demand i guess, can see there is less ping during MP and have to wait about 10-15 mins only got 1 ping come in.

after new year not much demand for now ohmy.gif
elroses
post Jan 4 2019, 10:26 AM

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QUOTE(khaiyee87 @ Jan 4 2019, 10:03 AM)
parking parking and wish everyone happy new year!

recently supply more than demand i guess, can see there is less ping during MP and have to wait about 10-15 mins only got 1 ping come in.

after new year not much demand for now  ohmy.gif
*
Serdang area, 3 ping in 2 hours. Gross around 20++. Lucky if got jerung 💁
mar72
post Jan 4 2019, 11:01 AM

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QUOTE(khaiyee87 @ Jan 4 2019, 10:03 AM)
parking parking and wish everyone happy new year!

recently supply more than demand i guess, can see there is less ping during MP and have to wait about 10-15 mins only got 1 ping come in.

after new year not much demand for now  ohmy.gif
*
yeah I noticed that too. especially in Cheras - bukit jalil area sad.gif
fapman
post Jan 4 2019, 11:08 AM

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Parking
Ron2828
post Jan 4 2019, 11:16 AM

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Stopped by traffic police in Persiaran Surian 30 minutes ago....they caught me speaking on the phone with customer.I apologized and told him i am grab driver,show him the apps and he smiled and let me go.

Thanks abang polis for being considerate to grab drivers!

P/s : btw i saw most them hold a handheld device,probably linked to cctv or something coz i spoke on the phone 200-300m away from roadblock


yhtan
post Jan 4 2019, 11:22 AM

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QUOTE(Ron2828 @ Jan 4 2019, 11:16 AM)
Stopped by traffic police in Persiaran Surian 30 minutes ago....they caught me speaking on the phone with customer.I apologized and told him i am grab driver,show him the apps and he smiled and let me go.

Thanks abang polis for being considerate to grab drivers!

P/s : btw i saw most them hold a handheld device,probably linked to cctv or something coz i spoke on the phone 200-300m away from roadblock
*
That handheld is their machine for issuing summon on the spot, last time need to write down and now just key in your IC and kesalahan, then print out on the spot.

I just kena one at Eco city on wednesday night, illegal turn left for shortcut going to eco city bridge. When goes up and saw them tahan, kantoi already, they are waiting at top and behind got 3 cars behind me kena also. Luckily the polis change kesalahan to abai isyarat, penalty of RM150, if kena double lane then it is RM300.

Nowadays better watch out for cut queue at line box, i saw one car kena at Jalan 222 junction few weeks ago. Even MV heading towards Salak highway, if turn right to OKR, polis also saman because of double lane.
skylinelover
post Jan 4 2019, 12:38 PM

Future Crypto Player😄👊Driver Abamsado😎😎
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QUOTE(khaiyee87 @ Jan 4 2019, 10:03 AM)
parking parking and wish everyone happy new year!

recently supply more than demand i guess, can see there is less ping during MP and have to wait about 10-15 mins only got 1 ping come in.

after new year not much demand for now  ohmy.gif
*
QUOTE(elroses @ Jan 4 2019, 10:26 AM)
Serdang area, 3 ping in 2 hours. Gross around 20++. Lucky if got jerung 💁
*
QUOTE(mar72 @ Jan 4 2019, 11:01 AM)
yeah I noticed that too. especially in Cheras - bukit jalil area  sad.gif
*
Same lorh laugh.gif doh.gif

Today rather off and save strength for the weekends haha
river.sand
post Jan 4 2019, 02:42 PM

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QUOTE(yhtan @ Jan 4 2019, 11:22 AM)
Even MV heading towards Salak highway, if turn right to OKR, polis also saman because of double lane.
*
It is funny that road signs from MV actually point to this way to OKR.
lznce2679
post Jan 4 2019, 03:33 PM

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From: Somewhr...


got ping to klia..arrived..rider no show..i kensel.
drove 100m..rider waived crazily & sorry i kensel.

1 or 2 short trips after dat..got 1 ping to klia.
1 rider no luggage.

legaa..
yhtan
post Jan 4 2019, 04:16 PM

Look at all my stars!!
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From: lolyat


QUOTE(Just_Me_Just_Me @ Jan 4 2019, 12:42 PM)
funny that they never kisah the 2 places most ppl always do, pju Sunway shortcut to ldp bridge and du shortcut to damansara link towards sec17
*
because that 2 road is straight and polis easily spotted, polis stand there sure cannot catch anyone laugh.gif
cktang
post Jan 4 2019, 04:59 PM

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QUOTE(Just_Me_Just_Me @ Jan 4 2019, 12:42 PM)
funny that they never kisah the 2 places most ppl always do, pju Sunway shortcut to ldp bridge and du shortcut to damansara link towards sec17
*
Yaloh if sunday 6pm take WD workers from sungai way all encourage u to make illegal u turn, is very near if u did and once dropoff will possible kena back the same pup to WD again...

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