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Samsung Samsung Galaxy Note 7 Official Discussion V7!, Replacement scheme starting from Sept 29

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noeltwt
post Sep 20 2016, 11:38 AM

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QUOTE(Wind82 @ Sep 20 2016, 09:12 AM)
Anyone got contacted by Sen Heng?

They just sent out an email asking us to fill up then no more follow up liao?
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Nope. Filled up the form and no reply since then. Should call them to confirm within this week.

Sen Heng's customer service is very bad when I'm in the pre-order stage.
After grab the Note7, no confirmation email no tax invoice send to my email to confirm, but money deducted.
Called hotline and ask, said the system is having problem and will send out the confirmation invoice soon.
Din receive it after few days, emailed customer service and request for confirmation, all I get is auto reply.

Funny/frustrating part:- I chose pick up at one of the outlet, end up Sen Heng deliver the whole thing to my hometown address! vmad.gif
Makes me can't enjoy the phone immediately!
Out of topic LOL.
yuhhaur
post Sep 20 2016, 11:41 AM

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QUOTE(lexboy85 @ Sep 20 2016, 11:32 AM)
so mad talking to samsung live chat  ranting.gif
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lol really dumb CS doh.gif
mydragoon
post Sep 20 2016, 11:43 AM

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QUOTE(lexboy85 @ Sep 20 2016, 11:32 AM)
QUOTE
[Samsung]
Thank you for contacting Samsung Malaysian Live Chat Support. My name is mimi.. How may I assist you today?
[me]
hi
i have contact samsung livechat just now
but my internet was disconencted
i need answer for my note 7
maxis do not allow me to return the device because i lost my usb type c adaptor
i have contacted samsung careline n they said will call me back yesterday but i did not receive any call
[Samsung]
First of all, I would like to apologize in all inconvenience cause that you already facing.
customer is advisable to bring full set box (device and all accessories)
[me]
I LOST MY ADAPTOR
[Samsung]
may i know you are inquiry on what issue for this note 7?
[me]
maxis do not allow me to return the device because i lost my usb type c adaptor
i already type up there
[Samsung]
i mean, do you inquiry on the replacement process?
[me]
inquiry from samsung or maxis?
[Samsung]
you go to Maxis for the replacement unit?
kindly bring the full box set together with its accessories which came with the device to proceed with replacement unit
i am apologize for any inconvenience
[me]
i have mention
what if i lost the usb type c adaptor
[Samsung]
in order to proceed with the replacement unit, customer need to have full set of accessories. or else, we are unable to proceed
[me]
so you mean i lost my usb type c adapter and you are not able to replace my unit?
what if my unit explode do samsung malaysia take responsible of it?
you are not solving my problem
[Samsung]
i am apologize for any inconvenience
unfortunately, i am unable to further assist
[me]
i still do not get any answer to my question
please escalate to your manager
[Samsung]
i will escalate this.


so mad talking to samsung live chat ranting.gif
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makes me wonder if they share same helpdesk with streamyx... follow script kau2...

but to be frank, i dun expect helpdesk can make any decisions... but i'd think that no need la to buat bodoh... ppl ask A, go answer B pulak.

just say la that is SOP and we need to escalate or sth. waste everyone's time only...
sonyclie77
post Sep 20 2016, 11:46 AM

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QUOTE(rajlesta00 @ Sep 20 2016, 09:56 AM)
C&P from Digi reply
refund

***********

Dear XXXX,

Number: XXXX

We hope that you are doing great and always in a pink of health. We thank you for your email dated 16th of September 2016.

With regard to your further enquiry on replacement of Samsung Galaxy Note 7, please be informed that we are handling this matter with 2 options:

1) Exchange of device: In this exchange only items in the box are required to be returned.

2) Return of device with refund: Under this circumstance, you are required to return all of the items that you have received which is the device, items in the box and preorder gifts.

