Hmm, I've being sending my flx the last 3 years to Bukit Maluri SC and has no complaint. Not sure why it is rank as bad.
Whatever parts they have, if need replacement, was done quickly. The technicians explain quite detail on what is the problem if any, and if your cars under warranty, and you think that the headlamp got steamed or condensed with water, they replaced the whole headlamp set, not one side, both sides. No need to make appointment if u have minor things like TCU issues or urgent stuff like can't start or engine jerking. Can potong que and have your car check first. Maybe I'm the only one having this experience with them, lol, like VIP.

If you in Sg Besar Selangor, then the Authorized SC there is quite good too based on my emergency problem while on the way to Pangkor. If you ever in that area and about to hit your maintenance schedule, send it there for quick inspection and service. CSH Auto Sdn Bhd

Now I need to send my son Iriz for 1st service tomorrow, after reading the review here, scared to go Bukit Maluri already, hahaha.

done 1st service on iriz today and also bring in flx for some repair works @bukit maluri sc.
No appointment and reach there at 8.15.
Already have 8 cars service books on the registration counter. Registered iriz and it was no 9 and saga flx did not register.
The service counter was wo-manned by 1 woman as 3 others cuti or didn't come without notice.

by 8.58 she attended to my son's iriz and i asked her to call her workshop supervisor to check on my saga flx to check on something. While she's attending to my son complaints, I was having some discussion with the foreman for the flx issues.
9.10 am registration and printout of complains done. should take only 5 minutes but cause of flx it takes slightly longer and was told that they take 2 days to do the saga so i have to leave it there.

Looking out at the service bays, only 1 bay left empty.

Somehow the iriz has 3 cars que ahead for the service bay and should be 2 if the empty slots given to the next que. Surprisingly, instead of waiting for the que, they took in the flx for repair job. So flx went in and occupied that empty slot for the whole day la.

While in the waiting room I saw the 80 minutes KPI service from start to finish from proton sc, with appointment. lets see how long i have to wait.

10.10 am Iriz still not moving. 1 car went out, so now 2 que left
11.15 am 1 more que left
11.45 am Iriz went in.
12.15 noon Iriz servicing for complaints and engine oil done. Next is the wheel balancing. Mechanic drove the car to tires area. Now this is where the waiting is. One person is doing the balancing and alignment. 2 cars still not completed. Took the mechanic about 15 minutes for each car.
1pm, completed balancing.
1.15pm pay RM220 for 1st service with fully-synt oil.

And was told by supervisor flx will be ready today since the start work on it earlier but will be ready by 4pm.

left the SC and probably return back tomorrow to pick up flx.

8.15 am - 1.15 - 5 hours of waiting.
Actual time to service is only 45 minutes. 80 minutes KPI is probably correct but I dont have appointment and the rest that came earlier than me has appointment. 2 cars actually potong my que cause of their appointment but my flx potong all ques .

All in I would say @bukit maluri is not bad if u have no appointment and nothing else to do that day.

Next service, @Mutiara unless someone can say that last one month visit is terrible. I was informed that major overhaul was made to that center in terms of manpower. Since Nov, new manager, best and promoted staffs from other SCs were transferred there. Mutiara is by appointment only.

+1 @bukit maluri.