Since there are many questions about which Proton Service Centre to go to, so I decided to setup this forum to rate them to help you decide.
I'll update the rating based on good and bad only.
Please give feedback/share your recent visit to Proton SC and give your rating either good or bad only.
If your rating is bad please state your problem briefly.

SC with 14 x
1. Senaxis Sdn Bhd(No.50, Jalan SS26/11, Taman Mayang Jaya, 03-78064654) #6 #38 #70 #101 #128 #140 #143 #150 #153 #155 #183
#223 #224 #236

SC with 8 x
Proton Edar Section 13(Bodywork & Paint, Jalan 13/6A, PJ, 03-79577427) #4 #18 #42 #84 #96 #152
#216

SC with 7 x
Proton SC Dealer Apple Auto (Sri Kembangan, 03-89595885, Syntium 3k, 5k #55,#56, and 7k are available) #8 #25 #67 #71/#78 #83 #4

SC with 6 x
Proton SC Taman Keramat (Khasiat Jati SB) #81 #124 #145 #146 #149 #180

SC with 3 x
1. Intan Matang(Proservis Sdn Bhd, Jln Saksama 25/39, Shah Alam. 016-2221353) Open on Sundays #99 #190 #235

SC with 2 x
1. Tropical Impact Sdn Bhd, Balakong (03-23022968) #48 #89(Free car wash)
2. Proton Edar Setapak(Bodywork & Paint, 03-40218088) #4 #102
3. Proton Edar Puchong Jaya(03-80791001) #116 #117
4. Intan Matang(Proservis Sdn Bhd, Jln Saksama 25/39, Shah Alam. 016-2221353) Open on Sundays #99 #190
5. Proton Edar Mutiara Damansara(Bodywork & Paint, 03-77258228) #4 #266

SC with 1 x
1. Proton Edar CoSE(Westbound Shah Alam 03-80269333, Bodywork & Paint, 03-80269356) #4
2. SM Bolton Sdn. Bhd (Selayang, 03-61383228) #11
3. Pusat Perkhidmatan Satria Sdn Bhd(No. 7, Jalan 51A/227 PJ, 03-78653126) #5
4. Bengkel Setia Sdn Bhd(Lorong Keramat 17, Off Jalan Keramat, 03-42575005) #27
5. Proton Edar Bukit Maluri(Bodywork & Paint, 03-62756657) #134
6. Pusat Servis Auto Sinaran Sdn Bhd (Taman Lestari Perdana, Seri Kembangan, 03 89455143) #249
7. Prima Auto Care Sdn Bhd (Kota Kemuning 03-51222954) #286
8. Sin Siang Hin (M) Sdn Bhd (Jalan Semarak 016-217 6643) #262 Was informed CLOSED DOWN by linkinstreet#285.

SC with feedback:
SC with 10 x
Proton Edar Mutiara Damansara(Bodywork & Paint, 03-77258228) #4 #67 #100 #160 #182 #185
#217

SC with 7 x
Proton SC Dealer Apple Auto (Sri Kembangan, 03-89595885, Syntium 3k, 5k #55,#56, and 7k are available) #4 #48 #59 #111 #115 #158 #178

SC with 3 x
1. Proton Edar CoSE(Westbound Shah Alam 03-80269333, Bodywork & Paint, 03-80269356) #100 #Proton Suprima S V2
#212

SC with 2 x
1. Proton Edar Petaling Jaya(Bodywork & Paint, No. 17, Seksyen 51A, Jalan 227, 03-79568811) #73 #117

SC with 1 x
1. Proton Edar Bukit Maluri(Bodywork & Paint, 03-62756657) #4
2. Proton Edar Cheras, Desa Tun Razak(Bodywork & Paint, 03-91736051) #66
3. Wanija SC, Senawang #72
4. World Car Care, Bukit Serdang, Seri Kembangan #159
5. Tropical Impact Sdn Bhd, Balakong (03-23022968) #213
6. Rahman Brothers Automotive Sdn Bhd (Seksyen 22, Shah Alam, 03-56142300) #249

SC with no review yet
Proton Edar Glenmarie Temasya(Bodywork & Paint, 03-55695499)
Proton Edar Pandamaran(Klang, 03-31678903)
Proton Edar Sri Damansara(03-62757355)
Proton Edar Jln Chan Sow Lin(03-92229935)
Proton Edar Glenmarie Hicom(03-55693866) Was informed CLOSED DOWN by k!nex.

