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Unifi Official TM UniFi High Speed Broadband Thread V32, Enjoy Your Speed Upgrade

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SilentForever
post Dec 21 2017, 10:51 PM

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My lelong "CAT5E" cable is actually CAT5 and now only topping 94mbps,instead of 103mbps on wifi.
SilentVampire
post Dec 21 2017, 10:52 PM

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QUOTE(sgpdsmss @ Dec 21 2017, 10:47 PM)
aiya...felt waste upgrade from 50Mbps to 100Mbps. if cant get full 100Mbps on 2.4GHz..

add on AP or power line will consume more power ..

i think AC68u can handle nicely but ....
*
If you add on powerline or AP, it won't consume much power. It has nothing to do with the router bro. You have one of the best router already. It has more to do with the wireless interference and congestion in your area, which is to be expected, unless you are staying in some high class gated area with only a few houses around you. My advice is to get a powerline or AP if you can, and just configure it to extend 5GHz.
soonwai
post Dec 21 2017, 10:52 PM


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QUOTE(raemon @ Dec 21 2017, 04:06 PM)
I'm curious. If we request for our password, TM will have to do a reset and issue a new one. Where do we enter the new password? Router? How does the BTU get connected?

confused.gif  rclxub.gif
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TM very strange one. I think their password reset SOP changes depending on the moon phase or something like that. It can be one of the below:
1. Reset to a system generated password and send via SMS.
2. Read existing password over the phone.
3. Reset to unifi123 and read over the phone.
4. Reset to a system generated password and read over the phone.

This post has been edited by soonwai: Dec 21 2017, 10:52 PM
noobandroid
post Dec 21 2017, 11:00 PM

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im still waiting on my sms and so slow..
soonwai
post Dec 21 2017, 11:03 PM


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QUOTE(sgpdsmss @ Dec 21 2017, 10:08 PM)
2.4GHz getting this speed ...
channel bandwidth use 20MB..no different if set auto ..

any other problem not getting 100Mbps ?
using ASUS AC68u
i don't enable 5GHz weak WIFI signal ...

thanks ....
*
What device? If the device is single chain wifi then that's quite good. If dual chain then you should be getting 70-90mbps over 2.4Ghz unless there's interference.

Router: Mikrotik RB2011UAS-2HnD
AP: D-Link DIR-868L

Dual chain (2x2 MIMO)
user posted image
iPhone 6s 2.4GHz N 20MHz channel width (Link: 144 mbps)

Single chain, dunno why so slow.
user posted image
Samsung S3 2.4GHz N 20MHz Channel Width (Link speed: 72mbps)

G K Lai
post Dec 21 2017, 11:22 PM

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QUOTE(voncrane @ Dec 21 2017, 05:53 PM)
To nego, you can go to another TM Point or call 100 to scream politely at em.. As for max speed? I'm in the same boat, they say I can't get more than 30Mbps cuz high floor bla blah.. Been bugging them to come upgrade the infra and for now offer the cheaper price of 139 for 30Mbps pending hardware upgrade (if ever).. Looks like mostly in this thread, those who get 100Mbps are landed props.. Anyone getting 100Mbps in a condo? Pls confirm.. Thanks.
*

Scream politely is the hardest part. laugh.gif
I better go to TM Point one day and see what I will get.
Thank you for sharing your experience. thumbsup.gif

voncrane
post Dec 21 2017, 11:34 PM

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QUOTE(G K Lai @ Dec 21 2017, 11:22 PM)
Scream politely is the hardest part.  laugh.gif
I better go to TM Point one day and see what I will get.
Thank you for sharing your experience.  thumbsup.gif
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Not going to be easy.. It's alright to lose your cool occasionally. Just don't end up on YouTube or in the papers. laugh.gif Remember that the fellas at the desk are just frontline staff, there are bosses behind.. Need to make your case climb up the chain to the guys who'll okay what you want.. Be gentle and savage at the same time.. TM has many other waterfishes in the market to cover the funds they "lose" from you. nod.gif

This post has been edited by voncrane: Dec 21 2017, 11:34 PM
bendonarticx
post Dec 21 2017, 11:41 PM

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what's the deal with TM connection these past few weeks? Cant get access to bnet forums or their games. No problems when I use the maxis line on my phone.
AVFAN
post Dec 21 2017, 11:44 PM

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QUOTE(noobandroid @ Dec 21 2017, 11:00 PM)
im still waiting on my sms and so slow..
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year end, holidays.... everything will slow down.

i started the case on 14/12, was told will be done "within 7 working days".

got sms on 19/12 saying "installation" on 26/12.

better expect them to complete by 14/1/18... one month! biggrin.gif
VeeJay
post Dec 21 2017, 11:44 PM

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Juts to share folks, after my "thankyou surprise" upgrade to 100Mbps, I was paying rm240.

I start opening a report via live chat. Opened a report.
Their reply was to walk in to TMpoint and meet the sales rep/manager

Walked in to TMpoint and filed in official report (hand written) indicating unfair payment treatment to long standing customer, especially with current promotion.
Within 24 hours received call and sms my payment reduced to rm189+gst

soonwai
post Dec 21 2017, 11:57 PM


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QUOTE(SilentForever @ Dec 21 2017, 09:36 PM)
soonwai fruitie, I just got upgraded to the RYE 2017 where they inform through sms and I reboot btu and router done. I checked the discount is listed as RM150 perpetual? Is this correct? Next one is to wait for new bill to check.
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I'm on RYE100. I was suppose to get RM200 discount but like you, it only showed RM150 after installation. My bill was the next day so got overcharged. Made a report about this and a few days later TM put in the RM50 discount and rebated me for that bill. Now waiting for my next bill to make sure everything is in order.

