Edit: It would seem I have mistaken Yew Hoong, he is the Sales Manager instead. Mr.Shahrul Nizam (Branch Manager) has posted in the Kopitiam Thread instead. I have called up Thundermatch Office, and left my phone number.

I will be waiting for his call.





Helo everyone,

today I share my worse ever experience in being a consumer. Thundermatch cheated a bunch of us buyers in falsely advertising the number of promo units on sale per day!


ThunderMatch (Lowyat) opened a new branch on the 4th floor on Sat, 12th May.

The Exclusive Offers means each person is only entitled to purchase 1 unit. Runs from 11/05/07 till 13/05/07
the offers were:
Dopod: Discount of RM888 off the retail price. (Limited to 8 units PER day)
Samsung: 732N 17" LCD RM399; retail price RM540+ (Limited to 10 units PER day)


Today, I went to queue up at Thundermatch @ 530am in the morning. I was with my Sis n her bf; we were interested in 2 units of the Samsung LCD. When I arrived, there were already 19 people queuing up! After a few quick questions with them, I got a breakdown that 8 ppl are taking Dopods, 3 are taking laptops, and another 8 taking LCD.
This left me with the exact last two spots!

So I set up my laptop, and waited patiently for ThunderMatch to open @ 11am

At 1030am, the Sales Manager (Yew Hoong) steps out with the coupons, and proceeds to distribute according to the Exclusive Offers each customer wants. The first few fellas take their Dopod coupons. Around the 5th person, a commotion broke out.

It seems this 17year-old girl (who was with her elder sister) wanted to get the Dopod coupon. They were in the fifth position. Unfortunately, the Sales Manager refused, saying on 18 and above. He gave her the LCD coupon instead. The two girls who were queuing from 3am started asking why is there a 18yr-old limit? Branch Manager couldnt answer, instead he says, "Company Rules!". The girls questioned, then why I can buy the LCD instead? He lost his cool and shouted, "DO YOU WANT THE COUPON OR NOT?!"

The girls retorted, that they been queuing up since 3am! And why this silly rule?! Sales Manager replies, "Who ask you queue up so early?!"

He then gave them the LCD coupon, and walked onto the next customer.

Somewhere towards the 9th customer, a commotion broke out again!!
This time, the guy who wants the Dopod (he should get it, since the girl in front missed it anyway), but instead the Sales Manager tells him, "Finished already"
He complains saying "You say 8 coupon, but now not even 7 yet!"
Sales Manager replied "Do you want the LCD Coupon or not?!" with a raised voice.

Sales manager decides to ignore him whilst the poor buyer continues to argue with the other staff.

Then come the 14th customer, a shouting match starts
"LCD Finished!!", shouts the Sales Manager
But heck, only 6 coupons issued!! Where are the other 4?!

I joined in at this moment, because me and the last 6 buyers couldnt get a unit! Everyone was damn pissed as we calculated the number of units exactly!! Now suddenly some coupons are missing?!
Now at this point, the Sales Manager takes a "stoned" composure. He gives u blank look, and refuses to answer questions.

All of us buyers were fuming! Only the 4-5 dopod buyers got wat they wanted. Those who couldnt get the dopod, took the LCD coupon, depriving us who wanted the LCD in the first place!!!


Points to Think About
1. A SALES MANAGER can abuse his authority for personal gain?
2. A SALES MANAGER can go around shouting at customers?!
3. How do you justify your customer's time who queued for 6-9 hours for your promo, only to realise that they dont have those items?!



This is really angers me! You could imagine the commotion with 15+ customers hurdling around the Sales Manager and his staff. His attitude and response to us was totally unfit! If you cannot provide that number of units, then dont advertise!!

Thundermatch, please buck up and improve.




Regards,
Adrian Lo

This post has been edited by romen: May 14 2007, 03:29 PM

wao..... sounds really bad.... maybe he wants to keep a few dopod or lcd for himself... heheehhe

Should report this to Kementerian Perdagangan & Persatuan Pengguna. Miss use of advertisement. Boleh kena saman ni.