SC no longer Proton Authorized Service Dealer #103
Admitech#80 Vector Auto - Segambut, 03-62529850 #9 #80

This post has been edited by merinyu: Nov 22 2019, 08:40 PM

My service at Proton Edar CoSE
Take no. and wait for your turn to tell SA all your service requirements.
Once finish, SA look for you to pay money... I thought they'll call or SMS.
Free drinks small cup mineral water/coffee. TV boring local channel.
First 3 service free labour charge.
3 yrs free service still have to pay if exceed voucher value but if below voucher value then burned!
If first service below 1K, wheel alignment FOC.

Free 3 Years Service Vouchers
April 2014
https://forum.lowyat.net/topic/2963214/+1476
Raya 2014 Campaign
https://forum.lowyat.net/topic/2963214/+2051
Please share your free service info.

PROTON Periodical Service Maintenance
The periodical table may not be that accurate and for budgetary purposes only.
http://kereta.info/maintenance-cost-servic...a-gen2-persona/
https://forum.lowyat.net/index.php?showtopi...post&p=74149065

Air Cond Service
Recommend Sanden Hicom Glenmarie.
http://www.sanden.com.my/company/profile.htm
https://forum.lowyat.net/index.php?showtopi...post&p=73878458

Coolman Auto Air Cond Service
Very professional, good workmanship and explain clearly. I changed my condenser leaking oil and gas. A lot of Proton cars changed their condenser there also.

When to do wheel alignment
Your car seems to be drifting to one side, even when you think you're driving straight
You are driving straight, but your steering wheel isn't centered

When to do wheel balancing
Vibration in the steering wheel at certain highway speeds
FYI: Wheel alignment and balancing at PJ Sec 13 SC RM66.00

When to change your tyres
http://www.dunloptyres.co.za/Tyre-Care/Whe...ange-your-tyres
Once your tyres have been on your car for five years, Dunlop recommends having them inspected properly at least once a year. Age deteriorates your tyres regardless of whether or not you drive on them, and it is recommended to get them replaced at the very least every ten years, even if they don’t look worn. Remember that tyre age is measured from the date of manufacture, not of purchase, as tyres wear even in storage.

http://www.michelin.co.uk/tyres/learn-shar...change-my-tyres
After five years or more in service, your tyres should be thoroughly inspected at least once per year. If the need arises, follow the recommendations of the vehicle manufacturer regarding replacing the original equipment tyres. As a precaution, if the tyres have not been replaced 10 years from their date of manufacture (see how to read a tyre sidewall), Michelin recommends replacing them with new tyres. Even if they appear to be in usable condition and have not worn down to the tread wear indicator.

My PS4 tyres lasted me only 4yrs or 36k KM. Had to change cause thread already partly peel off on the sides.

http://www.bridgestone.com.au/tyres/passenger/care/age.aspx
How old is too old?
This is a subject of much debate within the tyre industry and no tyre expert can tell exactly how long a tyre will last. However, on the results of experience many tyre companies, including Bridgestone, warrant their tyres against manufacturing and material defects for five years from the date of manufacture. Based on their understanding a number of vehicle manufacturers are now advising against the use of tyres that are more than six years old due to the effects of ageing.

This post has been edited by merinyu: Sep 13 2020, 10:57 AM

Engine oil price (Pen. M'sia):
(Source:paultan)
24 Sep. 2019 Prices for the latest Syntium with CoolTech range of lubricants are
Syntium 7000 Hybrid 0W-20 with CoolTech: RM295 (4L) and RM80 (1L)
Syntium 7000 0W-16 with CoolTech: RM315 (4L) and RM95 (1L)
Syntium 7000 0W-20 with CoolTech: RM185 (4L) and RM60 (1L)
Syntium 3000 5W-30: RM180 (4L) and RM55 (1L)
Petronas 800 5W-30 with CoolTech: RM144 (4L) and RM40 (1L)


Fully Synthetic
(Source:www.mymesra.com.my)
Shell Hilux Ultra 4L(5w-40) RM247
Shell Hilux HX7 4L RM131
(New formula with Shell PurePlus Technology. Old formula Active Cleansing Agents is much more cheaper. Clearing old stock.)