This post has been edited by soonwai: Dec 22 2017, 12:57 PM
SilentForever
post Dec 22 2017, 12:14 AM

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QUOTE(soonwai @ Dec 21 2017, 11:57 PM)
I was suppose to get RM200 discount but like you, it only showed RM150 after installation. My bill was the next day so got overcharged. Made a report about this and a few days later TM put in the RM50 discount and rebated me for that bill. Now waiting for my next bill to make sure everything is in order.
*
What is the RM50 discount for? confused.gif
fruitie
post Dec 22 2017, 12:25 AM

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QUOTE(SilentForever @ Dec 22 2017, 12:14 AM)
What is the RM50 discount for?  confused.gif
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Special discount because our package is supposed to get RM 200 discount in total.
westlife
post Dec 22 2017, 04:57 AM

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anyone is able to login in and access to iflix directly on his hypptv box?
raemon
post Dec 22 2017, 07:37 AM

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QUOTE(soonwai @ Dec 21 2017, 10:52 PM)
TM very strange one. I think their password reset SOP changes depending on the moon phase or something like that. It can be one of the below:
1. Reset to a system generated password and send via SMS.
2. Read existing password over the phone.
3. Reset to unifi123 and read over the phone.
4. Reset to a system generated password and read over the phone.
*

In my case it was almost number 1 but in the end number 2. In a matter of a few hours. biggrin.gif
sgpdsmss
post Dec 22 2017, 08:03 AM

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QUOTE(SilentVampire @ Dec 21 2017, 10:52 PM)
If you add on powerline or AP, it won't consume much power. It has nothing to do with the router bro. You have one of the best router already. It has more to do with the wireless interference and congestion in your area, which is to be expected, unless you are staying in some high class gated area with only a few houses around you. My advice is to get a powerline or AP if you can, and just configure it to extend 5GHz.
*
detected Max 3 WIFI signal around my house area included my own..consider many or few ?

QUOTE(soonwai @ Dec 21 2017, 11:03 PM)
What device? If the device is single chain wifi then that's quite good. If dual chain then you should be getting 70-90mbps over 2.4Ghz unless there's interference.

Router: Mikrotik RB2011UAS-2HnD
AP: D-Link DIR-868L

Dual chain (2x2 MIMO)
user posted image
iPhone 6s 2.4GHz N 20MHz channel width (Link: 144 mbps)

Single chain, dunno why so slow.
user posted image
Samsung S3 2.4GHz N 20MHz Channel Width (Link speed: 72mbps)
*
ive 868L router ...but this router suddenly the WIFI signal drop to 50% and less signal transmit out ...i don't know what happen to the router ..try Reset default ..flash firmware ..nothing help ..
in the end keep it in store ...
the router from oversea so no warranty ..dlink claim that if send for repair cost about rm250..

your Samsung S3 link speed 72Mbps ..
speed test can get how many ?
sorry i cant see your screen shot ...


KKW
post Dec 22 2017, 08:12 AM

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QUOTE(VeeJay @ Dec 21 2017, 11:44 PM)
Juts to share folks, after my "thankyou surprise" upgrade to 100Mbps, I was paying rm240.

I start opening a report via live chat. Opened a report.
Their reply was to walk in to TMpoint and meet the sales rep/manager

Walked in to TMpoint and filed in official report (hand written) indicating unfair payment treatment to long standing customer, especially with current promotion.
Within 24 hours received call and sms my payment reduced to rm189+gst
*
Wow. Can I know which tm point you went?
abcdef123456
post Dec 22 2017, 08:31 AM

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QUOTE(abcdef123456 @ Dec 21 2017, 03:26 PM)
i just told them its not stable, this was my 2nd replacement, probably because still under warranty i guess
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Hi bro, would like to clarify on the unstable wifi issue before i make my final decision to exchange it for c5v2 router, as to me is unstable is the extremely high ping sometimes when downloading or even just watching youtube (may reach 3000+, will recover by itself but takes some time, sometimes need to keep refresh), normal period, just a slight jump for the ping (download can reach 3-3.6Mbytes/s and able to watch youtube at 1080p at the same time), Im using Unifi 30Mbps. Was wondering unstable wifi issue means this to you bro?
abcdef123456
post Dec 22 2017, 08:38 AM

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QUOTE(westlife @ Dec 21 2017, 01:27 PM)
no. no replacement of wifi router. i am still using my tp-link archer c5. the most stable and best performance stock router that TM has ever given. thumbsup.gif
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Hi bro, would like to clarify on the stable wifi meaning before i make my final decision to exchange it for c5v2 router, does it mean when you downloading the ping doesnt jump high??as to my current c1200, sometimes ping will jump extremely high like few thousands when downloading or even just watching youtube, it will recover to stable state by takes some time, sometimes i will need to keep refreshing to get stable, normal period downloading can reach 3-3.6Mbytes/s and able to watch youtube at 1080p at the same time, will c5v2 router having this issue?Appreciate your feedback
abcdef123456
post Dec 22 2017, 08:50 AM

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QUOTE(noobandroid @ Oct 27 2017, 10:00 PM)
get the archer c5 tp link, tm gives that too
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Hi bro, does c5v2 router will cause high ping (like few thousands) when download or watching youtube. My current c1200 sometimes will, but recover by itself or sometimes need to keep refresh until it is stable. Download speed can reach >3Mbytes/s and able to watch youtube 1080p same time during stable period. Im using Unifi 30Mbps. Was wondering c5v2 will have this issue, need to clarify this before making final decision to change to c5v2 as being offered by tm?

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