usually should be 10ms and below. is latency so important to you? if yes, you might try to call TM to check on your connection.

Not sure on that, still waiting reply from TM.

Free speed upgrade for eligible customer starting 1st Jan 2017 in phases.

Correct, but for those who are not using the landline, can opt for this.

I think u never file a complaint using MCMC before. I had 3 complaint this year and all are very effective. 1 still ongoing after i submit on Monday. They contact me soonest and now i'm quite happy with the outcome. My previous 2 complaints also end up well. their service is very good.

Received this just now from TM.

usually next business day they will contact you.

by normal postage.

did you received email from TM or not?

true, but first thing when i ask TM not the CS people, they ask me did i received the email from TM. If you get that email, you should be entitled for the free upgrade.

What I'm trying to say is, you should ask TM about this free upgrade if you still didn't get the email. Make sure you are included. Should there be any queue, you can be among the earliest. I was hoping that all should pay the same amount regardless of new/old customer. there shouldn't be any price different for the same package. but that's not gonna happen. if you keep quiet, you might be left out. this is standard for all the service provider in msia.