Where were you?

Anyone got the cashback issues resolved thus far? This is so tiring

still not getting 26 Sept missing cashback despite report to their customer advocacy 1 week + ago.
they keep saying working on it.

so yesterday drop a 2nd email to them.
within 1 week not resolved, will escalate to BNM

This post has been edited by sjz: Oct 31 2025, 02:14 PM

So far, don't have any response from RHB - email or sms. RHB APP also don't have any notice.

For the missing enhanced CB, the live chat CS said it will reflect in December statement after their team perform manual calculation.

Hi all, for the World Mastercard, is it the spend of both Principal and Supplementary Cards will be combined to determine the Tier and Cash Back ?

aggregate as 1 card

On the Sep Cashback on RHB Shell Visa (statement 26th) enhanced cashback, CA replied to me that my spending fall under the minimum monthly spend for period 8 - 25 Sep 😭😭, in fact I follow to only spend RM500 on e wallet so I would get another RM10 enhanced cashback.

I have already spend 4k in that cycle why you make my life in misery 😅😅😅, I clearly over the min monthly spend requirement already. Aiyooo

complaint to their customer advocacy team

FYI I have gotten the missing September cashback yesterday after opening a case with BNM.

Looks like CC to BNM remains the most effective solution for such issues.

just received the missing cashback since 26 Sept statement.

But their calculation is wrong .
did not get full cashback under the new cashback t&c.

they did not calculate the total spend of old & new t&c & grant us cashback under tier 3.

complaint to them again

This post has been edited by sjz: Nov 8 2025, 09:41 AM

I adopted the following way to resolve the cashback issues:
1. Lodge a complaint or case with Call Centre
2. Upon incorrect and non responsive, I write in to Customer Adovacy department. Provided them the sequence of event and gave them a deadline that if I dont hear within 5 working days, I shall escalate to BNM

Results: Cashback issue solved and missing cashback credited



Customer advocay email address: customer.advocacy@rhbgroup.com

This post has been edited by babysotong: Nov 10 2025, 09:12 AM

BTW how u "Lodge a complaint or case with Call Centre" when it is rather difficult to call in or u meant email?

2eeeks ago did tht,advocacy replied by Dec this yr.

u recieved the enhance cash back for sept also?

I still awaiting Sep'25 cashback. Anyone received ?

i got the same reply from cust advocacy stating statement Dec 25.
but they say on the phone latest by Dec, ask us to check regularly mayb we could get it earlier.
and i received missing cashback from 26 Sept statement on 7 Nov.

correct cb amount for old cb t&c.

but cb amount for revised t&c cb is wrong. (suspect wrong tier of cb)
make another complaint to them to check.

This post has been edited by sjz: Nov 10 2025, 02:51 PM

I already received reply. Apparently between 8th to 25th, they want us to spend min another 1k, which is very stupid as they consider this as min monthly total eligible spend.

I think I just want to give up, wasting my time for such half baked bank. So if we spend another 500 on ewallet, that would be below min monthly total eligible spend for that period. So they say no cash back.

I replied back since they are not using the same calculation as what they provided us as an example in the website when they gave in the example 12% enhanced cashback rate (petrol) for total spend RM1280 for that short cycle period they introduced the enhanced cashback rate.

This post has been edited by eeeglow24: Nov 10 2025, 06:30 PM

Well, for a start, I raised a complaint via telephone with the Contact Centre. Take down the details like date, time, CC personnel name and summary of conversation. Normally, they will say revert within 5 working days. So, jolt down all the details and wait for the 5 working days and then, added to the sequence of events. If no reply after 5 working days or unsatisfied answers or both, then wrote to Customer Adovacy via email and gave them the deadline. Ding dong, all together took about 1.5 months but all was solved by end October with missing cashback credited