Differences between API SM and API SL eg. Synthium 800 SM 4L
American Petroleum Institute (API) SM has higher requirements for the lubricants to meet such as superior engine performance, protection and cleanliness as compared to the requirements of API SL.
PETRONAS API SM lubricants will eventually replacing all API SL lubricants. Certain API SL lubricants are sold until stock last.

Source:www.carbibles.com/engineoil_bible.html
Fully Synthetic (0W-30, 0W-40,5W-40)
Fuel economy savings
Enhances engine performance and power
Ensures engine is protected from wear and deposit build-up
Ensures good cold starting and quick circulation in freezing temperatures
Gets to moving parts of the engine quickly

Semi-synthetic (5W-30, 10W-40, 15W-40)
Better protection
Good protection within the first 10 minutes after starting out
Roughly three times better at reducing engine wear
Increased oil change intervals - don't need to change it quite so often

Mineral (10W-40, 15W-40)
Basic protection for a variety of engines
Oil needs to be changed more often

Oil type Typically used in....
5W-30 Cooler climates, like Sweden or Canada
10W-40 Temperate climates, like England
15W-50 Hot climates, like Italy, Spain, Egypt

Source:www.shell.com
Note: W, which stands for winter. This number represents the lubricant’s viscosity under lower temperatures, giving an indication of how the oil will flow in the winter. The lower the first number, the thinner it is at low temperatures.

The second number, which appears after the W, represents the oil's viscosity under high temperatures. The higher the number, the thicker the oil will stay at high temperatures. Using the correct viscosity for your engine increases engine performance, reduces engine wear and increases fuel efficiency.

Engine oil additives
Myth 4: “Additives can boost engine oil and engine performance.”
Adding commercially available additives to engine oil is like adding sugar to your soft drink – you do not need it. Premium engine oils have been formulated with all the additives necessary to ensure optimum engine performance.
Additives cannot reduce oil consumption in an old engine or restore the engine protection properties of an old oil. In fact, additives may upset the oil chemistry and create new problems.
It is safer and more economical to use quality tested and ‘packaged’ premium oils. Do not waste your money on additives.
Source:http://www.shell.com/global/products-services/on-the-road/oils-lubricants/cars/how-oil-works/quick-tips/myths.html

Engine oil change interval
From: I.CARE CENTRE PROTON EDAR <I.CARE@proton.com>
To: Jxxxxxxxx
Sent: Wed, 7 April, 2010 7:58:40 AM
Subject: RE: Oil change interval

Dear Mr Jxxxx,

First of all, please accept our sincere apologies on the delayed reply to your enquiry.

Referring to your concern, we would like to inform that there is no harm in servicing your vehicle at every 5,000km or 10,000km. At the end of the day, regular servicing is only extra care for ones vehicle. In your case, if you are confused with the servicing schedule, we would strongly advice you to use the service booklet as your guide.

Normally we, as users would be able to ‘feel’ the condition of our car. For example, if the vehicle is under severe usage, one would feel the engine performance a little’ heavy’ after a period of time. In this case, servicing the vehicle at the 5,000km interval is definitely most advisable. Otherwise, the latter would suffice.

Hope this clarifies your doubt. Thank you.

Best Regards,
Dxxxx
PROTON i.care
Proton Edar
1-300-880-888(General Enquiry & Feedback)
1-800-888-398(24Hours Assistance)
www.proton-edar.com.my
source:http://forum.autoworld.com.my/index.php?showtopic=105686&st=0&p=1847525&#entry1847525

This post has been edited by merinyu: Sep 25 2019, 07:42 PM


Attached thumbnail(s)

I went for my first service last month at Proton Edar CoSE(Westbound Shah Alam) and was with the service.

