On 20/1/08, I bought a Samsung widescreen 931bw  LCD from thunder match at 4th floor, Plaza Low Yat. Unfortunately, after I brought it back, i discovered that there was a scratch on the screen of the LCD but it is too late for me to travel down from PJ to the shop to exchange it on the same day.

As a result, on 26/1/08 , i brought back the scratch Samsung LCD back to the shop to exchange it because I was busy working and when I got to the section selling samsung lcd I was attended by one of the staff by the name of  Ejay his attitude was totally like shit............when I stood in front of him, with that lazy shit attitude he asked me anything? Then I told him there was a scatch on the screen, however wat he did was just sit there not moving n told me I cannot get it exchanged , later on only this bum move his heavy ass from the chair to ask his one of a kind supervisor to talk to us when we insist on speaking to his superior  .As per our understanding, it should be a 7 days hand to hand exchange basis for the computer products that we have purchased, but your staff Ejay not only refused to change and his attitude was very rude. He didn't even willing to help and keep on saying that we are trying to tell lies.

I totally dissapointed with the services provided by the staff, after wasting so much time talking to Ejay, we insisted to talk to the superior, finally the supervisor Kenneth Lim came. The superior attitude is totally the same as Ejay, he did not even allow us to speak and accused of making stories. Is it the way how they trained the staff to behave like that to the customers ??? I just do not understand what kind of customer service that company provided to the customers, Kenneth keep on asking us to listen to him whenver we tried to speak.  He told us that we are not allowed to exchange any of the products due to physical damage after we had  purchase the products and take it back. Physical damage must change on spot?????  Is this their company rules and policies???is it true?  Besides, he argued that we should have known that there is no exchange policy even though the producs are damaged. How do we kow about that since we were not told about that on the we purchased the products. MOREOVER HE TOLD US!!!!! "Y WOULD THAT SAMSUNG Salesman,SENT BY SAMSUNG SELL ME A SCATCH LCD!!!!!!!!!!!!!"""""" wat the hell he mean by tat????? Accusing me making up story??????  Hell.,,,,, crap...... bullshiter..............  N he told us, I do my best for u, I exchange a new unit for u, but pls check it properly...................... Holy crap!!!!! 
this is wat he should do!!! not the best he can do!!!!!! Telling me bullshit such as do his best n exchange a new unit for me!!!! SUmore said now I am telling him story....
Finally, he did agree to change a new one, but the rude attitude of you staff had wasted a lot of our precious time.

After exchanged the LCD, we do check with our staffs from the company, they informed us that there was a 7 days hand to hand exchange policy implies to the products that we have purchased. Why did i received the different version of explanation from all other staff?

This is the first time i bought a product from the  company n i could not believe this was the services that i have received   Pissed Pissed Pissed........................ Luckily i didnt buy my cpu there zzzzzzzzzzzzzzz