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DiGi requires the freebies as well for the exchange?
jacky91
post Sep 20 2016, 11:47 AM

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[quote=mydragoon,Sep 20 2016, 11:43 AM]
so mad talking to samsung live chat ranting.gif
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[/quote]
makes me wonder if they share same helpdesk with streamyx... follow script kau2...

but to be frank, i dun expect helpdesk can make any decisions... but i'd think that no need la to buat bodoh... ppl ask A, go answer B pulak.

just say la that is SOP and we need to escalate or sth. waste everyone's time only...
*

[/quote]

after spoken to Samsung Live Chat, i will often rate them as 1 star and give the message saying they need to up their standard in hiring ppl...these CS, no offence, like not educated well enough to understand simple english...

ask this, answer that...sometimes really pump the blood pressure high while talking with them doh.gif
becauseyuckfou
post Sep 20 2016, 11:49 AM

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QUOTE(jacky91 @ Sep 20 2016, 11:35 AM)
all sealed in box..will check again tonight...to double confirm tongue.gif
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Plot twist : phone not found. brows.gif
yuhhaur
post Sep 20 2016, 11:50 AM

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QUOTE(sonyclie77 @ Sep 20 2016, 11:46 AM)
DiGi requires the freebies as well for the exchange?
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QUOTE
1) Exchange of device: In this exchange only items in the box are required to be returned.


This post has been edited by yuhhaur: Sep 20 2016, 11:53 AM
thugs
post Sep 20 2016, 11:50 AM

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QUOTE(sonyclie77 @ Sep 20 2016, 11:46 AM)
DiGi requires the freebies as well for the exchange?
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If you choose to refund instead of replacement. smile.gif
sonyclie77
post Sep 20 2016, 11:51 AM

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QUOTE(yuhhaur @ Sep 20 2016, 11:50 AM)

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QUOTE(thugs @ Sep 20 2016, 11:50 AM)
If you choose to refund instead of replacement. smile.gif
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Alright thanks.

Got option to refund is good.
becauseyuckfou
post Sep 20 2016, 11:52 AM

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QUOTE(i am number 2 @ Sep 20 2016, 11:12 AM)
PM me the details (colour of the phone) and price that u are letting go the Note 7.
BTW, I am only available to deal on 7 Oct 2016 when i am back from overseas.  icon_rolleyes.gif
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The irony, though. I'll be flying on Oct 8th lol. But 7th is fine too.

Keyword : I might. (big chance)
Eyeing on few phones at the moment. Will PM you as soon as I found 1.
becauseyuckfou
post Sep 20 2016, 11:53 AM

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QUOTE(sonyclie77 @ Sep 20 2016, 11:51 AM)
Alright thanks.

Got option to refund is good.
*
During my Livechat with Samsung rep, they also mentioned about refunding. But I can't decide whether it's legit or not.

Welcome to Malaysia.
i am number 2
post Sep 20 2016, 11:53 AM

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QUOTE(becauseyuckfou @ Sep 20 2016, 11:52 AM)
The irony, though. I'll be flying on Oct 8th lol. But 7th is fine too.

Keyword : I might. (big chance) 
Eyeing on few phones at the moment. Will PM you as soon as I found 1.
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I notice the "might" u used.
Haha...i'm patiently waiting for the official sales here, maybe Samsung will give some discount or freebies to boost the sales nod.gif
sonyclie77
post Sep 20 2016, 11:54 AM

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QUOTE(becauseyuckfou @ Sep 20 2016, 11:53 AM)
During my Livechat with Samsung rep, they also mentioned about refunding. But I can't decide whether it's legit or not.

Welcome to Malaysia.
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So far no one has successfully done so?
thugs
post Sep 20 2016, 11:54 AM

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QUOTE(sonyclie77 @ Sep 20 2016, 11:51 AM)
Alright thanks.

Got option to refund is good.
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I think you can sell off the phone + sell freebies... more worth. But be reasonable... tongue.gif
yuhhaur
post Sep 20 2016, 11:56 AM

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QUOTE(becauseyuckfou @ Sep 20 2016, 11:49 AM)
Plot twist : phone not found.  brows.gif
*
And twisted again: MY discovered the first case of explosion N7 laugh.gif


Since someone mentioned about putting it inside mooncake box so no outside damage was discovered during incident whistling.gif

This post has been edited by yuhhaur: Sep 20 2016, 11:57 AM
Inject
post Sep 20 2016, 11:59 AM

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QUOTE(CAC@MBO @ Sep 20 2016, 10:34 AM)
I had not encounter it and hope never will. did saw some ppl in thread having this bootloop issue and send to CS.
seem to be motherboard failure. and I did some google and found out similar to what you said, emmc brickbug in during old time for old Galaxy series.