SC with review
Proton Edar Mutiara Damansara
https://forum.lowyat.net/topic/2963214/+1480
https://forum.lowyat.net/topic/3284621/+580
https://forum.lowyat.net/topic/3254035/+720
Proton Edar Bukit Maluri(Bodywork & Paint, 03-62756657)
https://forum.lowyat.net/index.php?showtopi...post&p=70286483
Proton SC Dealer Apple Auto (Sri Kembangan, 03-89595885, Syntium 3k, 5k, and 7k are available)
https://forum.lowyat.net/index.php?showtopi...post&p=70468916

SC with review
Proton Edar Stapak
https://forum.lowyat.net/index.php?showtopi...&#entry69671369
Proton Edar Section 13
https://forum.lowyat.net/index.php?showtopi...post&p=70145363
https://forum.lowyat.net/index.php?showtopi...post&p=70145738
Proton Edar Mutiara Damansara
https://forum.lowyat.net/index.php?showtopi...post&p=70536688
Proton SC Dealer Apple Auto (Sri Kembangan, 03-89595885, Syntium 3k, 5k, and 7k are available)
https://forum.lowyat.net/index.php?showtopi...post&p=75547008

This post has been edited by merinyu: Jul 24 2015, 09:22 AM

Went to Pusat Perkhidmatan Satria Sdn Bhd for checking faulty sensor. Need 2 weeks for part replacement?!

Small SC and not crowded. SA was friendly.

Then went to Proton Edar Petaling Jaya(No. 17, Seksyen 51A, Jalan 227, 03-79568811) very close by.

Quite big SC and good waiting area which is quite similar to CoSE.
Parking space seems to be full. Looks like they do bodywork and paint, got few parked accident cars and 1 waiting for paint to dry cover with plastic.

Inside waiting area not many customers. There's another smaller waiting area on 1st floor.

They prefer customers to do booking for appointment. Cannot do replacement part but asked to book weekdays to do it. Looks like most SC prefer to do servicing only on Saturdays.

This post has been edited by merinyu: Aug 16 2014, 04:08 PM

I second this..Mutiara Damansara....@#$#@**!!! Too many times to mention. You can insert 5 x to the ratings.

SENAXIS - Taman Megah

park for future reference

Proton SC Dealer Apple Auto Sri Kembangan

Good service, with fast work

Have the opportunity to take a close look on your car when they servicing.

Free car Wash too!!

FYI, Syntium 3k, 5k, and 7k are available at Apple Auto Sri Kembangan

Admitech Auto (Authorized Proton Service Dealer) - Segambut

Good service, got follow up call to check everything ok after service.

Cannot use semi syn oil for 10k.

TS, probably can add info on which SC accept engine oil bought outside ?

I think COSE accepts it.

The one I always go to is SM Bolton Sdn. Bhd [Selayang]. So far satisfied with it, have claimed warranty at no hassle. Sometimes they called me before to remind that my car needed servicing soon.

Wifi, TV and newspapers at waiting area.

officially, all proton sc rejects EO bought outside.

unofficially, the sc i visit at kepong/manjalara allows me (probably voided my warranty, or may have complications should i need to claim)

Some SC wont even allow you to top up for full synth oil using the vouchers. ...
but the SENAXIS allows me to top up the difference. Maybe should put this into the list as well.

Their policy is inconsistent. Hell, even Perodua is better in this case.

That's bad. We can use the vouchers(3 yrs free service) for any EO except cannot use multiple vouchers at one time(T&C: One voucher for one redemption only and cannot be accumulated). The extra costs we had to top up. Unless that SC does not have the full synth EO and insist to use mineral/semi-synth(TQ Quazacolt my bad, too much sync in my mind ).

Better check first if the SC have the EO or allow to bring our own(if it does not void the warranty).

This post has been edited by merinyu: Aug 18 2014, 03:03 PM

again folks! Synthetic

oils don't synchronize

Proton CoSE allow you to bring your EO with condition that engine warranty void.
Been there and done that until my car warranty ended. Currently no more warranty but send back to CoSE to claim IAFM and rear axle.

I would recommend CoSE for their services (at least to one of their SA which I only allow him to treat my car)

This morning went to Proton Edar Section 13(Bodywork & Paint, Jalan 13/6A, PJ, 03-79577427) for warranty claim and was very satisfied with their service and friendly too. Lucky they do have stock or else have to go there again when they received the replacement part. My appointment 8am and reached there 7.30am they already opened.

Good waiting area with light refreshments. If want heavy refreshments just walk outside the entrance and enjoy the hawker stalls along the road.

The service area is at the sides of the square building and in the center you park your car for servicing. Saw one car being respray with new paint.