This post has been edited by zairee2580: May 13 2007, 12:50 PM

So hampeh lah luckily i never bought from Thundermatch i prefer Cycom

everyone knows thundermatch is fast becoming the next Sri Computers.

only thing is thundermatch is backed by some very "questionably wealthy owners" (if u know what i mean), unlike sri comp. so thundermatch can do whatever the hell it wants with its customers without fearing any repercussions. (heard all this through word of mouth).

Maybe they kept some coupons for themselves.

Phew what a relief...luckily i never went for this promo.....coz thinking to buy the Samsung LCD at RM399 only...nvr noe u guys started queing up so early .....swt.....

i tot this is common thing . . .
some those auction all is kakirang [own ppl]
keke. .

I actually missed out coz i forgotten....

Anyway..why dont report to the other branch manager?

this is bad....i never wanto to go thundermatch to get my stuff...! never.this is in my black list already..

thanks for your information~

the main reason y im so sick of this is because the BRANCH MANAGER should be the 1 controlling the coupons / promo sale, to prevent any abuse

but it seems he himself is abusing it instead

Now if we cant trust the head of the Branch, would you even want to bring your business there?
a point to ponder..

well, these kind of things ALWAYS happens ...

its just a technique to draw ppl anyway ....

thundermatch isnt the only 1, i can say that even most of the lucky draw,event, watever u can think of ... are like that, the manager, anyone in charge, will just give back those "so call" promotional items, gifts, watever to their friends, families, cronies ................

even BIG company like M$ (im talking malaysia branch) are like that -.-

So you ended up buying nth ?

His suggestion is the best!!!

Ah, is that why I saw many of you lining up infront of the shop yesterday? And waiting since 3am in the morning .. wondering if we've become so kiasu like our neighbour down south.

hmm mm,... here also got?! Count me in also!!!

Tak nak to Thundermatch!!!

thundermatch has been in my blacklist 4 a long time.

but yesterday my uncle & aunt were quite lucky both of them each get a dopod at RM888 (1 x M700 & 1 x D810), they told me they r queue no. 6 & 7.

The Branch Manager shouldnt react rude to the customers no matter what... False advertising anyway..

kalau u tak suka, jangan datang ke thundermatch.....

uhm.. too bad to hear this... what a branch manager..

guess the branch manager thinks himself as the untouchable in LYP!

Wow....thats terrible. I've been there twice. No wonder the staff are so rude, branch manager is the king of them all. Bak kata pepatah "guru kencing berdiri, murid kencing berlari"

*****, bkn masalah orang suka atau tak.
People go there to get those discounts coupon.

They didn't know that that kind of things would have happen, it they knew, do you think they would even bother going there?

No they won't.

Wait, i'm guessing that you are one of the workers in that shop, are you?

They will not make a single cent from me again

what are you trying to imply ? he was talking bout false advertising nothing doing with suka or not

i only manage to get myself RM1 for 10 pieces of egen cdr. there are quite a lot of ms webcam coupon. since it's too expensive, nobody even cares to take it.

walau, u people queue as early as 3am

-- deleted --

This post has been edited by mell: May 13 2007, 09:50 PM

Christopher_LKL:
True true, but i really didnt expect something so blatant. Come on, wanna give to cronies, find other methods la..

ccy1989:
yeah, i left immediately; disgusted and angry!

eric84cool:
I wont be pursuing this to external authorities as no purchase / sales was made by me. Instead, I just aim to create awareness amongst buyers and the Senior Management of Thundermatch.

gmail:
Eh, the two girls who had problems buying, were they your cousins?

Thunderbolt:
yes very true. Carry your position in a befitting manner.

nope they r not my cousin.

btw, how did u guys manage 2 go in lyp by 3am??

Boycott is the last resort. First step is legal so that they know not to bully costumer. CUSTOMERS HAVE RIGHT YOU KNOW.

tak syok? Hire Malayneum the rempit to teach the branch manager a lesson.

sumtimes dey need to be teached...boycott all da way...wutsover promotion...say no..no mercy dude...

