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 Rate Your Proton Service Centre!

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theonlyvin
post Aug 16 2014, 05:17 PM

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Proton SC Dealer Apple Auto Sri Kembangan smile.gif smile.gif smile.gif

Good service, with fast work

Have the opportunity to take a close look on your car when they servicing.

Free car Wash too!!

FYI, Syntium 3k, 5k, and 7k are available at Apple Auto Sri Kembangan
theonlyvin
post Aug 22 2014, 11:03 AM

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QUOTE(merinyu @ Aug 22 2014, 08:32 AM)
So far only one mentioned by theonlyvin is Proton SC Dealer Apple Auto Sri Kembangan they got Syntium 3k, 5k, and 7k.

I did asked the SC about EO Synth 3k and above and they mentioned not popular and expensive. They don't want to keep stock. Maybe you can try to ask them first got stock or are they willing to order for you.

Of course you can insist to bring your own EO but they will not take responsibility if anything happened to your engine.
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Yea i like apple auto cause of the variety of EO...~
theonlyvin
post Sep 20 2014, 11:41 AM

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QUOTE(peejayboy @ Sep 20 2014, 11:11 AM)
My 2 cents for the Apple auto, sent my neo r3 earlier this morning to solve some issues and what more could I say? Excellent overall services and two thumbs up!
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rclxms.gif rclxms.gif rclxms.gif apple auto so far is the best option for me....
theonlyvin
post Dec 7 2014, 11:30 PM

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QUOTE(Boy96 @ Dec 7 2014, 11:20 PM)
From what ive seen in Proton car clubs, Proton Setapak is the best SC to make warranty claims.. As they are supposedly fast and efficient
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Best to make claim on warranty...but are not fast and efficient.

My experiences...

Wait 3 week for seat claim preve. (Call them once in a week to push them)
Seat replace... from 9am to 5.30 pm... faintss (with booking)

Claim mounting, air filter box and some problem ( leave my car there from monday to thursday...collect car at 4.30pm)

They do help me alot on claiming warranty. Unlikr other sc, they will always non sense and bullshit to stop u from claiming warranty.
theonlyvin
post Dec 20 2014, 09:23 AM

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QUOTE(SkyCaptain @ Dec 19 2014, 10:44 PM)
I've booked my upcoming service at Proton Edar Cheras/Bdr Tun Razak.  Will update here after service.
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please, please don bro...trust me...

Slow and always give excuses like "semua kereta pun mcm ini" "biasalah"

theonlyvin
post Dec 23 2014, 02:22 PM

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QUOTE(peejayboy @ Dec 23 2014, 02:12 PM)
Anybody knows which Proton Service Center carries syntium 5000 0w30 except for AppleAuto?

AppleAuto stopped bringing in syntium 5000 0w30 because they say petronas had stopped production for that particular EO.
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Ya....i heard that too...can try PJ section 13...they do have syn 5k too...
theonlyvin
post Dec 23 2014, 04:49 PM

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QUOTE(Matrix @ Dec 23 2014, 04:48 PM)
How much is this synthium 5K 0W30 btw?
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RM250 if I am not mistaken bro
theonlyvin
post Jan 13 2015, 10:52 AM

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Hey, do anyone know any proton service center in Klang Valley using Shell EO?
Wanna give a try~
theonlyvin
post Jan 13 2015, 06:17 PM

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QUOTE(merinyu @ Jan 13 2015, 03:46 PM)
Someone mentioned about warranty void if use other engine oil other than Petronas.

https://forum.lowyat.net/index.php?showtopi...post&p=53858552
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But if I service with proton service center and they are using Shell oil? hehe`
theonlyvin
post Jan 14 2015, 05:59 PM

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QUOTE(creezalird @ Jan 14 2015, 06:31 AM)
About on last December 2014, I went to the SC at Bandar Tun Razak, Cheras.
It was on Saturday as I didnt have anymore annual leave for last year. This was my first 1000km service.

Before that I have been reading of whats to do and whats not.

Booked appointment about 4 days before that already for 8 am.

Reached there about 8.20am, a bit lost as that was my first time around that area.