They have EO up to 1K full synth. Can try to request SC to order 3K full synth if you really need it.



This post has been edited by merinyu: Aug 21 2014, 05:44 PM

park first....
how about at keramat au2?

Any SC has selling 3K or 5K full synth EO?

There r 2 sc close by but no review yet.
BENGKEL SETIA SDN BHD(03-42575005)
Lot 1382, Lorong Keramat 17, Off Jalan Keramat

KHASIAT JATI SDN BHD(03-42519681)
No. 1, Lorong Enggang 31, Taman Keramat

thanks bro... eager to know its rating too....

So far only one mentioned by theonlyvin is Proton SC Dealer Apple Auto Sri Kembangan they got Syntium 3k, 5k, and 7k.

I did asked the SC about EO Synth 3k and above and they mentioned not popular and expensive. They don't want to keep stock. Maybe you can try to ask them first got stock or are they willing to order for you.

Of course you can insist to bring your own EO but they will not take responsibility if anything happened to your engine.

This post has been edited by merinyu: Aug 22 2014, 08:36 AM

Yea i like apple auto cause of the variety of EO...~

My 2 cents for the Apple auto, sent my neo r3 earlier this morning to solve some issues and what more could I say? Excellent overall services and two thumbs up!

apple auto so far is the best option for me....

just finish 20k Service flx se at bengkel setia keramat. generally ok. car wash need to paid eventhough i do not ask for wash. and the person who put sticker Service reminder wrongly put date for next Service. sent to Service on 30 august,they put next Service on 30jan,instead 28 feb

Amazing thread guys, finally I had something to see before I go.., I had enough with low quality product from other shop with bad altitute , now I need to find a proton service.. but I know alot of us say it so expensive thats why I keep delivery my car to third party shop.. with this review, it will help me alot, and I am sure to share my own experience with other proton service center too

Looking forward to hear from your experience with any of the Proton service centre.

Hi merinyu

How do u rate and produce the list? i see in both good and bad SC there are duplicates SC.
thanks

TS please remove:

Proton Edar Glenmarie Hicom(03-55693866)

This SC closed down already few months ago. It was my preferred place although I stay very far from it.

From what ive seen in Proton car clubs, Proton Setapak is the best SC to make warranty claims.. As they are supposedly fast and efficient

Best to make claim on warranty...but are not fast and efficient.

My experiences...

Wait 3 week for seat claim preve. (Call them once in a week to push them)
Seat replace... from 9am to 5.30 pm... faintss (with booking)

Claim mounting, air filter box and some problem ( leave my car there from monday to thursday...collect car at 4.30pm)

They do help me alot on claiming warranty. Unlikr other sc, they will always non sense and bullshit to stop u from claiming warranty.

I update the list based on feedbacks from Lowyat forum.

Yes, same SC do listed in both good and bad because some people don't have problem and some unfortunate ones do have problem with the same SC.

merinyu Do you heard before Carworld Auto Service Centre Sdn. Bhd.

If yes how is their service there ?

Any rating for this SC ?

https://www.google.com.my/maps/place/Carwor...75f0a1bfc9170fe

It's one of the Proton authorized SC. So far no review yet. If you do go there, please share your experience.
http://www.carworldmotor.com/?c=shw_branch#4

I stay at Old Klang Road so this is the nearest SC.

Thus i just got a new Preve so need to wait till 1000KM only i can visit that SC and do my first service.

BTW, Thanks

This SC nearest to my house too, but did my 1k service @ Senaxis in Taman Mayang, so far so good the staff are friendly at least, i have no experience with other sc. But i always saw there are many non proton car park @ the Carworld SC so i wonder are they repair other car too?

This post has been edited by Assholer: Dec 11 2014, 02:39 PM

They don't stock Synthium 3000 and only have Synthium 1000 in stock.

Hmm i service also i wanted fully synthetic oil.

Synthium 3000 and 1000 is petronas brand.

Do they use shell fully synthetic oil or they just use semi ?

No idea about that. Plan to service my Proton there, hence I called to check if they carry Synthium 3000. They aren't very confidence inspiring.

Did my 2nd service at PJ Sec 13 SC and was happy with overall service. They allowed my request to use Syn 3K. Waited quite long with exceptional big number of customers on a Monday. While waiting, saw a Saga and Exora towed there for repair.

