Dear Forumers,

Welcome to the Thunder Match Technology feedback thread! In case you didn't already know, we are the largest IT retail chain in Malaysia with 42 branches and more to come!

Okay long story cut short I know we all hate to read grandfather story, this is a forum not a website, meant to allow feedback/compliments/complaints/suggestions from you guys. Please post here and I will do my best to help you solve any issues or work on your suggestions.

No flaming please, I am a normal person like you. If you got a problem, please explain it here and I will try my best to resolve the issue(s) as soon as I can. One thing I want to emphasise very strongly:



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I hope that through this you will have a better and better shopping experience with us. Cheers!

thunder_kaminari
Thunder Match Technology Sdn Bhd

This post has been edited by thunder_kaminari: Oct 1 2010, 01:08 PM

Suggestion: Open 1 branch around Ikano/The Curve ;p

Hi TiF, thanks for your suggestion, we are actually considering opening a branch in the area, hopefully when it's confirmed we'll do a launching and let all of you know about it

Cheers,
thunder_kaminari

The sooner the better, lol. Tired going to lowyat almost every weekend, hate the jam!

no good experience with the shop. Usually when I go ask about something, either don't sell or no stock and the sales did not bother to enquire more about my needs. The sales people just always chat among themselves never look attentive. People walk by or near their counter also don't bother. Especially the shop in second floor lowyat. The one with long counter 2 lot next to cycom.

No bad experience wit them so far. But no pricelist prepared. So everytime want to buy item, need them to check every single item in the system.

Note:
TM at Digital Mall now full wit new staff. Im feel so weird and different. Environment / atmosphere changed obviously. Prefer Jim to handle there back.Haha. Know Jim since The Curve branch.

The branch at Perangin Mall Penang also same price with the online price list? Are Penang branch have many choices like in Lowyat because I see the size of shop should not able to fix in so many stuff...

Your shop has the worst service ever la

Many years ago I bought FEW HP printers, and some toners, total purchase up to 1k +

As I was rushing, I did not ask to test the printer before I left, but later on I found out the printer was not working. I went back to the shop the next WORKING DAY and they confirmed it was not working.

Then the salesman said "For HP printer, no 1 to 1 exchange, we must send back to HP for DOA approval only can give you new one"

I'm like WTF, then another salesman rudely told his colleague "Aiya, suruh dia balik HP la, kita dealer ma"

Fine! I went to HP Towers from Lowyat Plaza and over there I was told really HP is just the distributor and for 1 to 1 exchange, it must be done at ThunderMatch !

So when my boss found out about this, the poor HP dude got some 'firing' over the phone although it is not his fault at all. So the HP dude only gave me a DOA approval and I went back to Lowyat Plaza ON THE SAME DAY !

Then the salesgirl acknowledged "Oh, actually we can give you one to one, we didn't know that"

I'm like, FUCUK YOU

So ya, blacklist Thunder Match already

lol...that was many years ago. I think the service is okay now. As i send my compaq laptop back a few months ago, immediately they checked serial (to confirmed i bought from them) and say they can send it back for me for warranty. I'm quite satisfied.
So, let it pass.
And i agree on the salesperson part...SOME of the salesperson in LYP (LYP, generally, not TM) is always unattentive and not serious. Some even show "muka menyampah" when customer enquires about their product.

want to ask, i bought my microsoft keyboard/mouse combo around 2 yrs ago from thundermatch and now the keyboard got problem. Can i bring it back to claim warranty as i found out the warranty last 3 yrs??? await your reply..

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Added on January 27, 2010, 1:44 pmi claimed my warranty once. so far not bad..only thing the shop layout is not attractive at all compare to The Hub and ALL IT.

This post has been edited by JayC75: Jan 27 2010, 01:44 PM

Ya, the last time I went was last year, I still see some "muka menyampah"

Lol you can try visiting our other branches in Digital Mall or Mid Valley Megamall, if there's a particular item you wish to buy but it's not available, you can try to ask them to request stock from HQ. Of course you'll have to pay a small deposit, but no extra charges will be imposed. Thanks for shopping at Thunder Match

Thank you for your feedback. On behalf of the Company I would like to sincerely apologise for the lack of attention you received as a customer. I have forwarded this complaint to the Supervisor in charge and cc'ed to the Directors, I will update here when I get feedback from them, please check back for updates in a day or two.

Thank you for your feedback, I'm glad we were able to serve you adequately. By "pricelist" do you mean online pricelists or photostated hardcopy pricelists? Our pricelists are always available online, updated every few days in fact. Visit our Facebook Page for a better viewing experience

Regarding our staff at TMT-DM, well as you know retail staff change all the time, usually not many who choose retail jobs cause of the long hours... However we try our best to retain all our staff as long as possible (the good ones, of course) to serve our loyal customers like you

All ThunderMatch branches (excluding Carrefour outlets) run on the same price list. Number of items sold in each shop differs according to size, however if you have a specific item you want to buy, you may ask them to request stock from HQ. As per my reply to TiF above, you'll have to pay a small deposit, but no extra charges will be imposed. Thanks for shopping at Thunder Match

On behalf of the Company I would like to sincerely apologise for the massive inconvenience to you. Although it was a long time ago, an issue is an issue, and every customer is important to us. I have forwarded this issue directly to the Sales Director of ThunderMatch, please check back in a day or two for updates. I hope by this we can slowly regain your trust and confidence.

