Just placed an appointment for servicing my Exora Bold CFE 20,000km service at Senaxis Taman Mayang service centre this Thursday.

Hopefully the experience will be a good one

Previous service experiences at Shah Alam CoSE and Mutiara D'sara left me disappointed

Just had my service done.

I'm surprised and happy to say that the service was excellent. By far the best Proton service center I have ever encountered.

Just your typical 20k km service + 1 minor complaint about brake pedal squeaky sound.

Everything was done and problems fixed in 1 hour 15 minutes, exactly what the very nice and friendly malay lady at the counter told me.

Definitely will go back there for service in the future

Dropped by Senaxis Sdn Bhd @ Taman Mayang for the 2nd time for service. Had some minor problems that were rectified effectively. Again, the staff were overall excellent. Understanding, helpful, communicative and honest

I called up to make an appointment before dropping by just to be courteous. The entire service was done within 2 hours (I had quite a few things to be rectified along with the regular oil change).

Second time visiting this SC, overall still a very pleasant experience and I will still definitely return again for service in the future

This post has been edited by YouDontKnowMyName: Dec 31 2015, 12:39 AM

Just noticed today that this post of mine had been tagged in the 1st post for negative experiences with Shah Alam CoSE and Mutiara D'sara.

I think I should elaborate on my experiences.

*Shah Alam CoSE
1. Sent my car in to have some problems fixed and for regular service. I dropped the car off at 10am and told them I will return to pick it up at 4pm.
2. I received a call at 4pm saying that they want me to leave my car there overnight because the technicians have identified a coolant hose leak.

3. The next morning upon collection of my car, in the invoice I noticed that there was no remarks made of coolant hose leak.
4. Upon asking the service advisor, he just said "Yeah don't worry we fixed it". I just accepted his word and moved on.

5. Upon entering my car, I just realised and remembered that I had left my dash cam in the car.
6. Once I got home, I checked the recordings of the dash cam and found out that turns out

7. The reason I had to leave my car overnight was because they only were about to start working on my car AT 4PM,

8. And only moved my car from the place where I parked it AT 4PM (according to the dash cam clock).

9. In the recording, I could overhear the conversation between the technician and the service advisor
10. They were saying something along the lines of

11. "Just tell the customer to leave the car overnight! We won't be able to finish servicing it by today!".

12. So no, there was no "coolant hose leak".

13. It was just a bullsh*t story made up to convince me to leave my car there overnight at my expense.

14. The technicians and service advisor working on my car were just a bunch of lazy and dishonest maggots.

I have made a complaint to Proton's customer care e-mail to no avail. Looks like they just threw my complaint in the trash and pretend like it never happened.

...and yes I do still have the said dash cam recording.



*Mutiara Damansara
Dropped off my car at 10am. Mentioned that I will return to pick it up at 4pm. Service advisor called me to say that I can only pick it up tomorrow for them to diagnose a problem that I wanted fixed. I have a strong suspicion that I was being bullsh*t by them like with the Shah Alam CoSE, judging by the numerous complaints on this SC regarding how they came back to pick up their car at the end of the day, and the car was still parked in the exact same spot as they left it.

This post has been edited by YouDontKnowMyName: Dec 31 2015, 01:29 AM