obviously, those company who keep growing, their management/ services level will become worst each day cus by majority complaint by consumer, they open so many branch at different place with many different personality staff...we cant blame TM instant but we can blame cus their branch manager didnt look after their staff ...

my advise, since TM cant control over their staff in different outlet,
then, Their HQ in lowyat plaza shuld become the best of their after-sale service for their entire shop-let ...

seem, HQ already like tat, then how their other outlet learn from it????