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Unifi Official TM UniFi High Speed Broadband Thread V27, We Want Cheaper Price!

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Xefron
post Dec 7 2016, 12:11 PM

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This upgrade exercise is so confusing.

Currently, not all customers are enjoying the same price under same speed.

There will be the scenario where your new upgrade package is cheaper ,same price or expensive than your previous one.

If cheaper good for the customer,if more expensive how ?
SSJBen
post Dec 7 2016, 12:16 PM

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And.. Apparently there is a small clause with this free upgrade exercise. Those who has received any kind of upgrade in 2016 prior to this free upgrade "promo" are not eligible for the speed increase in 2017.

Yup, so if any of you got a free upgrade from vip5 or whatever to advance 30, something along those lines, you aren't eligible for anything else. That's what the customer service is telling me.
fruitie
post Dec 7 2016, 12:17 PM

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QUOTE(Xefron @ Dec 7 2016, 12:11 PM)
This upgrade exercise is so confusing.

Currently, not all customers are enjoying the same price under same speed.

There will be the scenario where your new upgrade package is cheaper ,same price or expensive than your previous one.

If cheaper good for the customer,if more expensive how ?
*
Probably the next exercise is to standardize the pricing.
Honestly speaking, this is their marketing department's mistake, came out with different offerings and packages for different customers. Now let them taste it. laugh.gif
jiaen0509
post Dec 7 2016, 12:21 PM

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QUOTE(fruitie @ Dec 7 2016, 11:57 AM)
Two things here. 3G/H+/LTE has nothing to do with your UniFi package. It is two separate things. That depends on your telco package e.g. Maxis, Digi, Celcom and also your phone's capability if it can achieve LTE or just H+. Once you connect to your home WiFi, your data package will be stopped until your WiFi is disconnected. So, they are not related at all.

Regarding your network card, I can see it is quite an old one. Suggest you buy a better network card or USB wireless adapter. Else, I don't think it can achieve full 30Mbps.
It is removed again right after that? TM can always argue it is a mistake from their end. laugh.gif
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Yes. Removed... hahah... you show then you should do.
fruitie
post Dec 7 2016, 12:26 PM

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QUOTE(SSJBen @ Dec 7 2016, 12:16 PM)
And.. Apparently there is a small clause with this free upgrade exercise. Those who has received any kind of upgrade in 2016 prior to this free upgrade "promo" are not eligible for the speed increase in 2017.

Yup, so if any of you got a free upgrade from vip5 or whatever to advance 30, something along those lines, you aren't eligible for anything else. That's what the customer service is telling me.
*
Yes, Xefron has already hinted us earlier before the announcement was out.

However, I didn't receive any email and the possibility I could think now is probably mine was from VIP 10 - RM 179 to Advance 30 - RM 199 and I complained after that for unfairness treatment towards soft launch customers. They reduced mine back to RM 179. Technically speaking I'm paying RM 179 before and currently but with higher speed. hmm.gif I hope they don't treat this as an upgrade and many of them are using the same package as mine.

QUOTE(jiaen0509 @ Dec 7 2016, 12:21 PM)
Yes. Removed... hahah... you show then you should do.
*
You can fight until cow comes home also no result. laugh.gif

This post has been edited by fruitie: Dec 7 2016, 12:27 PM
soultaker
post Dec 7 2016, 01:18 PM

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Received this just now from TM.

Attached Image

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Mazda9
post Dec 7 2016, 01:57 PM

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Usually once you log a call with mcmc against TM unifi, how Long does it take for TM to contact you to sort your issue?

This post has been edited by Mazda9: Dec 7 2016, 01:57 PM
jhleo1
post Dec 7 2016, 02:00 PM

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Those so called TM VOD I already watched in Kodi. Lol Who still interest?

QUOTE(soultaker @ Dec 7 2016, 01:18 PM)
Received this just now from TM.
jusbella
post Dec 7 2016, 02:01 PM

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How u receive it? by email or pos laju?


QUOTE(soultaker @ Dec 7 2016, 01:18 PM)
Received this just now from TM.

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*
soultaker
post Dec 7 2016, 02:08 PM

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QUOTE(Mazda9 @ Dec 7 2016, 01:57 PM)
Usually once you log a call with mcmc against TM unifi, how Long does it take for TM to contact you to sort your issue?
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usually next business day they will contact you.

QUOTE(jusbella @ Dec 7 2016, 02:01 PM)
How u receive it? by email or pos laju?
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by normal postage.
alexwsk
post Dec 7 2016, 02:15 PM

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QUOTE(SSJBen @ Dec 7 2016, 12:16 PM)
And.. Apparently there is a small clause with this free upgrade exercise. Those who has received any kind of upgrade in 2016 prior to this free upgrade "promo" are not eligible for the speed increase in 2017.