Same curiosity here! ???

yeah can u guys tell me how u guys managed to enter at 3am???keng man!!!
also did they open the toilet facilities for u???

THAT'S IT! BLACK LIST THUNDERMATCH!

My favourite shopping shop .. but thanks man for the info .. look even a manager can't be trust ..

any pics of the manager?

i also want to know, then i will past tis message to TM staff so they can also past the same msg to the manager of TM.

wah..queue so early in the morning..then how ppl go to the loo?? if u leave your spot then the otehr guy sure take the spot..
or are they kind enough to reserve it for you

this trread from c zone staff.....my friend form tmatch already told me...this c zone staff already buy form tmatch....but it was consider as cheating.....no wonder la he get scolded......1more thing.....he came on 8.....not 3 oclock....becoz pak gat low yat stays guarding in the building......and will take ppl name even ppl in the shop....hove andrian lo can prove himself right first before blaming others....and for yew hong, hes not branch manager.....he is in tmatch managent....correction please....

This post has been edited by chrono-storm: May 14 2007, 11:55 AM

just boycott them... teach them a lesson.. period

pak gat??
hove??
managent??
wat meaning?

pak gat = security guard
hove =have
managent = management

me also need correction....tq...)

aiya just dun go to buy wat ever u dun like the shop. loh if they really bad service..... that all i can say

This post has been edited by night killer: May 14 2007, 02:15 PM

Lowyat does not pull the shutters at night. Instead they have guards stationed at the front entrance + lift. They are already well-aware why we were there at such hours, and let us go up to Thundermatch's outlet.


The people who were real early (first 18, to get the 8 dopod + 10 LCD), came in groups. Everyone was pretty well prepared with drinks, games and reading material
Toilets were open, so if they went, they still have frens to hold the queue
Frankly im very proud to say that no one tried to cut queues at the first 18. Everyone was pretty happy and relaxed, until the Sales Manager says they were out of coupons!


I cant really understand you, but on Sunday, the first person to arrive was @ 230am, whilst I was the LCD buyer, who arrived @ 530am




Btw, here's an update for everyone
I just got off the phone with Mr.Shahrul Nizam
1. He very quickly explained that the dopod buyers may be repeat buyers, therefore depriving other potential buyers. He will check with the CCTV.
2. The issue of 17 years old cannot buy was actually more due to the girl being unable to provide her IC.
3. He himself is unaware that possibly 4 units (or more) of LCD coupons went missing on Sunday.

They will have a meeting at 5pm. He promised to contact me again after he is done with their internal meeting.

My questions are such:
1. If they bother to check IC, why didnt they record it to stop repeat buyers?
2. Why do you want some1 to present their IC, if you dont record it? You want to verify the person is malaysian?? Jeez, there were a group of 3 Indian nationals queuing behind me to buy laptops. Will they be turned away?
3. Y is the control of coupons so poorly done? Do they not understand that it's (RM888 x 8) + (RM150 x 10)?? Yeah that's RM8604!! Times it with 3 days, u get a whopping RM25812!! Enough for a new Viva or Saga "


We havnt even started talking about the shouting match between the Sales Manager and the customers. Trust me, red faces aplenty should they show out the CCTV footage at their 5pm meeting.

Biasalah... when I was workin in Win Chance... some seniors telan those SAMSUNG freebies. Damn! They koyak the sticker by using the hair-dryer.

the feedback or excuses from Winchance are lame ...please be more logic...we need more smart buyer like TS!!

Is this true C Zone staff involved?

wha... I never bother with such discount actually... so nothing like this has ever happened to me...


Dmn that sales guy... wanna korek some coupon for himself...

Off Topic.
Walau eh.What is the relation to this topic from u are ?
How about you resigned without tender one month notice.
Just went off without giving any reason.

Dun u think u have attitude Problem, Hanief ?

Please settle it 'outside'. Not here.

Oh yah.I just pity of ur mom.Because of u she did call for apology.

---

Added on May 14, 2007, 5:10 pmI am sorry.That's why I said off topic .
To TS, u can delete my post.Sorry.