Thanks for your feedback as well, and I'm glad that we were able to provide you with good service. Thank you for being a ThunderMatch customer and I look forward to your continued support.

Hello JayC75, yes you can still send it to us and we will help you send them for warranty with no extra charge (unlike some of our competitors ) I actually agree with your opinion of the shop layout, when I am done setting up more of our online presence I will propose a layout modification for maximum exposure and better shopping experience. Thank you for your feedback and for being a ThunderMatch customer.

I am one of the regular customer, bought the HP Colour Laser Printer, wireless router etc. The only thing i don't like is the price printed is the best price & non negotiable for a better price. Other shop like All-IT price still can bargain.

Hello ldragon, thank you for being a loyal customer of Thunder Match, we look forward to giving you a better customer service each time you visit. Regarding prices, it all depends on the profit margins. Case-by-case scenario, if we can reduce them for you we will, but sometimes due to price wars, we display the ultimate best price at severely reduced profits. Technically wouldn't that be better since you don't have to renegotiate for lower price?

Cheers bro

thunder_kaminari

i have been thundermatch customer for many years..and never have problem with them
i think its normal to check the item in the system to see if its availble and for the no stock also "perkara biasa" la..all shop is like this not all sell the same things...

keep up the good work in service us

This post has been edited by Asakura5179: Jan 28 2010, 12:51 PM

No stock is biasa? Sorry, for me this means bad stock management.

For a company with so many branches, stocks should be usually at high level. If this branch no stock, they should be able to cut stock from another branch nearby. It is up to the sales whether they want to make the extra effort to go upstairs and take the stock. Which, in my case, they seems doesn't bother. And this happen not only once. A few times and in-fact even with some common items. No like I am asking for rare items.

Look at cycom, which I frequent a lot. If they got no stock, the sales even go take stock from another shop (not their own). Sure, it's a little more expensive but I am willing to pay them for their effort and sincerity on doing business.

Perhaps thundermatch's management should study more into their sales scheme for their staffs. Like lower basic salary but higher sales commission. This way, they only get more if they sell more. Also things like sales target personal and branch.

This post has been edited by abubin: Jan 28 2010, 01:21 PM

Thank you for your continued shopping at ThunderMatch, I hope we can live up to your expectations and further improve our service in time.

Thanks for your feedback again. I will forward this issue to the upper management as well so they are more aware of what's going on. Please give us a few days to feedback to you regarding this issue, and to the one you posted earlier. I agree that ThunderMatch has certain management flaws which has started long in the past, but I believe that the Management is now starting to listen to its customers (else I wouldn't have landed this job heheh) and in time, I hope we will be able to meet your expectations.

i never get jam going to lowyat. I stay at curve area.

I use the Penchala Link, then Kerinchi link, then use Smart Tunnel, straight away come out to Timessquare junction, make u-turn, turn into IMBI road, park at imbi road corner . RM4.

NO JAM

Dear Thunder Match Management,

This is what happened to me during my first time visit to Thunder Match;
I went into the shop ask for asssistance about the pricing item for the item I'm looking for. Obviously I'm surveying the price first before I decide to buy the item from here or from other outlet. Therefore I express my intention to one of your senior staff (I saw from the batch is not written "trainee") I would like to know the price for this item. The staff ask me whether I want to buy or not. I told him that I need to survey first before decide. His facial expression change immediately from Mr. Sunshine to Mr. Your-Family-Owe-Me-Alot-Of-Thing. He escort me to another staff (which is a Trainee) and what shock the most is that i heard he told the trainee ;"cincai layan orang ni, bukannya nak beli hanya buat sempit tempat sahaja". I was totally stun and spechless.

But still somehow some of the staff are quite polite and friendly. As example; the indian staff who at around the keyboard area are polite and friendly although I tell him I'm just looking around only. The staff give a friendly smile and then walk away.

This post has been edited by davidwai: Jan 28 2010, 05:03 PM

Please just call me thunder, no need so official I'm just a normal guy like you trying to do my job

Thank you for your feedback. I will forward this to the supervisor in charge, this is considered quite a serious issue and the staff will be reprimanded accordingly. Please check back in a few days for updates. Thanks

thunder_kaminari

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Added on January 28, 2010, 6:46 pmDear abubin,

With reference to this issue, I will compile it together with all other general feedback and report it to the respective departments in charge on a regular basis. If you happen to shop at Thunder Match again, please do let me know here if we have improved or did the same sh*t repeat itself. We are serious about improving, if our staff can't accept the upgrade then we will have to take action.

Again, thank you for your feedback and I look forward to more feedback from you (hopefully positive next time). I will update you when I receive more feedback regarding your other issue you raised.

Thanks and cheers

thunder_kaminari

This post has been edited by thunder_kaminari: Jan 28 2010, 06:46 PM