Yup, so if any of you got a free upgrade from vip5 or whatever to advance 30, something along those lines, you aren't eligible for anything else. That's what the customer service is telling me.
*
i received my free upgrade from VIP5 to VIP10 in May 16
yet i still received that email from TM, so hopefully totally phase out VIP plans and all gets at least Unifi 30 rolleyes.gif
fruitie
post Dec 7 2016, 02:18 PM

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QUOTE(alexwsk @ Dec 7 2016, 02:15 PM)
i received my free upgrade from VIP5 to VIP10 in May 16
yet i still received that email from TM, so hopefully totally phase out VIP plans and all gets at least Unifi 30  rolleyes.gif
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If people are only paying RM 149 (excludes GST) for Advance 30. I will definitely complain and make a big fuss over this. Won't give them any face.
SilentForever
post Dec 7 2016, 02:45 PM

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Guys I seem to remember when reset port the btu will break connection but now said refresh but nothing lol.
kokmengng
post Dec 7 2016, 02:55 PM

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QUOTE(akping_1 @ Dec 5 2016, 06:23 PM)
The TnC did not mention about VIP 5, 10 ,20 will upgrade to wat speed.
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Exactly. I am on VIP10 and hoping that I will be eligible for the upgrade.


QUOTE(fruitie @ Dec 6 2016, 03:29 PM)
It will not revert back to RM 199. I don't think you will stay that long too. laugh.gif So long you didn't change package, that's the amount you will pay. biggrin.gif
*
How about those who are paying RM199 for VIP10? Pity them...

By the way, what's the different between VIP30 and Advance30? Same same or different? Confuse. hmm.gif

Or am i right to say there is no more VIP* package. All new personal unifi package is either Advance 30, 50 or Pro 100?

This post has been edited by kokmengng: Dec 7 2016, 03:01 PM
VeeJay
post Dec 7 2016, 03:07 PM

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QUOTE(kokmengng @ Dec 7 2016, 02:55 PM)
Exactly. I am on VIP10 and hoping that I will be eligible for the upgrade.
How about those who are paying RM199 for VIP10? Pity them...

By the way, what's the different between VIP30 and Advance30? Same same or different? Confuse.  hmm.gif

Or am i right to say there is no more VIP* package. All new personal unifi package is either Advance 30, 50 or Pro 100?
*
There is no VIP 30, where did you read that from?
jhleo1
post Dec 7 2016, 03:18 PM

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Yes there was offered in early of 2015 before Unifi Advance 30 replace VIP 30.

QUOTE(VeeJay @ Dec 7 2016, 03:07 PM)
There is no VIP 30, where did you read that from?
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fruitie
post Dec 7 2016, 03:26 PM

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QUOTE(kokmengng @ Dec 7 2016, 02:55 PM)
Exactly. I am on VIP10 and hoping that I will be eligible for the upgrade.
How about those who are paying RM199 for VIP10? Pity them...

By the way, what's the different between VIP30 and Advance30? Same same or different? Confuse.  hmm.gif

Or am i right to say there is no more VIP* package. All new personal unifi package is either Advance 30, 50 or Pro 100?
*
RM 199 for VIP 10 is a lot unless you take their full package HyppTV.

No VIP for 30 and above. Only Advance.

QUOTE(jhleo1 @ Dec 7 2016, 03:18 PM)
Yes there was offered in early of 2015 before Unifi Advance 30 replace VIP 30.
*
Err... From first day itself already no VIP for 30, 50 or 100. It's all this while known as Advance packages.
I was one of the early users. smile.gif
kokmengng
post Dec 7 2016, 03:45 PM

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QUOTE(VeeJay @ Dec 7 2016, 03:07 PM)
There is no VIP 30, where did you read that from?
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Sorry. I thought there is but didn't know that it has been replaced by Advance 30. biggrin.gif

QUOTE(fruitie @ Dec 7 2016, 03:26 PM)
RM 199 for VIP 10 is a lot unless you take their full package HyppTV.

No VIP for 30 and above. Only Advance.
Err... From first day itself already no VIP for 30, 50 or 100. It's all this while known as Advance packages.
I was one of the early users. smile.gif
*
Yes, i m talking about full package. Can we opt out the HyppTV?

Also, just called TM-100 to ask further on my case - VIP10. I was told my cable ( the fibre connecting to my house) cannot support 50mbps even if i got the free upgrade. So, i cannot enjoy the free upgrade due to "Technical and service availablity". doh.gif

So, guys. Do make sure your cable can support up to 50mbps before you decide. brows.gif

This post has been edited by kokmengng: Dec 7 2016, 03:46 PM
chan01
post Dec 7 2016, 03:48 PM

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if cable can support 30 mbps, it should able to support to 100 mbps right? Hope my house can support...
kokmengng
post Dec 7 2016, 03:49 PM

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QUOTE(chan01 @ Dec 7 2016, 03:48 PM)
if cable can support 30 mbps, it should able to support to 100 mbps right? Hope my house can support...
*
Nope. It is not the case. At least that's what i have been told by TM.

Maybe someone can share more on this? hmm.gif

This post has been edited by kokmengng: Dec 7 2016, 03:49 PM
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