I asked specifically for full syn3000 oil for my preve exec cvt. During filling in the form, I saw her ticked the antibac and fuel cleaning (suspected the x-1r stuff). I asked her to remove that options as I knew both are optional.

But she insisted saying that both are a must. I am not an arguing type of guy, as she really insisted, I just said went ahead as I was expecting everything will be done fast.

I also asked if can check my brake juddering sound, eventhough on telephone, the receptionist girl said can check, but at the counter girl, she said cannot because limited time on Saturday and only normal EO servicing will  be available.

Now the waiting part. Around almost before 10am, suddenly I saw my car already in front of the counter office. I thought maybe I will be finish around 10am plus.

But only after 11am they called me for billing purpose. That was surprisingly slow considering I booked at 8am. 3hours plus overall just for 1000km service.

Saw the bill with nonsense stuff charged then made me feel much not satisfied, will not be coming here again.

Other than the slow process and additional charges enforcement, it was acceptable.
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i can feel you bro. I spent my 1k service the same place with you. Come out billing with 2xx....

Now i know, those engine cleaning, fuel cleaning are all unnecessary.....

theonlyvin
post Apr 5 2015, 02:35 PM

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Just finish my service in Apple Auto Sri Kembangan. Get a set of Free gift - is A set of Cup.

RM203 with Semi syn 5w30...

parts order and very satisfy with the service. (Y)
theonlyvin
post May 21 2015, 12:23 PM

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QUOTE(audia3 @ May 21 2015, 11:37 AM)
anyone know the cost of service for Saga FLX Auto CVT for 60000km?
which SC do u recommended? (good service n cheaper??)
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Mine is RM940

Changing all essential part with Semi Syn Shell Helix and CVT oil and CVT oil filter

At Sri Kembangan Apple Auto ~

This post has been edited by theonlyvin: May 21 2015, 12:24 PM
theonlyvin
post May 25 2015, 05:05 PM

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Yes After april...GST included~
theonlyvin
post May 27 2015, 02:55 PM

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QUOTE(tzejingtan @ May 26 2015, 11:20 AM)
gonna go for first service for my Iriz for 1 month usage. Is Proton Edar Setapak worth to pay a visit?
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If u have any claim, please visit setapak 3S centre. Quite easy to get thing solved there.

But bear in mind, due to the high volume of car there, the working speed is very slow. If claiming cna take up to whole day. For myself, i left my car there for 3 day.
theonlyvin
post Jun 22 2015, 08:19 PM

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QUOTE(kekura @ Jun 22 2015, 10:38 AM)
Please do not service your car in Vector Auto anymore. It is no longer an authorized centre, you will have problem claim warranty if later you service or breakdown at other service centres. I have this problem and I regret so much, 2 of my proton cars already void warranty because not sending to authorized centre. They should inform if they are no longer authorized dealer.
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I think is arguable. Not your fault at the 1st place.
theonlyvin
post Aug 13 2015, 09:33 PM

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QUOTE(dares @ Aug 13 2015, 01:10 PM)
Proton authorised SC Apple Auto Serdang, I used to favour this SC, not anymore. Here's why

Incident 1:

Bought a new Proton Persona SV, it came with 6 service vouchers. Sent my car to Apple Auto for 1st service (1k km), the voucher value was RM96 which includes all service parts (EO, EO filter, drain plug), labour is free.

Because the RM96 voucher is for mineral oil only (Petronas Mach 5), I ask the service advisor if I can top up to upgrade to Semi-Syn oil. He said can, and start tapping on the calculator. He told me to top up RM126, so add to the RM96 voucher, total is RM222. I was like WTF, apelanjiao Petronas semi syn oil will cost me RM222, My previous Proton Saga FLX service with fully syn oil also less than RM210.

So I said, NEVERMIND, use the voucher and mineral oil. Then the SA goes on to tell me, mineral oil need to come back at 5k km, that one cannot use voucher as the next voucher is 10k km. I ask him, if I come back at 5k km to service how much will it cost? he cucuk calculator again and told me RM123. So in fact it would be cheaper for me to come back at 5k km and pay RM123, than to top up RM126 now. I kept quiet and let that fact sink in for him....then he try to putar halim say mafan lor have to come back again at 5k. I just told him nevermind I got plenty of free time. At this point I was sure he was simply pulling figures out his arse.

