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 Rate Your Proton Service Centre!

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AOL24
post Nov 29 2017, 10:33 PM

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Hi all, in a bit of a pickle. My grandmother had an accident in the house while at the wheel of the Persona that we have. Car is in pretty bad shape. Went head first into a beam of our porch.

It's my first time claiming insurance. Called the insurer and they said they'll cover it as the coverage is comprehensive. Any advice where I should send it? I'd prefer it was a Proton SC/Body & paint centre. Just to be sure they know what they're doing.

Please send help :/ appreciate any thoughts and opinions. I called Senaxis and they said their shop doesn't have everything under one roof, so they can't help. Would it be advisable to send it to the Section 13 branch?

EDIT:

The car was manufactured in 2011, am assuming the warranty kaput already. Should I just send it to a non-Proton affiliated workshop? Have a feeling they'll do a dodgy job. Insurance is under Allianz btw.

This post has been edited by AOL24: Nov 29 2017, 10:45 PM
AOL24
post Nov 29 2017, 11:04 PM

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Joined: Nov 2010


QUOTE(19 Degree South @ Nov 29 2017, 10:52 PM)
Why don't you send in to any one of your insurance company's panel workshops? I think they are more capable than those potong sc!
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Looking at the reviews of the panel workshops also I takut. If you were me, what would you do? Looking for any feedback.

Thanks btw!
AOL24
post Dec 2 2017, 05:14 PM

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QUOTE(merinyu @ Dec 2 2017, 02:23 PM)
Do take note of the betterment on insurance coverage below. Pls check with your insurance company to see if the betterment below still in use.

Betterment is a portion of cost you have to bear when your damaged parts are replaced with brand new, original part.  In this case, you car appears to be in a better condition prior to accident. In fact, it is against the insurance principle of indemnity. Insurance is intended to indemnify your loss, and no profit should be obtainable. But, in the case of repair where old parts (damaged) are replaced with new parts, the car owner actually benefits.

Thus, as a car owner, your insurance company may require you to bear the difference in costs. Application of betterment is at the discretion of the insurance company, but should they apply for betterment, it will be according to the standard scale of betterment adopted by the industry.

For Car below 5 year – 0%
5 years – 15%
6 years – 20%
7 years – 25%
8 years – 30%
9 years – 35%
10 years and above – 40%

For vehicle age below 5 years, Insurance companies may allow you to send your damage car to franchise workshop (Car Authorised Service Centre), where your damaged part will usually be replaced by brand new original parts, but for vehicle age above 5 years, you are required to send your car to respective insurance panel workshop.

Insisting to get your damaged part replaced with brand new original parts may trigger your insurance to apply for Betterment in your claim.  There could also be possible in a situation where there are no re-condition parts available, and the only option is to replaced with brand new parts, in such cases, betterment may still be applied.
Source:http://www.renewinsurance.com.my/what-is-betterment/
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Hi Merinyu.

Yup, the insurance company made it clear of the betterment charges to me. Will have to fork out 20% which is a small price to pay to ensure the car is reliable. Looked up several other workshops that are listed as panels and they have horrible reviews. Would rather to pay a little more to ensure the job is done up to par. Rather than having the car give more problems down the line.

 

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