This post has been edited by Winfeel: May 14 2007, 05:11 PM

NOTED.
Beside the notorious Sri Comp, so many other shops receive negative feedback from the users here.

why just boycott level 4? They got their biggest base in the top floor. This year I bought quite lot of things from them, but from jusco balakong branch ler, maybe in LYP they more LCLY

I agreed to you yah.
But the best is our seniors koyak the sticker after PC Fair promotion was over.They claimed the free redemption and evenly passed to all the employees.He was one of the beneficial.

I am honest.No need to hide.

This post has been edited by Winfeel: May 14 2007, 07:08 PM

makan free gift sorang2 or they just pass it to their beloved geng????wauuu!!!!

bad image for thunfermatch

thundermatch shud explain sumthing about this in here regarding to this matter immediately b4 things get worse. not all thundermatch employees are dat bad actually, some of them were friendly too.

OT - sorry, but ur english is so terrible

im agree of boycotting thundermatch..
besides, its better to ask them some freebies too

Ts,try post it on the Star..Let all the people in Malaysia know..Wa..So bad..

Personally, I don't think this thread is from Czone staff. Though I'm not sure who Adrian Lo is, I guess he must be the guy sitting in front of the handphone shop watching 'Heroes' on his laptop. And right behind him in the queue were 3 Indian guys playing cards. There were another 3 or 4 ppl playing cards on the handphone counter. To be frank, I was there at 6am. Got in via the carpark lift without bumping into any security guards. When I saw the queue, I left immediately with my bro. Damn! These guys beat me to it. Might as well go home and get some rest.

Yes, I agree. Not all of them are that bad. However, I'd like to comment the Sales Manager once again. I was there on the first day of promotion. Friday to be exact. Went there with a few of my friends. Could not get the LCD coupon so I bought the HP printer for RM199. When it came to my turn, I asked the Sales Manager what Star Buy(RM1) items are left. He ignored me TWICE. I needed to asked as I was at the back of line and wasn't sure what item had depleted. In the end, I settled for the mouse which I saw behind him. Next in line was my friend. SHE asked him the same question. However got a better treatment than what I had to endure. He spoke nicely to her and pointed out at the remaining items. I'm still wondering how can a person with this kind of attitude and mentality be promoted to a Sales Manager. If this is an example of the higher management at Thundermatch, they'll surely lose their customers in years to come. Unless appropriate actions are taken to cool down the heated flames within us consumers, this incident is sure to leave them a scar for life.


Just sharing my experience.

Who are u anyway? Know so much stuff about c zone staff?

Wow ...

That is some treatment, Lucky for me,

The Thundermatch's Staff in JB is polite and friendly, maybe it is some branches only.

Is that OFFER only available in LYP ? Or all Thundermatch Outlet ?

Sorry To hear about the bad treatment TS.

Well thats because only a few people go to thundermath JB. Landmark mall sucks and they should make the parking free/cheaper.

Compared all the price and i think Thundermatch provide the cheapest solution. I am talking bout wireless network product..

actually hor, i suspect the guy is from Tmatch itself
i had never know any ADRIAN in Czone...

But, TS u were in CX-XOM b4 rite?

---

Added on May 15, 2007, 11:23 amyea.. they are CHEAP, as providing CHEAP services..
i rather pay higher from other place

This post has been edited by storm88: May 15 2007, 11:23 AM

not all the stuffs there are cheap. if you go around lyp, some of sri computer and the other comp market are cheaper than thundermatch.

hello! Ah, great to meet some1 who was there at the same time too
Yes, i was the 1 with the laptop; dammit everything was screwed up from day 1.

They have great ideas, intentions and promos for their launching. But poor execution and 2 bad apples spoilt everything. Sorry to say that Thundermatch.

---

Added on May 15, 2007, 12:12 pmI've never worked at Lowyat before, although I used to frequent the place a lot during my college days..

Yes, It would seem some of the customers queuing up were indeed staff from another tenant in lowyat.
But to me, it should not be an issue as they are coming as customers, not as the tenant themselves, buying and then reselling at their own shop.
Anyhow, I cannot comment from the business rivalry point of view. This is beyond the scope of this thread.

