Hello Cloners,

Thank you for your feedback on ThunderMatch, we appreciate all positive and negative feedback as we are striving to improve our services. We have recently opened an official feedback thread for you to post any issues on ThunderMatch, could you please repost over there with details such as receipt number, warranty receipt number, branch purchased from and any other relevant details? I will do my best to investigate this issue for you and hopefully resolve this issue as soon as possible.

Kindly post here: http://forum.lowyat.net/topic/1303211

Cheers
thunder_kaminari
Thunder Match Technology S/B

Yo bro, long time no see. Wonder if you still remember tajukagebunshin haha.

Anyway seems like he didnt check back to this thread already... Didn't even reply to my message. Hmm.

Hello Matrix,

Sorry to hear that you also suffered at the hands of our impressively incompetent RMA service. Granted, that was a few years ago, but I will still highlight this to the management and I hope we can/have see(n) improvement.

By the way there's a thundermatch feedback thread for you to post any further issues, just to let you know. The link is on my signature, but i'll repost for convenience: http://forum.lowyat.net/topic/1303211

thunder_kaminari

Sorry to hear that, well I have lotsa plans for proposing to the management, hope that in a few months time when we have a revamp perhaps you'll change your mind

Cheers
thunder

*cough* dead thread *cough*

Hello cramen,

I just only noticed this thread resurfaced yet again... I will report this case to the management and will follow up with you accordingly. We regret that you had a bad experience with us; we will look into this matter and revert back to you soon.

Hello Mr_47,

Are you referring to the above thread or do you have a similar experience you would like to share? I hope this isn't just an empty flame for fun

Hello boxer07,

All retailers in Malaysia are charged a certain percentage by the bank, for all credit card transactions. Generally retailers either disguise this charge with higher prices, or charge it back to the customer as a 2% creditcard surcharge. There is no "special credit card price", simply the normal price plus x% charges (referring to retailers in general, not specifically Thunder Match)

Hope this helps.

Hello lowyat82,

Sorry to hear about this mix-up. Kindly PM me with your receipt number (located on the top-right part of your receipt) and I will follow up this matter immediately.

Hello pith173,

Very true - all customers should always check their items before leaving the shop. Our Salespeople are after all, only human and can make mistakes. We as retailers would never want to cheat our customers since obviously that is bad business practice. No point earning extra RM100 from that person but losing RM100,000 worth of business when complaints start flowing in.

By the way I would appreciate if you guys could reply in the official Thunder Match LYN Feedback Thread as this thread is very old and has been long resolved.

Hope TS can close this thread for convenience sake

Cheers
thunder_kaminari
Thunder Match Online Liason