Habis servis, he "remind" me again to come back at 5k km or warranty void. After I reach home I call up Proton WeCare and ask if it is necessary, the customer service officer told me use mineral oil for 10k km will not affect the warranty. 3 months later I sent the car to COSE for warranty claim and asked the same question to the SA there, he told me it's OK.

P/S: before you crucify me for using mineral oil for 10k km, this car is a low mileage car. 6 months later it was still stuck at 4k++ km.

Incident 2:

So 6 months later, time for my second service. Against my better judgement I went to Apple Auto again.

Like I said, it's a low mileage car. To keep my warranty, I must send it in for service in 6 months, but my mileage was just reaching 5k km. This time they tell me : Mister you car not yet 5k km, so cannot use the 10k km voucher, and 5k km service also not eligible for free labour, so you need to pay RM120++.

I argued with them, The terms of warranty states service every 10k km or 6 months whichever comes first. They countered me "Oh we only see the mileage, the period of time is not relevant..."

This time I dulan already, I called WeCare up on the spot and ask the customer service if this is true. Of course, they confirm that I can use the voucher since it has already been 6 months. So I straight told the advisor at Apple Auto, please cancel the service I'm taking the car home. They try to scare me that I will void my warranty if I don't service, I just tell them nevermind.

A few weeks later I send the car to Proton Edar Puchong SC and got it done without any trouble. This time I just added RM30++ on top of the voucher to upgrade to semi-syn oil.
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Recently i have some issue with apple auto too

My dics actually not flat edi. Need to skim or replace new 1. By right, my car is under warranty ma. They wanna charge me for skimming and charge me for rm78. Then i ask for warranty claim la, they don allow. Nvm, not the issue but they force me to replace together with stock brake pad. WTF. If dont want replace the brake pad, they wont help me to claim or skim. Ok fine.

I submit my claim for seat replacement for 2 month and last they call me said dealer cannot replace seat anymore. Ask me to go 3S. I complaint this to wecare and the next day, i received call from them saying that my seat reached edi.

Aiks. Normal service ok. Warranty claim banyak pattern after they lead technician Wan Mahathir has resigned.
theonlyvin
post Nov 19 2015, 11:39 AM

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May I know did someone try about Alpha Auto and World car care in Sri Kembangan?

Thanks~
theonlyvin
post Dec 1 2015, 09:27 AM

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QUOTE(Axile @ Nov 30 2015, 05:41 PM)
Planning to send my Iriz for 1,000KM service. Anyone can intro me where is the best place to settle my rattling sound? Below are my options:

1) COE
2) Senaxis
3) Proton Edar Puchong Jaya
4) Proton Edar Cheras
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Skip Coe if u do not have extra time
Good review in Senaxis
Puchong Jaya - Average or below average rating
Cheras - DONT EVER TRY
theonlyvin
post Dec 30 2015, 01:21 PM

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QUOTE(fever003 @ Dec 30 2015, 11:23 AM)
Update:

Service at Senaxis.  I will give it a smile.gif

They will really listen to the problems of  your car. When other customers come in, I will hear the service manager asking if there are any problems with customers' cars.

They are also very honest when giving advise or feedback with your car problems.

I will definitely come back here for next service. Am also thinking of bringing my other proton cars here to service.
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Senaxis get very good feedback and review from Member. Plan to try at there but i work in Sri kembangan la =.= hmm.gif
theonlyvin
post Jul 21 2016, 08:20 AM

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Went to World car care in Bukit serdang last month. Terrible service and tai chi all the way of my problem

1. Steering shake and juddering during uneven road. Obviously whole steering rack is at free move while turning the steering. Told me is balancing problem. When i denied that, they blame on tyre.

2. The upper arm link in the rear side is shaking. The joint is at free play. But they blame on my spring buffer which is very unrelevant.

I fed up, wont service there anymore

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