Hello all,

I have read through some of your postings and it seems many of you have some bad experience with Thundermatch. I am a far relative of the owner and have known him for more than 10 years, even before he became rich. For him, it is a rags to riches story. He work very very hard to be at where he is today. I have to admit the customer treatment which some of you get is really really bad but please do not turn your backs towards the shop. Give them a second chance.

Every shop/ company you go to has its pros and cons. I suppose in this case, the fast-expanding of the company itself has led the top managers to forget the most essential part of their business - customer service. I would definitely speak to him regarding this matter. Don't expect any changes to happen overnight though.

I would also like to say sorry on behalf of ThunderMatch (not that it is going to change anything or any of your mindsets). I do not get any benefits from doing this but after reading some of the bad treatments some of you had......the minimal thing I could do now is apologize.

Regards,
Joeyine