As per what monked said, Samsung is currently trying to cope with the replacement program and produce the exact same amount of phone for we all. So if lets say everyone want to change color, wouldn't it be a mess?

As for accessories, imagine if u sent it back ur phone only, is it OK if samsung hand u only the new phone? without any box?

Nope, so far so good. there's no significant news/reports to show that users are having booloop issues on the replacement units. However, previously there's a forumer reporting that Samsung Singapore facebook page got complaints regarding Singapore owner had bootloop issue on the replacement phone. I went there and checked. Yes, there's complaints. However, the amount is very small though. Could be isolated cases.

IMO, it's still too early to say, since the replacement day (in some other countries) only started couple days ago. Only times can tell whether the replacement units are completely problem free.

As per what monked said, Samsung is currently trying to cope with the replacement program and produce the exact same amount of phone for we all. So if lets say everyone want to change color, wouldn't it be a mess?

As for accessories, imagine if u sent it back ur phone only, is it OK if samsung hand u only the new phone? without any box?

Same for Digi, original owner need to sign the GDex delivery & return the phone in their special assigned bag, or personally make booking to perform an exchange at selected Digi Centre

The exact same amount? Haven't come across any article or news on this yet. Please share link to the article.

Again and again, the issue is the phone. Not the accessories. Not EVEN the box.. OMG

Since you are a potential user, do you want to buy my replacement unit? Might give up with the Note7 already. 🤔🤔🤔

The exact same amount? Haven't come across any article or news on this yet. Please share link to the article.

Again and again, the issue is the phone. Not the accessories. Not EVEN the box.. OMG

Since you are a potential user, do you want to buy my replacement unit? Might give up with the Note7 already. 🤔🤔🤔

https://www.facebook.com/photo.php?fbid=101...&type=3&theater

here is another problem that this owner face (shadow on the front cam) after the replacement...but really really 1 of thousand ..so far ...
haha

Not to be bias on either side, but I think both would want to gain some advantage over the other party in this exercise.

Owner wants to take advantage when returning less accessories back and expect SME to give them a whole new set with complete accessories.

SME wants to recover as many accessories as possible (more recover = more potential buyer in accessories, more recover = less to re-include in the refurbished set later)

Call me skeptical but I am sure some of the users out there would like to take this advantage.

IMHO the exchange should be strict, whatever accessories you didn't return, deduct from the replacement set. The condition of the phone doesn't matter if the screen cracked, not bootable, (missing SPen is arguable)

Not to be bias on either side, but I think both would want to gain some advantage over the other party in this exercise.

Owner wants to take advantage when returning less accessories back and expect SME to give them a whole new set with complete accessories.

SME wants to recover as many accessories as possible (more recover = more potential buyer in accessories, more recover = less to re-include in the refurbished set later)

Call me skeptical but I am sure some of the users out there would like to take this advantage.

IMHO the exchange should be strict, whatever accessories you didn't return, deduct from the replacement set. The condition of the phone doesn't matter if the screen cracked, not bootable, (missing SPen is arguable)

at least Samsung Singapore is reaching out to the fella.

Samsung Malaysia just copy and paste the standard reply to all comments on their FB. :S

i think there is a flaw in your theory, these minimal profit gains should not be in the minds of Samsung, their main priority should be focused on damage control and building back brand loyalty. Future sales and rave reviews from existing pre-order customers is worth much more than the few ringgit they can probably save but which would bring in more complaints and viral news from users.

With such a big "explosion" going on, saving pennies on the dollar seems like a dumb move but that's probably just me.

Samsung has already inadvertently caused so much hassle and embarrassment to the customers (and themselves), they are expected to lose a hefty amount, so just let customers "take advantage" over these petty things la. Demanding for VR or IconX or other things is possibly slightly overboard but getting a few "free" accessories doesn't add much to their basic cost when it's supposed to be going to the dumps anyway.

[Samsung]
Thank you for contacting Samsung Malaysian Live Chat Support. My name is mimi.. How may I assist you today?
[me]
hi
i have contact samsung livechat just now
but my internet was disconencted
i need answer for my note 7
maxis do not allow me to return the device because i lost my usb type c adaptor
i have contacted samsung careline n they said will call me back yesterday but i did not receive any call
[Samsung]
First of all, I would like to apologize in all inconvenience cause that you already facing.
customer is advisable to bring full set box (device and all accessories)
[me]
I LOST MY ADAPTOR
[Samsung]
may i know you are inquiry on what issue for this note 7?
[me]
maxis do not allow me to return the device because i lost my usb type c adaptor
i already type up there
[Samsung]
i mean, do you inquiry on the replacement process?
[me]
inquiry from samsung or maxis?
[Samsung]
you go to Maxis for the replacement unit?
kindly bring the full box set together with its accessories which came with the device to proceed with replacement unit
i am apologize for any inconvenience
[me]
i have mention
what if i lost the usb type c adaptor
[Samsung]
in order to proceed with the replacement unit, customer need to have full set of accessories. or else, we are unable to proceed
[me]
so you mean i lost my usb type c adapter and you are not able to replace my unit?
what if my unit explode do samsung malaysia take responsible of it?
you are not solving my problem
[Samsung]
i am apologize for any inconvenience
unfortunately, i am unable to further assist
[me]
i still do not get any answer to my question
please escalate to your manager
[Samsung]
i will escalate this.

Reminder to owners of Note 7 on the upcoming replacement:-

Official Samsung MY - Note 7

06 September 2016 - As the customers’ safety is our absolute priority, the replacement initiatives for Samsung Galaxy Note7 in Malaysia will take place from 29th September 2016 onwards. Further details are as follows: -
Replacement date: From 29th September 2016 onwards
Replacement Location: Customers may return their existing Galaxy Note7 and collect their new Galaxy Note7 at the place of purchase (original place of collection)
Replacement Time: 10.00am till 10.00pm
Replacement Conditions: Customers are required to bring the full box set including a charger and cable; headset and USB Connector
For more enquiries, please call Samsung Malaysia Careline at 1800-88-7799.
Once again please read and don't make the fool out of yourself if you did not bring the abovementioned.