Bootloop, battery issue actually make me consider to take other manufacture phone, but in the end I can't. LOL
love the new dual pixel camera performance on low light/day time as well, 4k/slow mo, S-pen is the most lovely feature I like (never use note-series), to screenshot, gif, Draw a lots on picture and photo (for fun  biggrin.gif ). battery last 1 whole day with 4-6h SOT, fast charging 1 hour from 30% to full, UI is beautiful, fingerprint is fast, 4gb/64gb is more than enough (with 64 gb memory card as well)
consider other like Sony (camera algorithm still suck), huawei (UI really... not my type), LG (too exp and hard to find retailer/CS), HTC ( same as LG), VIVO (X7 plus not in Msia yet and no OIS in camera), and Apple I7plus? (no way, most exp and IOS really not user friendly)
Samsung seem offer lots features into one phone, just can't resist.  cry.gif

hope our new batches have no/lower battery and bootloop issue.
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I think motherboard failure is the easier to understand term used by samsung representative, rather than emmc brickbug. perhaps i should call it ufs brickbug as it's now using ufs instead of emmc haha.

Yeah same with me, in spite of the bootloop and battery issues I still can't give up on the N7. Camera, battery life, dual sim/SD card, 64gb, and most importantly the amazing QHD display and no side bezels being too sexy is just too much for me to give up. Uncle benny mentioned there is no perfect phone but for me this is my perfect phone, it's everything i ever wanted in a 2016/2017 smartphone.

Just hoping will not get a lemon unit in replacement phone like pink tint, dead pixels etc.

QUOTE(sonyclie77 @ Sep 20 2016, 11:46 AM)
DiGi requires the freebies as well for the exchange?
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DiGi called me a week back and mentioned need to return the wireless charger but no mention of battery pack. I even confirmed if i'm hearing it correctly as wireless charger has nothing to do with the internal battery. nevertheless i will get everything ready including freebies to make things go smoothly during the delivery exchange process.
becauseyuckfou
post Sep 20 2016, 12:04 PM

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QUOTE(sonyclie77 @ Sep 20 2016, 11:54 AM)
So far no one has successfully done so?
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They also mentioned they need to concentrate on the replacement first. It's kinda tough anyhow.

If we have taken our replacement unit, are we still eligible for a refund? (if the box is still sealed) That's the question.
lexboy85
post Sep 20 2016, 12:04 PM

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QUOTE(jacky91 @ Sep 20 2016, 11:47 AM)
makes me wonder if they share same helpdesk with streamyx... follow script kau2...

but to be frank, i dun expect helpdesk can make any decisions... but i'd think that no need la to buat bodoh... ppl ask A, go answer B pulak.

just say la that is SOP and we need to escalate or sth. waste everyone's time only...
*


after spoken to Samsung Live Chat, i will often rate them as 1 star and give the message saying they need to up their standard in hiring ppl...these CS, no offence, like not educated well enough to understand simple english...

ask this, answer that...sometimes really pump the blood pressure high while talking with them doh.gif
*
Even after the chat they ask for my details such as name, phone number, email address and so on but i have already fill up all of those before the live chat session, without filling up those you are not allow to enter the live chat, wonder their sop copy from where hmm.gif hmm.gif

This post has been edited by lexboy85: Sep 20 2016, 12:05 PM
mydragoon
post Sep 20 2016, 12:07 PM

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QUOTE(sonyclie77 @ Sep 20 2016, 11:46 AM)
DiGi requires the freebies as well for the exchange?
*
sonyclie77 errr... if you check... exchange is OPTION 1... meaning only need to return device + box + whatever inside that box

option 2 is refund... which will require return of everything, including the free gifts.
jacky91
post Sep 20 2016, 12:14 PM

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QUOTE(sonyclie77 @ Sep 20 2016, 11:51 AM)
Alright thanks.

Got option to refund is good.
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SME not offering refund right?
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