When you mentioned they allowed you to use Synthium 3000, did you mean you brought the engine oil yourself?

I checked with the SC first if I can asked them to order Syn 3K for me when I book my appointment. The cost for Syn 3K there is RM225.00

Should give separate rate for third party/authorize SC and Proton Edar SC..third party SC is mostly give sub-par services..

I've booked my upcoming service at Proton Edar Cheras/Bdr Tun Razak. Will update here after service.

please, please don bro...trust me...

Slow and always give excuses like "semua kereta pun mcm ini" "biasalah"

I have a confirmed appointment with Proton Edar Cheras/Bdr Tun Razak on this Wednesday. My wife was so kind to offer to service my car today, ahead of schedule. She drove to Proton Edar Cheras and was turned away because they were fully booked until Friday. I then suggested she service at Apple Auto. My wife had a negative experience there. To cut to the chase, they didn't accept Proton service vouchers (because they claimed that the voucher values were different from previous batches) and made her call Proton and We Care back and forth. After further deliberation, their management accepted our Proton service vouchers.

Then came the fact that they didn't have a 1L bottle of Synthium 3000. They only had the 4L bottles. They suggested my wife accept 4L of Synthium 3000 and 0.3L of Synthium 1000 or equivalent. Wife asked them to go get new stock of 1L Synthium 3000 but they were unable to comply. Wife suggested that they allow her to go buy 1L of Synthium 3000 from any Petronas Mesra stores but was refused as well. Instead they insisted that wife purchase 2 x 4L Synthium 3000 to which she disagreed and left Apple Auto.

Wife drove to a new service centre Tropical Impact, Balakong just to see if they have Synthium 3000 on hand. They did, so wife serviced my car there. Service was alright. Will service at Proton Edar Cheras in the future and share my findings there.

Sorry for my ignorant, why do you need a 1L bottle of EO. I thought most cars require about 4L of EO.

I think most SC don't allow you to bring your own EO because they don't want to be responsible if anything wrong happened to the engine. Buying from them will help them to earn a little bit commission to keep them afloat.

Inspira needs 4.25l.

btw, you can buy from outside shop if your warranty expires. Since no more warranty, nothing to void.

I service my car at this Taman Megah branch. Small branch, but ok so far.

Fill 4L is enough already. The oil level indicator will be at the center if u fill 4L

Is it? Hmm...maybe the bottles i bought only has 926ml (1 quartz or something), so 4 bottles add up not enough 4L, hence needs the 5th bottle.

Yup. Most of we do that.

as per K3nnYkl82 mentioned, 4L enough.
no more no less.

manual specified 4.3l is assuming if you let the oil to drip fully for hours, and that probably doesn't take account on the left over oil within the oil pan or whatever oil passageways that doesnt flow downwards to the oil pan/drain outlet.

SC won't let your car hang there for hours just to drip EO.

Anybody knows which Proton Service Center carries syntium 5000 0w30 except for AppleAuto?

AppleAuto stopped bringing in syntium 5000 0w30 because they say petronas had stopped production for that particular EO.

This post has been edited by peejayboy: Dec 23 2014, 02:12 PM

Ya....i heard that too...can try PJ section 13...they do have syn 5k too...

How much is this synthium 5K 0W30 btw?

RM250 if I am not mistaken bro

Yeah, its RM250 per 4L pack.

AppleAuto insisted me on taking syntium 7k 0W40 as it was only RM260 IIRC. But i wasn't so keen on using 40 weight EO in new car as I was opting for 30 weight EO.

During my 2nd service at AppleAuto, I told the mechanic to check my leaky brake fluid reservoir and also retighten the undercarriage nuts or suspension parts as there were funny sounds over the road. Non of it was even being checked or done, only changing the oils.

Time to try Sec 13 SC and see how it goes.

Peejayboy, I'm also considering 0W30 Synthium 3000. Would be interested to know if Proton PJ Section 13 carries it. Kindly keep us informed of your experience there.

just serviced my car, they charge RM 30 just to Blow the Aircon Cabin Filter. If I know these kinda things also charge rather do myself.

I have a friend working at PLI (the JV between Petronas and Selenia), Malacca. He reported back that Synthium 3000 is still in production.