This post has been edited by romen: May 15 2007, 12:12 PM

business is business....

you wouldn't know it as you are not in it.

after all the review from you guy... my opinion is,
who give me the cheepest price win my heart... who care of what attitude they give.
sorry guy/gal can't boycott with you all.
wa ha ha ha



of couse lah, sir... your friend is a SHE lah...

Another shop in my black list!

Can u describe how tat manager looked like, so i can also awared of tat bad guy too.

only treat SHE nicely, is sex discrimination.
'HE' also customer mah~
'HE' also has the right to be treated nicely.

---

Added on May 15, 2007, 6:25 pmlooked like "Yew Hoong", I guess.

This post has been edited by itangen: May 15 2007, 06:25 PM

Yes, Yew Hoong is the Sales Manager

Average height, fair, no specs, a bit on the "soft" side if you know what i mean
Ask around, a Sales Manager doesnt hide behind counters or storerooms..

How is the progress? Did the branch manager call u back?

ROFL, but according the TS, the way he spoke to customers shown he wasn't that kind of "soft" people

Only soft to 'SHE'

Arrogant people just makes the problem worst. I've heard alot about this Thundermatch and it seems that all they said is true. And now brand new complaint came in and make me say "no" to this store. NO THANKS

Hope this will be the highlighted issue of all

Branch Manager....hahaha
so rude

TS meant he is lelaki lembut lah

hmmm just wanna share my experience at thundermatch level 4 which is similar to sricomp/allIT.

well still got few nice person in thundermatch such as the speaker section guy and his supervisor who's 1 leg is crippled at the moment both very nice. bought edifier speaker but it wont work with the creative decoder and they allow me to exchange with another creative speaker 2 days later.

hahaha soft ....i think he work there damn long time lao.... got..... 7 to 9 years? if i not wrong.. hehehe

It's good to hear that you are not the staff from another shop. Because for me, a rival can do anything just to mock another shop and it's really a dirty trick to embarassed your competitor.

However, because you already declare you didn't related to any shop. Then you deserved to comment about the shop that you are not satisfy with the service . . Protect our right as a customer ..

Good luck ya, you got support from us ...

Heard from my friend that Thundermatch once used to sell a number of cheap LCD....however they didnt state that clearly on the stock that these LCD were used for 3 days in certain Cybergames and then Thundermatch bought all those LCD and sold as "NEW"....

As long as it is cheap, who cares? Morever, I believe WCG uses good quality and branded hardware. I believe it is Samsung used for WCG if not mistaken.

where is Romen?
Any update regarding this matters?
Did the branch manager contact u?

those also include samsung crt monitor too.

Heck that's so unethical..

tat case was being reported at lyn a few yr back already loh, not latest news at all ler.

well.. juz to tel my experience la.. to me thundermatch is not dat bad la.. laz week i bought a logitech keyboard n a printer from dem.. den when i went home n try d printer it cant print.. den i hav no time to go bk LYP to change.. afta 3 days, i went bk n change.. dey r still willing to change for me.. this is juz wat happen to me la..

dude, every shop will change for you within 7 days if anything wrong.
this is what i know.
anyway, i never tried b4.

I have no bad experience with thundermatch,
but I can't bear with the sales manager's attitude too.

Thundermatch really suck!!
I went n bought a gra. card from them at pc fair years ago.
Reached home found out that it was broken.
Next dah went n ask for exchange at their shop.
They said they never sell this kind of gra. card... Whut da hell.
Showed them the reciept summore..
Then i ask for a new one..
The store manager said no more stock..!!
I was so pissed off..
He ended returning up my money -10% of the cost I bought.
I fought over it..
He dare to ask me take it or leave it...
I had no choice.. have to take back my money..
Since then.. I never been to their shop again..
Whut a kaki tipu la!!.....
Hope they get rotten in hELL>..

Peace all..

Wat brand is tat? Also wat is the name of tat rude fellow tat treated u like tat?