Hey, do anyone know any proton service center in Klang Valley using Shell EO?
Wanna give a try~

Someone mentioned about warranty void if use other engine oil other than Petronas.

https://forum.lowyat.net/index.php?showtopi...post&p=53858552

But if I service with proton service center and they are using Shell oil? hehe`

About on last December 2014, I went to the SC at Bandar Tun Razak, Cheras.
It was on Saturday as I didnt have anymore annual leave for last year. This was my first 1000km service.

Before that I have been reading of whats to do and whats not.

Booked appointment about 4 days before that already for 8 am.

Reached there about 8.20am, a bit lost as that was my first time around that area.

I asked specifically for full syn3000 oil for my preve exec cvt. During filling in the form, I saw her ticked the antibac and fuel cleaning (suspected the x-1r stuff). I asked her to remove that options as I knew both are optional.

But she insisted saying that both are a must. I am not an arguing type of guy, as she really insisted, I just said went ahead as I was expecting everything will be done fast.

I also asked if can check my brake juddering sound, eventhough on telephone, the receptionist girl said can check, but at the counter girl, she said cannot because limited time on Saturday and only normal EO servicing will be available.

Now the waiting part. Around almost before 10am, suddenly I saw my car already in front of the counter office. I thought maybe I will be finish around 10am plus.

But only after 11am they called me for billing purpose. That was surprisingly slow considering I booked at 8am. 3hours plus overall just for 1000km service.

Saw the bill with nonsense stuff charged then made me feel much not satisfied, will not be coming here again.

Other than the slow process and additional charges enforcement, it was acceptable.

i did my 1k service at mutiara damansara sc spent nearly 3hrs there. had an argument there about 3 years free service, they refused to call we care and i was told to call myself on the spot. sorry, not going back there anymore

then, 5k service at senawang sc spent more than 3hrs there. paid for semi EO and didn't get the free gift at all. very near to my home but ain't going back there again.

10k service at apple auto seri kembangan. no appointment just drop by and everything done within 1hr++ with free simple car wash. also did the flash ECU thing. during payment, received the petronas EO free gift from them

after that make another trip to apple auto for the air filter box replacement. called them in the morning and drop by in the afternoon. everything done within 15mins

i did heard some ppl have bad experiences at apple auto previously

You should insist on not buying those extra junks. What xr1....may cause more harm than good. My sc never force me buy extra junk.

i can feel you bro. I spent my 1k service the same place with you. Come out billing with 2xx....

Now i know, those engine cleaning, fuel cleaning are all unnecessary.....

Another good review for Senaxis SC.

https://forum.lowyat.net/index.php?showtopi...post&p=72893517

Another good review for Apple Auto.

https://forum.lowyat.net/index.php?showtopi...post&p=73660036

did my 20k service at sc wanija senawang. 1 senior female advisor at the servicing counter very unfriendly and rude towards customer

first and last time going there!

complaint 3 things to them
1. krikkrok sound on my driver seat
2. cushion covers all berbulu (8 months old)
3. high speed brake steering shaking badly

after service was done, service advisor explained to me:
1. cannot do anything about krikkrok sound on my driver seat, asked me go back to dealer that sold me the car
2. cushion covers berbulu also cannot do anything and again asked me go back to dealer that sold the car to me
3. since i change my standard rims to proton r3 rims... warranty void

lastly, they forgot to give me my tea cup set (freebie from using petronas synthium 1000)

Understand how you feel! I experienced the same thing at Proton SC @ Jalan 227 .

Other than engine oil and oil filter, the 'service advisor' in a way PRESSURED me to change 'Coolant + Spark Plugs + AntiBac crap for aircon' . While I was still thinking and looking at the list, the service advisor just kept saying "Ok ya? Ok. Sign saja. Ya, sign saja." . Pissing off.. Next time I'm not gonna put up with this kind of behavior. I will just tell them to WAIT WHILE I MAKE MY DECISION.

Anyway, it was all done within 1 Hour. So quick for all those servicing?

And all I saw was the rear of my car in the servicing area (not even parked in a servicing bay, they just parked it in the middle of the servicing area) , and they parked it FACING AWAY from the waiting lounge's window area, with the engine hood open. So i couldn't see anything being done to the engine. Next time I'll just hang around my car while they are servicing. If they do not allow it, I'll just stop the servicing and take back my car!

Until now, I suspect they never even changed the coolant, spark plug, and AntiBac crap. Coolant looks the same. Spark plugs couldn't be opened, so I couldn't check. (I am going to buy the tool to DIY check or change soon.) And that AntiBac, how would we know if they even did it??? My aircon smelt and felt the same after the servicing anyway.

Cheated once, never again!

There is only one Service Advisor which I trust in Jalan 227 SC, his name is Amarjit Singh. Very good and attentive Service Advisor. Although sometimes I know some things he explain to me is just to 'layan' my inquiries, but so far he has helped in quick warranty claims. And also there is a senior mechanic, malay guy, who was experienced with my warranty repairs. I forgot his name. Pakai cermin mata guy.

Other mechs in there, (especially a chinese mech who went test drive with me when I had to show him my car issues), were all damn lazy and didn't even wanted to help. Kept giving excuses and even gave the typical "Proton is like that" sort of bullshit speech.

Just added my new 2nd service at Apple Auto Service
- Booking was done 4 days before for Saturday 8.30am
- Arrived 8.20am
- Counter girl said CC was down, only cash. She offered one of worker to assist me going to nearest ATM. I said, it is ok, i will go myself.
- Returned back around 8.40am
- Service done around 9.30am. They even washed my car (outside only, but something lar)
- Foods provided also, not sure if Saturday only (some nasi ayam and some kuehs). Drinks of course.
- Anyway, car was done pretty well. Cover to steering and also proper seat cover plus foot cover to prevent smear of oil

Pretty much satisfied. rm145 for second service (Petronas Syn3000) with e-voucher rm95

merinyu, Whats the best service center around Seri Kembangan or Serdang?

Going to service mine @ 20k KM later.

if seri kembangan/serdang area, you should go to apple auto

http://demo.servicecenter.com.my/Automotiv...s-Tyres-Sdn-Bhd

This address?

Just came back from Apple Auto to change my front bulb. Should be FREE but the system down to key in the recall program, so I have to pay for myself RM 25. Since the trouble is not due to their fault and the price is reasonable, I think I can forget that.

The service is however - superb. Finish within 5-10 minutes.

Recommended.

They two types of Engine oil. Petronas and Shell. You can choose which one you want to use.

There is no Admitech Auto Segambut anymore. Change to Vector Auto Segambut.

Service quite good. You can choose and remove any add on services. Price quite high but still relevance.

i choice would be Proton SC Taman Keramat (Khasiat Jati SB). will ask anything problem with your car for them to check/fix. only problem is that waiting period will be long due to many car owners send their car over there for servicing. i guess of their good service. they will tell us what's the items for servicing and and only do what we want and don't want (at least for my case). they never promote crap items e.g x1r, windscreen washer would rate them 3

https://plus.google.com/118216426130002840844/about?hl=en



This post has been edited by iskazulka: Apr 2 2015, 02:25 PM

No such thing changing R3 rims Void warranty - intang matang Syeksyen 25 also said the same thing but i argue R3 rims belong to Proton thus it should consider within warranty then They called i dont know who (probably Proton HQ) after that done it for free for me.

Just finish my service in Apple Auto Sri Kembangan. Get a set of Free gift - is A set of Cup.

RM203 with Semi syn 5w30...

parts order and very satisfy with the service. (Y)

Another good feedback for SC Sec 13.

https://forum.lowyat.net/index.php?showtopi...post&p=73878458

anyone know the cost of service for Saga FLX Auto CVT for 60000km?
which SC do u recommended? (good service n cheaper??)

Mine is RM940

Changing all essential part with Semi Syn Shell Helix and CVT oil and CVT oil filter

At Sri Kembangan Apple Auto ~

This post has been edited by theonlyvin: May 21 2015, 12:24 PM

When ?
included gst?

Yes After april...GST included~

Just service 35k km at service centre balakong ( behind vw and Mitsubishi). After service they provide free car wash. Car feel smoother and all rattle resolved.

gonna go for first service for my Iriz for 1 month usage. Is Proton Edar Setapak worth to pay a visit?

So far only one good review. If you do go there, please give us your feedback.

ok sure..first service for 1 month but below 1k km. no need change petrol oil right